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Cannot open nor print PDF files.

Feb 8, 2010 12:44 PM

Cannot open nor print P

DF files.

 
Replies
  • Currently Being Moderated
    Feb 8, 2010 12:46 PM   in reply to mgpsolutions

    Ok.

     

    Can you give us a little more info than that please?

     

    How are you trying to open them. What software and version number do you have? What happens when you try and open them...etc.?

     
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  • Currently Being Moderated
    Feb 8, 2010 2:12 PM   in reply to mgpsolutions

    I can open and view adobe files I cant print them it says iot has stopped working

    what is going on

     
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  • Currently Being Moderated
    Feb 9, 2010 1:02 PM   in reply to mgpsolutions

    You haven't given enough details about your problem, and you have not answered grafirtti's questions.

     

    Do you really want to publicize all the personl information you posted in your message #2?

     
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  • Currently Being Moderated
    Feb 9, 2010 2:33 PM   in reply to mgpsolutions

    I  cannot open PDF files, either.  This has been off/on for about 2 weeks.  I have a windows XP prof., IE7.  It gives me an error that says "There is a problem with Adobe Acrobat/Reader.  Please exit Adobe Acrobat/Reader and try again."  Then I click ok and it goes to a black Adobe Acrobat screen.  I have made a couple calls to Adobe.  The told me today to uninstall all earlier versions of Acrobat Reader restart the computer, install latest version then restart again.  However, I only have one program in the add and remove programs and it is Acrobat 9.2.  when I try to remove it I get a error saying that " The feature you are trying to use is on a network resource that is unavailable.  Enter an alternate path to a folder containing the installation package AdbeRdr920_en_US.msi"  I searched my computer completely and could not find that program or file.  I don't know what to do.  I have to have this for my online classes that I have to have done by the end of the month.  Also, anyone know how to manually uninstall the Acrobat Reader files that I have in folders in the C drive?  They say I am using the current 9.3 version, but when I click on the help to repair the current version, nothing happens.

     

    sorry so long...  Thanks

     
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  • Currently Being Moderated
    Feb 10, 2010 6:30 AM   in reply to l82794

    I am getting the same error report when I try to view/print pdf files online or off any website.

    It tells me "There is a problem with Adobe Acrobat/Reader. Please exit Adobe Acrobat/Reader and

    try again." I have also removed the program from my computer, reinstalled and tried again. I thought

    it worked because I got the first pdf to open and print but when I moved on to the next, I got the same error. I

    am using WIndows 7 -64 bit and Adobe Reader 9.3. There must be something snagging in the program for it to be freezing like this. I am able to open any and all pdf files already saved on my computer. Sadly, I cannot open the ones in need online in order to save them.

     
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  • Currently Being Moderated
    Feb 11, 2010 10:25 AM   in reply to GnomeParty

    I was able to open one PDF file yesterday when I checked if it was working or not, but then I had to leave the house.  Now, today, I cannot open the PDF files again.  I get the same error message that I posted the other day.  This is so frustrating.  I have to have my class done by 2-28-10, and most  of it is in Acrobat Reader PDF documents.  Someone at Adobe please help!!!!

     
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  • Currently Being Moderated
    Feb 11, 2010 12:25 PM   in reply to l82794

    I have a 270+ user base.  They are increasingly unable

    to view .PDF files from within Outlook Web Access.

    Symptoms:

    All users run Windows XP Pro SP3

    All users run Adobe Acrobat Rdr 9.x  .   No other version of Reader is installed

         - Adobe Flash Player 10.x is loaded on all machines

    All affected users report that some kind of update (Windows? Adobe?) was applied to there units.

    After the update, they report that they can not open a .PDF that they could previously open in OWA

    All affected users report they can not uninstall the current version of Adobe Reader

         - They receive the same error messages as l82794 reports when attempting to open the .pdf file OR when they

           attempt to unistall the singularly loaded Reader application from within Control Panel  / Add-Remove Programs.

    When directed to the Adobe website to attempt to reload ver. 9.3, it fails saying that the version is already loaded

    on the unit.

    Reboots of the systems do not help.

    No other anomalies have been reported.

     

    1. We've got a lot of symptoms listed from this and other posts.  What we need are the answers to correct the problem.

     

    2. Since my users are unable to remove the application normally (which is, in itself, a problem - and one experienced by

    others.) how do we uninstall Adobe Reader if needed.

     

    3. There were reports from my user base that this occurred after a possible Microsoft update.  I have to believe this isn't

        an isolated incident.  Has anyone at Adobe contacted Microsoft to work with them to isolate and resolve this, IF IT

        ISN'T A SOLELY ADOBE RELATED PROBLEM?

     

    Bill

     
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  • Currently Being Moderated
    Feb 22, 2010 9:20 AM   in reply to ISGuy48

    I'm having the same problem.  I was just wondering what security software others were using.  Thought that might be the problem???  I've got Microsoft Security Essentials.

     
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  • Currently Being Moderated
    Feb 25, 2010 5:08 AM   in reply to mgpsolutions

    I downloaded the 9.3 update, and now none of my pdf files will open.  I just keep getting a message "not supported or damaged".  These file were fine before I updated to 9.3.    I have tried deleting files, I uninstalled Adobe, and then downloaded Adobe again. 
    I then downloaded my pdf files again, and they still do not open.   I am using Vista.   I am VERY upset right now!!! I write, and publish ebooks, and this just KILLED my business, I had to block my website.  I can't even tell my customers to download Adobe, because they will not be able to the ebook.  How can I download the old version that worked?????

     
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  • Currently Being Moderated
    Feb 25, 2010 5:35 AM   in reply to bearcubs2

    I'm not belittleing Adobe folks, but there are 2 highly visible issues here:

    1. I wonder if anyone at Adobe is reading and acting on these posts.

          - This shouldn't be a solely user based forum.  Passing "possible fixes" and "workarounds" doesn't address a (possible) flaw in the application.

          - And, as I have found, one workaround to fix the "can't read PDF files from within OWA (Outlook Web Access) appears to bread another

            aspect - data in a web based application that depends on Adobe Reader won't populate if the "Edit, Preferences, Internet, Uncheck PDF in browser

           option is used.

    2. Such a glaring issue would seem to be addressed immediately by the folks at Adobe, but there has been no update which corrects it,

        only updates which continue to break the reading ability.

     

    Also, for those attempting to uninstall and install an earlier version, it appears that earlier versions, if they exist on Adobe's site, are not available to

    the user community.  My advice would be to seek out someone you know who's in IT.  Most IT folks worth their salt will have a copy of an earlier version

    that works.   Then, until Adobe officially addresses the issue, I'd avoid updates to ver 9.x like the plague.

     
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  • Currently Being Moderated
    Feb 26, 2010 8:59 AM   in reply to mgpsolutions

    I want to echo Bill's post - copied below, with one additional piece of information.

     

    I am running Adobe Acrobat 9 pro extended v. 9.0.0; Acrobat Reader v 9.1.3.; on a Windows XP SP3 machine. The following is a summary of the documents I have opened/attempted to open:

     

    1. PDF file made with Acrobat Distiller 7.0 Windows - Opens
    2. PDF file made with ""unknown" PDF producer - DOES NOT OPEN
    3. PDF file made with Quartz PDF context on Mac OS X 10.6.2 - PDF version 1.3 - DOES NOT OPEN
    4. PDF File made with AMYUNI PDF Converter; PDF version 1.3 - Opens
    5. PDF file made with Acrobat Distiller 9.0.0 PDF version 1.5 opens
    6. PDF file made with DPY Document Producer; PDF version 1.5 opens

     

    So, it appears that certain programs that create .pdf files are not compatible with the latest reader.  This is particulary troublesome for the Mac.  This is a significant issue for my business as I am constantly working with legal files created in various PDF formats.  I have been unable to open several of them.

     

    Is there any news on a fix?

     
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  • Currently Being Moderated
    Mar 2, 2010 6:27 PM   in reply to mgpsolutions

    I had the same problem with adobe reader 9.3, could not read any files or create files.

    I used RevoUninstaller to remove 9.3 and went to filehippo.com to get version 9.2.

    No problems with 9.2, everything is back to normal.

    I am running on windows XP.

     
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  • Currently Being Moderated
    Mar 2, 2010 6:34 PM   in reply to BCssedy

    you can get older versions of adobe reader from filehippo.com

    click on adobe reader 9.3 and all versions will be listed on the right side of page, just choose the one you want.

    I installed version 9.2 and now my problems are gone.

     
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  • Currently Being Moderated
    Mar 4, 2010 7:55 AM   in reply to zidabet

    Zidabet,  Thanks for the information - unfortunately, I am still having problems opening

    certain pdf files.  I was able to use Revo Uninstaller (I really like this program - thanks for the tip) and

    filehippo to find Adobe Reader 9.2.  I removed and installed and I am still getting - "There was an error opening this document. The file is damaged and could not be repaired."

     

    I believe that this is due to the Acrobat 9.3 installation I still have.  I am going to try to remove it, 9.2 and reinstall just reader 9.2 to see if it works.

     

    BTW I am running an XP PC on SP3.

     
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  • Currently Being Moderated
    Mar 4, 2010 9:00 AM   in reply to zidabet

    Ok.. uninstalled Adobe Reader 9.3 and Acrobat 9.3 and reinstalled Reader 9.2.  It still appears as if the files I attempted to open before, I cannot open. The most consistent issue with them is that they get a message "file is damaged" or "error opening this document" and there is no information on the Properties-PDF tab as to how they were created and by what...in essence they are corrupted.  I am not sure if this is done by the opening process or the creation process.

     

    The documents I seem to have the most problem with are ones created on a Mac....

     
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  • Currently Being Moderated
    Mar 4, 2010 9:30 AM   in reply to mgpsolutions

    Ok, If you see my posts above, you will see my issues.

     

    While

    I have been having problems with Adobem I have simultaneously been unable to send files in Outlook over 100KB. I just discovered that Outlook is truncating all e-mails over 100KB INBOUND TOO!  This is what is causing the corruption to my Adobe files.  If I receive them in a webmail client (like Gmail), they work just fine.

     

    Not sure how to fix it. I am running ESET anti-spam/virus and have diabled the e-mail filtering, disabling add-ins, running outlook in safe mode, ... nothing seems to work.

     

    This may be an outlook (2007) issue not an adobe issue...

     
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  • Currently Being Moderated
    Mar 4, 2010 10:04 AM   in reply to Danielsn98

    Danielsn98 wrote:

     


     

    This may be an outlook (2007) issue not an adobe issue...

         It could be Outlook but it might be worth a call to your ISP to see if it's in the way they handle the transfer of emails.

     
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  • Currently Being Moderated
    Mar 4, 2010 1:00 PM   in reply to ~graffiti

    Yeah, I was thinking about that, but noone else in my office appears to have the issue.


     
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  • Currently Being Moderated
    Mar 5, 2010 6:48 AM   in reply to mgpsolutions

    Try opening them in Internet Explorer. That worked for me. I couldn't open them in Chrome.

     
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  • Currently Being Moderated
    Mar 5, 2010 7:49 AM   in reply to Aiiiieeeeeeee

    It seems o be an email issue rather than a browser issue.


     
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  • Currently Being Moderated
    Mar 5, 2010 8:13 AM   in reply to mgpsolutions

    Hi all,

     

    My system is a DELL Alienware with Windows 7.

     

    I have done the following steps:

     

    Downloaded 9.3 and it would display when I started the program.

     

    Adobe Reader9.3 has stopped working.

     

    I uninstalled 9,3, rebooted, redownload and installed.

     

    Same result.

     

    Any suggestions?

     

    Ivan

     
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  • Currently Being Moderated
    Mar 5, 2010 12:03 PM   in reply to mgpsolutions

    I had a similar problem.  The article below talks about incompatibilty problems with older versions of Acobat and Reader 9.x.  I had Acobat 5.0.  I uninstalled Reader 9.3 and downloaded Reader 8.2.  Everything seems to be working now.

     

    http://kb2.adobe.com/cps/333/333223.html

     
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  • Currently Being Moderated
    Mar 20, 2010 10:53 AM   in reply to Pat729

    This is not a solution.

    I have Acrobat Pro 9.3 which reads and OCR's office documents.

    Now they cannot be read in Acrobat reader 9.3 because of this Error.

     

    My home machine is Windows 7 Business 64 bit. I have installed Reader 9.3 on in both the 64 bit and in virtual XP 32 bit.

    The error keeps happening.

     

    I have hundreds of documents created with Acrobat Pro 9.3 that need to be read.

     

    Adobe has to come up with a solution.

     
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  • Currently Being Moderated
    Mar 20, 2010 5:01 PM   in reply to 4h4md8

    I hope they get a solution, I have all of my important financials in .pdf.

    Makes me really nervous , that is why I will keep using the older software til it is resolved.

     
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  • Currently Being Moderated
    Mar 20, 2010 8:43 PM   in reply to mgpsolutions

    I am appalled to see that these problems have existed since early February, at least, without any apparent effort by Adobe to even investigate  let alone fix whatever is wrong.

     

    I came here only because I am out of patience with every single pdf file retrieved from the web causing the browser to crash - I've tried both Firefox and IE on the same web sites. I barely have time to verify I have the expected file before the browser crashes.  What galls me most is that some of these files are documents I have retrieved and examined in the past without printing or otherwise saving them.

     

    I am running  Vista and had no problems with it or either browser until I installed Adobe 9!

     
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  • Currently Being Moderated
    Mar 22, 2010 6:47 AM   in reply to jmacavan

    I contacted Adobe on Friday of last week (March 19, 2010).  I used a contact for another product hoping to get through to a live voice relating to Adobe Reader.

     

    The response from Adobe is this:

    - There is NO support (online / phone) for Adobe Reader as it is a free product.

    - If/when there is a fix applied to the problem, it won't happen until the next release / update.

    - There's no indication when that fix will be forthcoming.

    - They suggested I fill out a bug fix form which I did**.

          ** I can not believe others haven't already done this.

     

    So basically, Adobe Reader users who have ver 9.3 are stuck with no avenue of remedy.

     

    Bill

     
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  • Currently Being Moderated
    Mar 22, 2010 9:56 AM   in reply to ISGuy48

    Why not simply use one of the other free PDF readers that are available?


     

    So basically, Adobe Reader users who have ver 9.3 are stuck with no avenue of remedy.

     

    Bill

     
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  • Currently Being Moderated
    Mar 22, 2010 11:09 AM   in reply to ~graffiti

    The primary reason is that my business uses an application written here which has a lot of coding based on the parameters, settings and functionality of Adobe Reader.  We'd have to redo a considerable amount and it would be aggravating to find that the substitution application had different problems or didn't work.

     

    Bill

     
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  • Currently Being Moderated
    Mar 22, 2010 11:40 AM   in reply to mgpsolutions

    I may not have made this clear before.... The problem now appears to be with outlook.  I have Adobe Acrobat 9.3 installed. I re

    installed it and had no problems, except with files over 85kb in size delivered in outlook.  appartenly outlook is t

    runcating my files for some reason.  This creates corrupted adobe files which will not open..

     

    If you are a user of outlook, you might check this our as a potential problem... It has been weeks and I have been unable to resolve this issue.

     
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  • Currently Being Moderated
    Jun 3, 2010 8:43 AM   in reply to Danielsn98

    I have it!!   After waiting 10 min. The files actually do open and work fine.  so I looked in task manager, and did a "End-Task"  on an Acrobat related file that start out 3D**.exe  Then acrobat would open and view files fast..

     
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  • Currently Being Moderated
    Jun 3, 2010 11:37 AM   in reply to jeffAC3

    I have a similar prob... every time I link a pdf file from my website

    http://www.trendings.de I ca't open or print the PDF file. Dunno what I am doing wrong...

    When I go to other sites, it works!?

     

    Thx for your help,

    Marcus

     
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  • Currently Being Moderated
    Jun 3, 2010 12:31 PM   in reply to mgpsolutions

    I am having the same problem.  I am running vista and i cannot get the file to open.

     

    I made sure i have the latest version of adobe.

     

    Shoud i try uninstalling adobe completely and then reinstalling the software?  I am able to open the document on my laptop so i would think that the file is not the issue here.

     

    Deb.

     
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