About a month or so ago i upgraded my OS to windows 7 since then i haven't been able to get adobe flash player to work since i installed it, videos and flash games don't load or even show up. Youtube works fine so i don't really know what's going on. I've uninstalled flash player and re-installed it a few times but still can't get it to work, i've looked all around the net and can't find anything
Help would be greatly appreciated, thanks in advanced, let me know if you need any other specifics
Hello this is the solution:
only enters this page http://get.adobe.com/es/flashplayer/otherversions/
and select the options of Windows Vista and XP after you select the second
option that is for firefox, safari and opera as downloads and I swear it worked.
STILL not working help would be greatly appreciated
by the way i use mozilla firefox so it isn't an IE problem or a browser problem since it doesn't work in IE or Mozilla
PLEASE PLEASE give me a hand with this i could use the same version and it works fine on XP but when i installed Windows 7 only half the videos/flash content works
Hi Rohan, You should have come here and looked around instead of the "net":-)
Read over this thread and follow the instructions for Uninstalling and Installing.
If you have any questions, post back before you start.
Hi , just follow carefully the instructions, especially for IE, to check after the first Uninstall the Flash files to make sure no
old ones are still there. That is where most Uninstalls fail.
If you have any questions, be sure to ask.
Sorry for the late reply been busy with work.
I'm fairly sure i did everything correctly but i might give it another shot tommorow. I have these 2 plugins in mozilla Shockwave Flash 10.0.45.2 and Shockwave for Director 188.8.131.526 but nothing mentioning adobe. In IE there is the Shockwave Flash Object but nothing about Active X or Flash10e.ocx. this is what i have and versions that they are in Windows/system32/macromed/flash, i hope that's what you were talking about
I'm pretty tired at the moment so maybe i made a mistake but if there's anything else you need to know let me know i should be able to reply in about...9 hours
Thanks and goodnight
P.S. Sorry for the overload of info i appreciate the help
Morning Rohan:-) All of your Flash files and the SWF plug-in for FF are correct. The only thing regarding IE in the Flash files that I don't see is the install.log.
The Shockwave Flash Object you say is there in the IE add ons, if it doesn't list Flash10e.ocx, does it list the vs 10.0.45.2?
Is it enabled? After the Install with IE, did you remember to Reboot(restart) your computer?
Is there any other info besides "Shockwave Flash Object" included?
I am not familiar with the placement of the add ons in IE7, so do you have "currently loaded" or "have been loaded", etc?
Make sure the SWF in FF is also enabled.
Go to the Adobe test site, first using your IE browser and then the FF.
The plug-in Shockwave for Director is for the Shockwave Player, unrelated to Flash Player.
Sorry i just looked over the files and i realise i didn't put in the install because it was just a text document but it's there. Both Mozilla and IE say that they have adobe installed on the test site. Could it be possible that the problem is my video card? i could run things on the same computer when it was windows xp though. Thanks for all the help i appreciate it
Hi Rohan, ok on the install.log. Then you have all the correct Flash files for IE and FF.
The Shockwave Flash Object is most important, because without it Flash Player will not work, it is part and parcel of FP.
No, I doubt it has anything to do with your Video card. This is an add on that is in the IE add ons, whereever all of your other add ons are listed. IE7 is somewhat different than IE6 which I use, but using IE, at the Top is File, Edit,etc.
Click on Tools, then Internet Options, you should find them there. It lists various programs that you have installed (not the programs themselves) that have installed various ActiveX Controls, BHO's and Helpers. These are added to your IE
Take another look for these to find the Shockwave Flash Object.
I'll try to look at some screenshots I have of IE7 and get back to you.
Hi Rohan,I am going to be offline until later. Go to Start and Search and enter Shockwave Flash Object and see if you can locate it that way. Don't have time to find the IE7 info.
I'll check back in later.
Hi Rohan, In IE7, it seems Microsoft changed the Tools location. It is now near the upper right hand corner of the browser.
Select Menu bar. Add ons Tools, Manage Add ons, then Find More Add ons.
I hope I have that correct for you.
Hi Rohan, I knew you would find it:-) You probably had IE6 too before IE7. It is so confusing when things are moved around into a different place. My sister has a new Mac and I can't find anything on it and terms are different and you would think I had never used a computer before:-)
Ok, now the Flash Player files are all correct for IE and FF. The SWO(Shockwave Flash Object) in IE add ons is correct.
The SWF (Shockwave Flash) in FF plug-ins is correct.
That is good to know, the foundation for both browsers is correct.
Now we need to dig a little deeper and see what is preventing FP(Flash Player) from working properly.
What Anti-Virus/Spyware program is installed and does it contain a Firewall? If not do you use any third party Firewall, other than Windows Firewall?
Which browser do you want to start checking add ons, plug-ins, etc? We can start with FF or IE, your choice.
Add ons to the browser can cause conflicts so we need to see if any are doing so.
Haha yeah using new programs and OS's can be pretty confusing.
Alright well i have norton antivirus installed and i have it's firewall switched on. Going through MF first would be preferable since i use that 99% of the time
Hi, I just realized I kept referring to IE7 for you. I know I was tired last night. Ok IE8.
You did a great job of Uninstalling/Installing. That don't usually happen, to have all files and browsers correct.
Have you tried any of the websites to see if they are working properly?
I'm sure you know where they all are. Just list them all. Include any third party Toolbars you may be using.
Now ad-block is a problem or it is for some.
In Programs and Features, you may want to post back all Java listings.
No problem i never really use IE so i didn't notice.
Facebook videos are working but i can't remember if they were or not before but other than that nothing has changed i can't play on some flash games and watch some videos.
Only java thing i have in programs and features is Java(TM) 6 update 18.
Ok, you have the latest Java update. Just list the FF add ons, plug-ins and extensions and I'll take a look and if I see any
that may conflict, we'll disable and then try the websites that aren't working and try to determine which add on is causing a problem.
I'll take a look at them tomorrow and post back.
DivX Player Netscape Plugin: 184.108.40.206
DivX Web Player: 220.127.116.11
Itunes Application Detector: 18.104.22.168
Java Deployment Toolkit: 22.214.171.124
Java(TM) Platform SE 6 U18: 126.96.36.199
Microsoft Office Live Plugin-in for Firefox: 2.0.3009.0
Mozilla Default plug-in: 188.8.131.52
QuickTime plug-in: 7.6.5
RealPlayer Version Plugin: 184.108.40.206
RealPlayer(tm) G2 LiveConnect-Enabled Plug In (32-bit): 220.127.116.11
Shockwave Flash: 10.0.45.2
Shockwave for Director: 18.104.22.1686
Silverlight Plug-In: 3.0.50106.0
Windows Genuine Advantage: 22.214.171.124
Java Console 6.0.18 enabled
Norton IPS: 2.0 enabled
Norton Toolbar 4.5 disabled
Hope that's everything thanks again for the help
Hi Rohan, Thanks for the info.
This is a Java test site: http://www.java.com/en/ Take both tests and post the results, like passed or?
With your FF plug-ins, etc. Check to make sure there are no listings under the Add ons. If not and you passed the Java
tests, then I would do the following. Keep in mind you are not removing any, just disabling to see if there is an improvement.
Disable all except: Mozilla Default plug-in, Shockwave Flash and Java(not the Java Console)
This Disabling applies to add ons, plug-ins and extenstions.
Then try your websites.
Hi W, I just replied to you on Stapleton's thread, and I would ask that you read it.
Your "solution" had nothing to do with Shockwave Player or the FF .dll file. And it certainly does not apply to this thread
that Rohan has. It would have been better for you to have started your own thread, instead of registering and giving
advice on issues that you are confused about. To offer a solution before one knows what the problem is in my opinion
is putting the cart before the horse and doesn't work. A solution is found by finding the cause, not the effect.
Hi Rohan, excuse the interruption.
When you performed the Java test and passed you mean with all add ons enabled? That was correct.
However, did you mean you disabled all of the add ons except the ones I suggested and performed the Java test again that way? If so, I guess I didn't make it clear about the reason for disabling add ons.
What I wanted you to do after you passed the Java test, was to disable the add ons except the ones I suggested to have enabled and check the websites that were causing you a problem, not the Java test again.
The reason for doing it in that order was because if you could not have passed the Java test, then there would have not been a point in checking the websites since Java must be correctly installed.
Let's clear this misunderstanding up, or if I am misunderstanding your latest post, let me know.
Message was edited by: eidnolb add'l
Sorry for the late reply i just got back home now. Okay i get it now sorry for misunderstanding, i did disable add ons except ones you suggested and ran test again. I get what to do this time My excuse for misunderstanding is that i was distracted
Hi Rohan, Ok, confusing I know:-) I don't know why FF is not working. Take a look in the plug-ins and check to be sure there is only one listing of the SWF vs 10.0.45.2 and that it is enabled. You listed the plug-ins and extensions for FF. Did you click on Add ons at the top to see if any are listed there? Use the FF Toolbar.
After you check that, switch over to IE8 and look for "View & Manage your Internet Explorer Add ons", there is an "all add ons" with a down arrow, I think at the bottom left. Open that. Also I think there is "add on types" Toolbars & Extensions.
I'm not sure, but if you see "currently loaded", "have been loaded", etc. Just look around for Java add ons, Microsoft, etc.
I need to check on a couple of the plug-ins for FF and let you know on that.
Okay i'll give it a go but i have a friend coming over who says he can fix it so i think i'll see how he goes with it and if he still can't fix it i might just give up there doesn't seem to be any solution since the problem is so hard to find. Yeah i checked the add ons and they're all good
Hi Rohan, Ok, that's fine. Make sure to let them know that you have all correct Flash files for IE and FF and the correct
SWO for IE and the SWF for FF in the add ons and plug-ins respectively.
I did a search on the Norton IPS 2.0 and many users and sites were advising to remove it, so you may want to check that.
I wouldn't give up, It is an add on, plug-in, BHO, Helper, Toolbar, Norton. Perhaps an add on you haven't found yet:-)
Thanks for the update. I would be interested in knowing what you find.
Thanks Rohan, well we know what isn't missing:-)
Look for more add ons for IE, you should have 3 Java ActiveX Controls and 2 Java BHO's, they come down with the JRE 6 update 18.
You'll find the problem, I'm sure of it. Most users can't get the FP installed properly:-)
Okay sorry for the late reply i had an incredibly busy weekend so hardly got to use the comp at all. My friend ended up not getting a chance to look at my computer at all so nothings changed. I had a look in IE and i can only find a total of 3 Java add-ons the first was Java(tm) Plug-In 2 SSV Helper second is Java Plug-in 1.6.0_18 and the third is the exact same as the second...No Java BHO's but there is a Symantec NCO BHO not sure if that's relevant.
Hi Rohan! Well, here I was thinking no news was good news:-) Well, I'll review your thread and see what is next.
I've been busy myself and interruptions as well, now the time change. Some of my clocks are correct and not. Well, all of the snow has melted
Will get back to you a little later, in a couple of hours.
Oh, since there was a big discussion this week, have you deleted cookies, offline files and files via Internet Options?
This fixed 2 different person's FP problems, so just thot I'd throw that out there. At some point we may have to do a rain
dance; I think some are ready! LOL
Hi Rohan, Since you are using Win7, you might find this helpful
Message was edited by: eidnolb add'l
Well I don't know what I did, but whatever it was, my previous message disappeared. If I can remember, does Norton
have an ad/pop-up blocker? In Internet Options under the Security Tab for the Internet Zone, it should be set at Medium.
Also if you use the ad-blocker with FF, try turning it off or disable it.
Message was edited by: eidnolb add'l
Message was edited by: eidnolb add'l
Don't worry i see the posts Well i've already tried deleting cookies and all that and turning Norton's pop up blocker off in FF i dont know if this is a big deal or not but should IE8 have 2 Java files both with the exact same name and version?
Good to hear about the snow but since i'm in Australia i've only seen snow once but i can imagine it gets problematic after a while. I think wikipedia has a very detailed explanation on how to perform the rain dance
Hi Rohan, You are far away! I have a friend there and always tells me that I live in the past:-) I see it is Tues for you,
still Monday for the U.S.
The Java add ons in IE for JRE 6 update 18 should be 3-ActiveX Controls (plug-ins) 1.6.0_18. The Java plug-in 2SSV BHO,
the JQSIEStartDetectorImpl BHO. The Deployment Toolkit either comes with the 6 Update 18 or later. Those are the ones I have. I think in IE8 you have the "Show All Add ons". Check and see if the Java listings are there.
However, I think that your Anti-Virus, with all of the Toolbar and browser add ons are causing the problem. This is just my opinion. Especially with IE. I don't know how it affects the FF browser or what Norton Toolbar add ons are installed with the FF.
Before you upgraded to Win7 from XP, did you have Norton installed?
Without the name and version number of your Norton Anti-Virus program, I am unable to pin point what of the many components are affecting the IE or FF browser.
Well i've checked and double checked the Java plug-ins in IE and there what i said previously. I've disabled all the Norton add-ons and the program and there's still no change in IE or FF. I didn't have Norton installed before updating to Win 7 i had to reformat the whole computer to put Win 7 on