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Angyl
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Acrobat 9 Pro doesn't recognize Scanner

Feb 26, 2010 8:38 AM

And this happened out of the blue.  I've had Acrobat 9 installed on this new HP system for a few months and it's attached through our network to an HP Officejet Pro All-in-one, which it uses to print and scan.  All of a sudden about a week ago, Acrobat up and decides that it will no longer scan from this printer.  I've uninstalled the printer, the drivers and reinstalled them and everything.  Every program in Windows 7 detects the printer fine and prints to it with no problem, ACROBAT PRINTS TO THIS PRINTER, but when I go to Create a new PDF from the scanner, it tells me to choose which scanner I want and the only option is another scanner elsewhere in the office on the network.

 

How do I get Acrobat to acknowledge the scanner on this printer again?

 
Replies
  • Currently Being Moderated
    Apr 30, 2010 6:16 PM   in reply to Angyl

    I have just encountered the same problem. Anybody know answer? Linda

     
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