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Ian McDonald Calculating status...

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Pre E 7 Instalation

Mar 5, 2010 3:35 AM

Hi All,

I am re-installing Elements 7,(used it for 2yrs without any problems !) but installation fails with error message "can't find the file .dotnetfx"

The instal prog is looking ont the prog disk.

I can install by opening the disk and clicking on the windows install ikon.

I can run the PRE 7 but it tells me that it is a minimun install and to install remaining item from thedisk, which I do.

Finally the program runs, but with no presets.

Can anyone help ?

Thanks

Ian

1924 Views 21 Replies Latest reply: Bill Hunt, Mar 21, 2010 1:01 PM

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1. nealeh,

Mar 5, 2010 3:53 AM in reply to Ian McDonald

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.Net is a Microsoft technology. the most recent update to it can be found here. You may also need v1.1 - from here. Install it and see if your error message goes away or changes.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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2. Bill Hunt,

Mar 5, 2010 6:35 AM in reply to nealeh

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Yes, NetFramework has proved to be a fragile little thing. I fought it with a new HP printer/FAX and its drivers. I had to basically chuck it, for two XP-Pro updates, until MS got it fixed. Not sure what the issues are, but then I am not a software developer.

Let's hope that MS gets it fixed for more universal use, whatever that takes.

Hunt

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3. Ian McDonald,

Mar 6, 2010 8:52 AM in reply to Bill Hunt

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Hi Bill,
belatedly, thank you for your prompt reply.
Unfortunately, my windows instalation got a big bit unstable, so I'm going
for ra e-format upwards !
Back to dotnetfx
I installed both items from previous post (nealah), but it didn't produce a
magic fix, surprise surprise !
I wonder why my PE7 instal asked for dotnetfx in the first place. Surely if
it was a necessary file it would be on the install disk ?
I will carry on with fresh instalation, up to SP2, and post results.

Thanks,
Ian

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4. Ian McDonald,

Mar 6, 2010 10:05 AM in reply to nealeh

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Hi Neale
Thanks for your fast response !
But no magic fix.
Going for a full format and then fresh install all the way up, to SP2
Still wondering why PE7is looking for dotnetfx.....If it needs it it should
be on the instal disc.
Will post results soonest.

Thanks again,
Ian

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5. Bill Hunt,

Mar 6, 2010 10:09 AM in reply to Ian McDonald

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Ian,

Sorry to hear of the OS issues. Sounds like too much might be smurfed. Some recommend a reformat and reinstall of the entire OS about once per year. Maybe I have always been lucky, as I have not had to do this since about Win 3.1.1.

Good luck, and hope that things go well and smoothly for you.

Hunt

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6. Ian McDonald,

Mar 6, 2010 11:00 AM in reply to Ian McDonald

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Just intalled from format up to SP3 plus all available update from microsoft.
PRE 7 is still not installing. It says file not found "dotnetfx.exe"
Itis looking at the install disc.
I can download the file....but where do I put it ??
Life is hard.

Ian.

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7. nealeh,

Mar 6, 2010 3:08 PM in reply to Ian McDonald

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I'm running out of ideas.

You could try running the install as administrator (this is different from running with an account that has administrator privileges). Do so by right-clicking autoplay.exe and selecting 'Run as ...' then "The following user: Administrator'.

Try using your install disk on another computer - just to check its integrity.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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8. Bill Hunt,

Mar 6, 2010 3:16 PM in reply to Ian McDonald

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This ARTICLE is really just a basic checklist for installing most Adobe programs. You are probably already doing everything here, but just in case. Also, it seems that your issue is anything but general - it seems very specific.

Good luck,

Hunt

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9. nealeh,

Mar 6, 2010 3:28 PM in reply to Ian McDonald

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A couple of other ideas:

Copy the two dotnetfx files to 'C:\' and 'C:\Windows\system32'.
Copy the install disk to a folder on your PC and run it from there.

You're not do anything clever with drive and path mappings are you?

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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10. Ian McDonald,

Mar 8, 2010 1:53 AM in reply to Ian McDonald

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Only thing not tried is,should I run the dotnetfx file, currently in systen32 file???
any thoughts ?? (I dont really know what it does)

I am begining to think that the disc itself could corrupted. I have examine3d it very close and cannot see any damage or even a scratch

Sooooooo, Buy a new program disc ??
Pre E 7 or 8 ???
Any thoughts ???

Ian

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11. nealeh,

Mar 8, 2010 4:01 AM in reply to Ian McDonald

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I'd try it on a different computer to verify disc integrity. I've forgotten at what stage activation of the product is made - if you need to activate it to complete the check ensure you deactivate it afterwards.

Try copying the two files to the locations I suggested.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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12. Ian McDonald,

Mar 8, 2010 4:58 AM in reply to Ian McDonald

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Hi Neal.
yes I did copy the files to system 32, but no effect.
Should I run the exe file ?

Yes I did try it on another computer, (running the same windows XP Proform the same disc) and it gives the same result....no proper instalation !
In both cases I can get an install by opening the disc, and clicking on the windows installer.
The prog then runs, but with the only preset Pal-DV-Standard-48kHz

Disc shows absolutely no sign of damage.

Looks like I shall have to dig into my pocket !

Ian

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13. nealeh,

Mar 8, 2010 5:13 AM in reply to Ian McDonald

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Some more random thoughts:

Go to "<drive>:\Adobe Premiere Elements 7" and use 'run as administrator' on the file "setup.exe".
You say you got an install but without the presets - that's a step in the right direction. Go to "<drive>:\Adobe Premiere Elements 7" again and use 'run as administrator' on the file "Install Content.exe". Does that improve matters?
Download the trial version of PRE7 (I linked that somewhere in these forums) and the Additional Content. Install them using your boxed prouct serial number. I don't know for sure if a boxed product serial number can work with a download trial version, but it must be worth a try.
If all else fails you could contact Adobe and ask if they can replace your product DVD. If you are out of warranty they will probably charge a handling fee. And the worst that can happen is they say 'no'.

I'm pretty sure now that I am out of ideas!

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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14. nealeh,

Mar 8, 2010 5:19 AM in reply to Ian McDonald

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Here is the thread containing the link to PRE7 trial: Re: Is PE7 compatable with windows 7 64bit?

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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15. Ian McDonald,

Mar 8, 2010 3:51 PM in reply to nealeh

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Good and bad news.
Got on to the download site.
tried about 40 times to download, all unsucessfull !
Did a bit of lateral thinking, surfed google for a download manager.
Found "Widestream 6"
It worked brilliantly!!!
First time...full download !!!
Its now 11.50pm and bedtime.
Going off to Fuerteventura in the morning, for 10 days sunshine....I feel I
deserve it !!
Will post again when I return.
Meantime many thanks to Neal and Bill Hunt for taking the trouble to try and
help me out.
I will drink to you continuing sanity, when i hit the beach.

Ian.

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16. Bill Hunt,

Mar 8, 2010 3:59 PM in reply to Ian McDonald

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Ian,

Enjoy your well-earned holiday.

Let us know how it goes, upon your return.

Good luck,

Hunt

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17. Ian McDonald,

Mar 9, 2010 3:07 AM in reply to nealeh

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Bags all packed, ready for the off, but couldn' resist a try at installing
the trial download.
It went in first time, added the extra content from original disk, and that
went fine.
I am running on the trial 30 day download, but I think it may accept my
original serial number.
Will try that after the expiry date.

Tho only thing I did notice on this install, was that it seemed to take
quite a while at the start of the install to configure Microsoft .net
!,which was my original stumbling block.
But I now have a fully functioning Pre E 7....Yipee.
Will give a final post when I get back.
Off on holiday now, wife a bit freaky about the time....got to go !

Thanks all !

Ian

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18. nealeh,

Mar 9, 2010 6:33 AM in reply to Ian McDonald

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Enjoy your break. If on your return you find that the trial does not accept a boxed product serial number you could extract the download program files (using 7-zip) then overwrite those files with everything from your full install disk, except the two dotnetfx files.

[New Thought] As it now has a properly configured .net feature, you might try a normal install from your original disk. It's possible that the install routine 'recgonises' the exisitng .net and so won't try to reinstall it.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

Added [New Thought]

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19. Bill Hunt,

Mar 9, 2010 6:00 AM in reply to Ian McDonald

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Ian,

So far, so good.

Travel safely, and let us know how it all goes, when you return.

Happy holiday,

Hunt

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20. Ian McDonald,

Mar 21, 2010 12:44 PM in reply to Ian McDonald

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Hi all !
Holiday was pretty fantastic ! Went to Fuerteventura (Canary Islands)
Beautifull weather, around 30/33 degrees, with a warm breeze. Warm enough to really chill out !! (much chilling in the horizontal position)

Now that my head has cleared...Emptied !
I put some thought into my installation problem.
The main culprit was strangely enough, the Matrox RT100 board. By following too strictly, their install procedures. They want to do a full install only after Premiere Pro is installed, and working properly........So far, no problem.
The matrox install asked for fresh install before SP2.
I got to this point, installed Photoshop 7, and everything was fine, and working well.
Now I installed Pre E 7, and up came the message "dotnetfx.exe not found"
I did try the fixes suggested on here, but could get no joy.
Then I downloaded the Pre E 7 tryout.(with download difficulties till I found "Widestream 6", a freebie from Google)
Same problem again.
Then downloaded all available Microsoft updates and SP2
Voila !
Everything worked
My only explanation seems to be, that "dotnetfx.exe" is probably only a part of the microsoft .net program !
Pre E7 uses the internet a good bit more that some other Adobe progs, like Prem 1.51

So, I am happy again. Whew !!

It was a bit gruelling along the way, but with all your help and moral support, a sollution seems to hve been achieved.
Your moral support was exceptional , and I do thank you all very much.

Ian.

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21. Bill Hunt,

Mar 21, 2010 1:01 PM in reply to Ian McDonald

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Ian,

Glad that the holiday was wonderful.

Also, we're happy that you got the installation sorted out, and thank you for posting the path that you took to success.

Matrox cards have caused several problems with various Adobe programs.

Good luck, and happy editing.

Hunt

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Pre E 7 Instalation

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