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fertolg
fertolg
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AIR File is damaged

Mar 12, 2010 12:43 PM

Hello,

 

It's incredible that so many people have this problem in different circumstances and operating systems and there is no definite answer to this problem.

 

I get the classic message: "Sorry, an error has occured. The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author."

 

I am the applicatoin author, and I've exported so many different tests versions. I put the .air installer in a thumb drive and tried to install it on 4 different computers, 3 of them running Windows 7 and 1 running Mac OS 10.6.2 and it only fails on one of the windows computers. It ALWAYS fails, no matter how many different versions I try to install.

 

Searching for the error message in Google returns LOADS of people with this problem, not a single one with a definite answer or a procedure. I've tried the following:

 

- Uninstalling AIR completely and installing it again.

- Moving the .air installer to the system hard drive, to Program Files > Adobe (which was one of the "solutions")

- Installing AIR with administrator privileges, on compatibility mode (every single option)

- Installing my .air file by right clicking and open with Adobe Air on the version 1.0 folder (like TweetDeck suggestion: http://support.tweetdeck.com/forums/63876/entries/91753 )

- Re-exporting my .air file with a brand new self-sifgned certificate

- Restarting my computer a thousand times.

 

Really the only thing I am left to do is restore my computer to factory settings, and I don't even want to try because I have the feeling that it's not going to work. Do you guys have any clue WHY this would happen? Clearly my .air installer is not broken as it installs in almost every other computer.

 

I can share my application if that helps. Thank you on any insight on this. Rather than contribuing to the endless posts of people with this problem I tried to outline and gather all the most popular "solutions" with hopes that someone tackles this definitely.

 

Thank you,

Fernando Toledo

13661 Views   5 Replies   Latest reply: tzeng, Mar 12, 2010 5:31 PM
 
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  • fertolg
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    1. fertolg,
    Mar 12, 2010 12:46 PM   in reply to fertolg
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    I am posting the log files for the failed Win installation, the Win successful installation as well as the Mac succesful installation.

     

    Windows failed:

    Starting app install of file:///C:/Users/ec/Desktop/DigitalWhiteBoard.air
    UI SWF load is complete
    UI initialized
    Unpackaging to C:\Users\ec\AppData\Local\Temp\flaD90F.tmp
    failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid package signature" errorID=5022]
    starting cleanup of temporary files
    application installer exiting

     

    Windows success:

    Starting app install of file:///C:/Users/ec/Desktop/DigitalWhiteBoard.air
    UI SWF load is complete
    UI initialized
    Unpackaging to C:\Users\ec\AppData\Local\Temp\flaF56F.tmp
    unpackaging is complete
    application is bound to side-by-side version 1.0
    application is bound to this version of the runtime
    app id com.elasticcreative.DigitalWhiteBoard
    pub id 27998C756A8D67BC6591652E0D9AEB96CB6495CF.1
    Application not located
    Waiting for user confirmation
    User confirmed action: install
    creating native installer in: C:\Users\ec\AppData\Local\Temp\fla39.tmp
    native installer creation complete
    Starting install
    Destination for installed application is C:\Program Files (x86)
    stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    stateInstallingWithElevation: enter install
    stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/ec/Desktop/DigitalWhiteBoard.air
    subinstaller: Starting silent app install of file:///C:/Users/ec/Desktop/DigitalWhiteBoard.air
    subinstaller: UI SWF load is complete
    subinstaller: UI initialized
    subinstaller: Unpackaging to C:\Users\ec\AppData\Local\Temp\flaBCC.tmp
    subinstaller: unpackaging is complete
    subinstaller: application is bound to side-by-side version 1.0
    subinstaller: application is bound to this version of the runtime
    subinstaller: app id com.elasticcreative.DigitalWhiteBoard
    subinstaller: pub id 27998C756A8D67BC6591652E0D9AEB96CB6495CF.1
    subinstaller: Application not located
    subinstaller: creating native installer in: C:\Users\ec\AppData\Local\Temp\flaD24.tmp
    subinstaller: native installer creation complete
    subinstaller: Starting install
    subinstaller: Destination for installed application is C:\Program Files (x86)
    subinstaller: Beginning install
    subinstaller: Installing C:\Users\ec\AppData\Local\Temp\flaD24.tmp\setup.msi
    subinstaller: Execution complete; beginning commit phase
    subinstaller: Commit complete
    subinstaller: starting cleanup of temporary files
    subinstaller: application installer exiting
    received unknown message type from subinstaller: done
    Re-launching application from C:\Program Files (x86)\DigitalWhiteboard\DigitalWhiteboard.exe
    starting cleanup of temporary files
    application installer exiting

     

    Mac Success:

    Starting app install of file:///Volumes/KINGSTON/DigitalWhiteBoard.air
    UI SWF load is complete
    UI initialized
    Unpackaging to /private/var/folders/SI/SI7uFDQoHVCuzXt4w8Wyyk+++TM/TemporaryItems/Fl ashTmp2
    unpackaging is complete
    application is bound to side-by-side version 1.0
    application is bound to this version of the runtime
    app id com.elasticcreative.DigitalWhiteBoard
    pub id 27998C756A8D67BC6591652E0D9AEB96CB6495CF.1
    Application not located
    Waiting for user confirmation
    User confirmed action: install
    creating native installer in: /private/var/folders/SI/SI7uFDQoHVCuzXt4w8Wyyk+++TM/TemporaryItems/Fl ashTmp3
    native installer creation complete
    Starting install
    Destination for installed application is /Applications
    Beginning install
    Copying /private/var/folders/SI/SI7uFDQoHVCuzXt4w8Wyyk+++TM/TemporaryItems/Fl ashTmp3/Template to /Applications/DigitalWhiteboard.app
    Execution complete; beginning commit phase
    Commit complete
    Re-launching application from /Applications/DigitalWhiteboard.app
    starting cleanup of temporary files
    application installer exiting

     
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  • tzeng
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    2. tzeng,
    Mar 12, 2010 3:09 PM   in reply to fertolg
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    Thanks for posting the install log.

    How you generate your AIR file? Flex Builder? ADT? Have you timestamped the AIR file when packaging it?

    This is by default. If you don't turn Timestamp off, the AIR file is timestamped.

     
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  • fertolg
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    3. fertolg,
    Mar 12, 2010 3:38 PM   in reply to tzeng
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    Hey tzeng,

     

    I should've noted tha I am generating my .air file from Flash CS4 before, sorry about that. I had timestamped the AIR file everytime before but I just tried exporting a version without it and it fails installing too.

     

    I believe it's that system, something deep down is corrupted because I tried installing TweetDeck for example and it displays the exact same error: "invalid package signature".

     

    Is there a way to uninstall AIR completely, cleaning the files in the registrar? Install/Uninstall programs on the control panel doesn't do the trick.

     
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  • fertolg
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    4. fertolg,
    Mar 12, 2010 5:08 PM   in reply to fertolg
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    Wow.

     

    I don't know how much time I searched the internet. But the problem relies on the date of the OS. It was set to 2002.

     

    My issue has been resolved. The installer was trying to read a certificate from the future.

     

    Thanks,

    Fernando

     
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  • tzeng
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    5. tzeng,
    Mar 12, 2010 5:31 PM   in reply to fertolg
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    Thanks for letting us know.

     
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