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896 Views 13 Replies Latest reply: Feb 3, 2012 1:47 PM by xmascook RSS
tmariehart Calculating status...
tmariehart
3 posts since
Mar 15, 2010
Currently Being Moderated

Mar 15, 2010 9:57 AM

PDF colours not print out in black in Reader 9.3.1

Good Morning,

We have some PDF documents that are sent to us that are considered labels.  In all versions of Reader prior to 9, all of the colours come out successfully.

Right now, it seems like some of the lighter fonts are printing out on black.  I've tried the following with no success:

  • Print as Image
  • Let printer decide colors
  • Black and white printing
  • Different printers

I also tested printing it using Foxit Reader and that worked successfully.

Does anyone know what we can do to fix this issue?  Right now, the workaround is to go back to any version of Adobe prior to version 9.

Thanks!

Tina

  • shilpi Aggarwal User
    shilpi Aggarwal
    31 posts since
    Apr 6, 2009
    Currently Being Moderated
    1. Mar 16, 2010 3:53 AM (in response to tmariehart)
    Re: PDF colours not print out in black in Reader 9.3.1

    Hi,

     

    Could you please send the test document to shilpi at adobe dot com to help us to reproduce the issue at our end?

     

    Thanks,

    -Shilpi

  • ronamater60 User
    ronamater60
    22 posts since
    Mar 11, 2010
    Currently Being Moderated
    2. Mar 16, 2010 3:57 AM (in response to shilpi Aggarwal)
    Re: PDF colours not print out in black in Reader 9.3.1

    my problem is I can't open docs from the browser and many sent to me after I

    upgraded to 9 and 9.3

  • tmariehart User
    tmariehart
    3 posts since
    Mar 15, 2010
    Currently Being Moderated
    3. Mar 16, 2010 2:13 PM (in response to shilpi Aggarwal)
    Re: PDF colours not print out in black in Reader 9.3.1

    Hi Shilpi,

     

    Unfortunately, I can't send the exact file as it has confidential information in it.  One thing I can tell you is that it appears to be created in Illustrator CS3, and that the colour that's not printing out is 877 (light grey) when it's on black.

    If you can't reproduce it like this, let me know and I can try to get whoever created the file to do a sample that I can send along.

    Thanks!

  • The_Doctor_Dances Calculating status...
    The_Doctor_Dances
    4 posts since
    Mar 19, 2010
    Currently Being Moderated
    4. Mar 19, 2010 11:01 AM (in response to tmariehart)
    Re: PDF colours not print out in black in Reader 9.3.1

    Hi

     

    I think I may have a similar issue.

    I produce my club's monthly circular using Publisher 2007 and have incorporated some graphics into the document which I produced in Visio 2003 and then exported/imported into Publisher as .emf images.

    I use Publisher to create a .pdf which I send to the printing company.

    I checked the .pdf using Acrobat Reader 8 which I have installed on my own machine and the .pdf renders fine and printed out locally OK.

     

    I have just received the printed copy from the printing company and one of the graphics has black streaks over part of the image.  The printing company uses Acrobat Reader 9.  I sent the file to a friend who also has Reader 9 and he reports that he sees the black streaks on the screen and on a copy that he prints out.

    I have now upgraded to Reader 9 and guess what, I now see black streaks on the rendered screen image and also on copy printed locally.

     

    Same file, different rendering in the two versions of Reader.

     

    Any suggestions?

     

    Malcolm

  • Swati_S User
    Swati_S
    24 posts since
    Apr 8, 2009
    Currently Being Moderated
    5. Mar 23, 2010 1:03 AM (in response to The_Doctor_Dances)
    Re: PDF colours not print out in black in Reader 9.3.1

    @The_Doctor_Dances Can you please upload the test file here?

     

    There is an option we hope you have already tried:

     

    1. Go to Advanced button in main print dialog

    2. Check the checkbox, "Let Printer determine colors."

    3. Print the file.

     

    Please let us know the behavior with this check box ON. Please share the file with us for further investigations.

     

    Thanks,

    Swati

     

    swatis@adobe.com

  • Swati_S User
    Swati_S
    24 posts since
    Apr 8, 2009
    Currently Being Moderated
    6. Mar 23, 2010 1:05 AM (in response to tmariehart)
    Re: PDF colours not print out in black in Reader 9.3.1

    @tmariehart

     

    Hey,

     

    Thanks for reproting the issue. Could you please send out the sample PDF file? It would help us in understanding the issue exactly. Your help is appreciated.

     

    Thanks,

    Swati

     

    swatis@adobe.com

  • The_Doctor_Dances User
    The_Doctor_Dances
    4 posts since
    Mar 19, 2010
    Currently Being Moderated
    7. Mar 24, 2010 10:55 AM (in response to Swati_S)
    Re: PDF colours not print out in black in Reader 9.3.1

    Hi,

     

    Did you get the PDF file I sent?

     

    Kind regards,

     

    Malcolm Tate

     

    21 Grasmere Road | Beeston | Nottingham | NG9 3AQ

    Tel (Home): 0115 917 5093

    Tel (Mob.): 07732 48 2148

    e-mail: Malcolm.Tate@NTLworld.com

     

    This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the addressee. If you are not the addressee please note that any distribution, reproduction, copying, publication or use of this communication or the information is prohibited. If you have received this communication in error, please contact us immediately and also delete the communication from your computer. We accept no liability for any loss or damage suffered by any person arising from use of this email.

     Please consider the environment - do you really need to print this email?

  • Swati_S User
    Swati_S
    24 posts since
    Apr 8, 2009
    Currently Being Moderated
    8. Mar 25, 2010 12:50 AM (in response to The_Doctor_Dances)
    Re: PDF colours not print out in black in Reader 9.3.1

    No, I did not get any file. Please try resending it to swatis@adobe.com and uploading here as well.

     

    Thanks,

    Swati

  • The_Doctor_Dances User
    The_Doctor_Dances
    4 posts since
    Mar 19, 2010
    Currently Being Moderated
    9. Mar 25, 2010 3:05 AM (in response to Swati_S)
    Re: PDF colours not print out in black in Reader 9.3.1

    I have re-sent the attachment to swatis@adobe.com.

     

    Being very new to this forum, I'm still finding my way around...so forgive me asking how I upload the file here - I can't immediately see the control to do it on this response screen.

     

    Regards.

  • The_Doctor_Dances User
    The_Doctor_Dances
    4 posts since
    Mar 19, 2010
    Currently Being Moderated
    10. Mar 29, 2010 2:49 PM (in response to Swati_S)
    Re: PDF colours not print out in black in Reader 9.3.1

    Hi

    Did you get the file the second time?

    There doesn't seem to be a mechanism on the forum to upload a file there.

    Can you clarify please.

     

    Regards,

     

    Malcolm Tate

  • tmariehart User
    tmariehart
    3 posts since
    Mar 15, 2010
    Currently Being Moderated
    11. Aug 26, 2010 8:31 AM (in response to tmariehart)
    Re: PDF colours not print out in black in Reader 9.3.1

    Good Morning,

     

    I hope that someone reads this.

     

    We've upgraded to the most recently version of Reader again, and we are still having these printing issues.  There are still 2 colours that are printing out at black instead of the actual colour.  We've tried again with Foxit Reader and it of course works without any issues.

     

    I'm not sure what's going on but this is very frustrating.  We have spent hours going over all settings in Adobe Reader, but still no luck.  At one point with the previous update (9.3.3) it worked for about 1 week and then it stopped again.

     

    Can someone please let me know if there is any solution to this?  the users are getting frustrated with this product!

     

    Thanks!

  • xmascook User
    xmascook
    6 posts since
    Feb 1, 2012
    Currently Being Moderated
    12. Feb 1, 2012 10:18 PM (in response to tmariehart)
    Re: PDF colours not print out in black in Reader 9.3.1

    Adobe-streaks.JPG

    This is a screen capture of the print preview of a document I was printing with Adobe Reader X on my HP 6500A-e printer. These black streaks are at top and about 2/3 way down on this example. It varies. The blotches, lines, whatever you want to call them, occurred at random on various pages of the document, using various printer preferences (varied quality, black/color, double-sided vs. single-sided, color vs. black ink, etc.). This happened with several PDF documents. It just started happening today, Feb. 1st, 2012. The lines don't show up until you print or do a print preview. They aren't there when you view the page in the Reader. What is going on? Using Adobe Reader X, version 10.1.2.

  • xmascook User
    xmascook
    6 posts since
    Feb 1, 2012
    Currently Being Moderated
    13. Feb 3, 2012 1:47 PM (in response to xmascook)
    Re: PDF colours not print out in black in Reader 9.3.1

    Here is link to the pdf file I uploaded to adobe.com. The first page of this file sometimes printed with a black rectangle and black lines obscuring parts of page. May not happen when YOU print it. Only happens about 2/3s of the time when I print it. Just started happening a few days ago. This is the February 2012 Senior newsletter.

     

    https://acrobat.com/#d=lDUcXQmIOGxIE0*rX6JimA

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