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bjf5242635
bjf5242635
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Adobe Updater Error Message

Mar 16, 2010 6:56 AM

For several weks now any time the Adobe Updater tries to run I get the attached error message.  It occurs no matter which Adobe program I am in nor whether it is an automatic update or a manual one.  I have tried changing my Firewall settings and this has not helped.  Does anyone have any ideas what to do and how to correct this?  I looked through the forums and did not see this problem listed.  BJinNM

 

adobe_error_message.jpg

1599 Views   7 Replies   Latest reply: bjf5242635, Mar 22, 2010 7:22 AM
 
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  • Ankush Ved
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    1. Ankush Ved,
    Mar 16, 2010 10:06 PM   in reply to bjf5242635
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    Hi BJinNM,

     

    It seems that you are running Windows Vista machine, can you please attach the log files to this thread which can be obtained from the below location from your machine:

    C:\Users\<CurrentUserName>\AppData\Local\Adobe\Updater6\aum.txt

    C:\Users\<CurrentUserName>\AppData\Local\Adobe\Updater6\aumLib.txt

     

    Thanks & Regards,

    Ankush

     
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  • bjf5242635
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    2. bjf5242635,
    Mar 16, 2010 10:43 PM   in reply to Ankush Ved
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    Hi.  I am actually running a 32-bit Windows 7 machine but I did find two similar files where you said to look.  I hope they are what you want.  However I don't see any way to attach files.  I see where you attach images and videos but not files.  Thank you for taking time to try to help me here.  BJinNM

     
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  • bjf5242635
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    3. bjf5242635,
    Mar 16, 2010 10:49 PM   in reply to Ankush Ved
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    I am going to attached the files you asked for to this direct email reply.  As I said in my reply on the forum, I did not see where I could attach a file there.  Thank you again for your help.  I better repeat what I said that I am running a 32-bit Windows 7 machine.  BJinNM

     
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  • Ankush Ved
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    4. Ankush Ved,
    Mar 16, 2010 11:26 PM   in reply to bjf5242635
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    Hi BJinNM,

     

    I see that there is an error message shown on the Adobe Forum that they have temporarily suspended attaching files in the forum thread. Therefore I am sharing my official email ID with you through a Private Message which you can see from the You Stuff link at the top.

    Please send me over the log files on my email ID.

     

    Thanks,

    Ankush

     

     

     
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  • Ankush Ved
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    5. Ankush Ved,
    Mar 16, 2010 11:36 PM   in reply to bjf5242635
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    One straight forward condition where this error message does appear is when your machine is not connected to internet. I assume that you have already checked that, right?

     

    Regards,

    Ankush

     
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  • funky_editor
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    6. funky_editor,
    Mar 22, 2010 5:13 AM   in reply to Ankush Ved
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    Try the simple steps-

    1. Open Network and Sharing Center
    2. Click  Change adapter settings
    3. Right-click  the Microsoft Virtual WiFi Miniport  Adapter, and click Disable.
    4. Open  PSE or any app Adobe and Help > Check for Updates

     

    HTH

     
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  • bjf5242635
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    7. bjf5242635,
    Mar 22, 2010 7:22 AM   in reply to Ankush Ved
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    Thank you so much, Ankush!  I know the back and forth emails didn't appear on this forum since I couldn't send you the attachments you need but I wanted to publically say thanks.  Another one of your tech guys just posted the same solution done below (email from HTH) so it shows on this thread now.  I apppreciate your persistence and all your help.

     

    BJinNM

     
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