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Jarno91
Currently Being Moderated

Keep getting the error I need to install the latest flash player, although I did

Mar 24, 2010 7:38 AM

Hi all.

I have a very rare issue with flash player.

First some information:

I'm using Windows Vista 64-bit, and the latest Mozilla Firefox.

 

When I want to wath a movie on Facebook, ik keep getting the message 'Upgrade needed for Flash player. To view this, you need to download and install the latest version of Adobe Flash Player'

I already did this like a thousand times..

I also first used the uninstaller, than installed it again, but I keep getting the message. I have the same problem with IE also.

Hope you can help me.

Grts

 
Replies
  • Currently Being Moderated
    Mar 24, 2010 10:26 AM   in reply to Jarno91

    Hi Jarno, Is this the only site you are having a problem on? Did you receive this message prior to updating to Flash Player

    vs 10.0.45.2 or after?

     

    What version of IE are you using?

     

    I would go to this Adobe test site : http://www.adobe.com/software/flash/about/ Use FF first and then test with IE

     

    What Anti-Virus/Spyware do you use? Does it contain a Firewall or do you use the Windows Firewall?

     

    Have you changed your A/V before or after updating Flash Player?

     

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    Mar 24, 2010 11:11 AM   in reply to Jarno91

    Thanks. Using IE go to Tools>Manage add ons and find Shockwave Flash Object..ActiveX Control..Flash10e.ocx and make sure it is enabled.

     

    Do the same thing using FF and look in plug-ins for SWF vs 10.0.45.2 and make sure it is enabled.

     

     

    I would also check a few other sites as it could be this is isolated to Facebook.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 24, 2010 11:50 AM   in reply to Jarno91

    Thanks for the inf. I think you meant in FF plug-in the SWF was vs 10.0.45.2, not vs 10.0.2.54, is that correct?

     

    If in IE you don't have the Shockwave Flash Object, then that is a problem for IE. You may not have the correct Flash

    Player files.

     

    Do you know how to find the Flash Player files?

     

    Go to C:\Windows\SysWOW64\Macromed\Flash

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 24, 2010 12:40 PM   in reply to Jarno91

    Hi Jarno, thanks for clearing that up. You have a mix of files. The FIDbg10.ocx is a debugger version that you installed.

    The latest Flash Player version is 10.0.45.2. That is not listed at all. The NPSWF32.dll and the NPSWF32_FlashUtil.exe,

    you need to right click on each one and then click on Properties and post back the version number of each.

     

     

    You are going to have to Uninstall Flash Player and Install.

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Mar 24, 2010 1:23 PM   in reply to Jarno91

    Ok. Here is a thread that I posted instructions on for an Uninstall/Install for for IE and FF. Be sure you use the 32bit browser for this, as Adobe does not support Flash Player on the 64bit.

     

    http://forums.adobe.com/message/2644369#2644369 Be sure to read Post#4, 5 and 6. I would suggest you read over the Uninstall

    instructions also.

     

    The difference of the old Flash files in the Flash folder that he checked would of course be replaced by your old ones.

     

     

    Thanks,

     

    eidnolb

     

    Message was edited by: eidnolb   add'l

     

     

     

    correction on FF comment:-)

     

    Message was edited by: eidnolb   add'l

     
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  • Currently Being Moderated
    Mar 24, 2010 1:45 PM   in reply to Jarno91

    Hi Jarno, Well, that was fast. Be sure to check the Shockwave Flash Object in the IE add ons and the SWF in the FF plug-ins per my other post.

     

    Also, please mark your thread answered as this helps others also. I have seen some that have those mix of files as you

    did. Glad that your Uninstall/Install was successful:-)     Just noted that you have marked it. Thanks.

     

     

     

    Thanks,

     

     

    eidnolb

     

    Message was edited by: eidnolb   add'l

     
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