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TheSkeptic77
Currently Being Moderated

Captivate Files containing flash files fail to play in AIR

Mar 24, 2010 7:30 AM

Hello,

     I am using RoboHelp 8, and Captivate 4.  And I am running Windows Vista Ultimate.

     I am trying to make a fairly complex training system/operator's manual.  We would like the final output to have the uniformity, searchability and structure provided by AIR.  Our method of design involves making interactive swf files in captivate.  Not only do these files have interactive buttons, and pop up windows, they also have silent looping animations and larger flash video sequences that feature full motion and sound.  After the interactive, video-rich document is created in Captivate, it is saved and it's swf is imported onto a page in Robohelp HTML.  And finally the project is exported through Adobe AIR.

     Here's the problem: The final air output shows the swf file correctly with the exception of all video.  All of the video files are absent from the final AIR output.

     Is this a simple issue of redirecting AIR to look for the files at the correct location?  With captivate, it generated a folder that it populated with all the contained .flv animations.  When I click on the .swf that was generated with those files, the Captivate document plays properly and complete with all video and navigation.

     Any Ideas on how to fix this?

 
Replies
  • Currently Being Moderated
    Mar 24, 2010 7:36 AM   in reply to TheSkeptic77

    Hi there

     

    Have you tried adding the missing content to the Baggage area of RoboHelp?

     

    Cheers... Rick

     

     

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  • Currently Being Moderated
    Mar 25, 2010 3:25 AM   in reply to TheSkeptic77

    If the file is showing in Project Files as a baggage file, then it will get included in the build. That way when the link to that file is clicked, the baggage file has been included and should then work.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 25, 2010 8:21 AM   in reply to TheSkeptic77

    Tackling the baggage files bit.

     

    There is no real baggage file area. A baggage file is simply a file that RH does not automatically upload and it can be within any folder within your project. It shows with a baggage file icon.

     

    If you use the first icon above Project Manager, you can toggle the display and you will then see what purports to be a baggage folder. In reality it is showing the same files in the same folders but just under the heading of Baggage Files.

     

    As long as the file you want is showing using either of those views, it is getting uploaded.

     

    On the issue of this type of file playing in AIR help, I haven't tried it.

     

    Rick - Any thoughts? Could it be do with Flash files being local?

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 25, 2010 9:47 AM   in reply to TheSkeptic77

    Sorry but you still don't seem to have quite got it. There is no Baggage Files folder, look in Windows Explorer and you will see there is no such folder. What you are seeing in the pseudo folder is all the same folders as shown in Project Files but just showing the baggage files in them.

     

    As to the rest of the problem, that's for someone else.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 7, 2010 9:31 AM   in reply to TheSkeptic77

    Did you verify that a copy of the SWF file gets generated and deployed with the Help files? It seems to me I had to copy these over manually, but I can't remember for sure.

     

    Becky

     

     

     

    -- Sent from my Palm Prē

    On Apr 7, 2010 10:13 AM, TheSkeptic77 <forums@adobe.com> wrote:

     

     

     

    Hello,

     

         I am still struggling with trying to get the videos to play in a swf file after it is exported to Air.  I've tried a few more tests to get to the bottom of this, unfortunately I don't know how to evaluate the results.  Here are some things I've noticed.

     

     

     

         Within robohelp, If I click the "View selected Item" button while on the topic containing the swf, the preview pops up and plays all of the embedded videos properly.  However, after closing the preview I get an chain of Internet Explorer Script Errors. It reads:

     

     

     

    "An error has occured in the script on this page

     

    Line:53

     

    Char:3

     

    Error:Object required

     

    Code:0

     

    URL: file:///C:/Users/dp/Documents/My%20RoboHelp%20Projects/quadrispaceTes t/BaggageF older/PK101_2.htm

     

    Do you want to continue running scripts on this page?"

     

     

     

    When using the output modules,  the AIR module creates an Air document, but when the SWF is clicked through, the pages with embedded video appear to be missing from the file.

     

         The WebHelp Pro and FlashHelp Pro Modules both output properly.  The videos inside the SWF play completely and properly.

     

         The Microsoft HTM: help output, acts similarly to the Air output.  It generates the help project, but when the topic with the SWF is viewed, the videos laced throughout the SWF fail to appear.

     

     

     

         I hope this provides some more insight into my problem, since I am anxious to get beyond this issue.

     

     

     

    -David

     
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  • Currently Being Moderated
    Apr 7, 2010 9:57 AM   in reply to TheSkeptic77

    Yes, that sounds correct. Hmmm. Let me think on it a bit longer. If I come up with anything, I will let you know.

     

    Becky

     

     

     

    -- Sent from my Palm Prē

    On Apr 7, 2010 10:46 AM, TheSkeptic77 <forums@adobe.com> wrote:

     

     

     

    To check that the SWF is generated an deployed with the help files, I navigated to the location that the AIR project is generated to and navigated to this folder: C:\Users\dp\Documents\My RoboHelp Projects\quadrispaceTest\!SSL!\Adobe_AIR\AdobeAIRApplication\files\Da ta

     

    Inside that folder, I found the SWF that I am trying to get to work as well as all of the FLVs videos that are played inside of the SWF.

     

     

     

    Unless I checked the wrong location, it seems that the baggage files are properly included with the help files. Right?

     

     

     

    -David

     
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  • Currently Being Moderated
    Apr 26, 2010 7:18 AM   in reply to TheSkeptic77

    Hi there

     

    Have you reported this to Adobe as a bug? Sometimes when you do this they come back to you with a workaround.

     

    At minimum, they need to be aware of the situation so that it may be addressed in a future release.

     

    Cheers... Rick

     

     

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  • Currently Being Moderated
    Apr 26, 2010 8:04 AM   in reply to TheSkeptic77

    Hi again

     

    Out of curiosity, you *DID* add the FLV files to RoboHelp Baggage, no?

     

    If not, perhaps that's the issue. FLVs are always separate to the Captivate SWF and must be factored into any equation.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

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  • Currently Being Moderated
    Apr 26, 2010 8:21 AM   in reply to TheSkeptic77

    I have also had the same experience with FLV imported from Camtasia not playing in the AIR output.  I have posted to this forum and likewise have submitted a bug report to Adobe.  (I also have my swf file as baggage.)

     
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  • Currently Being Moderated
    May 3, 2010 2:11 PM   in reply to TheSkeptic77

    Hi there,


    I have followed this thread and today did some testing on my systems. Cap 4.01 1658 RH 8.02


    First, I had a need to make a sim for my RH toolkit project.  I made the sim in Cap 4 and inserted as a "Adobe Captivate Demo"


    Results, Sim worked witb no problems in AIR help. Note that sim appears in Multimedia files but not baggage.


    Next, I took a 2nd sim that we did last week. This one has a video intro made from Camtasia as a .flv


    Here is where some weird stuff happened.

    1. On the first try, the system imported the halo.swf playbar (part of the .flv from Cap4) but loaded the wrong .swf for the main sim. (I had added 2 initials to the end of the sim containing the .flv to keep the original intact. The sim did not play the .flv (obviously)
    2. Deleting the wrong .swf (w/o the .flv) and re-inserting the correct one did not work either
    3. Next, I went back to the single slide version of the video which I had outputed as .swf not flv. That worked in both Web and Air Help
    4. Finally, I went back to Camtasia and output the infro as an .flv which I imported directly as a "multimedia" demo not a Captivate demo. That worked also in both web and AirHelp
    5. Note that the .flv/swf are in the Multimedia folder(filter) and not in the Baggage folder (filter). I snagged the PM pod but I can't add the snag to this post. Honest, not in baggage only in multimedia!

     

    Message was edited by: ermphd

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  • Currently Being Moderated
    May 4, 2010 8:05 AM   in reply to ermphd

    Thanks to your post, I did some more investigating....I got it to work!

     

    In Camtasia Studio 7, there was no option in the Studio Production Wizard to generate an .flv file. I finally stumbled on the "Flash Options" button in the "Custom Production Settings" that let me generate an FLV without the recommended method of embedding it in an HTML page! It gave me a warning not to do it, but I did it anyway! ... and the resulting FLV fiile worked when I imported it as a Multimedia Demo as your post suggested.

     

    This is all very new to me, so thanks for replying and encouraging me to revisit this.  I still don't know why this method works. 

     

    And, I don't know why each type of Production Wizard in Camtasia outputs the files that it does for each option.  Specifically, it also output a controller.swf along with the FLV I requested.  I did nothing with the controller.swf.  I just imported  the FLV into Robohelp and generated the AIR. Wish I understood more.  But, for now... it works.

     
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  • Currently Being Moderated
    May 4, 2010 1:18 PM   in reply to TheSkeptic77

    David,

     

    Remember that those are pseudo-folders or filters. The only thing I did was import the .flv as a multimedia file.

     

    If I were you, I think I'd make a full backup. delete all the .swf and multimedia components and start the process again.

     

    The last post by "hylandwriter" indicates that they were able to get the stand alone .flvs to import and work by fiddling a little with Camtasia's output options.

     

    Hope that helps!

     

    Ciao

    Ed

     
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  • Currently Being Moderated
    May 4, 2010 1:28 PM   in reply to ermphd

    I ws actually confused by the reference to a "Multimedia Folder."  When I imported the FLV as multi-media, I just navigated to the FLV output on my local computer. Robohelp just placed the FLV file in the project, along with my other image files. Nothing more was required.

     

    (FYI. I did learn that framesets and multi-media don't mix. Originally, I had a reference list in one frame of the frameset. I then constructed a hyperlink from a movie icon in the list that would kick off the FLV in another frame, thereby maintaining the reference list for the user.  The FLV controls were unresponsive when displayed in the frame.  I edited the hyperlink to kick off in a "New Window" and that worked.)

     
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  • Currently Being Moderated
    May 4, 2010 2:10 PM   in reply to TheSkeptic77

    I just created a new (blank) topic.  Then, I selected "Insert | Multimedia/Demo..." from the task bar and navigated to my FLV file to place the FLV in the topic.  The only file that appears in Rohohelp is the FLV file in the project folder, along with my pics.

     
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  • Currently Being Moderated
    May 4, 2010 6:53 PM   in reply to TheSkeptic77

    Ahhh yes, the good old pseudo folder conundrum!

     

    Have you tried adding the FLVs to Baggage where the SWF will be expecting to find them?

     

    Note that you may have a topic in Folder X. But you add the SWF and it gets added to the root because that's just what RoboHelp does. You might then conclude that the FLVs would need to be inside Folder X because that's where the topic is. But in reality, unless you moved it, the SWF would be sitting in the root of the project.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!

    Adobe Certified RoboHelp HTML Training

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