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error "No permission to copy document"

Apr 3, 2010 5:47 PM

I have adobe digital editions installed and my computer authorized. I recently purchased a sony reader and authorized it thru digita
l editions. My reader now shows up as a bookshelf in digital editions. I recently bought an ebook and had it download to adobe digit
al editions. I can view the book fine within digital editions, but when I try to transfer the book to my reader for portability I ge
t an error saying: No permission to copy document here. I thought by registering the reader thru adobe editions I would have portabi
lity between adobe digital editions and my sony reader. Is there a step I missed so that my sony reader is authorized. I have the so
ny reader touch edition PRS-600
Browser: Firefox
Operating System: Windows 7

 
Replies
  • Currently Being Moderated
    Apr 4, 2010 3:53 AM   in reply to rizwan.54

    did you get an acsm file?  i usually download to My Document: Libraries: My Digital Editions where the .acsm is downloaded.  Then I transfer the acsm (which creates the pdf and/or epub) to the Adobe Digital Editions.  I had my problems when my 'device' was not actually authorized. My computer was authorized but not the 'device'.   Once authorized I have not had problems downloading books.

     
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  • Currently Being Moderated
    Apr 7, 2010 11:19 AM   in reply to rizwan.54

    I have exactly the same issue with an elonex e book. Adobe have been no help at all and adobe and elonex are just blaming each other. Adobe helpdesk in the US told me there was no support for digital editions - thanks! I imported the book as suggested in the other reply without resolution. Anybody got any ideas?

     
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  • Currently Being Moderated
    Apr 7, 2010 6:44 PM   in reply to Phil and Sally

    Adobe does not support Digital Editions by phone or web chat.  A good tech support person should inform you however that you can get support for Digital Editions by submitting a web case by going to http://www.adobe.com/support/digitaleditions and clicking on "Submit a web case"

     
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  • Currently Being Moderated
    Apr 17, 2010 3:44 PM   in reply to rizwan.54

    I have the same problem too with Aluratek LIBRE eBook R

    eader PRO. It was working just fine with ADE, both for a book I purchased and with mult

    iple others I borrowed from the library...until 2 nights ago, when ADE asked me to update,

    which I did, and since then I can't transfer anything into the LI

    BRE, which still shows up as a bookshelf - I just get that error message. I have tried everything I can think of, including uninstalling ADE and downloading it again, reseting my ebbok, doing a system restore on my computer to a date before the problem began, searching forums, etc. etc. I have submitted help tickets to both Aluratek and Adobe, but afetr reading the other comments here I am not hopeful.

     

    It's very strange that it worked perfectly for months and suddenly does not work. It seems that ADE no longer recognizes my device, and I don't know how to try to get it authorized again. Has any one else found that out?

     
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  • Currently Being Moderated
    May 12, 2010 8:14 AM   in reply to judeman31

    I get the exact same message, but my Aluratek used to work

    just fine. I don't know what changed. Also, all the ebooks I previously transferred to

    by book reader successfully now come up with an error message " file failed to open" when I try to open book

    on my ereader. Any help??

     
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  • Currently Being Moderated
    May 12, 2010 4:54 PM   in reply to TessRyan555

    Hi, Unfortunately I have had zero response to my 2 support requests both to

    Aluratek & Adobe. Same problem with the previous files and no permission to

    copy anything from ADE to my ereader. Very frustrating. I have since had a

    friend download ADE onto his laptop and get my library books for me - they

    copy just fine into my reader from his copy of ADE. It's very inconvenient

    but I've yet to find any other solution.

    please let me know if you come up with anything helpful! Thanks, Judy

     
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  • Currently Being Moderated
    May 14, 2010 7:30 AM   in reply to Phil and Sally

    How do you authoize the device? Within ADE I see tha

    t my computer is authorized to the email address I supplied, but maybe my ereader is not authorized.

     

     

    Thanks

    Theresa

     
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  • Currently Being Moderated
    May 14, 2010 6:55 PM   in reply to TessRyan555

    to be honest, I no longer know.

    My first aluratek ereader was stolen while I was on holiday. I bought a new

    one to replace it, and everything continued working fine with ADE, but that

    2nd reader completely quit functioning about 2 weeks afetr I got it and I

    had to return it. The third one also worked fine with ADE (authorized by

    whatever step by step process they take you through initially), but one day

    it just wouldn't let me copy my newly downloaded books. I am still using

    that same ereader with the books downloaded onto another computer. So I

    don't really get where the problem lies...the combination of my computer and

    my ereader just isn't happening.

    Sorry I can't be more help...

     
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  • Currently Being Moderated
    Sep 28, 2010 7:35 PM   in reply to rizwan.54

    This is crazy.  I have had my aluratek libre for about a month it has been working fine and now out of the blue it wont work.  tried using bordersdesktop and it wont sink to my e reader either.  havent found any help at all and it is really making me mad. what is the point of having a portable devise if you cant put anything on it. is there answers out there for this anywhere???

     
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  • Currently Being Moderated
    Sep 29, 2010 3:25 PM   in reply to rizwan.54

    This worked for me too - the first time around.

    The next time it happened, I got the 'too many authorizations' message and I

    am so fed up with messing around with the thing that I haven't looked into

    fixing it yet. What a lot of wasted time I have spent on all these errors!

     
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  • Currently Being Moderated
    Oct 18, 2010 9:02 PM   in reply to rizwan.54

    Thanks this helped me. But now it says too many authorizations. So I'm stuck waiting for them to reset again I guess.

     
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  • Currently Being Moderated
    Oct 24, 2010 5:13 PM   in reply to rizwan.54

    When I press Ctrl+Shift+E, I receive no prompt requesting to deauthorize the reader .  Any ideas or another method to deauthorize the reader (Aluratek White)?

     
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  • Currently Being Moderated
    Oct 24, 2010 5:39 PM   in reply to rizwan.54

    In your instruction #4 - what point do you start deleting......deleting through /de:deviceid?

     
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  • Currently Being Moderated
    Oct 26, 2010 5:55 PM   in reply to dfquick

    I'm guessing from your second question that you've resolved the first one about

    t de-authorising and have moved on to cleaning up the file manifest.xml

    You need to delete from < to >with the /de:deviceid message between

    </de:deviceid> delete the whole thing.

    If there is more than one in the string, delete them all. Hope you have success.

     
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  • Currently Being Moderated
    Jan 10, 2011 9:00 AM   in reply to Jim Lester

    Using the web support page is a joke. It is so 'user unfriendly'. There are so many hoops through which we must jump and it kept sending me in circles. I have scoured the web in search of a solution to this problem plus the failure to read file problem that I'm almost bald from pulling my hair out. Adobe could certainly make things a little easier. So far, I've not found a solution. I DID try using the link you suggested but, as I state, it is a joke.

     
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  • Currently Being Moderated
    Jan 10, 2011 4:59 PM   in reply to chortkake

    I found out I had to have my ereader out of the menu where my books were. I

    fought things for a week or two and about went crazy. When I figured out to put

    it on a menu away from my books I haven't had problems since. Not sure if this

    is helpful. The thing I found was they kept saying since it is a free program

    there is no support. I did get them to reset or whatever they had to do a couple

    times.

     Jenny in Oregon

     
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  • Currently Being Moderated
    Jan 11, 2011 8:43 AM   in reply to rizwan.54

    Thank YOU rizwan.54. You're solution worked fabulously.  I guess after the ADE update, you just have to DeAuthorize, then Re-Authorize your e-Reader.  I don't understand why, but it worked.  Thanks.

     
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  • Currently Being Moderated
    Jan 11, 2011 10:23 AM   in reply to Wventing

    I did that and I still have "no permission to copy documents here".

     

    Being happy doesn't mean everything is perfect. It means you have decided to

    look beyond the imperfections.

     
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  • Currently Being Moderated
    Jan 11, 2011 11:08 AM   in reply to chortkake

    please don'r send me any more messages I

    have solved my problem, Marie

     
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  • Currently Being Moderated
    Jan 11, 2011 4:35 PM   in reply to Marie Wilmer

    Marie,

     

     

     

    I have not been sending any messages.  I posted this sometime in October and all of a sudden I am getting all this messages also.  I have not been on the site since then.  I don't know what is going on, but I will see if I can delete the posting. 

     

     

     

    Sorry,

     

     

     

    Deb

     
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  • Currently Being Moderated
    Jan 11, 2011 6:50 PM   in reply to dfquick

    I posted on a forum and received a reply from someone not long after. This

    was yesterday I posted. When I replied I wonder if this is what brought

    these responses. I really don't have a clue. I've also gotten emails and

    that is the one I replied to. This is a little strange.

     
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  • Currently Being Moderated
    Jan 11, 2011 8:13 PM   in reply to Wventing

    Great! I know I had a week there I was about ready to throw the thing through a

    window and then break into tears. I kept thinking it can't be this hard!

     Jenny in Oregon

     
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