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update failed error 1500..

New Here ,
Apr 11, 2010 Apr 11, 2010

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ik heb  adobe reader 5 keer opnieuw gedownload,

steeds oude versie verwijderd, maar bij update

komt telkens:

update mislukt, fout 1500.

er draait geen ander programma mee.

iemand enig idee?

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replies 103 Replies 103
LEGEND ,
Apr 11, 2010 Apr 11, 2010

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What is your operating system?

Are you trying to install Reader 5 or Reader 9?

Are you trying to upgrade Reader 5 to Reader 9?  If so, you must completely uninstall Reader 5 before installing the latest Reader version.

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New Here ,
Apr 12, 2010 Apr 12, 2010

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Thanks for your answer,

No I donot have reader 5 only adobe reader 9.

I cannot update the last security update.

I already uninstalled reader 9.... 5 times and installed again.

But update constantly Failed error 1500.

I am using internet explorer 8.

Thanks again.

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New Here ,
Apr 13, 2010 Apr 13, 2010

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I have the same problem. I get error 1500. It asks me

to run adobe repair from help menu, but that does not work either.

I am runing fully updated XP machine. My acrobat is 9.3 pro extended.

I originally purchased 9.0 in December. Upgrade to worked, but this thing for 9.3.1 will not.

Have rebooted computer many times. The program itself seems to work fine.

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New Here ,
Apr 13, 2010 Apr 13, 2010

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Hello,

Thanks for your reply.

It seems nobody knows the answer, about this problem!!!!!

I am glad I am not the only one.

I hope someone from adobe will give the right answer.

Thanks again and if you find a solution for this problem please let me know,

for I tried so may things to solve this problem!!!

so many times unstall and install.

So thanks again.

Jerema.

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LEGEND ,
Apr 13, 2010 Apr 13, 2010

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Can you give us the full error message that comes with error code 1500 ?

Are you trying to install Reader 9.0 or Reader 9.3 ?

Do you try the interactive install from the Adobe website, or did you download the offline installer?

Assuming that you want to install the Dutch version Adobe Reader 9.3 for Windows, you can download the offline installer from http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3/nld/AdbeRdr930_nl_NL.msi

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New Here ,
Apr 14, 2010 Apr 14, 2010

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Thanks for your reaction.

The message in Dutch translated:

Cannot install update.

Do adobe repair.(already done many times)

Error 1500.

I herewith send you the message.

With kind regards

jerema

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New Here ,
Apr 14, 2010 Apr 14, 2010

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Sorry I forgot: adobe reader 9.3.

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New Here ,
Apr 14, 2010 Apr 14, 2010

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I am having the same problem but all of my Adobe sys folders seem correct.
The Adobe reader that I have keeps trying to update to 9.3 but keeps coming up with a "Installation failed.  err: 1500", Run Adobe Installation Repair.
I have tried everything suggested in the forums but I am still receiving that same error.
Here is my Adobe readers history, I needed some forms from my states DMV so had to down load their current version 2 years ago and every time a update has come down the pike has worked till about 3 weeks ago.
There is one possibility as to the cause and that is a bug in the last part of the last update before this one and thatā€™s why this update ends after only being 98% complete. Therefore its just going to get worst with the next update for those that force their system to accept the current update.
Below is a System Information report that was generated by my Adobe reader.

Available Physical Memory: 1255276 KB

Available Virtual Memory: 1975668 KB

BIOS Version: FICINC - 6040000

Default Browser:

Default Mail: Windows Mail

%ProgramFiles%\Windows Mail\msoe.dll

Version:

Graphics Card: VIA Chrome9 HC IGP Family WDDM

Version: 7.14.14.80

Check: Not Supported

Installed Acrobat:

Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

Version: 9.2.0.124

Creation Date: 2009/10/03

Creation Time: 4:07:50 AM

Locale: English (United States)

Monitor:

Name: VIA Chrome9 HC IGP Family WDDM

Resolution: 1280 x 800 x 60

Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows Vista

OS Version: 6.0.6002 Service Pack 2

Page File Space: 4194303 KB

Processor: x86 Family 6 Model 10 Stepping 9 CentaurHauls ~1496 Mhz

Total Physical Memory: 2097151 KB

Total Virtual Memory: 2097024 KB

Windows Directory: C:\Windows

C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\Annots.api

Version: 9.2.0.124

Creation Date: 2009/10/03

Creation Time: 2:39:28 AM

C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\EScript.api

Version: 9.2.0.124

Creation Date: 2009/10/03

Creation Time: 2:46:46 AM

C:\Program Files\Adobe\Reader 9.0\Reader\plug_ins\Updater.api

Version: 9.2.0.124

Creation Date: 2009/10/03

Creation Time: 2:45:18 AM

Hope someone can help.

pimarine

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Guest
Apr 15, 2010 Apr 15, 2010

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I am able to update Reader properly on my machine. If you can provide me  ā€œAdobeARM.logā€ and ā€œMSIxxx.logā€ from %temp% location ,probably I can look into this issue.

a) To enable ARM log, set the following registry key,
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM]
"iLogLevel"=dword:00000001

b) To enable MSI log, set the following registry key,
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
"Logging"="voicewarmupx"

After setting above registry values just open Reader and perform the same update action,which was not working for you.

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New Here ,
Apr 18, 2010 Apr 18, 2010

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HOw can I copy arm log and software adobe windows installer to you?

See below. Donot how to do it.I tried and tried.

Kind regards jerema.

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Community Beginner ,
Apr 20, 2010 Apr 20, 2010

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Steps to create full verbose AdobeARM.log on Windows Xp,

1. Click on Start>Run

2. Type "regedit" in the run dialog and press enter

3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Adobe

4. Right click on "Adobe" key, Select "New">"Key" from the popup menu

5. And Provide "Adobe ARM" as the new key and press enter key

6. Right click on "Adobe ARM" key, Select "New">"Key" from the popup menu

7. And Provide "1.0" as the new key and press enter key

8. Right click on "1.0" key, Select "New">"Key" from the popup menu

9. And Provide "ARM" as the new key and press enter key

10. Right click on "1.0" key, Select "New">"DWORD value" from the popup menu

11. And Provide "iLogLevel" as the new name and press enter key

12. Double click on "iLogLevel" to edit the DWORD value, change the value data: to 1 and press OK

13. Close Registry editor

14. Now launch Reader and navigate to Help>Check for updates

15. Once Error 1500 comes up, close the updater.

16. Click on Start>Run

17. Type "%temp%" in the run dialog and press enter

18. Copy the "AdobeARM.log" from the temp location and please provide me the log so that I can look into the issue. The log will certainly have some information on what caused the error 1500 to happen.

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New Here ,
Apr 20, 2010 Apr 20, 2010

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THANKS A LOT,

I DID IT ALL.

IT TOKES ME A LONG TIME, BUT I SUCCEEDED.

HEREWITHE I SEND YOU THE LOG.Thank you very much if you want to look at it.

Now I find this log I saw that I have many of this.From very different datesI

ONLY SEND YOU THE LAST ONE, IF YOU NEED MORE PLEASE LET ME KNOW.

Hope you can help me

and kind regards jerema.

Adobe ARM 1.1.7.0 logging started.

Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:1

ProductCode: {AC76BA86-7AD7-1033-7B44-A93000000001}

ProductName: Adobe Reader 9.3

ProductVersion: 9.3.0

ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

Using default ARM preference AUTO_DOWNLOAD.

Failed to read UAC setting, defaulting to Enabled.

Failed to read UAC setting, defaulting to Enabled.

ArmUpdate record found.

GetFileVersion(): C:\Program Files\Common

Files\Adobe\ARM\1.0\AdobeARM.exe

File version: 1.1

Build number: 7

Revision number: 0

Newer version ARM Update is not available.

New file object: AdbeRdrUpd932_all_incr.msp

Failed to read UAC setting, defaulting to Enabled.

InstallProductMsp...

file - C:\Documents and Settings\All Users\Application

Data\Adobe\Reader\9.3\ARM\AdbeRdrUpd932_all_incr.msp

args -

ExecuteInstalls()

Error Code: 0x670

ExecuteInstalls failed.

** Setting Error Condition:

Error Code: 0x5DC

Failed to read UAC setting, defaulting to Enabled.

Failed to read UAC setting, defaulting to Enabled.

C:\Documents and Settings\All Users\Application

Data\Adobe\Reader\9.3\ARM\

GetLastError(): 0x91 - De map is niet leeg.

ARM returns ERROR_SUCCESS

Adobe ARM 1.1.7.0 logging finished.

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Community Beginner ,
Apr 22, 2010 Apr 22, 2010

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Hi vmareje,

The Error Code: 0x670 in the ARM log translates to ERROR_PATCH_NO_SEQUENCE

which is very strange to get this kind of error since your are applying 9.3.2 patch on Reader 9.3 and which is a valid sequence. There could be something wrong in the System/MSI. My suggestion would be to uninstall Reader completely. And then Download full Reader 9.3 from

www.adobe.com and install it. After installing, launch Reader and navigate to Help>Check for updates to get the latest 9.3.2 patch. If the Error 1500 still persists, then please download the 9.3.2 patch from

http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.2/misc/AdbeRdrUpd932_all_incr.msp and apply the patch manually by double clicking on it. Hope it helps.

Regards,

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Community Beginner ,
Apr 22, 2010 Apr 22, 2010

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Thanks but I cannot remove the program because it says it cannot find the

source.

-o-O-o- Bill Owen TourGroupPro LLC, PO Box 711, Decatur IL 62525 | 217

422-5002, toll free 877-FUN-GRPS (386-4777), cell 217 454-4525, fax 217

718-3109 | 37 years in group travel www.TourGroupList.info

New address: 363 S Main Suite 175, Decatur IL 62523 (Decatur Professional

Plaza @Main & Decatur; all other contact info is the same) | We are an

independent contractor with: Rio Grande's Franklin Travel of Albuquerque NM

(whose phone is 505-292-7044) IATA #32-516002 & Atlas Travel of Decatur IL

(whose phone is 217-429-2929) IATA #14-597096 |

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New Here ,
Apr 17, 2010 Apr 17, 2010

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I have the same problem as you do, did you find a way to solve it? I am tired of this program it is a heck of a mess and I want it out of my machine, how can I delete it? I can't do it with remove programs it does not allow me to do it. I have checked this and it says a Data1 file is missing, I can't remove it, I can't update it and can't replace it. What can I do?

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New Here ,
Apr 17, 2010 Apr 17, 2010

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@ Marylou_II - I resolved my problem by manually downloading the update as indicated in my previous post and apply it i.e. look for the update one version higher than the version you are running (you'll find this in "help about adobe reader 9" in the adobe menu). We don't seem to have the same problem so I'm not sure how to advise you other than the above...

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New Here ,
Apr 17, 2010 Apr 17, 2010

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Thanks a lot for all the answers I got, I have tried just about everything and nothing works, so my tech is coming over to format my PC and then reinstall everything. I have the bad feeling this is s Microsoft mess up on purpose.


Thanks a lot to all, you have been very kind.


Best regards.


Marylou_II

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New Here ,
Apr 17, 2010 Apr 17, 2010

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You are right - we are in exactly the same place. If I learn anything new, I'll post it.

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Guest
Apr 14, 2010 Apr 14, 2010

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I am getting the same error when I try to install the latest security patch to both of my PCs.

PC1 - Laptop running Vista Home Premium with Service Pack 2.  Adobe Acrobat 8 Professional ver 8.2.0

PC2 - Dell Desktop running XP Home Premium with Service Pack 3   Adobe Acrobat 8 Professional ver 8.2.0

I get the Adobe Acrobat Updater message box pop up that says:

Update Failed

Cannot install the update. Please run Adobe Acrobat Repair.

Error: 1500

The Repair will not run, as it tells me:

Windows Installer

The installation source for this product is not available.  Verify that the source exists and that you can access it.

I have tried putting the installation CD into the drive and still cannot get the repair to run.

I guess I will have to live with an unpatched Acrobat that has security holes!

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New Here ,
Apr 14, 2010 Apr 14, 2010

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Thanks for your answer.

I also have a dell desktop running home premium with service pack 3.

It is a strange story, that nobody knows the answer.

Quote

I guess I will have to live with an unpatched Acrobat that has security holes!

Unquote.

The same for me.

Thanks again, may be if everone with this problem reports it, adobe will do

something about it.

With kind regards,

Jerema.

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New Here ,
Apr 14, 2010 Apr 14, 2010

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I am running windows 7 and have the same problem when trying to install the automatic update to Adobe Reader 9.3.  Gavin Meikle

adobe reader error.PNG

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New Here ,
Apr 14, 2010 Apr 14, 2010

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Dear Gavin Meikle,

Let us hope, adobe will do something about it, for I know there are more people

with this problem!

Thanks for your reaction.

With kind regards

jerema.

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New Here ,
Apr 14, 2010 Apr 14, 2010

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(I posted this over in the Adobe Acrobat Pro forum, but looks like it's biting Acrobat Reader people too.)

I got nailed by that update this  morning, and am currently restoring my Windows XP-SP3 system from a  backup.

Look at your %SystemRoot%\Installer folder.  I bet it's  completely empty.  It's supposed to have a lot of files and folders in  it.

At  first I just received that obscure "installation failed" message that  the Updater throws up (by the way, Updater looks a little different this  time around, doesn't it?)  After an hour or so of working on the PC a  few desktop icons for installed programs went blank, looking like a  white box with a blue bar on top of the box.  I tried seaching for the  icon and was getting messages about %SystemRoot%\Installer\{<some  long alphanumeric directory>} not found.

I looked in the  %SystemRoot%\Installer folder and it was completely empty.

I booted up a  backup hard drive I had been on a couple of weeks ago (I recently  migrated to a SSD drive) and looked at %SystemRoot%\Installer and it was  full of folders and files.  A few minutes later the Updater told me I  should apply the update.  I did, it failed.  I looked into  %SystemRoot%\Installer again and it was completely empty.

I'm now  restoring from a backup of that hard drive, which I made in case my  foray into SSD drives didn't work out.

Regards, Scott

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New Here ,
Apr 14, 2010 Apr 14, 2010

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Thanks,

Many people have this problem and I hope acrobat reader will do something about

it.

With kind regards

jerema

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