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tonymuffin
Currently Being Moderated

Online bank statement pdf opens blank

Apr 12, 2010 4:59 PM

All of a sudden I am not able to open my bank online statements.  I can open local .pdf files just fine and I can open pdfs from other websites just fine.  The pdf for my bank statesments is https but that has never made a difference before.

 

I have already tried the following:

 

1.  Uninstalled Adobe Reader

2.  Rebooted machine

3.  Re-installed Adobe Reader

4.  Ran a repair install of Adobe Reader.

 

Nothing!  It appears the file is downloading (at least that's what it says in the status bar) and then BLANK!

 

Suggestions would be greatly appreciated.

 
Replies
  • Currently Being Moderated
    Apr 12, 2010 6:16 PM   in reply to tonymuffin

    There is a free PDF reader called FoxIt.

     

    Try downloading it and see if the PDF in question still appears blank in FoxIt.

     

    If it does, it's an issue with either the browser or the website and the file being downloaded.

     

    If not, we'll look at what can be done with Reader 9.

     
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  • Currently Being Moderated
    Apr 12, 2010 6:38 PM   in reply to tonymuffin

    Let's try a "clean install":

     

    1.  Uninstall Reader (using the Control Panel).

    2. Download and install the Windows  Installer Cleanup Utility (msicuu2.exe)

    3. Run the Windows Installer Cleanup Utility to remove the  installer for Reader 9 (and any previous versions if they are still  installed).

    4. Download and install a  new copy of Reader, and update it (if required) to 9.3.1.

     
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  • Currently Being Moderated
    Apr 13, 2010 9:50 AM   in reply to tonymuffin
    I can open pdfs from other websites and I can open them locally just fine. 

     

     

    That tells me that it probably has something to do with the way the PDF is being produced?

     

    Can the bank tell you what application they use to produce the PDF? If not (sometimes they don't cooperate), can they at least download a PDF for you and email it so you can open it locally and get that information from the file properties?

     
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  • Currently Being Moderated
    Apr 13, 2010 11:13 AM   in reply to tonymuffin

    I am also having problems viewing my bank statements.  The bank says their sys

    tem does not support the 9.3.1 which I seem to have.  I tried to download the old 8 and it would

    n't let me because I had newer version.  Any suggestions for me also.

     
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  • Currently Being Moderated
    Apr 13, 2010 12:14 PM   in reply to hmc_one

    To install 8, you need to uninstall 9, run the Windows Installer Cleanup Utility (msicuu2.exe - google it) and remove all Reader install files, then go to oldversion.com and download the 8 installer. Install it, and you can return to viewing PDFs in Reader 8.

     
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  • Currently Being Moderated
    Apr 13, 2010 12:36 PM   in reply to 370H55V

    Mac+Win=Me wrote:

    then go to oldversion.com and download the 8 installer.

    Alternately, you can get it from the Adobe FTP site at ftp://ftp.adobe.com/pub/adobe/reader/win/8.x/8.0/enu/AdbeRdr80_en_US.e xe

     
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  • Currently Being Moderated
    Apr 13, 2010 1:06 PM   in reply to 370H55V

    thanks, will go try that.

     
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  • Currently Being Moderated
    Apr 13, 2010 2:47 PM   in reply to tonymuffin

    Tony, even though my bank told me they did not support the adobe 9.3.1!

    Once I deleted the old version 9.3.1 and reinstalled the new 9.3.1  I was

    able to view my bank statements without any problem.  I had run the

    Windows Installer Cleanup Utility by that time.  SO, whatever it was

    that fixed it I am now singing Halleujah.  But about 6 hours of my time

    went into it before I had success and that was just today lol.  Hope you

    have success soon.

     
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  • Currently Being Moderated
    Apr 13, 2010 6:47 PM   in reply to tonymuffin

    Tony, have you tried going back to Reader 8?

     

    Since this appears to be a problem with the bank site and their PDF generation software, Reader 8 should allow you to still access your statements until they get caught up, and then you can upgrade to 9 again.

     
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  • Currently Being Moderated
    Apr 13, 2010 7:19 PM   in reply to tonymuffin

    tony, when mine finally worked - I had uninstalled thru control panel, then

    went to bank.  I had always been able to get into my bank account just

    couldn't look at the statements.  SO, when I went to the bank I clicked

    on the adobe.com thru the bank and it installed.  It was so frustrating.

    I spent about 6 hours today, and lots of time days before.  Good luck.

     
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  • Currently Being Moderated
    Apr 13, 2010 9:06 PM   in reply to tonymuffin

    Can you actually view any online PDF documents, e.g. http://www.adobe.com/devnet/acrobat/pdfs/deploying_reader9.pdf ?

     
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  • Currently Being Moderated
    Apr 14, 2010 6:39 AM   in reply to tonymuffin

    tonymuffin wrote:

     

    I stated already in this thread that I can view local and other online pdfs...

    Then there most certainly isn't an issue with Adobe Reader or you wouldn't be able to read any at all.

     

    The fact that you can read PDFs from other online sources as well as offline indicates that the problem lies in PDFs from the bank site and Reader 9 opening them properly.

     

    I'll stand by my recommendation of going back to Reader 8 until the Bank gets their stuff together for Reader 9.3.

     

    This will be my final post on this topic, regardless of what you choose to do or if it works or not.

     
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  • Currently Being Moderated
    Apr 14, 2010 7:49 PM   in reply to tonymuffin

    Since you cannot use Reader 9.3 and cannot install Reader 8.2, then I would recommend the first suggestion in this topic: try an alternate PDF reader.

     

    However, if you completely uninstalled all versions of Adobe Reader, then it should be possible to install Reader 8.2; download it from http://ardownload.adobe.com/pub/adobe/reader/win/8.x/8.2/enu/AdbeRdr82 0_en_US.msi; save it to disk, then close all browser windows and run the downloaded installer.

     

    If you still get an error during the install, please give the full error message.

     
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