I am getting Error 1402 attempting to install Reader 9.3. It points to registry problem in Hkey_Local_Machine\Software\Microsoft\Windows\Current version\Run\Optional Components\IMAIL
I have read instructions to correct error 1402 but I am still having problems. Adobe Reader does not appear in the Add/Install section of the Control panel. I have used Regedit to look at the above registry key. I can get all the way to the end where IMAIL appears. But I do not know what to do at that point. I am fearful of damaging the registry file until I know precisely what to do. Can someone please step me through the instructions so that I can correct the problem?
What Windows version are you using?
Are you installing it with Administrator rights?
You may need to change the permissions for the registry key listed in the error message, using regedit or regedt32, depending on your Windows version.
You are right being concerned about editing the registry. You should always take a registry backup before attempting any edits. ERUNT is a proven tool for backup and restore registry files.
You can check in Control Panel | Users if you userid has Administrator rights.
If not, right-click on the downloaded installer and select 'Run as Administrator'. You can download the installer from here http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3/enu/AdbeRdr93 0_en_US.exe
If the above doesn not work, follow this article on how to change registry key permissions (to Full Control): http://support.microsoft.com/kb/310426/. Don' hesitate to ask if you need further clarifications on this.
Steve - I've spent weeks on this and most recently hours tonight. I finally got it through changing the permissions and owners in the registry. I could not find the post of the person who posted instructions for changing the registry. After tweaking it worked. I have Windows 7, 64-bit, Firefox 3.63, Adobe Reader 9.2. For error 1402 - the error says MACHINE32 but it is a misprint - it is actually MACHINE. I think that since I have 64-bit I had to add: "Wow6432Node" between SOFTWARE and Microsoft in the location given in the error message to find the Run\OptionalComponents\MSFS, IMAIL, and MAPI.
Find MSFS, IMAIL, and MAPI
In each change the permissions to full control of CREATOR OWNER, Administrator, Administrators, Users (my name), SYSTEM
Change OWNER in each of those 3 to SYSTEM
Change OWNER in OptionalComponents to SYSTEM
I was sure to click "APPLY" any time I made a change. When done, I successfully updated to Reader 9.3.
Some of these changes may be unnecessary - but I didn't know which ones - so I changed them all.
I am the only one using my computer and I don't know if these settings should not be used if the computer is shared.
Good luck to all who are having this problem. I hope this works for you. Over the past few weeks I've had to shut down the computer & when turning it on, press F8 to USE THE LAST GOOD CONFIGURATION since I thought I might have screwed up the registry - and then I'd try again. Don't give up!
Following your instructions, I can get as far as "Run" then when I click on "OptionalComponents" I get the following message:
Error Opening Key
OptionalComponents cannot be opened.
An error is preventing this key from being opened.
Details: Access is denied.
Did you run across this error when you performed this regedit?
I presently have Adobe Reader 9.1.2 and can't update to 9.3. Even tried to uninstall and was denied.
Any help will be appreciated.
Thanks for your reply. I did the search for "MSFS" and was directed to "LEGACY MSFS", is this correct location? If yes, how do I change the IMAIL and MAPI? I did a search for both IMAIL and MAPI but no results.
I have Windows 7 so this may be a bit different. I did not have "LEGACY". I'd try it - though I'd check to see if there are any other MSFS's. I counted on being able to restore my registry from the last good one by pressing F8 when booting up - just in case I screwed something up. Maybe the IMAIL & MAPI will appear after you get permissions to MSFS.
I have Windows 7 Home Premium 64 Bit and this "LEGACY" thing I get concerns me as it's different from what you got and it apprears we both have the same Windows 7 system. It would be so much easier if Adobe would just release a fix for this mess. What is scarey is the fact I can't delete Adobe Reader and remain a security risk with the older version 9.1.2.
I'm not sure what I will do now. Thanks again for your input.
I did the registry search for "wow" and no results were found.
I did a "Bing" search on the internet for "Error 1402 HKEY_LOCAL_MACHINE32/..." and found out Adobe Reader isn't the only program assosiated with this. I found that some people with Kaspersky products also have gotten this type of Error when they try to uninstall or install.
Put this in the FWIW category - but I was having the same 1402 error involving msfs registry key (XP) when trying to update Acrobat Pro 9.
Downloading and running Dial-a-fix allowed the update to finish. http://wiki.lunarsoft.net/wiki/Dial-a-fix Download link is 3/4 of the way down the page. Use the 2nd download location - the first returned a corrupt file.
Run the software and use the hammer icon. This will open advanced tools and you need to choose the "repair permissions" option. Runs in two parts.
Afterwards I was able to do the update w/o even a reboot. Then did a reboot w/o issue and Adobe updater was able to complete a follow-up update with no problems.
Ok people, I am really green when it comes to computers. What the heck is the key and how do I find it? I cannot get this darn reader to work and I need it badly. Someone help or else this computer is going out the window. lol
The key is located in your registry. You can do a search of your C drive to find the registry. It might be best if you had a friend with you before attempting to change your registry. This friend should have some familiarity with the registry.
I used the Windows Installer Cleanup Utility to remove Adobe Reader which worked then tried to install Adobe Reader 9.3 which once again produced the Error 1402. I have given up and excepted that I can't use Adobe Reader with my Windows 7 64 Bit, no great loss. I have installed the Foxit PDF Reader which has a free version. It comes with a Foxit Toolbar which I don't like to use toolbars but can easily be removed through your "Programs and Features".
I do appreciate you trying to help. I don't know have much you use Adobe Reader but you may have the same problem everytime Adobe Reader has a new update. If you do have problems in the future, give "Foxit PDF Reader" a try. It's a smaller program only 10.6 MB and works the same way Adobe Reader does for reading PDF files. CNET gives it 5 Stars.
Thanks for the recommendation of Foxit Pdf reader. Cnet gives it a high
rating. I have been using a pdf reader called Pokat. Works satisfactorily
for on screen reading. Given the widespread error 1402 problem, Adobe ought
to expend some effort to come up with an easy fix.
You're welcome. I think you will enjoy using it, low resources and does a great job reading PDF files. I wasn't having the Erorr 1402 on my Windows XP but I removed Adobe Reader and installed Foxit PDF Reader because I was so impressed with the way the program performed on my Windows 7 64 Bit.
I worked all day on
the problem and tried all suggested solution but no help. Finally, I tried to run the Norton Antivirus that found 23 threats. The problem was solved immediately and the system is back to normal. I think the company offering and selling their products put the virus. Good Luck, kakabator