My Windows XP system was recently reinstalled. Now I have to go back and install all my programs.(Sound familiar?!)
I have tried several times to download CS3 from my original disks, but have been unsuccessful.
I have restarted my machine. I have closed all other programs. I have done everything I can think of to anticipate any issues, but I still get the same results.
I have looked through the Adobe.com knowledgebase. I attempted to start a case on the website support portal (which also did not work... the drop down menus did not drop down and there were no other avenues to try). I called 800-642-3623 for information. After a long and frustrating conversation (language difficulties), she said my issue was beyond her range of expertise and that I should try to contact technical support tomorrow at 572-5061. I asked if that was an 800-number and she said no. I asked for an area code and she said I didn't need one. I tried calling the number and got a fast busy.
I feel helpless and frustrated and am becoming increasingly annoyed. I produce a monthly newspaper and this is the software I use.
I have been considering upgrading to a newer CS version, but am appalled at the lack of support for previous versions.
I suspect many of you have felt this same sort of panic ... a deadline looming,... computer and/or software problems... and I don't know how to resolve the issue. I am already at wit's end with the system breakdown... I thought I was over THAT crisis, only to have this one looming.
Purchasing this CS product was a significant investment for me... now I am dependent on it, having created my newspaper with CS format.... does ANYONE out there have any suggestions for me? Please? I feel like I've hit a brick wall. I've tried everything I can think of... so far spending hours looking for solutions....
I appreciate any assistance ....
Europe, Middle East and Africa