Skip navigation
Currently Being Moderated

Flash Player doesn't work on NHL.com and won't uninstall either

Apr 23, 2010 7:08 PM

Hello, recently I've had a problem with flash player displaying videos on NHL.com and partner sites.

It may have to do with an update to the most recent flash, since I've not had a problem until a few weeks back.

 

I've contacted the site a few times and they've told me to uninstall Flash Player completely and reinstall it.

 

The problem is that "uninstall_flash_player.exe  (205 KB) (updated 02/11/2010)" which I am always redirected to on the Adobe site doesn't work for me.  When clicking the link, nothing happens.  When saving the link to my desktop or anywhere else on my computer, it downloads in a second with 0 bytes even though it says it should be 205 KB, so nothing runs when I try to run it.

 

Every other site that uses flash works.

 

From some reading, I think that I may have an older version of Flash or the updater is malfuntioning.  Even after I tried to uninstall through the controll panel, and manually by deleting every flash player file I could find (which may not have been the best idea), and reinstalling the latest version 4.0.45.2, NHL.com videos do not work... yet it's not the site that doesn't because it works for others.

 

I have a:

Dell Inspiron 1440

x64 based PC

Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz Mhz, 2 Core(s), 2 Logical Processor(s)

Microsoft Windows Vista Home Premium Service Pack 2 Build 6002

 

And even though it doesn't work on IE or Chrome, my default browser is Firefox 3.6.3

 

Any solutions please?

 

Thank you!

 
Replies
  • Currently Being Moderated
    Jul 7, 2010 1:05 AM   in reply to BumpeeWorld

    Did you uninstall the old Flash Player before installing the new one?

     

    Can you still not download the latest uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 7, 2010 7:34 PM   in reply to BumpeeWorld

    Is there any antivirus software or firewall that prevents you from downloading the uninstaller?

     

    If you continue to have this problem, can you download the uninstaller on another computer, then transfer the file on a memory stick, floppy disk, or other media?

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 21, 2010 8:30 AM   in reply to BumpeeWorld

    I got the exact same problem ...brutal just

    in time for the season eh!! would reaally like to know 'supi allowed nhl.com as an exceeption to my firewall still nothing!! running ad-aware!!  GO OILERS!!

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 21, 2010 12:25 PM   in reply to lizzle_84

    Hi, your chances of receiving help will be much better if you start your own thread. Also when you do that, please read this.

     

    http://forums.adobe.com/thread/657743

     

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 22, 2010 4:48 PM   in reply to BumpeeWorld

    Hi, I just replied to a thread a few minutes ago with the same problem. Take a look.

     

    http://forums.adobe.com/thread/726606?tstart=0

     

     

    Hope it gives you something to check into.

     

     

     

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 23, 2010 8:43 PM   in reply to BumpeeWorld

    Have you tried to disable hardware acceleration?


     
    |
    Mark as:
  • Currently Being Moderated
    Sep 24, 2010 3:56 AM   in reply to BumpeeWorld

    mmm, I still haven't fixed my problem but I make another try

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 24, 2010 4:36 PM   in reply to BumpeeWorld

    Hi, I checked that link you said didn't work. Was that live when you were trying to view it? I just watched it and it is a "quick pick"  I'm not familiar with the site, so is there one this evening that I could check?

     

     

    Let me know and maybe I'll check in between posting.

     

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 27, 2010 10:34 AM   in reply to BumpeeWorld

    I'm having the exact problem with my flash player. Both Firefox and Internet Explorer are not working.  The videos on the front of the page works for me but when i click on http:// video.nhl.com/ or http://video.mapleleafs.nhl.com/videocenter/console it will load and then a black screen appears. I've try almost all the NHL teams sites and the only one i'm not having problems with is the Washington Capitals site. All the other NHL web sites load but then the black screen appears including the NHL.com

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 27, 2010 11:01 AM   in reply to BumpeeWorld

    Hi, Take a look at this thread. Not the NHL, but it may apply.

     

    http://forums.adobe.com/thread/728091?tstart=0

     

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 4, 2010 4:55 PM   in reply to BumpeeWorld

    where can I find the host file? I'm still having problems NHL.com

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 5, 2010 6:40 AM   in reply to BumpeeWorld

         Try downloading the uninstall_flash_installer.exe from http://kb2.adobe.com/cps/141/tn_14157.html. Make sure that you download it properly and run it. Try to close all the applications when you are running the uninstaller. Hope it should work for you.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 28, 2010 10:17 AM   in reply to BumpeeWorld

    Fix NFL.com and NHL.com video issues at

    http://www.joelthibeault.com/Blog/page1/2010/10/26/b46ffdbe-e352-46c0- 943a-13b34b0d05b5.aspx

     

    If you believe issue really is Flash click on link for additional Flash install Options.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points