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Premiere CS5 takes 5 minutes to start up

May 2, 2010 7:18 AM

When loading PPro CS5 - my splash screen gets stuck on "Loading ExporterQuickTimeHost" -- for, really, about five minutes.  This is not an exaggeration.  I've timed it multiple times.  The shortest was four and a half minutes, the worst about seven minutes.

 

After Effects does the same thing -- stuck on "Loading MediaCore."  About the same time delays.

 

Photoshop and InDesign load without issue.

 

My system is a three month old Intel i7 with 8 gigs of DDR3 ram along wth an unsupported NVIDIA graphics card with more CUDA cores than the lowest supported card.  Meaning, this isn't some ancient awful system.

 

Any thoughts or ideas?

 

Thanks.

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  • Currently Being Moderated
    May 2, 2010 10:39 AM   in reply to aw59101

    Something is wrong here. On my system, the time between pressing the PR icon on the desktop or quick launch bar and the open project window is around 6 - 7 seconds. using a Velociraptor.

     
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  • Currently Being Moderated
    May 2, 2010 11:25 AM   in reply to aw59101

    Please run my Premiere Pro Benchmark PPBM4 (yes I know it was designred for CS4) but since Harm has run it sucessfully on CS5 it will tell us how well you machine/OS is tuned and/or configured.

     
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  • Currently Being Moderated
    May 2, 2010 11:42 AM   in reply to aw59101

    It's your firewall blocking connexions for the file named dynamiclinkmanager.exe who is located on C:\Program Files\Adobe\Adobe Premiere Pro CS5\32.

    Add a rule to allow dynamiclinkmanager.exe at least on your local system.

     

    Ooops I forgot the other file named Adobe QT32 Server.exe on the same folder

     

    Phil

     
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  • Currently Being Moderated
    May 3, 2010 12:14 AM   in reply to aw59101

    If you follow this link and then continue to the second included link, there are a number of data requested, like Process Explorer and DXDIAG: Some suggestions...

     

    If you post those as screenshots and attachment, we can have a look at what may be wrong.

     
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  • Admiral Cook
    169 posts
    Jul 3, 2009
    Currently Being Moderated
    May 3, 2010 3:27 PM   in reply to aw59101

    Same problem here.

     

    AfterEffects pops up message "No QuickTime installed" after mentioned delay.

     

    And I have QT 7.6.6 Pro installed and fully working.

     

    Premiere stops loading at ExporterQuickTimeHost.prm, or something like that. Then continues after several minutes... Then stops at QuickTime importer. Then continues after several minutes. Then when you are in Premiere you can not import or export MOV.

     

    I'm using Windows7 Ultimate.

     

    Any ideas?

     
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  • Currently Being Moderated
    May 3, 2010 3:35 PM   in reply to Admiral Cook

    QT 7.6.3 & 7.6.4 had issues with Adobe programs, just as 7.5.3 & 7.5.4 did. I had heard that 7.6.6 was a good version, but have to admit that for me, 7.5.5 was the "last known good." Wonder if 7.6.6 is following in the footsteps of its recent predecessors? Maybe try with a copy of 7.5.5.

     

    Good luck,

     

    Hunt

     
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  • Admiral Cook
    169 posts
    Jul 3, 2009
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    May 3, 2010 4:00 PM   in reply to Bill Hunt

    In requirements for CS5 they said QT 7.6.2, so I uninstalled 7.6.6 and tried with 7.6.2, but no luck.

     
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  • Currently Being Moderated
    May 3, 2010 4:05 PM   in reply to Admiral Cook

    Thanks for reporting on the QT version requirement. Did not know that.

     

    Sorry that it did not work either.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    May 3, 2010 4:12 PM   in reply to aw59101

    A couple questions - do you have any 3rd party (non-Apple) codecs installed? If so, what are they?

     

    If not, do you have a firewall or antivirus app installed and if so, which one(s) do you have?

     

    Any other pre-CS5 apps running at the time? (say, previous version of Premiere or AE).


    There is interprocess communication that occurs between the applications (AE, PPro, AME) with dynamiclinkmanager.exe, as well as between the quicktime application itself (Adobe QT32 Server.exe), which needs to interact via tcpip. It's also possible that there is a quicktime codec installed which is getting invovled, knowing which part is being grumpy would be really great.

     

    Thanks,

    -EricS

     
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  • Admiral Cook
    169 posts
    Jul 3, 2009
    Currently Being Moderated
    May 3, 2010 4:31 PM   in reply to EricS_Adbe

    Clean installation of Win7 x64.

    Using NOD32.

    Using Comodo firewall.

    No other Apple apps.

    No 3rd party codecs.

    No other Adobe apps running.

     

    BUT when I diable Firewall it works with no problem.

    BUT I need Firewall.

     

    What App or IP address I need to unblock in firewall to get CS5 and firewall running together?

     

    Thanks!

     

    EDIT: It seems I need to unblock Premiere and QT server.

     
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  • Currently Being Moderated
    May 3, 2010 4:36 PM   in reply to aw59101

    You may experience something similar when launching Adobe Media Encoder as well. Another application which will use a similar mechanism for communicating is PProHeadless.exe (also found in the Premiere application folder). It sounds like you're up and running now without the slowdowns though, glad to hear it!

     

    -EricS

     
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  • Admiral Cook
    169 posts
    Jul 3, 2009
    Currently Being Moderated
    May 3, 2010 4:43 PM   in reply to EricS_Adbe

    But I'm little paranoid regarding internet attacks.

     

    I would like to keep programs blocked in firewall while CS5 is working... but how?

     

    Thanks again.

     
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  • Currently Being Moderated
    May 3, 2010 5:33 PM   in reply to Admiral Cook

    Just put a switch on your internet cable and disconnect from the web.while editing>

     
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  • Currently Being Moderated
    May 3, 2010 6:16 PM   in reply to Bill Gehrke

    Along those lines, I am on a DSL connection, though behind a hardware firewall, between the connection and the workstation, and NOT within the workstation. In 15 years, I have never had one breech. Maybe I have just been fortunate, but also have zero Internet presence, while editing, and my guard (software) is down.

     

    Just an observation,

     

    Hunt

     
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  • Currently Being Moderated
    May 7, 2010 3:49 PM   in reply to jphilip75

    yeah it's these: Adobe QT32 Server.exe thing.

    for hours and hours i installed/uninstalled CS5 suite on a computer without internet connexion. then i installed it on a laptop with connexion and watched my firewall. premiere.exe, Adobe QT32 Server.exe and dynamiclinkmanager wanted network-access. i allowed it Adobe QT32 Server.exe and premiere started without any delay!!!

    adobe what's this? i always need internet to use premiere, after FX, encore because of quicktime?! where can i fix this?!

     
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  • Currently Being Moderated
    May 7, 2010 4:22 PM   in reply to Monsieur_Hulot

    Those components are separate (necessary) processes that are part of the Adobe suite.  Adobe QT32 Server, in particular, is required for anything Quicktime related - since Apple hasn't upgraded Quicktime to 64 bit, we were forced to put Quicktime support routines in a 32 bit process.  Meanwhile, Premiere runs in a 64 bit native process.

     

    In order for these processes to communicate with each other, they rely on TCP IP internally, communicating through 'localhost', which is your local machine.  I don't know why your firewall insists on blocking that port - as far as I'm concerned, it shouldn't.  Your firewall should be concerned about blocking incoming connections from outside ports, not what's going on locally in your machine.

     
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  • Currently Being Moderated
    May 7, 2010 4:25 PM   in reply to Wil Renczes

    Wil,

     

    since Apple hasn't upgraded Quicktime to 64 bit, we were forced to put Quicktime support routines in a 32 bit process.

     

    Interesting tid-bit, and one that I had not thought of.

     

    Thanks,

     

    Hunt

     
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    May 8, 2010 5:57 AM   in reply to Wil Renczes

    Wil Renczes wrote:

     

    ...I don't know why your firewall insists on blocking that port - as far as I'm concerned, it shouldn't.  Your firewall should be concerned about blocking incoming connections from outside ports, not what's going on locally in your machine.

    hey wil,
    no, on the computer without internet connexion there is no firewall. so nothing is blocked. i noticed it on the "internet-computer" that comments any network activity over tcp/ip.
    in the meantime i activated tcp/ip on the other computer, connected a lan-cable but nothing changed. it took about 5 minutes to start up premiere (encore, afterFX).
    my question: what more windows services are needed? could there be any conflict, when cs5 is not installed at the windows system partition, but on my program partition? is there any .log written when i start premiere?
    definitive there is problem with loading "C:\Program Files\Adobe\Adobe Premiere Pro CS5\Plug-ins\Common\ImporterQuickTime.prm". i watched the Plugin Loading.log of premiere, encore, afterFX. what's up there?

     
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  • Currently Being Moderated
    May 8, 2010 7:26 AM   in reply to aw59101

    Over six minutes for Premiere and After Effects to load this morning.

    Did you obtain the information that Harm asked for in post #6?  If not, please do so.  If so, please post it to help us help you.

     

    Until you accomplish all of that, I have one thing for you to check.  I'm guessing blind here, but it's a reasonable guess: Do you have any real-time or full-time anitvirus scanners running?  If so, disable any scan-on-access type of setting and try launching again.

     

    If that fails, then Harm's link is the way to proceed from here.

     

    -Jeff

     
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  • Currently Being Moderated
    May 11, 2010 2:45 PM   in reply to aw59101

    All:

     

    I just installed the trial version of CS5 Production Premium.

     

    When I try to start PProCS5, the splash screen appears; then nothing.  No indicator that anything is loading.

    After reading the post I opened the firewall for Quicktime and Dynamic Link; still nothing.

    I am in locked down environment as far as antivirus is concerned (on-access scanning is enabled by sysadmin, unable to change setting)

     

    Running Windows 7 Enterprise

    Dell XPS

    i7 965 3.20 Ghz

    6 GB RAM

    Dual GTX 285 cards

     

    Any clues other than those already in the post.

     

    We have a number of machines in this configuration running in a University graphics lab and were going to install CS5 this summer; but if I can't get Premiere to run; we'll stick with CS4

     

    Thanks,

    Norm

     
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  • Currently Being Moderated
    May 11, 2010 2:51 PM   in reply to nschaef

    By any chance are your dual GTX 285 cards configured in SLI mode?

     
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  • Currently Being Moderated
    May 11, 2010 5:55 PM   in reply to nschaef

    Norm,

     

    You say that the Splash Screen appears, but there is no indication that anything is loading. Are you looking at the little line of text that indicates each library and module? It is tiny, and can go by quickly, so that most people miss it.

     

    OTOH, if there is not such, then it would seem that the hang is initial, and not along the loading path of the elements in the program.

     

    Is the video and audio driver updated?

     

    Is QuickTime Player updated?

     

    Just thinking there, but good luck,

     

    Hunt

     
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  • Currently Being Moderated
    May 12, 2010 1:34 AM   in reply to Bill Hunt

    I'm getting a slow start-up too.. I uninstalled Production Premium CS4, installed CS5, and Premiere Pro takes a lot longer to open a Project - maybe a few seconds more to prompt for a Project, but 4 or 5 times longer to open a selected Project. Most of the time after selecting Project is a blank screen. I'm not technical but am interested if someone finds a reason thanks.

     
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  • Currently Being Moderated
    May 12, 2010 1:34 AM   in reply to SteveA1

    sja111 wrote:

     

    I've just uninstalled Production Premium CS4 and installed CS5 (same PC). CS4 Premiere Pro took about 8 seconds to prompt for a Project and about 6 seconds to open it.  CS5 iks taking

     

    less than 10 more seconds another 5 or 6 seconds to open  5 seconds to load Premiere Pro have aon a Wind7 x64

    PC

    GRATULATIONS!
    got the same (or likely the same) results an my laptop - but not on my PC (win7, 64-bit).

     
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  • Currently Being Moderated
    May 12, 2010 4:24 AM   in reply to Monsieur_Hulot

    Monsieur_Hulot wrote:

     

    GRATULATIONS!
    got the same (or likely the same) results an my laptop - but not on my PC (win7, 64-bit).

    Please follow Harm's suggestion in post number 6 and show us what you have running before you try starting to run Premiere.

     
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  • Currently Being Moderated
    May 12, 2010 4:37 AM   in reply to Bill Gehrke

    Bill Gehrke wrote:

     

    Please follow Harm's suggestion in post number 6 and show us what you have running before you try starting to run Premiere.

    in fact: I really don't know what kind of informations you mean. in post 6 there's nothin' to find...
    important for me is: i had a running CS4 and now a hanging CS5. that's it.

     
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  • Currently Being Moderated
    May 12, 2010 6:58 AM   in reply to Bill Gehrke

    @Bill Gehrke : I've tried starting with SLI enabled and disabled; no difference.

     

    @Bill Hunt:  You're correct that the hang is on initialization....there is no tiny text showing modules loading.  All other Production Premium components I've tried start fine (AE, PS, AI ... Encore is disabled in the trial version).  All QT, video, audio drivers are up-to-date. Win7 has all patches installed.

     

    I have CS4 Master Collection. Could that cause a problem?  The only case in which I thought CS4 might be in conflict is with Photoshop 64-bit. CS4 Premiere seems to be working fine.

     

    As I mentioned my machine, with the exception of Visio, Lotus Notes, and AutoCad, is configured identically to 8 machines in a graphics lab.  I'm the fortunate tester for CS5.

     

    Also...task manager shows dynamiclinkmanager.exe loaded using approximately 5500K memory; CS5 showing about 43,000K; CPU usage is 13 (which I'm sure must mean something is wrong

     

     

    TIA for your help so far.

    Norm

     
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  • Currently Being Moderated
    May 12, 2010 7:19 AM   in reply to Monsieur_Hulot

    OK here is a simpler way to find out what you have running.  Do a CTRL-ALT-DEL and select your Task Manger and select the Processes Tab.  Here is what you will see, except you probably will have more than twice as many processes running.  An untuned Win 7 installation can easily have 70 processes or more..  Be sure to have show all processes checked and stretch the window so we can see all of them.  Do this after booting up and without running any other software or Adobe software.

    Win7-29-Processes.jpg

     
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  • Currently Being Moderated
    May 12, 2010 7:34 AM   in reply to Bill Gehrke

    dear bill, i thank you very much for your help. but i can't see, how it helps me, when i find out my runnin' processes. i think it's a problem of permissions on folders or in the registry or something like that. for example:
    in one of these endless installing/uninstalling procedures i decided to delete every adobe folder on my disks. although i used the flashplayerplugin_uninstall  utility (with admin rights) i still found the folder "macromed" in the "sysWOW64" folder. it was undeleted and i first had to take ownership before i was able to delete.
    my solution: i will install a "fresh" windows and pray...

     
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    May 12, 2010 8:11 AM   in reply to Monsieur_Hulot

    Do not forget when you finish installing Windows to look at your processes and when you find out how many there are you should consider tuning your OS to get real performance from your system with CS5.  CS4 and CS5 are both resource hogs.

     
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  • Currently Being Moderated
    May 15, 2010 1:38 AM   in reply to Bill Hunt

    the_wine_snob wrote:

     

    QT 7.6.3 & 7.6.4 had issues with Adobe programs, just as 7.5.3 & 7.5.4 did. I had heard that 7.6.6 was a good version, but have to admit that for me, 7.5.5 was the "last known good." Wonder if 7.6.6 is following in the footsteps of its recent predecessors? Maybe try with a copy of 7.5.5.

     

    Good luck,

     

    Hunt

    FINALLY IT RUNS!
    my solution was to install quicktime 7.6.6. thx to all the guys here!

     
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  • Currently Being Moderated
    May 18, 2010 3:05 AM   in reply to aw59101

    I have a similar start up problem with Adobe Premier CS5 - which freezes on startup at the point of trying to load Exporterquicktimehost.prm

     

    I am using Windows 7 Ultimate (x64) on a Toshiba X506 laptop. I do not have Quicktime installed (although it has been in the past)

     

    My firewall is Agnitus Outpost Pro. When I suspend the Firewall, Adobe Premiere loads with absolutely no problems.

     

    I have specifically "allowed" full access to files dynamiclinkmanager.exe and Adobe QT32 Server.exe. This did not solve the problem.

     

    Obviously some other Adobe Premiere-related application is being blocked by my firewall, but after some experimenting, I have not been able to discover which aplication it might be. I am a bit of a novice, so any suggestions/assistance would be very much appreciated.

    Regards

    geoffwm

     
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  • Currently Being Moderated
    May 29, 2010 10:48 PM   in reply to geoffwm

    Hey geoffwm, have you found the solution for your problem yet? if not here is my solution.

     

    After i've been reading the event viewer on outpost pro and i've found out that you need to Allow All Activity for

     

    premiere.exe and after effect.exe

    dynamiclinkmanager.exe ===> 1 for premiere and 1 for after effect

    Adobe QT32 Server.exe ====> 1 for premiere and 1 for after effect

     

    for premiere and after effect to work. It worked for me and i hope it will solve your problem as well.

     
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  • Currently Being Moderated
    May 30, 2010 9:05 AM   in reply to Anthony04

    What worked for me was to turn off UAC completely and then reboot. If this works, contact me for more info.

     

    Steve

     
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    May 30, 2010 9:48 AM   in reply to Steve Cohen

    I hope that works for you, but if it does, that's a bug...

    You should be able to run with UAC on -- i bet most users here do.

     
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  • Currently Being Moderated
    May 30, 2010 9:58 AM   in reply to jeremy d.

    I have set UAC back on, but then had to change the shortcut that runs some of the programs to "run as administrator". The programs that were affected were Premiere, Encore, After Effects, and one or two others. The account that I use has full administrator privileges.

     

    I am running Windows 7 Professional 64 bit.

     

    I would agree that it is a bug, but I don't know what it is about my installation that caused this to happen. I spent 3 hours with Adobe Tech Support and as usual they had no clue.

     

    I finally figured out the answer myself.

     
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