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Photoshop CS5 - Aplication error - (0xc000001d)

May 3, 2010 4:31 PM

I installed Master Collection CS5 and all aplications starts but Photoshop CS5 got start error:

 

PSCS5 error.png

 

Got Windows 7 and CS4 was running fine. I uninstalled CS4 but nothing changed for better.

 

Help please!

 

All my Admin permissions are full! I'm only user of my PC and set my PC to Admin=User.

173488 Views   259 Replies   Latest reply: yunie_, Apr 12, 2011 11:51 AM
 
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  • dec9
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    1. dec9,
    May 3, 2010 4:36 PM   in reply to Gorgoyle9
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    Yes, but did you run the software installer as Admin? For some reason PS CS5 has to be installed that way. I don't have the master collection but I assume you can right click on the installer .exe file. This will give the software all the permissions. 0xc are security permission level type hits.

     

    Also turn off any anti-virus software and windows defender if on before install. Keep UAC running.

     
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  • Caroline G
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    2. Caroline G,
    May 3, 2010 4:53 PM   in reply to Gorgoyle9
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    they have been so manycomplaints about cs5...

    i hope they're fixed!!!

    look at all the problems with it..

    theyre all over the forum!!!

     
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  • Chris Cox
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    3. Chris Cox,
    May 3, 2010 7:50 PM   in reply to Gorgoyle9
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    What kind of processer are you running on?

    We've seen this error on older Athlon XP processors (and are trying to track one down to debug it).

     
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  • nycDGT
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    4. nycDGT,
    May 3, 2010 10:26 PM   in reply to Chris Cox
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    i'm having the same error with PS cs5 on windows 7..uninstalling reinstalling and running it as admin didn't help..install it on a diff pc and it worked...i have amd athlon xp processor..so maybe thats the problem...if so would it be a fix for this?

     
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  • gmega123@hotmail.com
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    5. gmega123@hotmail.com,
    May 3, 2010 11:28 PM   in reply to nycDGT
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    I have the same problem 0xc000001d

    and i have AMD Athlon xp i'm using Windows 7

    have install master and all the apps works exept Photoshop

     
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  • Mylenium
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    6. Mylenium,
    May 3, 2010 11:33 PM   in reply to nycDGT
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    i have amd athlon xp processor..so maybe thats the problem...if so would it be a fix for this?

     

    If you haven't already, run a Windows Update and do a search for additional software. There may be one or two AMD-specific patches you need to install. Shouldn't be as critical as in the past, but may still be a good place to start. also consider installing additional stuff as .NET runtimes. Since this replaces certain DLLs on a system level, it often may fix conflicts you are not aware of. Of course also check your hardware via device manager and your BIOS. Random crashes can sometimes be attributed to misconfigured SATA setups or some USB device being wrongly initialized...

     

    Mylenium

     
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  • Gorgoyle9
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    7. Gorgoyle9,
    May 4, 2010 12:13 AM   in reply to Mylenium
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    Well yeah... I got AMD Athlon 2000+ procesor and Windows 7 on that PC. OK .. I'll check AMD patches and let you now is that of help or not...

     
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  • nycDGT
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    9. nycDGT,
    May 4, 2010 2:29 AM   in reply to Mylenium
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    i made a mistake..my processor is a amd sempron 3000+....i did windows update..install .NET Framework 3.5 and .NET Framework 4..i check my hardware via device managerput didn't see anything....but in the BIOS what would i be looking for??..i'm still getting the error tho and i also got this

     

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Photoshop.exe
    Application Version: 12.0.0.0
    Application Timestamp: 4bbc56b6
    Fault Module Name: image_runtime.dll
    Fault Module Version: 2.0.0.1
    Fault Module Timestamp: 4bbc5259
    Exception Code: c000001d
    Exception Offset: 00012bf6
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 4c0d
    Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
    Additional Information 3: 4c0d
    Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

     

    kinda weird how all the other cs5 install and run just fine but PS isn't

     
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  • dec9
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    10. dec9,
    May 4, 2010 5:16 AM   in reply to nycDGT
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    Try downloading and installing C++ 2008 (if not already installed). Your showing a runtime error and this might fix that.

     
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  • verte9
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    11. verte9,
    May 4, 2010 5:21 AM   in reply to Gorgoyle9
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    Similar problem here - I cannot even start Photoshop CS5 because of "application failed to initialize properly xc000001d" error. I had no problems with CS4. My processor is Athlon XP 2400+. I was waiting all the time for this version and it is broken

     
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  • Gorgoyle9
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    12. Gorgoyle9,
    May 4, 2010 11:30 AM   in reply to dec9
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    I did that, download C++ 2008 but nothing changed. Problem stays still.

     
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  • ProkusOFF
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    13. ProkusOFF,
    May 4, 2010 2:07 PM   in reply to Gorgoyle9
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    I have similar problem..

     

    help us to solve it!

     
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  • storm181
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    14. storm181,
    May 4, 2010 3:59 PM   in reply to Gorgoyle9
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    One of my older machines a Athlon Xp 3000+ has the same issue.  No splash screen just error reported here.  I have found no work around very weird.

     
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  • MARIOMAST3R
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    15. MARIOMAST3R,
    May 4, 2010 7:16 PM   in reply to Gorgoyle9
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    I have an AMD sempron 2600+ and the same issue... installed web collection and all the programs work except Photoshop

     
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  • Chris Cox
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    16. Chris Cox,
    May 4, 2010 9:12 PM   in reply to MARIOMAST3R
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    Yeah, we're still searching for a processor that old to test it here.  (even AMD is having trouble finding one :-)

     
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  • nycDGT
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    17. nycDGT,
    May 4, 2010 9:30 PM   in reply to Chris Cox
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    hopfully find one soon :)....why does PS work on some AMD sempron but not all??

     
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  • Chris Cox
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    18. Chris Cox,
    May 4, 2010 9:58 PM   in reply to nycDGT
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    I don't know.

     

    There was a software/firmware patch that would make the older AMD systems respond that they did have SSE.  If that has been installed, that might make a difference.

     

    Or changes in chip steppings, or....

     

    I really won't know until we get such a system and reproduce the problem here.

    (anyone in the SF Bay area want to volunteer a machine?)

     
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  • storm181
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    19. storm181,
    May 5, 2010 9:45 AM   in reply to Chris Cox
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    My athlon XP 3000+ says it supports SSE and it seems to be turned on when I used wcpuid.  The chip does not support SSE2 or SSE3.  So what does CS5 look for when booting up? 

     
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  • Chris Cox
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    20. Chris Cox,
    May 5, 2010 4:46 PM   in reply to storm181
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    CS5 is not *SUPPOSED* to require any of the SSE instruction sets.

    That's why we're looking for an Athlon XP to test, so we can find out which component is causing this.  It could even be code designed to test for the presence of the instructions going bad -- we won't know until we can test it.

    Sadly, I can't just call Dell/HP/Sony or run to Fry's to pick up one of these processors.

     
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  • ColdDasani-EVXJOm
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    21. ColdDasani-EVXJOm,
    May 5, 2010 9:25 PM   in reply to Gorgoyle9
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    Glad I went with my gut and download the trial before buying.

     

    First I uninstalled all things adobe including acrobat (needed a new version anyways) and rebooted.

     

    System

    XP Pro 32bit

    2 x AMD MP 2000+, 3GB ram

     

    CS3 (retail) and CS4 (trial) work just fine on that system.

     

     

    My laptop running PS 64bit works just fine.

    WIndows 7 64bit

    AMD 64 3200 2GB ram

     

     

    The 2xMP is all up-to-date and latest video, bios, mobo, and cpu drivers. I did download the Dreamweaver trial and had no issues running that on this machine.

     

     

    Hope that helps some.

     
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  • Edekkun
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    22. Edekkun,
    May 6, 2010 12:36 PM   in reply to Gorgoyle9
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    i have amd 2400+ and crashes (0xc000001d) error. T_T

    i running windows xp

    1gb ram

    geforce 6200 agp

     

    Only photoshop has been failed here

     
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  • Chris Cox
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    23. Chris Cox,
    May 6, 2010 2:10 PM   in reply to Edekkun
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    Ok, we found one Athlon XP machine, and have reproduced the problem.

    Now we're trying to narrow down the cause.

     
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  • SG...
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    24. SG...,
    May 6, 2010 3:11 PM   in reply to Chris Cox
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    Hi,

     

    Has anyone hitting this problem tried to launch After Effects CS5 or Premiere Pro CS5?

     

    thx,

    steve

     
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  • Chris Cox
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    25. Chris Cox,
    May 6, 2010 3:31 PM   in reply to Chris Cox
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    OK, we've narrowed it down to one DLL and are documenting it for that team to investigate.

     
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  • ColdDasani-EVXJOm
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    26. ColdDasani-EVXJOm,
    May 6, 2010 8:22 PM   in reply to Chris Cox
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    Chris Cox, Thankyou for getting this nailed down so quickly. Its rare to see a company as large as adobe actually careing.

     
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  • nycDGT
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    27. nycDGT,
    May 7, 2010 2:18 AM   in reply to Chris Cox
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    thanks for staying on this error and trying to get it work'd out for us

     
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  • Chris Cox
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    28. Chris Cox,
    May 7, 2010 11:40 AM   in reply to Chris Cox
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    Please answer Steve's question if you can.

    The more information we have about this, the faster we can solve the problem.

     
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  • Zeno Bokor
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    29. Zeno Bokor,
    May 7, 2010 11:55 AM   in reply to Chris Cox
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    Chris Cox wrote:

     

    Please answer Steve's question if you can.

    The more information we have about this, the faster we can solve the problem.

    I thought that this is only happening with Athlon XP. If so then that question is pointless as Athlon XP doesn't do 64bit

     
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  • Chris Cox
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    30. Chris Cox,
    May 7, 2010 11:58 AM   in reply to Zeno Bokor
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    Um, yeah, that might explain why we're not seeing the same crashes in those apps.

    Dur, I've been too focussed on Photoshop and haven't even had time to look at AE or PR CS5.

     

    Thanks Zeno.

     
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  • SG...
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    31. SG...,
    May 7, 2010 12:01 PM   in reply to Zeno Bokor
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    Thx Zeno,

     

    My bad. :-P

     
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  • Alfieri_BR
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    32. Alfieri_BR,
    May 7, 2010 2:23 PM   in reply to Gorgoyle9
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    I have the same error 0xc000001d, only with Photoshop CS5.

    Dreamweaver CS5 and Flash CS5 runs perfectly.

    My system:

    Athlon XP 2400+

    1GB ram

    Windows XP SP3

    I´ll be happy with a solution.

     
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  • Photoshop CS5 Trial error
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    33. Photoshop CS5 Trial error,
    May 7, 2010 2:58 PM   in reply to Gorgoyle9
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    My PC use Athlon XP 2.4GHz and I had the same error.

    Are there any solution for that problem?

    Thanks

     
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  • nycDGT
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    34. nycDGT,
    May 7, 2010 3:13 PM   in reply to Photoshop CS5 Trial error
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    they still working on the problem

     
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  • cherylkravetz
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    35. cherylkravetz,
    May 8, 2010 5:10 AM   in reply to Gorgoyle9
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    I have the same problem. I have an AMD Athlon XP 3200+ processor, Windows XP with Service Pack 3. I have installed, uninstalled and installed CS5 again and again and still get the 0xc000001d application error message. The program installs, but will not run or open. I have looked forward to this version of Photoshop and now I can't get it to open at all. I am not happy. :-(  Adobe - PLEASE HELP!!!

     
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  • imooov
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    36. imooov,
    May 8, 2010 5:26 AM   in reply to Gorgoyle9
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    I have the same issue, AMD Athlon XP 2500+,1 GB Ram.

     

    I run all other applications perfectly, even CS4.

     
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  • cherylkravetz
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    37. cherylkravetz,
    May 8, 2010 5:38 AM   in reply to imooov
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    I run CS4 also with no problems.  I have contacted Adobe and NAPP and  the

    techs have been nice and quick to respond, but no one seems to have a 

    solution.  At first I thought it was just me - something I was doing wrong.  But

    I have no problems with any other software from Adobe. I have used Photoshop

    through many versions and I also use Lightroom with no problem. I would

    really  like to be able to use this updated version of Photoshop as soon as

    the problem  is solved. Hopefully Adobe will solve this for us soon.

     

     

     

     

    In a message dated 5/8/2010 8:26:29 A.M. Eastern Daylight Time, 

    forums@adobe.com writes:

     

    I have  the same issue, AMD Athlon XP 2500+,1 GB Ram.

     

    I run all other  applications perfectly, even  CS4.

     
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  • NixazMixaz
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    38. NixazMixaz,
    May 8, 2010 6:30 AM   in reply to Gorgoyle9
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    AMD Athlon XP +1600, not working, same error. Looking for solution.

     
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  • Victor Colombo
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    39. Victor Colombo,
    May 8, 2010 7:25 AM   in reply to Gorgoyle9
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    I´m with the same problem. I tried all the  solutions proposed here but nothing worked

    Here is my System Information:

    Windows 7 32 bits / AMD Sempron 2800+ 2.00GHz / 1GB

    I hope you find a solution.
    Thanks
     
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