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Photoshop CS5 - Aplication error - (0xc000001d)

May 3, 2010 4:31 PM

  Latest reply: yunie_, Apr 12, 2011 11:51 AM
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  • Currently Being Moderated
    May 9, 2010 11:06 PM   in reply to Gorgoyle9

    have the same problem. I have an AMD Athlon XP 2500+ Barton processor, Windows  XP with Service Pack 2.  still get the 0xc000001d application error message.  the same problem. When do you fix it? I think it is a problem with SSE2...my procesor not operate SSE2

     
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  • Currently Being Moderated
    May 10, 2010 7:42 AM   in reply to Chris Cox

    I'm having the same "Application Error - 0xc000001d" problem. Also running an AMD Athlon with NVIDIA GeForce4 MX video card. Photoshop CS4 runs just fine, but CS5 won't launch.  I've uninstalled and re-downloaded/installed four times, and still have the problem.  Hope you find a DLL fix soon!

     
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  • Currently Being Moderated
    May 10, 2010 7:48 AM   in reply to majkel1231

    First you must upgrade your version of windows to sp3!

     
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    May 10, 2010 8:13 AM   in reply to Gorgoyle9

    Its not true!  SP2 on my laptop work good

     
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    May 10, 2010 8:11 AM   in reply to sinedrock

    On sp2 work good on my laptop The problem is not with Windows

     

    "sinedrock" <forums@adobe.com> pisze:

    First you must upgrade your version of windows to sp3!

     

    >

     
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  • Currently Being Moderated
    May 10, 2010 8:14 AM   in reply to Gorgoyle9

    Mr. Cox, can I ask why the .DLL error is only occuring on AMD Athlon/Sempron Processors? I am very intrested in computing!

     
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  • Currently Being Moderated
    May 10, 2010 9:09 AM   in reply to Gorgoyle9

    Becouse the AMD processors not support SSE 2 (treaming SIMD Extensions 2)  and the CS5 work fine with processors with SSE2

     

    I think adobe group can fix this dll.  or some kind of patch??

     
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  • Currently Being Moderated
    May 10, 2010 9:42 AM   in reply to Gorgoyle9

    I'm having the same problem and I'm running Windows XP Home SP3, AMD Athlon XP 3200+ 2.19 GHz with 2GB of memory. I'll be installing it on my Windows 7 Ultimate 64 bit with an AMD Athlon 64 machine soon to see if the problem exists there too. I'll keep PS CS2 installed until the issue is resolved.

     
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  • Currently Being Moderated
    May 10, 2010 9:47 AM   in reply to Gorgoyle9

    Odd, AMD say that AMD Athlon should support SSE2/3. So why will PSCS5 not run. There must be something I am missing out on?

     
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  • Currently Being Moderated
    May 10, 2010 9:58 AM   in reply to ADMGemini

    Which Athlon are you/they talking about? the problem happens on the oldie Athlon XP which only supports SSE (Athlon 64 introduced SSE2 and then SSE3 after a couple of revisions).

     
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  • Currently Being Moderated
    May 10, 2010 10:05 AM   in reply to Siggy30

    Three months ago bought a HP, Windows 7, 64 bit system, with the Athelon Phenom II. CS5 installed and is working fine so far. I have run into keyboard changes that annoy me, and found a few things either moved around or missing from the CS4 design. My onme compaklint so far was in PS was the delete keys no longer deleted, they now bring up a fill window. When processing some of my photos I just marguw what I want gone then hit delete. Now, I have to use the control+Backshift keys, or the dropdown menu and Clear.

     

     

     

    CHEERS...Mathew

     

    I'm having the same problem and I'm running Windows XP Home SP3, AMD Athlon XP 3200+ 2.19 GHz with 2GB of memory. I'll be installing it on my Windows 7 Ultimate 64 bit with an AMD Athlon 64 machine soon to see if the problem exists there too. I'll keep PS CS2 installed until the issue is resolved.

    >

     
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  • Currently Being Moderated
    May 10, 2010 10:07 AM   in reply to Gorgoyle9

    AMD Athlon XP 2500+ Barton....old processor this is mine. And I have problem with (0xc000001d)

     
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  • Currently Being Moderated
    May 10, 2010 10:29 AM   in reply to mdharg

    Nice. So you're thinking it should run fine on my Athlon 64 system?

     
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  • Currently Being Moderated
    May 10, 2010 10:35 AM   in reply to mdharg

    At least you can get it  .  I'm thinking of uninstalling it  getting my

    money back.

     

     

     

    In a message dated 5/10/2010 1:04:03 P.M. Eastern Daylight Time,

    forums@adobe.com writes:

     

    Three  months ago bought a HP, Windows 7, 64 bit system, with the Athelon

    Phenom II.  CS5 installed and is working fine so far. I have run into

    keyboard changes  that annoy me, and found a few things either moved around or

    missing from the  CS4 design. My onme compaklint so far was in PS was the delete

    keys no longer  deleted, they now bring up a fill window. When processing

    some of my photos I  just marguw what I want gone then hit delete. Now, I

    have to use the  control+Backshift keys, or the dropdown menu and Clear.

     

     

     

    CHEERS...Mathew

     

     

     

     

    I'm  having the same problem and I'm running Windows XP Home SP3, AMD

    Athlon XP  3200+ 2.19 GHz with 2GB of memory. I'll be installing it on my

    Windows 7  Ultimate 64 bit with an AMD Athlon 64 machine soon to see if the

    problem  exists there too. I'll keep PS CS2 installed until the issue is

    resolved.

     
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  • Currently Being Moderated
    May 10, 2010 10:35 AM   in reply to Gorgoyle9

    My system is saying my processor is AMD Athlon(tm). CPUID says: Processor : AMD Athlon XP @ 1533 MHz.

     

    Also running:

     

    Mainboard : Asus A7S8X-MX

    Chipset : SiS 741GX

     
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  • Currently Being Moderated
    May 10, 2010 10:35 AM   in reply to Gorgoyle9

    It is either this May or June that Microsoft will no longer support Windows XP SP2 or below with Security updates. If people want a secure system they should update to SP3. Also SP3 made XP a lot more stable and responsive.

     
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  • Currently Being Moderated
    May 10, 2010 10:46 AM   in reply to dec9

    True - but the problem with Photoshop CS5 seems to be with the AMD Athlon 

    XP processor.  Should be a way to fix the dll responsible.  I do  not want

    to have to buy a new system just to use CS5.   I'll ask Adobe for my money

    back first, and continue using CS4, thank you very  much.

     

    Adobe will make enough money off everyone else, I'm sure they won't miss it

    (for a while) if I don't buy (or recommend) any of their software anymore.

     

    Besides, there are a lot of good looking things like GIMP coming out.

     

     

     

     

    In a message dated 5/10/2010 1:36:29 P.M. Eastern Daylight Time, 

    forums@adobe.com writes:

     

    It is  either this May or June that Microsoft will no longer support

    Windows XP SP2  or below with Security updates. If people want a secure system

    they should  update to SP3. Also SP3 made XP a lot more stable and  responsive.

     
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  • Currently Being Moderated
    May 10, 2010 10:48 AM   in reply to herron

    I understand your frustration but I'm sure Adobe will have a fix for this soon.

     
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    May 10, 2010 10:49 AM   in reply to herron

    Paint.net is pretty good too. (not to get off

    topic)

     
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  • Currently Being Moderated
    May 10, 2010 10:56 AM   in reply to Siggy30

    I hope so.

     

     

     

     

    In a message dated 5/10/2010 1:49:27 P.M. Eastern Daylight Time, 

    forums@adobe.com writes:

     

    I  understand your frustration but I'm sure Adobe will have a fix for this 

    soon.

     
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  • Currently Being Moderated
    May 10, 2010 12:08 PM   in reply to Gorgoyle9

    I hope Adobe will fix it soon..

     
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  • Currently Being Moderated
    May 10, 2010 1:15 PM   in reply to NixazMixaz

    How long do they (Adobe) give you to ask for a refund?

     

     

     

     

    In a message dated 5/10/2010 3:08:35 P.M. Eastern Daylight Time, 

    forums@adobe.com writes:

     

    I hope  Adobe will fix it soon..

     
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  • Currently Being Moderated
    May 10, 2010 1:38 PM   in reply to herron

    Hi Herron,

     

    I think it depends on where you placed the order. At least for the Adobe.com store North American market it is 30 days. (http://kb2.adobe.com/cps/153/tn_15327.html#Step-by-step:%20Return%20a% 20boxed%20product%20purchased%20from%20Adobe)

     

    You're correct that Ps CS5 only has a soft requirement for XP SP3 (warning indicator on install, but install should proceed). The installer will not install on XP SP1. The issue with these Athlon chipsets is not tied to the service pack. As you've noted and it has been mentioned there is a DLL that is trying to use SSE2 when it shouldn't, thus causing the Ps process to fail initializing. Unfortunately, removal of that DLL is not a workaround solution.

     

    I'll keep updating this thread as we get information to share.

     

    regards,

    steve

     
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  • Currently Being Moderated
    May 10, 2010 11:25 PM   in reply to herron

    Hi Herron,

     

     

     

         The reason I bought the new computer and the matching software was to start completely new. I still have my Window 98ME 500 mhz Pentium 2 machine thats 12 years old, and paid only $100 for it. That is where I am coming from, and was using PS4, with Elements 2 that came with my Canon 300D rebel from about 5-6 years ago. I am still shooting with the 6.3 mgb baby but added last year a Canon 10D IR conversion. I do a lot of photo stitching and needed the raw processing power to do all of this in 16 bit before conversion to 8 bit and printing. 64 bit allows for the huge temp files while the image is being created with PTgui.

     

         The old softwares I had did not have the fine adjustments I read about in the magazines. And I am now taking a beginner photoshop class and CS4 class to get started with all of the added stuff.

     

         I went from Ok as a Photoshop user to a ignorant child in the new softwares. It is a daunting task to learn this stuff and barely time to eat and sleep while attending college.

     

         The new HP was a model I found online at Fry's. It was not on display at the store, and they tried to steer me to a model $150 higher. So I had them look up the model I saw online for about $550, 8 gig ram, 750 Gig hd, and the AMD Phenom II, and with the savings I bought a spare 500 Gig internal and got my nephew to install it. This gave me safe duplication of some of the key files along with an external 300 gig drive. The last purchase was a 2 Terrabyte external strictly for archiving. I have yet to get it out of the box, nor add speakers to my computer which I also have now. Not enough time to get everything done. Sigh.

     

     

     

    CHEERS...Mathew

     

    At least you can get it  .  I'm thinking of uninstalling it  getting my

    money back.

     

     

     

    In a message dated 5/10/2010 1:04:03 P.M. Eastern Daylight Time,

    mailto:forums@adobe.com writes:

     

    Three  months ago bought a HP, Windows 7, 64 bit system, with the Athelon

    Phenom II.  CS5 installed and is working fine so far. I have run into

    keyboard changes  that annoy me, and found a few things either moved around or

    missing from the  CS4 design. My onme compaklint so far was in PS was the delete

    keys no longer  deleted, they now bring up a fill window. When processing

    some of my photos I  just marguw what I want gone then hit delete. Now, I

    have to use the  control+Backshift keys, or the dropdown menu and Clear.

     

     

     

    CHEERS...Mathew

     

     

     

     

    I'm  having the same problem and I'm running Windows XP Home SP3, AMD

    Athlon XP  3200+ 2.19 GHz with 2GB of memory. I'll be installing it on my

    Windows 7  Ultimate 64 bit with an AMD Athlon 64 machine soon to see if the

    problem  exists there too. I'll keep PS CS2 installed until the issue is

    resolved.

    >

     
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  • Currently Being Moderated
    May 10, 2010 3:31 PM   in reply to SG...

    I did order from Adobe NA ... and I hope I don't have to  take advantage of

    the 30 days. I'll get rid of it long before that, but I'm  hoping Adobe

    figures something out ... soon ... so I don't have to.

     

    But this is frustrating.

     

     

     

     

    In a message dated 5/10/2010 4:38:43 P.M. Eastern Daylight Time, 

    forums@adobe.com writes:

     

    Hi  Herron,

     

    I think it depends on where you placed the order. At  least for the

    Adobe.com store North American market it is 30 days. 

    (http://kb2.adobe.com/cps/153/tn_15327.html#Step-by-step:%20Return%20a% 20boxed%20product%20purchased%20fro

    m%20Adobe)

     

    You're  correct that Ps CS5 only has a soft requirement for XP SP3 (warning

    indicator  on install, but install should proceed). The installer will not

    install on XP  SP1. The issue with these Athlon chipsets is not tied to the

    service pack. As  you've noted and it has been mentioned there is a DLL that

    is trying to use  SSE2 when it shouldn't, thus causing the Ps process to

    fail initializing.  Unfortunately, removal of that DLL is not a workaround 

    solution.

     

    I'll keep updating this thread as we get information to  share.

     

    regards,

    steve

     
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  • Currently Being Moderated
    May 10, 2010 6:03 PM   in reply to herron

    Thanks, Steve.  I'll keep watching.  My old AMD still works fine for everything I do ... except PS CS5 (sigh).

     
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  • Currently Being Moderated
    May 11, 2010 1:08 AM   in reply to Gorgoyle9

    Problem is in this file image_runtime.dll C:\Program Files\Adobe\Adobe Photoshop CS5

     
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  • Currently Being Moderated
    May 11, 2010 6:18 AM   in reply to majkel1231

    So ... is there a fix? 

     
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  • Currently Being Moderated
    May 11, 2010 7:56 AM   in reply to Gorgoyle9

    not yet...we still waiting ;/  ADOBE GROUP do something with this please!

     
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  • Currently Being Moderated
    May 11, 2010 8:08 AM   in reply to majkel1231

    May take a while. Lots of testing, and even then, when you think you got all the new

    bugs sorted out and fixed, you send it out and someone in another group, sometimes halfway

    around the world will come back and say: "WTF are you doing!"

     

    But hopefully not!

     
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  • Currently Being Moderated
    May 11, 2010 8:23 AM   in reply to Gorgoyle9

    I installed it on my system at home and it's working just fine but it's got an AMD Athlon 64 processor.

     
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  • Currently Being Moderated
    May 11, 2010 9:20 AM   in reply to Siggy30

    yes because AMD 64 has SSE2-3 support

     
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  • Currently Being Moderated
    May 11, 2010 9:30 AM   in reply to majkel1231

    Yes I know and figured it would work. I had posted earlier in this thread that I was going to install it on my Windows 7 64-bit system to see if it worked so I was just reporting that it had. As for my computer here at work? It's the one I'm having the issue with since it's an Athlon XP system.

     
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  • Currently Being Moderated
    May 11, 2010 10:32 AM   in reply to Gorgoyle9

    Another one here.

     

    CS5 Works great on my LapTop with Vista and AMD Turion.

     

    Just get the Oxc000001d error message on my desctop using

    Win XP with SP3 and AMD Athlon XP2800 processor.

    Have uninstall - cleaned and re-installed as per Adobe help desc

    but makes no difference.

     

    Help coming soon - I hope.

     

    David

     
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  • Currently Being Moderated
    May 11, 2010 11:02 AM   in reply to Gorgoyle9

    I'm also having this problem on an Athlon XP2500+. I know it's an old processor by today's standards but still feels fairly zippy for most stuff - including photoshop (previous versions which actually work!). I hope Adobe don't simply abandon customers who don't feel the, often unnecessary, need to have the latest spec machine.

     

    I feel that if this thread becomes long enough Adobe will have to do something.

     

    I assume everyone has registred the problem formally through the support portal. If not, please do. Perhaps then it'll be escalated.

     
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  • Currently Being Moderated
    May 11, 2010 11:11 AM   in reply to jmitchell1974

    They're already working on the problem (as has been noted in this thread). It's a PS CS5 bug in which a .dll file is trying to use SSE2 when it shouldn't and AMD Athlon XP and like processors do not support SSE2-3.

     
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  • Currently Being Moderated
    May 11, 2010 11:34 AM   in reply to Siggy30

    that`s right...still waiting : (

     

    This is a list of processors...they not support SSE2  :

     

     
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  • Currently Being Moderated
    May 11, 2010 11:41 AM   in reply to Gorgoyle9

    I also get the application error too when trying to start Photoshop CS 5 ext."The application was unable to start correctly(0xc000001d) .Click on to close the application"I too have a AMD Athlon Processor. I have installed the CS5 Master Collection.I am unable to start Adobe Encore.I receive an "X Runtime Error" message ! I am also unable to load the Adobe Media Encoder.Getting the message"Processor does not support SSE2 instruction set"I have the same problem with starting Adobe Pixel Bender as I do with Photoshop CS5,application unable to start (0Xc000001d ) Finally Adobe SoundBooth wont start.Not bad 6 applications failing to start/load/work. My operating system is Win 7 on a PC,with all the latest updates and drivers installed. I previously used Adobe Photoshop CS4 Ext,Illustrator CS4,Dreamweaver CS4,Lightroom2.All worked with no problems.I am anxiously awaiting a fix/patch as soon as possible please.All the best from NUGCS5.

     
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  • Currently Being Moderated
    May 11, 2010 11:57 AM   in reply to Siggy30

    Thanks for clarification. I didn't realise it was looking for something it shouldn't. I'd misunderstood that it actually needed the DLL it was looking for so that it would function properly, and therefore assumed that it would lose functionality with older processors.

     
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  • Currently Being Moderated
    May 11, 2010 3:22 PM   in reply to jmitchell1974

    I have contacted Adobe and the National Association of Photoshop 

    Professionals (NAPP).  I hope someone out there listens and comes up with a  solution

    soon!

     

     

     

     

    In a message dated 5/11/2010 2:03:19 P.M. Eastern Daylight Time, 

    forums@adobe.com writes:

     

    I'm also  having this problem on an Athlon XP2500+. I know it's an old

    processor by  today's standards but still feels fairly zippy for most stuff -

    including  photoshop (previous versions which actually work!). I hope Adobe

    don't simply  abandon customers who don't feel the, often unnecessary, need to

    have the  latest spec machine.

     

    I feel that if this thread becomes long  enough Adobe will have to do

    something.

     

    I assume everyone has  registred the problem formally through the support

    portal. If not, please do.  Perhaps then it'll be  escalated.

     
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