Skip navigation
Currently Being Moderated

Printing in photoshop CS5 problem

May 8, 2010 8:03 AM

IN photoshop CS5 when you select to print 8 copies of an image only one comes out of the printer...

worked fine with cs3 cs4

any input?

 
Replies 1 2 3 Previous Next
  • Currently Being Moderated
    May 8, 2010 1:28 PM   in reply to photoadam15horse

    What printer brand and model?   What driver version?

     
    |
    Mark as:
  • Currently Being Moderated
    May 8, 2010 1:41 PM   in reply to photoadam15horse

    Also, what OS version?

     

    I don't think we have a Shinko printer in-house, so it may take a while to contact them and work out why the driver is not obeying the Windows number of copies information.

     
    |
    Mark as:
  • Currently Being Moderated
    May 11, 2010 8:36 AM   in reply to photoadam15horse

    I'm having the same exact problems. Using Windows XP SP3, printing to canon and epson printers.

     
    |
    Mark as:
  • Currently Being Moderated
    May 24, 2010 9:12 AM   in reply to photoadam15horse

    Hi, I am having the same problem printing to both my Epson printers. Only started happening after I installed CS5. Have spoken to Adobe and they said they had received a few calls about this. It is now happening intermittently. Sometimes it prints the desired amount but sometimes just reverts itself to 1 print. Most frustrating. Only way to override is to select number of print copies in Epson dialogue box.

     
    |
    Mark as:
  • Currently Being Moderated
    May 24, 2010 12:04 PM   in reply to photoadam15horse

    same problem here.  Doesn't matter what printer I'm printing to or whether it's networked or not.

    Quite frustrating.

     
    |
    Mark as:
  • Currently Being Moderated
    May 25, 2010 10:19 AM   in reply to photoadam15horse

    Epson and Canon users who are seeing this problem, can you please post your specific OS, printers, and printer driver versions?

     

    Have you tried testing multiple copies with a very small image (1x1" @ 72dpi)? If not, can you try this and report back?

     
    |
    Mark as:
  • Currently Being Moderated
    May 25, 2010 10:27 AM   in reply to tinaTS

    With all due respect, and I certainly could be wrong, but how can this be a specific printer issue if people from all different industries with all different kinds of printers have the same problem?  I have a small Brother printer, a professional grade Ricoh printer and an HP Designjet plotter all experiencing the same problem...

     
    |
    Mark as:
  • Currently Being Moderated
    May 25, 2010 12:40 PM   in reply to tinaTS

    I have Epson 3800 and 1800. OS Windows Vista 32 bit. I have spoken to Epson and have got the latest drivers. Can't be the printers, only started happening after installing CS5. As I said, problem now intermittent so don,t know whether its going to print the correct number of copies or not.

     
    |
    Mark as:
  • Currently Being Moderated
    May 26, 2010 7:36 AM   in reply to photoadam15horse

    i am using xp sp3 and xerox printers and having the same issue...

     
    |
    Mark as:
  • Currently Being Moderated
    May 27, 2010 11:59 AM   in reply to photoadam15horse

    I am using both CS4 and CS5 (both 32bit as the 64 bit will not work on my 64 bit Win 7 machine yet...see other forum win 7 topics). The Epson 4800 takes very long to print with the newer CS5 PS for all menu items (e.g. clicking on print, choosing a different paper, choosing a different ICC/ICM....the initial dialogue print box may take 90 seconds to first appear. when I hit print, it also takes about another 90 seconds before the print head begins getting in the proper postion. My older CS4 PS (32bit) takes about 10 seconds to appear and initiate any dialogue box change.  I have a newer i7 intel with 8gig ram...any ideas??? thanks AJZ

     
    |
    Mark as:
  • Currently Being Moderated
    May 31, 2010 7:15 PM   in reply to photoadam15horse

    I am also seeing this problem on an Epson R1900 in XP SP3

     

    I believe printing in Windows from PS keeps getting worse with each release.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 5:49 PM   in reply to photoadam15horse

    Initial state of print dialog before printing. Print Resolution is 643PPI (4x6 print)

     

    psprint01.png

     

    After pressing PRINT only one copy is printed.  Selecting File/Print again brings up the following.

     

    psprint02.png

     

    Note the preview has reverted to 8.5x11 aspect ratio, and the print resolution is 361PPI.  That's the first problem -- the page setup has gone back to defaults.  However, press the Print Settings button and you see:

     

    psprint03.png

     

    The dialog has the title "Print" and the text is "because the requested printer does not exist".

     

    I dismissed the dialog and pressed PRINT -- it tried to print the image at 8.5.11 size.

     

    The only way to get past this point and be able to re-select the printer settings is to close and reopen the image.

     

    In case it's important, this is a Canon RAW file (.CR2) from a Canon 5D Mark II, opened via ACR 6.1.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 5:54 PM   in reply to Jim Garrison

    Thank you!!!

    tina

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 5:55 PM   in reply to Jim Garrison

    After a little more experimentation I've found an even quicker way to get stuck:

     

    1. Select File/Print
    2. Click "Print Settings"
    3. Click "Cancel" in the OS Print Settings dialog
    4. Click "Print Settings" again in the PS print dialog

     

    This will display the truncated error dialog and you are unable to change print settings until you cancel out, close and reopen the image.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 6:38 PM   in reply to photoadam15horse

    Well, nobody reported these print problems until CS5 had been out a few weeks.

    We're looking into it, and have identified some of the underlying problems (older printer drivers not working with the Vista/Win7 printing system).

    It may be a while before we (and Microsoft) can come up with a fix.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 7:38 PM   in reply to Chris Cox

    Chris

    thank you so much for logging and responding to this problem.

    Here are specific details about my system.

     

    i7 intel with 8 gig ram, w/ Nvidia 275 vid card with Win 7 (64 bit),

    brand new Jan 2010

    Using Epson 4800 with latest drivers for 64 bit win system per their web

    site, epsonusa.com

     

    I installed CS4 Photoshop (32 bit) extended in Jan 2010and this worked

    well in all aspects; never a problem loading PS; never prob with print

    screens;

    I installed CS5 Photoshop (64) and it worked with win 7 well for 2

    weeks. I had no problem with the epson driver for the 4800. It printed

    expediently. I used two of the new content aware fill, hdr, and the

    puppet business...it all worked nicely. Then like I said after two weeks

    it completely stopped. I had only added a wstfp update for win 7 to my

    computer. I rolled it back to prior that new update and no

    difference...no PS 64 bit.

     

    And it continues to give me dreaded "PS ...has stopped working..." and

    the event described below. I took the computer to a repair shop and they

    said I had bad ram, replaced the module and said the 64 bit photoshops

    would not work and for me to watch the forums for solutions.

     

    I returned to using CS 4 and 5 PS 32 bit programs. BUT now with both

    programs the printing is completely slowed down. Both 32 bit PS seem to

    work as fast as they both did. When I click on print, it takes 90

    seconds for the main print menu to come up. After the print screen is up

    and I want to modify the paper source or icc driver it takes almost 70

    seconds for the choice menu to appear; if I cancel the menu from any

    epson print er screen it takes 90s to vacate the program; after I make

    my different choices and I click ok to actually print it takes almost

    two minutes for the print to start printing. It makes no difference

    whether I print to 'spool' or print directly to the printer..it makes no

    difference if the file is a 8k gif or a 500K psd or a 500 meg psd.....it

    all takes a good two minutes.This same thing happens inCS 5 Illustrator.

    I have not reinstalled my Lightroom...because this is all too frustrating.

     

    I am about to dump the win 7 and install it as a win 7 32bit system. And

    hope that the epson drivers return to their old abilities.

     

    Again, I appreciate your moderation of the forum, tis good you have a

    thick skin. I also work with the public and can appreciate your style

    and effort at helping all of us --even though we are about to scream and

    shout obscenities. Thanks -sincerely and please don't burn out.

     

    Dr, Z

     

    This event viewer records the below up every time I start CS 4 PS (64

    bit) or CS5 PS (64 bit):

     

    Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp:

    0x4bbc5b10

    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:

    0x4a5be02b

    Exception code: 0xc0000374

    Fault offset: 0x00000000000c6cd2

    Faulting process id: 0x1694

    Faulting application start time: 0x01cb02c291014661

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5

    (64 Bit)\Photoshop.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: d829ccd9-6eb5-11df-83ec-4061860d5bae

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 7:40 PM   in reply to Chris Cox

    Chris
    thank you so much for logging and responding to this problem.
    Here are specific details about my system.

    i7 intel with 8 gig ram, w/ Nvidia 275 vid card with Win 7 (64 bit), brand new Jan 2010
    Using Epson 4800 with latest drivers for 64 bit win system per their web site, epsonusa.com

    I installed CS4 Photoshop (32 bit) extended in Jan 2010and this worked well in all aspects; never a problem loading PS; never prob with print screens;
    I installed CS5 Photoshop (64) and it worked with win 7 well for 2 weeks. I had no problem with the epson driver for the 4800. It printed expediently. I used two of the new content aware fill, hdr, and the puppet business...it all worked nicely. Then like I said after two weeks it completely stopped. I had only added a wstfp update for win 7 to my computer. I rolled it back to prior that new update and no difference...no PS 64 bit.

    And it continues to give me dreaded "PS ...has stopped working..." and the event described below. I took the computer to a repair shop and they said I had bad ram, replaced the module and said the 64 bit photoshops would not work and for me to watch the forums for solutions.

    I returned to using CS 4 and 5 PS 32 bit programs. BUT now with both programs the printing is completely slowed down. Both 32 bit PS seem to work as fast as they both did. When I click on print, it takes 90 seconds for the main print menu to come up. After the print screen is up and I want to modify the paper source or icc driver it takes almost 70 seconds for the choice menu to appear; if I cancel the menu from any epson print er screen it takes 90s to vacate the program; after I make my different choices and I click ok to actually print it takes almost two minutes for the print to start printing. It makes no difference whether I print to 'spool' or print directly to the printer..it makes no difference if the file is a 8k gif or a 500K psd or a 500 meg psd.....it all takes a good two minutes.This same thing happens inCS 5 Illustrator. I have not reinstalled my Lightroom...because this is all too frustrating.

    I am about to dump the win 7 and install it as a win 7 32bit system. And hope that the epson drivers return to their old abilities.

    Again, I appreciate your moderation of the forum, tis good you have a thick skin. I also work with the public and can appreciate your style and effort at helping all of us --even though we are about to scream and shout obscenities. Thanks -sincerely and please don't burn out.

    Dr, Z

    This event viewer records the below up every time I start CS 4 PS (64 bit) or CS5 PS (64 bit):

    Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
    Exception code: 0xc0000374
    Fault offset: 0x00000000000c6cd2
    Faulting process id: 0x1694
    Faulting application start time: 0x01cb02c291014661
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: d829ccd9-6eb5-11df-83ec-4061860d5bae

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 9:02 PM   in reply to photoadam15horse

    CS3 and CS4 used the older NT/XP printing system.

     

    CS5 uses the newer Vista/Win7 printing system, and seems to be shaking out a few bugs.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 9:03 PM   in reply to photoadam15horse

    Chris do you honestly not see a fix for cs5 for a while?

    We are hoping to fix it in the near term.  I can't promise a date, and some of the fix may be dependent on Microsoft's assistance.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 2, 2010 9:07 PM   in reply to AJZelada

    Dr.Z - the long time to load and exit the printing dialog sounds like there is a problem with the printer driver (possibly communication errors with the printer).

     

    After serious RAM problems, it is usually a good idea to reinstall/repair the OS and apps, to get rid of corrupted files.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 3, 2010 6:16 AM   in reply to Chris Cox

    Will reinstall the windows 7...can't get to til this weekend.

    z

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 3, 2010 6:30 AM   in reply to photoadam15horse

    Got exactly the same set of problems. CS5 and Win 7.

    Have the latest drivers from Epson all other software is up to date..

    Can't do more than one print to the same printer without having to select a different printer then reselect the printer I want otherwise the thing tells me the printer it has just printed to does not exist.

    The loosing the profile from print to print in the same session is also a pain as if I keep having to reselect the profile  inevitably it is going to get missed from time to time.

    Can't wait for the fix.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 3, 2010 11:55 AM   in reply to Jim Garrison

    Hi Jim,

     

    Please tell me the exact version of your printer driver. You should be able to go to Start > Control Panel (or Start > Settings > Control Panel), choose Printers, right-click on your printer and choose Properties. Somewhere in there will be the driver version or a tab called Version.

     

    Thanks!

    tina

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 3, 2010 6:24 PM   in reply to DerekB4321

    I checked on Epson's website and found that version 6.61 of the Epson driver is available, while I have 6.60. I downloaded and installed it (and rebooted even though the installer does not request a reboot).

     

    Good news: The problem with losing settings and the error dialog upon clicking the PRINT SETTINGS button are FIXED.

     

    Not so good news: The problem of only printing one copy is NOT FIXED. Printing multiple copies still prints only one.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 3, 2010 8:24 PM   in reply to Jim Garrison

    Got both your emails - thank you so much!

     

    tina

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2010 7:53 AM   in reply to Jim Garrison

    The problem is within CS5! Thats it. Windows 7, XP & Vista are all fine and dont need to be reinstalled. All printers work fine too. Everyone is going crazy trying to figure out this mess and spining there wheels over this.

     

    This is the ONLY way to get multiple prints out of your CS5.

     

    File>Print

    Choose your printer (in this case I'm using an Epson 7800)

    Print Settings>Page Layout>Copies> (choose qty) OK (you will notice that the copies box will now show the amount you just put in from the previous page.

    Print>

     

    That should work just fine. I have been doing this all week and have not had one issue.

     

    PS shame on Adobe for not fixing that simple problem.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2010 6:26 PM   in reply to photoadam15horse

    It appears that there are other printing problems in CS5 as well.  I started a discussion at Luminous Landscape a few days ago about prints not centering properly in CS5 (worked fine in CS3).  At least one other person reported a similar problem.  Both of us on Epsons in a Win7 64 environment with the latest Epson 64 bit drivers loaded.  Had one print that just output the bottom third of the image.  Odd happenings.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2010 10:58 PM   in reply to PhotogCda

    Epson drivers for what printer models?

    And what driver versions?

     

    Older printer drivers on Win7 are causing an awful lot of problems.  The new print ticket system isn't meshing well with the old style drivers.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2010 11:24 PM   in reply to Chris Cox

    Hi Chris,

    I completely reinstalled a new version of win 7 (it backed the old into a

    folder windows.old). As you suggested after a bad ram episode, one should

    replace the OS which I did. I am completely enjoying a fully operational

    CS5 Photoshop 64 bit & LightRoom 64 bit. Theses programs are completely

    functioning. My Epson 4800 printer with the 64 bit driver is working

    wonderfully normal for print copy, print, and allowing modification of sub

    menu items. There are no waits of 90 seconds for any screen. The color is a

    good starting place (will calibrate the screen & prints later tomorrow) and

    choices for roll, manual feed, and paper tray are all working properly. I

    haven't checked the paper centering...later this weekend. So My troubles

    seemed to be the ram and the scrambled "X" files from some errant disrupted

    files. Will see if the win 7 can keep it up with endurance...

    thanks again for you help and things are off to a good rehabilitation.

    The epson driver is epson12534.exe posted on 03/07/2008.

    Dr. Z

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 4, 2010 11:46 PM   in reply to AJZelada

    Dr Z - glad to hear that you're back up and running.

    Thanks for the update.

     
    |
    Mark as:
1 2 3 Previous Next
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points