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dtanner2k
Currently Being Moderated

Adobe Photoshop CS4 Extended - Trial Version Expired

May 12, 2010 8:44 AM

Can someone help me please. I have searched the forums but I cannot find a solution.

 

I installed the Photoshop CS4 extended trial which expired a few weeks ago. In the meantime I have purchased a copy of Photoshop CS4 (Standard not Extended). I completed removed the trial but I am unable to installed the purchased copy. I am getting the trial expired serial input screen.

 

I have also tried the unistall with REVO but this has not made any difference.

 

I have tried to use the Adobe cleanup but I dont think its worked properly. I am running Windows 7 Operating System.

 

I have uninstalled/installed photoshop 5 times now and its driving me mad

 
Replies
  • Currently Being Moderated
    May 12, 2010 8:47 AM   in reply to dtanner2k

    http://kb2.adobe.com/cps/401/kb401528.html

     

    Contains all the info you need (delete PCD database).

     

    Mylenium

     
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  • Currently Being Moderated
    Feb 17, 2011 3:33 PM   in reply to dtanner2k

    I am having the same problem.

     

    I have a purchased copy of Photoshop CS4, nothing more.

    When I installed it, apparently it installed a "trial version" of Photoshop Extended.

     

    Needless to say I was quite confused at this and asked tech support (which was available on chat online at the time) What this was all about. He told me not to worry about it, that to let the ticker run out its course and it will go back to just regular photoshop when it was done. Loe and Behold, this is not the case.

     

    Once the Extended trial ran out, anytime I try to open my photoshop now it prompts me for an Extended Serial Number. It will not accept my serial for good ol' Photoshop (obviously), and the prompting is all I get, no photoshop opens if I request to quit Extended Setup.  Well, I don't want Extended, I didnt pay for Extended, I paid for Photoshop CS4. And my regular Photoshop CS4 Serial.

     

    There seems to be nothing I can do to get around this issue, I have read all the "Read Me" files, and the fact that they snuck in a Trial to try and entise you to upgrade without telling you what the deal is, I think is a little shotty on thier end.

     

    Now I am waiting on the phone for Customer Service for approx 45 minutes to try and get this issue resolved. I will let you know if anything comes of it.

     

    Adobe, I love you, but c'mon man.

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
    Currently Being Moderated
    Feb 17, 2011 6:32 PM   in reply to Mousai For Life

    There is no problem such as you describe.  If you buy a legitimate standard edition license, you can enter that serial number and the trial version will be activated as the standard edition.

     

    Where did you get this copy of Photoshop CS4?

     

    If not directly from Adobe, there's a chance you were scammed and your serial number isn't valid at all.  Photoshop is heavily pirated.

     

    -Noel

     
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