Thanks,

removed 1.0 (WinXP) but no success > same error report by Adobe Application Manager as before.

Did a reboot and tried updating again but same result.

Can you please send the following to pronil.sengupta@gmail.com or attach here?

1.       Snapshot of task manager of all the processes running across all the users. (When you are observing the error)

2.       PDApp.log present in %temp% folder.

3.       1.0 folder which contains all the updater related logs.

4.       Installer log present in /ProgramFiles/Common Files/Adobe/Installers.

Regards,

Pronil

In the meantime Bridge update 4.0.1 as well as ACR 6.1 became available at adobe.com for manual downolad and installation.

But on my PC installation failed, same situation as before, see thread "CS5: Installing Bridge update 4.0.1 does not work" in Bridge forum (Win). So currently no way to update my application :-(

I have installed on 6 PCs of different manufacturers and 2 Macs with NO problems. I suggest that you try a CLEAN install of your OS. I would be willing to bet that you have junk in your systems, and its not from Adobe.

I see the ultimate expert is posting ...

That would mean that only 0,2 % of available software is affected by bugs. Proper work!

Why then releasing so many patches?

I understood that sjprg refers generally to software not in particular software released by Adobe?

Anyway back to the topic

Today I had a joint online session with a member of Adobe staff to check my Bridge installation. The chance that a fix for the updater issue will be available very soon is realistic. Thumbs up and thanks again to Adobe for their exemplary personal support!

For Mac users

Would You like to share some info on how to fix the problem?

Seem's like the only one person, who, with Adobe's employee help, was able to fix it, is not enough for us!!!

Please, post the solution here...

Thanks in advance!

Why should we have to go through the heartache after spending thousands on your products.

This is something Adobe should be diligently working on to correct. I expect to go to my help menu and update with absolutely no problem.

Adobe got 100% of my money I expect the program to be working 100% in return.

I spent my hard working money on Adobe products to increase productivity not to slow me down and waste hours of useless troubleshooting when it's Adobe's responsibility.

Please fix this issue so we don't have to go through this torture any more.

Photoboy is exactly correct...... FIX THIS OR ELSE REFUND MY MONEY BACK!    I already gave Adobe my hand when I extended it with thousands of dollars intact. They took my money and can't supply with a correctly working product.

If Adobe wants to withdraw then I will withdraw my money I gave to them!  I don't want any excuses that they cannot duplicate the problem. They just don't want to support it fully after the sale. Sort of like a landlord that takes your money for rent but doesn't want to fix problems!

Curt Y if you have nothing useful to say then stop responding just keep your mouth shut.  It is obvious you are an employee. And for your info I am entitled to complain for crying out loud I paid thousands!

ahhhhhhhhhh yes, sports....... next sport I will play will the TPB all the way...........

Woahhhhhhhh if I give you a sugar cube will you shuddup??

By the way sjprg I am not the only one having an issue with this check out other user posted comments. This has never been a problem in other releases of the CS. CS3 and CS4 updated like a charm so there is no reason why Adobe cannot get their act together and correct this problem.

This is what WE pay for. if it wasn't for us customers then Adobe wouldn't exist!

It is obvious your just another disgruntled Adobe employee that cannot bear to hear the truth because you have to defend the fact that Adobe cannot figure out the problem! then try to put the blame on the consumers computer! It doesn't take a rocket scientist to figure out that if many folks are having the same issue then the problem obviously lies with ADOBE! I know TRUTH HURTS!

If you don't like Adobe you sure coulda fooled me. Seems like you could be their lawyer! I am sure you don't work for them! Of course you will not admit it. Anyways, Why the hell would I waste time cleaning out my OS reienstalling everything just because Adobe screwed up. This is something they need to fix. I NEVER had to wipe out my OS upgrading from CS3 to CS4 now why should I go through the heartache with CS5!

Don't you worry about me. You don't know me and you have no idea how much time or how little time I actually spent trying to figure this out. I guess with you it goes in one ear and out the other. CS3 AND CS4 WERE NO PROBLEM WITH THE AUTO UPDATER NOW THERE IS A PROBLEM WITH CS5. Put that in your pipe and smoke it! Now, get with your Adobe fellow employee's and work on this issue genius know it all......

I can't install ACR 6.1, keeps telling me to close Bridge, Bridge not open. Tried rebooting and installing with above the installed patch, with no luck.

Really really upsetting.

Vern 

Another workaround to this issue:

1. Go to control panel

2. Open the administrative tools (switch to classic mode if you cannot see administrative tool)

3. Open services

4. Check for the service named "Workstation"

5. Start the service (Right click start) if it is in stopped state.

Those you have already resolved the issue by replacing the files (as mentioned in my post above), it would be great help in building more understanding towards the issue, if you can just check if the "Workstation" service is off in your machine which was facing the issue.

Regards,

Pronil

Thanks much for the reply, I have trided everything that was been suggested so far. I will try this later tody as I am on my break from jury duty that i am on for the rest of the week.

Thanks,

Vern