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DesignRoo
Currently Being Moderated

Can't Print this illustration

Jun 6, 2010 10:52 PM

Okay, first time in donkey's years I've had this 'Can't Print the illustration' window - brand new CS5 suite, brand new computer - 4 days old (Dell, 36bit - would prefer a Mac but there you go).

 

History - large format packaging file - 600mm x 1200mm. Line drawings. Black and one spot (Pantone) color only. Job needed original English version converted to Chinese language. This had to be done on an older 'chinese' PC in Illustrator 4 with correct Chinese fonts. But after the translator did her job, I needed to return it to CS5 on the Dell to make alterations. Chinese fonts converted to outlines for transfer. Once alterations done, tried to print and got the silly can't print message.

 

prints fine from Dell in PDF format.

prints fine from Dell in jpeg format.

prints fine form old 'chinese' PC in Illustrator 4 format with either outlined fonts or fonts.

 

havent had any problems printing anything else in CS5, just this one job.

 

The only thing I can think of is that there was a problem when converting the Chinese font to outlines there were too many points created and either Illustrator or the printer cracked the irrites.

 

Any help on how I can work out how to fix this.

 

...although I have been using Macs/PC's and all Adobe programs for over 25 years I HATE trying to figure out this stuff and prefer to just be an end user without trying to figure out why a perfectly reasonable request goes odd.

 

thanks in advance.

 
Replies
  • Currently Being Moderated
    Jun 7, 2010 7:16 AM   in reply to DesignRoo

    Hi, I get this error quite a lot (like in 2 out of 10 files).

    Most of the times I just export the artwork to pdf and print it from acrobat.

    It might also help (as this usually happens with complex illustrations) to clean up all unnecessary swatches, brushes, symbols and graphic styles.

     

    Adobe could just be bit more specific with the error messages because "Can´t print illustration" is not that helpfull.

     
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  • Currently Being Moderated
    Jun 7, 2010 10:30 PM   in reply to DesignRoo

    It's really frustrating to see such a thing happening with 60% of your files. Could you share one such problematic file on this forum?

     
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  • Currently Being Moderated
    Jun 8, 2010 2:17 AM   in reply to DesignRoo

    What happens when you open the same file and copy paste into a new CS5 document?

    you should also try to contact Adobe https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • Currently Being Moderated
    Jun 8, 2010 8:27 PM   in reply to DesignRoo

    Great to hear things have ben workedaround at your end. Yes you are right when you say copy pasting to a new docuent with paste remember layers is an old trick that bails us out a lot of times   other common workaround in cases when the files get curupt due to some I/O mishap on the disk is to create a new AI file place the currupt AI file it will place the PDF portion of it and you atleast get back the PDF portion of it if not the live effects and other live Illustrator features.

     

    Best wishes for your interaction with Adobe quality engineering !

     
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  • Currently Being Moderated
    Jan 31, 2012 9:48 PM   in reply to DesignRoo

    I found I could get around the problem by:

     

    Ctrl P [to print] - AI print dialogue box comes up.

     

    Note if you click on PRINT at this point, you get the "Can't print the illustration" message.

     

    HOWEVER

     

    If you click on the SETUP button on the LHS you will get your printer's dialogue box.

    Click on PRINT - printer dialogue box disappears, leaving AI print dialogue box

    NOW click on the PRINT button

    Printer prints illustration.

     

    [Does for me at least]

     

    Good Luck

     
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  • Currently Being Moderated
    Nov 19, 2012 5:18 AM   in reply to Marlon Monro

    Monro, that worked perfect!, nice one, was having same problem. must be a communication error of some kind

     
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