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4 Replies Last post: Jun 8, 2010 3:56 PM by JiminMN  
deniznegis User
deniznegis
1 posts since
Jun 8, 2010
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Jun 8, 2010 2:17 AM

lightroom 3 trial download canceled

I can't download lightroom 3 trial. Akamai pop-up opens but download doesn't start. It says download canceled.

download canceled.JPG

Petаr Adobe Employee
Petаr
92 posts since
Jun 10, 2009
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1. Jun 8, 2010 7:18 AM in response to: deniznegis
Re: lightroom 3 trial download canceled

What happens when you click on 'Restart the download' ?

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JiminMN User
JiminMN
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Jun 8, 2010
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2. Jun 8, 2010 2:29 PM in response to: Petаr
Re: lightroom 3 trial download canceled

Same problem. Nothing happens upon restart. I went through the whole process of uninstalling Akamai download manager, turning off the firewall (!), and reinstalling Akamai. It doesn't start to download - even with the firewall off through the entire process. I'm running XP (SP3). I would appreciate a link to direct download. Thanks.

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Petаr Adobe Employee
Petаr
92 posts since
Jun 10, 2009
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3. Jun 8, 2010 3:01 PM in response to: JiminMN
Re: lightroom 3 trial download canceled

Apologies for the continuous problems with the Akamai Download Manager! We do offer the direct link when the Download Manager is not installed. If you are having problems with the Download Manager, our suggestion is to:

 

1) uninstall the Download Manager, then

2) repeat the download and select the direct link option

 

It would be great if you could save the debug.log file from "C:\Program Files\Common Files\Akamai\" prior to step #1 above. I am also sending you a private message with some additional instructions.

LR3-download.png

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JiminMN User
JiminMN
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Jun 8, 2010
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4. Jun 8, 2010 3:56 PM in response to: deniznegis
Re: lightroom 3 trial download canceled

Thanks for the direct download option - that's working out fine after uninstalling the Akamai program.

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