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Uoneko
Currently Being Moderated

Installing Photoshop cs5 Trial - Insert Disc?

Jun 9, 2010 3:09 PM

I am having a problem with the Adobe Photoshop cs5 trial. When I go to install it, I can only get to about 30% before it asks me to put in a disc. I don't have the disc! That's why I downloaded the trial! To TRY it before I BUY it. I have tried the installation more than once, and it stops me at the same point every time, asking for me to put in the disc. Here are screenshots to show what I do:

Step 1

 

Step 2

Step 3

Step 4

 

And here is my computer information:

 

Manufacturer: Dell

Model: Dimension DIME521

Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800

Memory: 1.00 GB

System type: 32-bit Operating System


I use Windows Vista.

 

Please help me! I want to use the trial, and hopefully buy it after I test it out, but I will not buy it if I can't get this trial to work! I still need to convine my dad to pay the money to get it; and having tested it out would make a really good case. I have read another person's question, much like this, and someone said to move the installation files to the c:// drive or whatever. I think I have it moved there, and it's still not working :'( Any suggestions I will try, or at least look into! So please comment, and help me figure out what is wrong.

 
Replies
  • Currently Being Moderated
    Jun 9, 2010 4:05 PM   in reply to Uoneko

    Open the folder on your desk and right click on the .exe file and choose run as Admin.

     

    Turn off any anti virus running. Turn off Windows Defender if running.

     

    I also suspect that you do not have enough RAM on your computer. Considering your OS, anti-virus, Video card RAM is eating up the RAM pretty quick. This does not include other software running in the background. Then PS CS5 needs RAM in order for it to run and also RAM for it to process what you working on. Having low RAM will cause your hard drive to use virtual memory on your hard drive thus causing it to thrash itself. In other words you will not be happy with PS CS5 performance.

     
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  • Currently Being Moderated
    Jun 9, 2010 8:29 PM   in reply to Uoneko

    Looks like your download is broken.You may want to download the  installer again and retry. Can you please post the complete log, It would help in narrowing down the problem. The log would be lying at

     

    <drive>\Program Files\Common Files\Adobe\Installers

     

    Since your are installing from your local disk, the only reason you would be seeing this disk prompt is if you do not have the required files in the installer. I would still recommend downloading the installer again.

     
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  • Currently Being Moderated
    Jun 9, 2010 11:27 PM   in reply to p_c_e

    I suggest the OP check the BIOS and his Windows Update status. The installer even trying to install 64bit components on a 32bit OS sounds fishy. I suspect that it does so due to an incorrect system DLL for your AMD processor fooling it into thinking it was a 64bit system. You may be able to fix this by installing the right version (may require a manual search in Windows Update) or turning off EMT64 extensions for the processor in the BIOS.

     

    Mylenium

     
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  • Currently Being Moderated
    Jun 10, 2010 12:42 PM   in reply to Uoneko

    I had the same problem when I was installing CS5 trial on my home computer. I had copied the installation files to a USB drive and was trying to install from there. The way I fixed it was to copy the installation files to C:\ and then restart the installation from there. Problem solved.

     
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  • Currently Being Moderated
    Jun 11, 2010 8:26 PM   in reply to CraigAmey

    The problem with a USB drive is that it is a removable drive and you need to update a configuration file to make this work hence copying to local disk and trying the install works. In this case however the user is trying to install from local disk and still seeing the disk prompt which gives us a reason to believe that the installer is unable to find expected files on the local disk. Exactly the reason why I suggested downloading the installer again and retrying.

     
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  • Currently Being Moderated
    Jun 14, 2010 10:19 AM   in reply to p_c_e

    I'm not sure why using a removable drive should cause problems (Assuming you don't remove it during the installation). The drive is read/write so there shouldn't be any issue updating configuration files, and installation CDs aren't usually writeable anyway. I assumed that there was an issue related to the drive letter, i.e. the installation program assumed that if it wasn't being installed from C: or D: maybe that it was a CD/DVD drive, hence the message. Is there even any way a program can detect that the drive is removable?

     
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  • Currently Being Moderated
    Jun 14, 2010 12:07 PM   in reply to CraigAmey

    The volume name/label should match what is present in the setup.xml in the installer. Any mismatch would result in prompting for the media. To allow installation from the USB this file needs to be authored so that the volume names in the setup.xml match the actual label.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 14, 2010 8:08 PM   in reply to dec9
    function(){return A.apply(null,[this].concat($A(arguments)))}

    dec9 wrote:


    Turn off Windows Defender if running.

     

    That is absolutely not necessary to get Photoshop CS5 to install, and is not good advice in general.

     

    -Noel

     
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  • Currently Being Moderated
    Jul 22, 2010 9:40 AM   in reply to Uoneko

    I had d same prob. What I had done was that i downloaded the installer and burned it on a disk for later use. When i tried to reinstall some time later the installer kept asking for the disk. Instead of keeping the installer on the media loaction you have to copy it to your hard drive and run from there.

     

    This problem is mainly caused because the installer detects that the installing is taking place from the disk or any other location and tries to search for the install files there

     

    Hope this resolves all your problems

     
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  • Currently Being Moderated
    Jul 28, 2010 5:49 PM   in reply to Uoneko

    Copyng all Files & Folder software in to external hardisc

    search *.msi

    Install all MSI file (x86 if U using 32 bit)

    Then Install The Sofware from external hardisc

    the problem fixed !

    Succesed !!!!

    If you install using dvd or internal hdd this problem not fixed !

     
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  • Currently Being Moderated
    Apr 21, 2011 8:25 AM   in reply to Uoneko

    i try this because i want to know first before i buy. how many time i install but still asking insert disk cs5 , i am using mac ver. 10.6

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
    Currently Being Moderated
    Apr 21, 2011 12:36 PM   in reply to edgargbaola

    You Macintosh users should be asking your questions in the Photoshop Macintosh forum.  You'll be likely to get more direct answers to install problems.

     

    http://forums.adobe.com/community/photoshop/photoshop_macintosh

     

    -Noel

     
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