Skip navigation
Chris Valle-Riestra
Currently Being Moderated

Cannot install Flash Player for Firefox

Jun 10, 2010 11:09 AM

I am running Windows XP HE with SP4.  IE and the latest version of Firefox are installed.

 

In both IE and Firefox, on attempting to install Flash Player with the standard link, I get an error message in a small window opens, title "getPlus+(R): Error," text "Unable to load a GUI," "OK" box.  I got around this by locating a standalone installation for IE, which downloaded an installation file to my computer.  However, this does not work in Firefox, even when obtaining access to that link from Firefox.  The file executes, but Flash Player still shows as not installed in Firefox.

 

I cannot find any separate standalone installer for Flash Player for Firefox.

 

This error message appears to be generated by the Adobe Installer, a getPlus product.  My thought was to uninstall the Adobe Installer, and try to start over.  However, the Adobe Installer shows up in the list of installed programs reached through Control Panel, BUT clicking the button to uninstall the program does nothing.  The program remains listed.  I cannot find a location for the Adobe Installer program on my disk drive.

 
Replies
  • Currently Being Moderated
    Jun 10, 2010 11:25 AM   in reply to Chris Valle-Riestra

    Hi Chris, SP4? I haven't checked the patch Tuesday Windows updates, but wasn't aware of a service pack update to XP.

     

    Your version of IE would have been helpful, but you can post that next.

     

    Following is the Installer for Flash Player for FF which you would download and SAVE to your Desktop:

     

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player.exe

     

     

     

    Let's see if you can Install FP for FF and then we'll see about the DLM

     

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 10, 2010 6:03 PM   in reply to Chris Valle-Riestra

    Hi Chris, So now you have Flash Player in both IE & FF, great:-) Yes, we will address the DLM. It is supposed to disconnect after it downloads the FP. But many times it does not and then a problem is created due to that.

     

    Glad you cleared up the SP4. Thot I may have missed that:-) No I am not a member of the Adobe Staff, just a user that likes to help those that I am able to. I do a lot of research and most of the time can find what a problem is regarding Flash Player issues. Sometimes a user may have a system problem, etc and that I can't help with too much.

     

    On the DLM, go to Add/Remove and if it is listed there (DLM/Download Manager) or a getPlus entry, Remove one or both.

    When that is finished, Reboot your computer.

     

    Then using IE, go to Tools, manage add ons (all add ons with IE) and make sure there are no add ons of getPlus or a get_atlcom Class. If so, you most likely can't Delete\Remove them with IE8, but disable them. Now if they were there, sometimes by Removing the DLM & getPlus from Add/Remove this will remove them from the IE add ons, or at least they may show up as "damaged". (Not in the add on section, but elsewhere)

     

    Then using FF, either in extensions or add ons or plug-ins, look for them there. Do the same thing.

     

    Hopefully this will take care of it. If you have any questions, just ask.

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 10, 2010 7:39 PM   in reply to Chris Valle-Riestra

    I have the same problem, I am WinXp Sp3 too.

    I am a developer, and have used all the 10.1RCs. On one of my office pc, 10.1RC have never installed successfully for Firefox and Chrome, but the flash plugin was shown in the plugin list of firefox.

    I tried the some cmd line parameters, no use.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 10, 2010 7:57 PM   in reply to fatmck

    Hi fatmck, Would you please start a thread? The final release for 10.1 came out today and of course some new info.

     

    I can better address your issues that way. It will get confusing when one thread is used for multiple issues.

     

     

    Just pick any subject you like and I'll see your thread.

     

    Thanks,

     

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 10, 2010 8:33 PM   in reply to eidnolb

    I post a new thread here:

    http://forums.adobe.com/thread/657670

     

    Thanks for your patient.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 10, 2010 8:58 PM   in reply to fatmck

    Thanks, I'll look for you.

     

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 11, 2010 10:24 AM   in reply to Chris Valle-Riestra

    Hi Chris, I am very well acquainted with DLM/getPlus/getPlusPlus/NOS:-) I see you are too now:-) Most users have no problem in Removing DLM from Add/Remove/Programs and Features via Control Panel.

     

    There are a couple of things to check. Using IE, go to Tools>Internet Options. Click on Settings, then View Objects. Is there anything listed on the above?

     

    When you tried to Remove the DLM, were you using the Administrator Account?

     

    Now using the SEARCH from Start, enter into the "part of the name" gp.ocx and make a note of where it is and right click and Remove/Delete it. Then run a SEARCH on gp.inf and do the same thing.

     

    Did you Uninstall Flash Player using the Adobe Uninstaller before trying to Install FP in FF again?

     

     

    I have some add'l info on the DLM, etc. and will try to get it.

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 12, 2010 8:47 AM   in reply to Chris Valle-Riestra

    Hi Chris, well you really had a workout!! I had checked my folders for that info late last night and was prepared to post to you that this morning. Surprisingly you have it under control. This should not be that difficult to Remove the DLM. I still don't understand why you weren't able to Remove it from Add/Remove/Programs/Features. I don't mean you in particular, just that I would like to know why it couldn't be done. Also from those that I have worked with on this issue, it appears there is a conflict between the DLM and certain Flash Player Installers.

     

    Now after all you went thru to eliminate the gp files etc, I would have used the Installer that's downloaded and run from the Desktop. But I understand why you didn't, but for others I recommend using those, both for IE & FF. Then sometimes if the DLM was used previously on a system it will interfere using the offline Installers too, so that has to be cleared.

     

    Also I'm surprised too that after all you did that the DLM was still in Add/Remove! LOL Glad you checked that.

     

    Thank you so much for your detailed steps you took to clear this out. You have the expertise to do this, many users are not so talented and the procedures you took will certainly be very helpful to them. The SEARCH function is very helpful indeed.

     

    I don't know what would occur either the next time you need to Uninstall for an update of FP or not. I would not take a chance, use the offline Installers:-)

     

    Thanks again and for marking your thread as answered as well:-)

     

    eidnolb

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 12, 2010 7:33 PM   in reply to Chris Valle-Riestra

    Hi Chris, well I am glad I had the information in order to help. I "collect" information as I research and my Desktop is covered in Folders. That DLM info was from last year and anything new on it I just add to the folder. I most likely have enough info to build a computer, but I wouldn't know where to start, LOL

     

    Most involves anything regarding Flash Player, IE, FF, Chrome, Windows, Anti-Virus Programs, etc and etc.

     

    I referred to your thread today and that other thread that you commented on. I have spent more time on the DLM/getplus since FP 10.1 came out just to get FP Installed properly.

     

    My conclusion is that the DLM and some of the Flash Player Installers are conflicting. So we'll see if that is cleared up soon.

     

     

    Thanks,

     

    eidnolb

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points