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Odd, Green video in Adobe Premiere CS4?

Jun 12, 2010 12:14 PM

Hi! This has been happening to me a lot lately, and I really need a fix!

 

When editing my projects, I will have imported a lot of video files.

 

Before dragging those files into my timeline, I like to preview them.

 

However, sometimes, the video does not play.  The sound does, but all I see in the preview are random frames from other video files that I have imported. (Ex. Say I preview a video of a dog barking, which works.  Then, I try to watch a video of a cat meowing.  I hear the cat perfectly, but random frames from the dog video are all I see in the preview area.)

 

Random videos also turn green when previewd.  I will not be able to hear them, like last time, but the whole frame is green and I will not be able to see them. On the timeline they are black.

 

I usually solve this problem by restarting, but I have to get this project done!

 

I recently imported a WAV file and an mp3 file into my project. ***The video files are in MP4 video format.

 

OS: Windows 7 64-Bit Home Premium

Processor: Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz (4 CPUs), ~2.7Ghz

Memory: 6142MB RAM

Card name: ATI Radeon HD 4650

 

Everything is on my C:/ Drive.

 
Replies
  • Currently Being Moderated
    Jun 12, 2010 12:18 PM   in reply to Brittanyls

    What are the details of your source files? The more details, the better. What is your Sequence Preset?

     

    When you say that everything is on your C:\, do you mean the OS, programs, media, Projects and Scratch Disks, plus the Page File, or are there more details of your I/O sub-system setup, that might be useful?

     

    Also, the reference to "green" makes me wonder if this ARTICLE might be useful. Note: there are many links to other similar issues, so do follow all. the links. There are also some screen-caps in many of those linked threads, so you can see if that is similar to what you are encountering.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Jun 12, 2010 1:22 PM   in reply to Brittanyls

    A sequence is where you tell Premiere that it is going to be editing Apples, not Oranges... look in the help file for project setting information

     

    Also

    A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0
    And even more hardware discussion http://forums.adobe.com/community/premiere/hardware_forum
    Including this post about 3 possible builds http://forums.adobe.com/thread/598040?tstart=0


    Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting


    If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1

     
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  • Currently Being Moderated
    Jun 12, 2010 1:36 PM   in reply to Brittanyls

    Having only one physical HDD can cause all sorts of issues. This ARTICLE is the best that I have ever seen on I/O sub-system (HDD's) setup, that I have found.

     

    Also, note that some of those articles in the earlier link are for PrElements, so some setting will be different. Read all the links, as many are specific to PrPro.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Jun 13, 2010 10:47 AM   in reply to Brittanyls

    Hi,

     

    This is just a crazy hunch...but try this and see if it doesn't fix it...

     

    ---------

    go to control panel, go to system, select your device manager, drop down the system devices tab and disable high definition audio controller

     

    -------------

     

    Also, make sure you have the latest direct X version...

     

     

    Rod

     

    (this is a shot in the dark )

     
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  • Currently Being Moderated
    Jun 13, 2010 3:19 PM   in reply to Brittanyls

    The first thought that comes to my mind is that you're editing files that aren't well designed for editing.  (The MP4 extension supports that idea.)

     

    So, stop trying to edit those files.  Ideally use only I-frame media from pro cameras.

     
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  • Currently Being Moderated
    Jun 13, 2010 3:38 PM   in reply to Jim Simon

    CS4 and 5 edit mp4 natively.

     
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  • Currently Being Moderated
    Jun 13, 2010 3:43 PM   in reply to Ann Bens

    Since MP4, much like AVI and MOV, is really more of a container than a single video format, it would not surprise me in the least if the veracity of your statement was entirely dependant upon what the MP4 file actually contains.  Premiere may well work perfectly fine with the MPEG2 media found in the XDCAM's MP4 files, but may not do as well with an MP4 downloaded off the Internet containing God knows what specific codec variation.

     

    In this case, the symptoms are indicative of them containing something that Premiere just doesn't like.

     
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  • Currently Being Moderated
    Jun 13, 2010 4:27 PM   in reply to Jim Simon
     
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  • Currently Being Moderated
    Jun 14, 2010 11:52 PM   in reply to Ann Bens

    I personally would not use the "pro" moniker for something like that.  But more to the point, what is your point?  That camera records XDCAM media, which I agreed will work. My point was that it's very possible that not ALL MP4 clips will work.  Something downloaded off of YouTube, for example, could create problems for Premiere and produce the symptoms described.

     
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  • Currently Being Moderated
    May 9, 2011 4:09 PM   in reply to Brittanyls

    Has anybody found the solution to this answer?  I have the EXACT SAME problem, and have had it for over a year.  I don't know what the problem is.  Maybe my computer isn't powerful enough?  I also have everything on the 1 [C] drive, so, maybe thats where my problem could be coming from.  Thanks in advance for any suggestions.

     
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  • Currently Being Moderated
    May 10, 2011 6:32 AM   in reply to tpatterson319

    Welcome to the forum.

     

    As noted above, the more info that you can provide, the easier it will be for others to remotely diagnose the issues. This ARTICLE will give you an idea of what info is needed, and give you tips on how to find some of it.

     

    Please let us know a lot more about your system, your Source Files, your Sequence settings and the exact problems that you experience, plus when you experience them.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    May 10, 2011 11:35 AM   in reply to tpatterson319

    Everything on the C drive is not good practice but should

    not make your footage green.

    Is your graphics card up to date?

     
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  • Currently Being Moderated
    May 10, 2011 2:12 PM   in reply to tpatterson319

    Hi Everyone,

     

    Thanks so much for the initial response to my question - I really appreciate it!  Everyone in this forum is EXTREMELY helpful, and I hope I can find a solution.  I have taken your advice and am currently going through all of the troubleshooting stages listed in the above, but, have not yet had any luck thus far.  I figured I would post here, while I continue to troubleshoot on my end.

     

    Specific Problem:

    I have several .mp4 video files in my project timeline that I captured via a Hauppauge HD PVR capture card.  When I load the project, only some of the videos do not load properly.  The thumbnail photos for the videos that don't load properly are simply green, and when I play it, only the audio from the clip properly plays.  The video is either just a green screen, or it is a black screen with random still images from OTHER video files I have in the timeline.  When I restart the computer, and re-open the project, the affected video files are different every time.  I have about 40 or so different clips in this project, and the ones that seem to get affected by this problem are the ones that are last to load.

     

    Also, once the project is loaded, and I see that some of my video files are affected by this problem, the computer seems to really lag, and Premiere Pro has trouble operating.  Premiere Pro often gets the (Program Not Responding) message, and I have to force close it, and restart my computer, to ensure a fresh start.

     

    Also, when this PP is having its problems, my whole computer slows down.  I have a widget on the desktop that shows CPU and RAM usage.  When PP is having its problems, the RAM meter goes up to 95 - 100%.

     

    Green problem - screenshot.jpg

     

    What I've Learned So Far:

    I downloaded and ran the Sherlock Codec Detector and the Gspot Codec program, and have determined that my computer is missing the following codecs:

     

     

    Broken Codecs

    -------------

      "MainConcept (Adobe2) AAC Decoder"

         FileName       = "C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\ad2daac.ax"

      "MainConcept (Adobe2) H.264/AVC Decoder"

         FileName       = "C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\ad2dsh264.ax"

      "MainConcept (Adobe2) H.264/AVC Video Encoder"

         FileName       = "C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\ad2evh264.ax"

      "MainConcept (Adobe2) MPEG Audio Encoder"

         FileName       = "C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\ad2mceampeg.ax"

      "MainConcept (Adobe2) MPEG Video Encoder"

         FileName       = "C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\ad2mcevmpeg.ax"

     

     

    When I click on each of the codecs, I get the following error message: "The driver file for this codec was not found. This probably means the codec was not unistalled properly".

     

    In Gspot, I have similar results, and it says the file is missing for these codecs.

     

    Do you guys think this is the problem?  If so, would it be a simple fix as to just download the codecs I am missing?

     

    My System Info:

     

    1. Codecs - avc1
      1. Name: H.264/MPEG-4 AVC
      2. Status: Codec Status Undetermined (what does this mean)
    2. Premiere Pro
      1. Version number - CS4 version 4.2.1
      2. Installation language - English
      3. Updates applied - Not sure
      4. Project/sequence settings - XDCAM EX > 1080i > XDCAM EX 1080i 60i (HQ)
    3. Operating System
      1. Name - Windows 7 Professional
      2. Update/patch level - ??
      3. Installed language - Enlgish
      4. Display resolution and color depth. - 1920 x 1080, not sure on color depth
    4. CPU type and speed - Intel(R) Core(TM)2  Quad CPU    Q8400 @2.66GHz    2.67GHz
    5. Amount of memory (RAM) - 6.00 GB
    6. Video card
      1. Manufacturer - NVIDIA
      2. Model - GeForce GT 330M
      3. Driver version - 8.16.11.8959 (3/15/2010)
    7. Number of monitors (displays) in use - 1
    8. Audio card
      1. Manufacturer - Realtek
      2. Model - Realtek High Definition Audio
      3. Driver version - 6.0.1.6005 (12/16/2009)
    9. Each hard drive's capacity and space remaining
      1. 301 GB free of 455GB
      2. No partitiaons
      3. EVERYTHING is on the C drive - OS / Project / Media
    10. Hardware capture device
      1. Manufacturer - Hauppauge
      2. Model - HD PVR
      3. Driver version number - 1.5.6.1

    Capture

    software

    1. Name - ArcSoft
    2. Company - TotalMedia Extreme
    3. Version - Copyright 2007?

     

     

    No Error Messages

     

    The video files I am using are all .mp4 files that were obtained from the capture card, that were originally puleld from a DirecTV HD DVR satellite receiver.  From Gspot, one of the video's information is as follows:

     

    3gp4: 3GPP Media (.3GP) Release 4

    - isom: MP4  Base Media v1 [IS0 14496-12:2003]

    Recommended Display Size: 1920 x 1080

    Created: 2011 Apr 05   11:54:37

    Modified: 2011 Apr 05   11:54:37

    Thank you all in advance for your suggestions.  Please let me know if I can provide any other information.
     
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  • Currently Being Moderated
    May 10, 2011 2:40 PM   in reply to tpatterson319

    I think Premiere does not like these particular mp4's (due to the capture card) might want to convert them first into something Premiere likes.

    http://www.squared5.com/

     

    The broken codes is a false report, you can disregard that.

     
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  • Currently Being Moderated
    May 10, 2011 4:55 PM   in reply to Ann Bens

    Thanks for the tip Ann - which file format would you recommend converting to?  I could give this a try, but, if possible, I would rather not convert all of my files, as I have nearly 9 GB of video, spread over 85 files.

     

    My capture software is capable of capturing in .m2ts, .ts, and .mp4.  I chose .mp4 because that is what I was familiar with.  In the future, would it be advisable to capture in either of the other two formats?

     
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  • Currently Being Moderated
    May 10, 2011 5:05 PM   in reply to tpatterson319

    So I just downloaded the MPEG Streamclip from Squared5.com, and am running into an issue with my files.  As soon as I select Open File, and select one of my videos, the program crashes and I get the following error message:  "MPEG Stremclip has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available"

     

    Bummer.

     

    I wonder if something is up with the way these video files are encoded.  Thoughts on this or any of my problems anybody?  Thanks again,

     

    -Taylor

     
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  • Currently Being Moderated
    May 10, 2011 6:58 PM   in reply to tpatterson319

    Please start a separate topic to discuss the inner workings of MPEG Streamclip.

     

    -Jeff

     
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  • Currently Being Moderated
    May 11, 2011 8:45 AM   in reply to Jeff Bellune

    Sure thing - I'll start a new post to talk about the MPEG Streamclip.

     

    Any advice on my original problem is still MUCH appreciated.  Thanks so much everyone!

     
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  • Currently Being Moderated
    Aug 7, 2011 10:28 PM   in reply to tpatterson319

    I had similar issues with Premiere CS5 and After Effects CS5 - when  handling a lot of clips some turn green in a random fashion just like in the screenshot by  tpatterson319. Then I converted all my source clips to DV-AVI  (uncompressed) and the problem was gone. My source clips were quicktime. I haven't had problems with h.264 source.

     
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  • Currently Being Moderated
    Apr 2, 2012 8:04 PM   in reply to tpatterson319

    Hi , did you get an answer to your problem? I do not see a straight answer even though the thread says it was answered. I am having the same problem. My system  worked fine for a couple years, til this week when the same problem you experienced appeared. A difference is the  mp4 files  turning green are ones  rendered  by  premier itself using the  H.264 format, and is sporadic. I uninstalled  and reinstalled the  whole Adobe  suit, then  reinstalled the operating system and reinstalled the suit, and it is still doing the same. What concrete answers were offered?

     
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  • Currently Being Moderated
    Apr 3, 2012 8:34 AM   in reply to Brittanyls

    Hello,

     

    Yes, my problem was eventually solved, but I'm not sure if the solution will help everyone.  I simply uninstalled Premiere Pro CS4, and upgraded to CS 5.5.  That solved the problem.  I asked my IT guy about why this happened, and he said that CS 5.5 was just a better configured program, so this is why.

     

    Hope this helps!

     
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  • Currently Being Moderated
    Apr 10, 2012 8:45 PM   in reply to tpatterson319

    HI , thanks Brittany and tpatterson319. I did not reply straight away as I did some more digging.

       Upgrading to CS5 would be nice, but not everyone can, so I stuck with CS4 to try and solve this one, and rendering into another format does not actually fix the problem because the MTS files are not the problem (although there is a long list of complaints about the format all over the internet which I am also working on understanding and that is for another thread) The problem is with the H.264 files rendered by the same CS4, getting green icons etc. Three weeks working on this one, following a few small clues, and lots of trial renders and mucking around, I think I have a consistant fix. 

        What was the problem? When you want to export to full high definition, the high quality preset gives you a default of min 32mb and max 40mb bitrate (if I rember rightly). I usually do not use these bitrates. I export at  6-8mb for youtube to keep file sizes down, and I started exporting this project at 10-15mb, reasoning that the files come out to about the same size at that rate, as those of the camera, so no point going any higher. I did notice that the file properties in premier reported only around 3mb bitrate on the camera files though.. interesting. Somewhere along the way I upped the export  bitrate from 10-15,  to 15-20mb to guarantee quality without using a lossless codec, and it seems that these are the ones, the most recent renders which are greening out, as not all of them are greening out. Premier can render them out of the program, but the import handler has a hernia, and can't import them. Considering the reported 3mb range of the camera files and some icons not greening out... I identified offending greenies, closed premier down, used encoder to re-encode to  10-15mb max, dump the old file into a folder, rename the new one with the old name, open Premier .. and  VOILA. they are not  green. I THINK I  have the solution! It worked consistantly with various files this evening. It seems the export bitrate was too high.  Maybe CS5 can handle higher bitrates. But recommendation fix.. reduce the export bitrate.

     
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  • Currently Being Moderated
    Apr 18, 2013 1:53 PM   in reply to pagestep

    Although I have upgraded and  no longer have this problem, I travelled and had to use a laptop that was only 32 bit windows system, windows XPpro, and  adobe CS4 and  had  the  same old green preview problems, and so I thought I would  add further  info gleaned as a result, and for some sort of personal satisfaction and closure.

      It seems that the 32 bit system has its limits( and CS4 also). CS5 won't go on a 32 bit system, thus the CS4 install, and XP. The limit is that memory has a max of 4Gb usage and cannot use more than 4Gb even if you install it, and that also includes ram on your video card... max 4Gb TOTAL, and so when the premier video importer caches your files, large high bitrate HD footage  uses up the alotment really rapidly and cannot handle what it needs to, and corrupts the cached files, and gives the green preview as a result. I see that someone  has the same problem with CS4 on a windows 7 system, so it  may be  associated with the coding of CS4 and  not necessarily just with the 32 bit system, ( can't remember if they had a 64 or 32 bit system).   

       Whatever the case, the  work around for me has been to do your project in smaller bites. Use proxy files to edit with, and render the full HD in 2 min segments.The lower number of HD clips in the project open at a time, the better. If you work 2 mins of project, render it into one file, then reimport that, getting rid of the  list of  files used to render the  2 min vid from your project, even from the  project window , as even having them there sitting doing nothing causes the importer to cache them, then the importer does not get a chance to max out (at about 3.7gb, considering the other 0.3 is sytem and other Ram usage. ) I have  managed to manage the problem this way. Success to you all!

     
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