Skip navigation
Currently Being Moderated

Photoshop CS5 epson scanner issue

Jun 13, 2010 6:59 PM

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jun 13, 2010 7:25 PM   in reply to bluerosez

    I would just skip using Twain and just use "Preview".... that's what I do....

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 13, 2010 7:30 PM   in reply to bluerosez

    Use the application "Preview"... a native part of your Mac OS.      If you are already using that try turning the scanner off and then on.   

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 13, 2010 7:36 PM   in reply to bluerosez

    No, I don't scan from within Photoshop.   I open "Preview" and then click on "File" and then "Import From Scanner".   Trying to import from within Photoshop has just gotten too difficult.  I am on PS5.   I import from my Epson 3200 using Preview not Photoshop.  Hope this helps.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 14, 2010 7:52 AM   in reply to bluerosez

    Unfortunately that is exactly what I used to get on CS4 when I tried to use TWAIN with the Epson Driver....  most of the printer drivers aren't updated to use TWAIN with the new software so you have to use the software outside of Photoshop.   You should be able to use the free standing Epson Scan to operate outside of Photoshop... but I believe the days of scanning right from Photoshop are over.  If you can't use Epson Scan try Vue Scan or Silverlight.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 14, 2010 3:12 PM   in reply to bluerosez

    There is no difference between the scan through TWAIN directly to Photoshop and the one directly from the Epson standalone driver, if the quality is not there then it either something different you have done with the standalone or a perceptual issue.

     

    Honest!

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 23, 2010 7:01 AM   in reply to bluerosez

    I had the Epson Scan stop working for me after upgrading to CS5. Something to do with 64-bit I believe. My solution was to  use Image Capture (comes with your mac). Open Image Capture, your scanner should show up on the left side, select it. On the right you'll see a Scan To: pull down menu. Select Other, then select Adobe Photoshop CS5 from your apps folder. Then it will scan directly into Photoshop CS5. Not as convenient as never having to leave Photoshop, but it works. Your only other option is to open Epson Scan as a separate app, save your scan to disk, then open from PS.

     

    - Good luck!

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 23, 2010 7:23 AM   in reply to bluerosez

    I was just going to suggest that you switch Photoshop to 32 bit mode. And install the proper TWAIN driver.

     

    For those who don't know, here's the procedure:

     

    Go to Adobe and download the optional plugins, which include a TWAIN driver.

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4687

     

    Quit photoshop and install. Select Photoshop from your app menu and hit Get Info (command i). Select the 32 bit mode check box, then open up PS. Everything should work now.

     

    I'm not sure what you're missing when you run in 32-bit mode. I suspect some loss of speed on really huge files. I only switch to 32 bit mode when I have a LOT of scanning to do. MAYBE someday Epson will come out with a 64 bit mode plug in, but my past experience with Epson is that they rarely update their software. They'll only come out with an updated driver for a new scanner. In any case, at least there's a work-around. I always love it when "new, advanced" software can't do what it used to do.

     

    - G

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 23, 2010 8:43 AM   in reply to bluerosez

    I wanted to use my epson scanner today with CS5 for the first time, but like so many others could not use it with photoshop.  I had not other problems with earlier versions .  So what I did was to copy the twain plugin out of CS4 plugins (import_export folder) and transfer into the same folder in CS5. It worked perfectly.  Now this is with windows but I would imagine it won't be that different in macintosh.

     

    Hope it works for you

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 23, 2010 9:10 AM   in reply to bluerosez

    As long as it works!! It's so much easier accessing the scanner from Photoshop instead of having to use the stand alone software. I often find some really complicated answers to problems that can be solved simply but as I said as long as it works that's all that matter.

     

    K

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 25, 2010 10:23 AM   in reply to bluerosez

    It's TWAIN.... it's buggy and not reliable....

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 25, 2010 10:32 AM   in reply to bluerosez

    Frankly I think luck..  It didn't on mine.... it would work for a while and then crash right after I hit "scan".... totally unreliable.   Each generation of Photoshop requires some updating to third party software... I suspect TWAIN hasn't been updated in three generations. 

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 25, 2010 10:44 AM   in reply to bluerosez

    CS5 for Mac was rewritten from the ground up to be a 64-bit program (CS4 for Windows was 64 bit, but not for Mac). So I suspect that that's the problem with CS5 and Epson incompatiblilties. Of course, Epson will never come out with an updated driver. They'll want you to buy a new scanner.

     

    I know Epson scanners are real picky about their USB connection, like connected directly to the computer and not through a USB hub. Sometimes it even makes a difference if you use the front USB port instead of the back! *shrugs*

     

    Have you tried scanning using the Image Capture program yet?

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 11, 2010 5:46 PM   in reply to bluerosez

    Hi, I have the same problem.

    Epson 10000XL will not scan directly within Photoshop CS5 (Mac 10.6.4) (it will scan within CS4) clearly a plug in problem..

     

    I use the stand alone Epson Scan driver, but that is dam annoying, as I then have to import into photoshop, and then I have another file to clear away afterwards...

     

    When you pay a few thousand (over $6000 here in Australia) and also the Photoshop CS upgrades, you expect people to support things...

     

    Dam annoying on both their parts...

     

    Sandy

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 12, 2010 1:53 PM   in reply to Sandy Barrie

    Did you read the rest of the topics?

     

    Unless the scanner has a recent TWAIN driver that supports 64 bits, it will only work with 32 bit apps. (Photoshop CS5, by default, launches in 64 bit)

     

    And the TWAIN plugin is still an optional install, because so many scanner drivers are causing crashes (which users have trouble troubleshooting).

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 14, 2010 11:03 AM   in reply to bluerosez

    I really cn't stand to have someone complain about nothing.

     

    You nevr yourself attempted to find a way to work with your own equipment.

     

    Here look

     

    Screen shot 2010-08-14 at 9.47.46 AM.png

     

    So it doesn't crash, one of the reason it crashes as a twain driver is that users do not select a large enough clean work area.

     

    Here look

     

    Screen shot 2010-08-14 at 9.49.07 AM.png

     

    Here look (to Open in 32 bit)

     

    Screen shot 2010-08-14 at 9.53.59 AM.png

     

    As Chris said the twain acquire is optional and he told you where to find it.

     

    Everyone has pointed you in the right direction and you only want what you can't have even if it does nothing for you.

     

    Give it a break and use your scanner and have good health and success with your business.

     

    It is compatible as Adobe told you but it was well established on the internet before it was release plug ins like

    scanner drivers that of Espon that are not 64 bit will not work in 64bit mode.

     

    In short you have to accept some responsibility for not thinking this out and not adapting.

     

    One more thing I found myself that I cab scan much faster and better by not using the twain and instead scan using the stand alone driver, something I resisted for no reason except I was set in my own ways and did not want to change.

     

    You will get use to it and find it a blessing indisguise.

     

    One of the advantages is that you can scan and at the same time work in Photoshop which is impossible with the twain.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 14, 2010 7:20 PM   in reply to bluerosez

    Hi, not all of us mac users have PHD's in computing... (why I bought a mac)

     

    and to some of us inconcistent oprating problems, what worked well under one version, that now does not work under another upgraded version is a Big issue.!

     

    from within Photoshop, I can call up the scanner driver, and even get it to scan a preview, but click the scan button and I get an error message.

     

    I dont know (read not having a PHD) where the problem exists.

     

    Does Photoshop have a problem with twain, does twain have a problem with photoshop, does epson scan have a problem with both.???? the combinations could go on. does they have a problem with the new OSX... and where does the fault lay... especialy considering that everything worked fine in just a previous version of Photoshop... nothing else was changed. still the same scanner driver.. though I dont know if Photoshop loaded a new twain.??? and how do you check on what version of that you are running...?

     

    Yes I can scan from epson scan and then import to photoshop. but doing a few dozen files a day makes the double steps and file handeling a problem that I would rather avoid.

     

    (So far this year I have passed the 4,000 scans mark. consider I have a collection of several hundred thousand items to scan, I need a few life times... and double stepping both complicates it when in this day and age and so called intergrated computing, it should be less complicated, read paying thousands $ for these items... so it is not unreasonable to expect some support...)

     

    regards, Sandy

     

     

    Scannor error.png

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 15, 2010 12:27 AM   in reply to Sandy Barrie

    Yes, Photoshop does have BIG problems with poorly written TWAIN drivers.

     

    That's why the TWAIN plug-in was removed by Adobe from the default installation of Photoshop as far back as CS4, and only offered as an optional plug-in supplied with corresponding caveats.  The problem is the proliferation, perhaps even ubiquitousness, of badly written scanner drivers delivered by the scanner manufacturers.  This is unlikely to change.

     

    You need to understand that Photoshop does NOT scan, nor can you "scan in Photoshop".  Photoshop has never had that ability and it never will.  All you do when you scan through a TWAIN driver is call up the scanner manufacturer's scanning software through the Import menu—and unnecessarily tie up Photoshop while you scan.  At that point, you are at the mercy of the scanning software.

     

    The advisability of scanning outside of Photoshop has often been explained and stressed in these forums.  With a utility such as VueScan (or $ilverFa$t) you can even set your preferences to have the image automatically and transparently open in Photoshop.  No "extra step(s)" involved.

     

    If you see a difference in color, that could be due to the particular stand-alone scanning software you use not being color managed while Photoshop, of course, is.

     

     

    Wo Tai Lao Le

    我太老了

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 16, 2010 5:05 AM   in reply to bluerosez

    You see in your scanner interface at the bottom of the panel there is a button that say configuration hit that button. You will then be able to access all the settings like changing the color space profile to adobe RGB and the under the other tab change the work space for the Epson Scanner this is important to have a workspace with a lot of free continuous space, especially if you attempt to use it as a Twain and I mean a lot of free space and that is more than a couple of hundred GBs.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 16, 2010 5:19 PM   in reply to bluerosez

    I have tried it in 32 bit..the scanner shows up then crashes when you try and scan no matter what (using Twain) .

    Which means that there is a serious bug in the scanner driver.

    Epson will have to fix that.

     

    Photoshop is compatible with scanners.

    But it is up to the scanner manufacturer to ship a working scanner driver.

     

    Adobe did their part.

    Now you need to talk to Epson and get Epson to fix their driver code.

     

    Can it ever work? Yes.  But Epson will have to fix their driver code.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 16, 2010 7:44 PM   in reply to bluerosez

    Hello I aslo have a Epson 10000 XL, yet I use Silverfast Ai to scan it has better interface for scanning and works well.

    check it out

    http://www.silverfast.com/show/silverfast/en.html

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 17, 2010 1:31 PM   in reply to bluerosez

    I don't know why Epson would tell you that Adobe is repsonsible for Epson's driver code.

    Epson writes and ships their driver code, and Epson is the only party that can fix bugs in their driver code.

     

    Adobe can't fix Epson's code, so there is nothing Adobe can do to solve the problem in Epson's driver code.

    I think you're dealing with first level tech support, who just want to get you off the phone as quickly as possible.

    They're not even being logical about it.

     

    I'll try to get some of the Epson executive types to look into this. No, I can't give you their direct contact info.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 17, 2010 7:09 PM   in reply to bluerosez

    I have also been a 'loyal' epson customer, even have two epson large format printers, the latest 7880 I only Spent $5,500. and have spent more than that on ink... yet I cant even get a paper sampler from them...

     

    (their lack of support for customers is appalling. I was once charged for service while the item was still in warranty for an epson 9500 that I paid $25,000 for... that incident was published in Australian Macworld, much to their embarresment.)

     

    what I also seem to see is the lack of cooperation between both... you think adobe would want to help make scanner drivers compatible, and epson also, etc... to me it looks like each take stheir own stance, to the detriment of the end user...

     

    I love the quality epson put out. I have lectured on their equipment. (at one workshop on Scanning using an epson 4990, after I showed graphicaly the difference in quality between their and other brands, four of the attendees went out and bought that scanner combination...)

     

    but the opposition is starting to catch up... if they keep up with their attitude, I may simply have to give them a miss in the future.

     

    after all, if they make things hard to work with, what is the point of using theirs...

     

    regards

     

    Sandy Barrie

    Honorary Life member, Australian Institute of Professional Photographers.

     
    |
    Mark as:
1 2 Previous Next
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points