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pattva
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Tiny Shrunken PowerPoint Import?

Jun 15, 2010 1:22 PM

I'm using Captivate 4 and PowerPoint 2007 and all of a sudden today whenever I try to either create a new project from a PowerPoint or import slides from a PowerPoint they all come in shrunken and tiny in the middle of the screen.  Doesn't matter what resolution the project is set for, and I've checked the page setup in PowerPoint and all of those settings are correct and haven't changed.

 

Has anyone ever seen a similar issue?  Know how to solve it?

 
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  • Currently Being Moderated
    Jun 15, 2010 2:00 PM   in reply to pattva

    Hello,

     

    How does it present after publishing: still shrunk or OK? Check this please, because it could be due to the installation of a CS5-app and there are several threads about it in this forum. But could you first check if the published file is OK?

     

    Lilybiri

     
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    Jun 16, 2010 2:06 PM   in reply to Lilybiri

    I'm having the same problem using CP4 and PPT 2003. When I Create Project and select From MS PowerPoint, the slides import but end up as slightly oversized thumbnails. They do publish correctly, however. There are no CS-5 apps onboard. Comments?  Suggestions?

     

    Dell XPS 400

    XP, SP3

    P/dual 3.00GHz

    2.99 GHz, 3.50RAM

     
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    Jun 16, 2010 3:11 PM   in reply to Lilybiri

    I got this exact same problem after installing CS5-app.

     

    I hope de-installing CS5-app reverts to the previous behaviour

     
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  • Currently Being Moderated
    Jun 16, 2010 3:34 PM   in reply to dparkeruk

    Hi all

     

    First off, anyone experiencing this should please report it to Adobe via the Bug Reporting form. (Link for that is in my sig)

     

    I believe what is happening is that you are seeing Flash animations. And you have been upgraded to the latest and greatest version of the Flash Player.

     

    Possible solutions are:

    • Learn to live with the tiny view of things and just know they will present normally when you publish.
    • Uninstall the Flash Player/Plug In and install an older version.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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    Jun 16, 2010 4:54 PM   in reply to dparkeruk

    We are investigating the issue and I will get back to you about it ASAP.

     

    Allen

     
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  • Currently Being Moderated
    Jun 17, 2010 1:58 AM   in reply to Captiv8r

    Thanks for trying to help Rick,

     

    Unfortunately, after removing Flash Pro CS5, re-installing Captivate, removing all Flash Players and installing the only Flash Player I could find (10.1), the problem remains.

     

    I find it very hard to ignore this, I need the slide to look like what it will do when I publish as I am building the slide ..

     

    This was working fine until yesterday .. there *must be a way to revert.  I guess I did not follow your instructions to the letter .. you said to install an *older version of Flash .. Do Adobe have an archive page? .. I couldn't seem to find it.

     

    I really hope this gets sorted out soon.  I cannot log a Bug because I am only evaluating the software at the moment.  I want to put something really nice together to justify purchasing the software but this is going to make achieving that a lot more difficult - perhaps it is easy for some people to visualize what the slide will look like when it is published but I find this very difficult.

     

    I have been really impressed with the usability of Captivate.  I tried Articulate and, although I am sure it is probably a decent tool, found it very hard to pick up and run with so I tried Captivate and found it very easy to hit the ground running.  This problem however presents a major hurdle .. especially since it was working fine previously

     
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    Jun 17, 2010 2:11 AM   in reply to dparkeruk

    The engineering team is looking at this issue now and I should have an update for you soon. There is apparently an issue which is triggered by installing the latest Flash player. It only appears in the edit window in Captivate 4, and doesn't appear at this point to affect published projects. We have seen some reports that Rick's uninstall solution is successful, and others that  it isn't sufficient to correct the problem.

     

    The problem appears to influence the scale of all embedded flash content, not just PowerPoint slides. I'll keep everyone informed as soon as I get more information.

     

    You can help solve this issue by continuing to report, and esp. letting us know the exact machine specifications / OS you are using.

     

    --Allen

     
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    Jun 17, 2010 3:10 AM   in reply to Allen_Partridge-1MiBZx

    Got it working ..

     

    The trick was to install an older version of Flash Player.

     

    To do this I had to:

     

    1. Follow the instructions in: http://kb2.adobe.com/cps/402/kb402435.html to de-install Flash Player

    2. Get an archived version of the player from http://kb2.adobe.com/cps/142/tn_14266.html

     

    I used version 10,0,45,2 and it worked for me

     
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    Jun 18, 2010 4:12 AM   in reply to dparkeruk

    I had the same problem and came looking on these forums specifically for a solution to this problem.

     

    Thanks to dparkeruk

     

    I followed your instructions and my filmstrips are back to normal.

     

    Bravo!

     
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    Jun 18, 2010 5:06 AM   in reply to dparkeruk

    Thanks dparkeruk, your instructions worked for me too.

     
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    Jun 18, 2010 6:29 AM   in reply to pattva

    Allen, you say: " It only appears in the edit window in Captivate 4" This also affects the storyboard view on my computer.

     
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    Jun 18, 2010 8:47 AM   in reply to pattva

    I am in the same situation and have been able to resolve.  Even saved ppt back to earlier MS version to see if that would make a difference.  No luck.

     
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    Jun 18, 2010 8:48 AM   in reply to Memo8

    previous reply.  Meant to say have be UNABLE TO RESOLVE.

     
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    Jun 18, 2010 8:55 AM   in reply to jwatt@hmstn.com

    Hi there

     

    This has nothing to do with PPT version. So it's no surprise that saving as a different version made any difference.

     

    Please Re-Read this thread from start to finish. One post explains that you need to remove the Flash Player and install an older version. There are links that take you to relevant areas.

     

    Once you perform the uninstall/reinstall hokey pokey the PPT should look normal again.

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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    Jun 18, 2010 10:04 AM   in reply to Captiv8r

    Older version from what?  I am on 10.1.  How old should the version be?

     

     

     

    Judy Watt

    Education Development Coordinator

    Healthcare Management Systems, Inc.

     
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    Jun 18, 2010 10:04 AM   in reply to jwatt@hmstn.com

    Hi there

     

    I'd probably go to verion 9. something.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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    Jun 18, 2010 1:47 PM   in reply to Captiv8r

    You can correct this issue by un-installing Flash Player 10.1 and re-install Flash Player 10.0.45.2. This issue is seen only with Flash Player 10.1 and not seen in the published movie.

     

    Allen

     
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    Jun 19, 2010 1:13 AM   in reply to Allen_Partridge-1MiBZx

    I tried uninstalling and installing 10.0.xx.xx but there's nothing there, no

    Flash. Is there a doc that describes how to install, step by step, an

    archived version?

     
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    Jun 21, 2010 12:46 PM   in reply to Allen_Partridge-1MiBZx

    Are they working on a solution aside from uninstalling the flash upgrade?  The upgrade was pushed to my entire agency, and getting my version uninstalled and an older version reinstalled is proving to be as frustrating as the shrunken PPT slides...

     
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    Jun 21, 2010 12:51 PM   in reply to Khrungy

    Hi there

     

    Personally, my guess will be that the Adobe answer will be to upgrade to version 5 when it becomes available. I know they have been working hard on preparing it and I seriously doubt that they will be likely to step back to the older code base of version 4 and produce an update to address the issue.

     

    Note that I really don't have any evidence to base this on. I've not heard anything from Adobe either way. It's purely a speculative guess on my own behalf here.

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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    Jun 21, 2010 2:34 PM   in reply to dparkeruk

    I tried these steps, but when I open Captivate, I am notified that I have an older version of Flash and redirected to load the latest version of flash????

     

    Thanks in Advance!

     
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    Jun 21, 2010 2:38 PM   in reply to 2001rkc

    Hi there

     

    Out of curiosity, what version of Flash Player did you install?

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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    Jun 21, 2010 2:49 PM   in reply to Captiv8r

    Hi Rick,

     

    I followed the uninstall steps from //http://kb2.adobe.com/cps/141/tn_14157.html, rebooted

     

    and then downloaded fp10 archive folder, extracted and ran flashplayer10r45_2_win.exe

     

    Captivate still says i need the new version and won't even open!!!!

     

     

    Thanks!

     

    Arnold

     
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    Jun 21, 2010 3:08 PM   in reply to Khrungy

    I went back to 10.0.45.2 as Alan Partridge suggested. Uninstalling the 10.1 went ok due to the availability of the Flash uninstall pgm. however, installing a downversion was not painless. Based on something I Googled, I deleted all the references to Flash in the Registry which seemed to make the downversion install work.  Nevertheless, I'm back with 10.0 and Captivate is working as expected.

     
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    Jun 21, 2010 3:01 PM   in reply to 2001rkc

    Hi Arnold

     

    I believe there are actually TWO different installers. One is for Firefox browsers and the other is for IE. I think the Firefox install is a "helper object" while the IE install is an ActiveX control. So I'm wondering if perhaps you selected the wrong one to install?

     

    I'm not 100% sure on this, but I believe it's the IE ActiveX control you have to worry about.

     

    Cheers... Rick

     

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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    Jun 21, 2010 3:38 PM   in reply to Allen_Partridge-1MiBZx

    I am also experiencing this. The project publishes OK but affects my ability to create highlights and such on the slides prior to publishing. I installed the latest Flash Player, am using Windows XP Service Pack 3, Office 2003, and Captivate 4.

     
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    Jun 22, 2010 3:33 AM   in reply to kweimer

    K,

     

    Can you share the pain. It will help others avoid the same problems. Also can people comment on their OS wrt this issue? Is this exclusive to Windows XP?

     

    --Allen

     
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    Jun 22, 2010 4:20 AM   in reply to pattva

    We are trying to go back to the previous version as indicated in this blog, but after we remove the new version and reinstall the old version, and then try to open Captivate, there is some sort of Flash player version check taking place. Since we do not have the latest version, Captivate 4 is no longer opening for us. We are all on Windows XP SP3, IE8, Captivate 4.0...

     

    Anyone have any suggestions?

     
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    Jun 22, 2010 4:47 AM   in reply to pattva

    Small Microsoft PowerPoint & Adobe Flash Objects in Captivate 4 after Flash Player 10.1 Installation

     

    After upgrading to Flash Player 10.1, you may notice that imported Powerpoint images and SWF animations appear smaller in the Edit area and Storyboard. The issue does not affect published content. This issue affects authoring space appearance of several Captivate objects, like the FMR animations, text animations, any third party animations and widgets.  We are investigating this issue. 

     

    At this point we are recommending the following work around. Un-install Flash Player 10.1 using "Start: Control Panel: Add or Remove Programs," restart your computer and then install the previous version of Flash Player - 10.0.45.2. Please follow the following steps:

     

    1.     Go to Settings à Control Panel (On Windows XP)

    2.     Open Add/Remove Programs dialog.

    3.     Select Adobe Flash Player 10 ActiveX and click ‘Remove’ button.

    4.     Once the un-installation is complete, re-start your computer.

    5.     Open your browser and go to this link - http://kb2.adobe.com/cps/142/tn_14266.html

    6.     Under “Archived Versions” section, click on Flash Player 10 link and download the zip file containing all the Flash Player 10 exes.

    7.     Extract the zip file and then select 10r45_2 folder.

    8.     Inside this folder, double-click on flashplayer10r45_2_winax.exe to install Flash Player ActiveX.

     

    If you have any difficulty with the preceding steps.

    1.     If you are not able to install this version of Flash Player then follow the link http://kb2.adobe.com/cps/141/tn_14157.html in your browser.

    2.     Click on Windows: uninstall_flash_player.exe

    3.     Save this uninstaller on your machine and run it to do a clean un-install.

    4.     Try to run flashplayer10r45_2_winax.exe to install Flash Player ActiveX once again. (Beginning with Step 4 above.)

     
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    Jun 22, 2010 6:00 AM   in reply to dparkeruk

    A very special thank you to dparkeruk for providing this solution.  It worked for me!  AMEN!! For complete success I recommend that users dowload the Adobe Flash Uninstaller and follow the directions to the "letter" ... making sure to RESTART your computer BEFORE attempting to install an earlier version of Adobe Flash.  NOTE: Adobe Flash Player version 10.0.45.2 worked for me.  My OS is Windows Vista Home Premium 6.0 (Build 6002: Service Pack 2).  For ever thankful for saving me from a complete meltdown ;-)  Pamela

     
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    Jun 22, 2010 6:47 AM   in reply to Allen_Partridge-1MiBZx

    Thank You Very Much,

     

    I have to teach a class for the next few days, but I will try it ASAP.

     

    - Arnold

     
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    Jun 22, 2010 12:09 PM   in reply to Allen_Partridge-1MiBZx

    Thank You!!!!

     

    It worked!!!! 

     

    I can see the slides again!!

     

     

    Again, many thanks!   - Arnold

     
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    Jun 22, 2010 5:02 PM   in reply to 2001rkc

    It almost feels like a miracle, doesn't it? ;-)

     
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    Jun 22, 2010 5:51 PM   in reply to dunganp#123

    LOL, yep. Adobe taketh away... and Adobe giveth!

     

    (Or perhaps more accurately... Adobe breaketh... and Adobe provideth a workaround!)

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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  • Currently Being Moderated
    Jun 23, 2010 5:02 AM   in reply to Captiv8r

    Sorry, I've been out of the office.  I am on 10.1 flash player.

     

     

     

    Judy Watt

    Education Development Coordinator

    Healthcare Management Systems, Inc.

    3102 West End Avenue

    Suite 400

    Nashville, Tennessee 37203

    (615) 383-7300 Ext.2391

     

    Fax (615) 386-6662

    jwatt@hmstn.com

    http://www.hmstn.com

     

    HMS welcomes your feedback on our service. If there are any areas we can improve, please email our Quality Service Department at mailto:hmsquality@hmstn.com. If you receive STAR service, please email mailto:hmsstar@hmstn.com and tell us about your experience. We appreciate your business.

     

     

    CONFIDENTIALITY STATEMENT: The documents accompanying this transmission may contain confidential health information that is legally privileged. This information is intended only for the use of the individual or entity named above. The authorized recipient of this information is prohibited from disclosing this information to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or action taken in reliance on the contents of these documents is strictly prohibited. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents.

     
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    Jun 23, 2010 8:30 AM   in reply to Allen_Partridge-1MiBZx

    I followed the steps to uninstall 10.1 and reinstall 10.0.45.2 and it all now works fine. Thanks for the workaround.

     
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    Jun 24, 2010 10:24 AM   in reply to Allen_Partridge-1MiBZx

    Allen,

     

    Thanks. This solution gets Captivate 4 back to working order for us, but our IT folks are having a fit... They claim the 10.1.XX.XX version was deployed to fix a security risk in the previous version. If that's the case, do you know if there will be another revision to the Flash player to alleviate the small slide import issue in Captiavte 4?

     

    Thanks...

     
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    Jul 23, 2010 2:11 PM   in reply to RoboHelpUser

    This is also an issue with my IT. I keep getting 10.1 pushed out to my machine so I have to uninstall and reinstall the previous version on a daily basis. Has anyone heard any plans for a fix to this issue?

     
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