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IanWAdobe
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Reduce File Size Thwarted by Permissions

Jun 16, 2010 11:41 AM

Hi,

 

When I open a PDF from my Windows 7 desktop and select Document/Reduce File Size, a window appears displaying this message:

 

"You do not have sufficient permissions to perform this task. Please change the security settings from the Document Properties dialog and retry."

 

When I select File/Properties/Security, Security Method is No Security, Can be Opened by: is All Versions of Acrobat, and all other values are Allowed. However, all values are grayed out - I can't change any of them.

 

I see that other people have encountered this issue, but I don't see a resolution. Can anyone help, please?

 

I'm on the second day of a 30-day trial with Acrobat Pro.

 

Thanks, Ian

1770 Views   4 Replies   Latest reply: Claire_Smith, Aug 3, 2010 6:06 AM
 
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  • IanWAdobe
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    1. IanWAdobe,
    Jun 22, 2010 4:53 PM   in reply to IanWAdobe
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    Wise Adobe Community,

     

    Surely one of you has the wherewithall to suggest a resolution for this issue?

     

    Thanks, Ian

     
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  • Bill@VT
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    2. Bill@VT,
    Jun 28, 2010 1:57 AM   in reply to IanWAdobe
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    Have you right clicked on the PDF and selected properties to be sure it is not read only? That is all that I can think of right now for AA9. It may also be that you are looking at a file in a folder where you do not have write access, though I would not think this would appear like your are getting in this case.

     
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  • IanWAdobe
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    3. IanWAdobe,
    Jun 30, 2010 11:59 AM   in reply to Bill@VT
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    I have - I have read-write access for the file and the folder (it's on my desktop).

     

    Ian

     
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  • Claire_Smith
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    4. Claire_Smith,
    Aug 3, 2010 6:06 AM   in reply to IanWAdobe
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    I've been having trouble with this for a few days - it turned out I was stuck in PDF/A mode, which disallows most of the advanced functionality.

     

    To switch the PDF/A mode off:

    In the Preferences dialog box, under Categories, select Documents.

    Choose an option for View Documents in PDF/A Mode.

    Choose “never” to switch off PDF/A.

     

     

    There's more info here:

    http://help.adobe.com/en_US/Acrobat/9.0/Standard/WS3E0E8467-B787-4020- A1D3-6BC762A42DF2.w.html

     

    Hope this helps!

    Claire

     
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