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paularkell
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Can't Download Flash Player 10

Jun 17, 2010 2:37 PM

Every time I try to download FP I get an error message

"Internet Explorer has closed this webpage to help protect your computer

A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.

Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on."

 

I am using Windows XP Home Edition and Internet Explorer 8 and still have the previous version of FP installed (as far as I know).

 

Grateful for any suggestions on what I should try.

 

Thanks

 

Paul

 

 
Replies
  • Currently Being Moderated
    Jun 17, 2010 3:37 PM   in reply to paularkell

    Hi, Try downloading the Adobe Uninstaller to your Desktop:

     

    http://kb2.adobe.com/cps/141/tn_14157.html

     

    Then download the Internet Installer for Flash Player and SAVE to your Desktop:

     

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player_ax.exe

     

    Make sure to use the Administrator account and close all browsers, disable any applications that may be in the system tray( messengers, etc.) Then Run the Uninstaller. When it is finished, Reboot. When fully Rebooted, Rebooot again (to remove old files)

    Then Run the Uninstaller and Reboot Once.

     

    Test here: http://www.adobe.com/software/flash/about/

     

    Then check your websites to see if they are now operating properly.

     

    Post back if you have any questions.

     

     

    Thanks,

    eidnolb

     
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  • Currently Being Moderated
    Jun 18, 2010 1:57 PM   in reply to paularkell

    Hi, Ok, glad that took care of it for you. Oh, you can try the test site whenever. Your websites working is probably a truer test:-) That would be sort of funny, FP working everywhere but the Adobe test sites, LOL

     

     

     

    Thanks Paul,

     

     

     

    eidnolb

     
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