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JeffBPaarsa
JeffBPaarsa
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Blackened page and dialog error after opening a PDF file

Jun 22, 2010 5:19 PM

Hello,

 

I have an Acrobat Pro. 8.1 that I had installed in to Win. Vista. After reformatting my system and installing Win. 7 ultimate, I installed it again.  I also have Adobe Reader 9.0 on this system.

 

Problem is when I click and open a PDF file, it opens it in completely Black page and after a few second Black page goes away and following dialog is display and when I click on Close program on this dialog page the application does not give solution and goes completely away.

 

Adobe Acrobat 8.1 has stopped working

A problem caused that program to stop working correctly.

Windows will close the program and notify you if a solution is available.

With a Close program below it.

 

I can not scan with it either where as I could all the above in Win Vista. What could be wrong?

 

When I generate System Report if generates the following:

 

Regards

 

Jeff P.

 

Available Physical Memory: 4194303 KB
Available Virtual Memory: 1818664 KB
BIOS Version: DELL   - 20090605
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Version: 8.00.7600.16385 (win7_rtm.090713-1255)
    Creation Date: 2009/07/13
    Creation Time: 4:43:32 PM
Default Mail: Microsoft Office Outlook
    mapi32.dll
    Version: 1.0.2536.0 (win7_rtm.090713-1255)
    Creation Date: 2009/07/13
    Creation Time: 5:12:29 PM
Graphics Card: ATI Radeon HD 4670
    Version: 8.14.10.678
    Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:16 PM
Installed Acrobat: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe
    Version: 9.3.2.163
    Creation Date: 2010/04/03
    Creation Time: 10:57:52 PM
Locale: English (United States)
Monitor:
    Name: ATI Radeon HD 4670
    Resolution: 1920 x 1080 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.1.7600 
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 26 Stepping 5  GenuineIntel  ~2660 Mhz
System Name: BAHRAMROOM-PC
Temporary Directory: C:\Users\Bahram\AppData\Local\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 2097024 KB
User Name: Bahram
Windows Directory: C:\Windows
Installed plug-ins:
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\ADBC.api
    Version: 8.0.0.2006102300
    Creation Date: 2006/10/23
    Creation Time: 1:09:30 AM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Accessibility.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:28 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\AcroForm.api
    Version: 8.1.3.2008101500
    Creation Date: 2010/06/22
    Creation Time: 1:48:27 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Annots.api
    Version: 8.1.3.2008101500
    Creation Date: 2010/06/22
    Creation Time: 1:48:31 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Catalog.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:33 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Checkers.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:31 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\DVA.api
    Version: 8.0.0.2006102300
    Creation Date: 2006/10/23
    Creation Time: 1:10:52 AM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\DigSig.api
    Version: 8.1.3.2008101500
    Creation Date: 2010/06/22
    Creation Time: 1:48:27 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\DistillerPI.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:27 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\EWH32.api
    Version: 8.1.3.2008101500
    Creation Date: 2010/06/22
    Creation Time: 1:48:31 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Editor.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:32 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Escript.api
    Version: 8.1.3.2008101500
    Creation Date: 2010/06/22
    Creation Time: 1:48:42 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\HLS.api
    Version: 8.0.0.2006102300
    Creation Date: 2006/10/23
    Creation Time: 1:10:22 AM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\HTML2PDF.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:31 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\IA32.api
    Version: 8.1.3.2008101500
    Creation Date: 2010/06/22
    Creation Time: 1:48:30 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\ImageConversion.api
    Version: 8.1.2.2008011100
    Creation Date: 2010/06/22
    Creation Time: 1:48:27 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\ImageViewer.API
    Version: 8.0.0.2006102300
    Creation Date: 2006/10/23
    Creation Time: 1:10:36 AM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\InDesignPI.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:33 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\JDFProdDef.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:33 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\MakeAccessible.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:30 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Multimedia.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:26 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\PDDom.api
    Version: 8.0.0.2006102300
    Creation Date: 2006/10/23
    Creation Time: 1:19:38 AM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\PPKLite.api
    Version: 8.1.3.0
    Creation Date: 2010/06/22
    Creation Time: 1:48:30 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\PaperCapture.api
    Version: 8.1.2.2008011100
    Creation Date: 2010/06/22
    Creation Time: 1:48:20 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Preflight.api
    Version: 8.1.0 (241)
    Creation Date: 2010/06/22
    Creation Time: 1:48:26 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\ReadOutLoud.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:32 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\SaveAsRTF.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:29 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\SaveAsXML.api
    Version: 8.0.0.2006102300
    Creation Date: 2006/10/23
    Creation Time: 1:20:30 AM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Scan.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:32 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Search.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:33 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Search5.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:33 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\SendMail.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:29 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Spelling.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:26 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\TablePicker.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:26 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\TouchUp.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:29 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Updater.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:29 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\WebPDF.api
    Version: 8.0.0.2006102300
    Creation Date: 2006/10/23
    Creation Time: 1:12:00 AM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\XPS2PDF.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:19 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\eBook.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:32 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\reflow.api
    Version: 8.1.0.2007051100
    Creation Date: 2010/06/22
    Creation Time: 1:48:29 PM
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\weblink.api
    Version: 8.1.3.2008101500
    Creation Date: 2010/06/22
    Creation Time: 1:48:28 PM

1194 Views   4 Replies   Latest reply: MichaelKazlow, Jul 25, 2010 8:42 AM
 
Replies
  • MichaelKazlow
    Currently Being Moderated
    1. MichaelKazlow,
    Jun 22, 2010 9:06 PM   in reply to JeffBPaarsa
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    Reader and Acrobat are an unsupported configuration. It is known to cause problems. Acrobat 8 is not Win 7 compatible. Neither is Reader 9.0. You need to update Reader 9 to a later version of 9 for Win 7 compatibility.

     
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  • JeffBPaarsa
    Currently Being Moderated
    2. JeffBPaarsa,
    Jun 23, 2010 1:40 AM   in reply to MichaelKazlow
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    Acrobat Pro 8 was working when I upgraded Vista using Win 7 Home on top of it but I reformated the drives and installed clean Win 7 ultimate it stopped working...

     
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  • poofyboy
    Currently Being Moderated
    3. poofyboy,
    Jul 25, 2010 7:52 AM   in reply to MichaelKazlow
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    Since when are Acrobat and Reader incompatible with each other? I have seen this once before and the statement is not attributed to anything.

     

    I'm pretty sure that when I installed Acrobat 9, it installed Reader 9. It makes no sense to say these two products are incompatible and "known to cause problems".

     

    Please point me to something in writing that says that, and why. I can find nothing on Adobe's site that says the two are incompatible.

     
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  • MichaelKazlow
    Currently Being Moderated
    4. MichaelKazlow,
    Jul 25, 2010 8:42 AM   in reply to poofyboy
    Report

    There were documents available in the knowledgeable that I no longer have the urls for. I have had communication with Adobe Acrobat support personnel that have made the same statements. I do not have the habit  of asking official Adobe tech support people to prove their statements by providing documentation. I have also seen Adobe employees give presentations on computers that have had both installed. When they were asked about the incompatibility, they did say the equivalent of phooey. However, enough people on this forum have had their problems disappear when they have removed one of the two programs that I feel comfortable giving that advice. Yes some people have no problems running both until one of the programs or a system component gets updated and then things stop working. My advice is not to have both on the same computer. When two programs share system calls and can fight over who gets to handle the call it makes sense that it can cause a problem. It doesn't make a difference if it is Reader and Acrobat or any two other programs you run. If you are not having a problem with running both GREAT. However, if you are running both and have a problem, it is a simple step to eliminate one and see if the problem disappears.

     
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