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Flash Installation: why is McAffee Security stuffed down my throat!!!

Jun 23, 2010 5:15 AM

Adobe,

 

For lack of a better place to express my utter frustration, I am reduced to post here.  You obviously value customer feedback so much that you make it near impossible to tell you what experience we get with your products.

 

Anyway.  Today I upgrade the version of my Flash plugin, and kaboom I find myself with McAfee Security Scan install.  What on earth is this?  Are you so desperate that you have to promote other products besides your own?

 

I find the practice very upsetting.  If there's a choice not to install this McAfee piece of junk during the Flash plugin installation process, then it should be made a litte bit more conspicuous.


Already 3 millions iPad sold in 80 days.  A testament of how many people just don't give a damn about Flash.  Just go rot in hell with your bloody Flash piece of crap!

 
Replies
  • Currently Being Moderated
    Jun 23, 2010 9:38 AM   in reply to FXCDB

    Hi, here is the link to Uninstall the McAfee Security Scan Plus:

     

    http://us.mcafee.com/en-us/affiliates/adobe/landingpages/np681.asp?cid =72563

     

     

    I don't know if it is listed in your Add/Remove or Programs and Features, but you could check and Remove it from there also.

     

    There is also a McAfee Removal Tool if you like, using just steps 1 & 2.

     

    http://service.mcafee.com/FAQDocument.aspx?id=TS100507

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 25, 2010 6:31 PM   in reply to eidnolb

    I have filed a complaint with the BBB as well as with a few virus scanning companies labeling the Adobe Download Manager as malware. Suck it Adobe.

     

    I have also uninstalled the Adobe Flash Player. HTML5 and Silverlight should do me just fine.

     
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  • Currently Being Moderated
    Aug 17, 2010 6:07 AM   in reply to FXCDB

    I service computers for customers. Lately, I've started seeing machines that are acting as though they've been infected by a virus or something, running super slow or unable to boot. Upon investigation, I'm finding that they have McAffee installed on top of their existing antivirus software. It's highly likely that they accidentally allowed it to install with their latest flash update. Adobe is doing their users a great disservice by offering this by default. They would do well to change it as soon as possible to avoid pissing everyone off. My customers surely are just a drop in the bucket of people that have had their computers damaged by this marketing blunder. Surely Adobe employs enough technically savvy people that there must be someone there that knows you can't have more than one antivirus program at the same time.

     

    Suggest fixing it quick, guys!

     
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  • Currently Being Moderated
    Aug 17, 2010 10:10 AM   in reply to singahdude

    Hello, the McAfee Security Scan Plus that is offered on Flash Player Installation sites is a Choice. The User can decline it by Unchecking the box that is there, just as they can decline the offer ot the Google Toolbar. This is a Scan, not a full fledged Anti-Virus program which McAfee does offer. This is no different than any other online Scan that many AV programs offer.

     

    You may want to read what this Scan does and how it works here:

     

    http://us.mcafee.com/en-us/affiliates/adobe/landingpages/np681.asp?cid =72563

     

    You can also read this: McAfee Security Scan Plus FAQ sheet. Many programs offer a variety of options and can be accepted or declined.

     

    So Adobe is not forcing anyone to accept this. And for those that may did not see the offer and declined it, a very simple removal is available, which I posted for someone else on this thread.

     

    I would advise your clients to Uninstall it if it is not wanted, and if they didn't decline the offer of the Google Toolbar, you could advise them on that also.

     

     

    Thanks,

     

    eidnolb


     
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  • Currently Being Moderated
    Aug 31, 2010 4:56 PM   in reply to eidnolb

    It is deciteful of Adobe to do this.  We are forcing flash upon our users in order for them to use the products we developed.  Adobe is then taking our words of please install flash by clicking this link and proceeding to become infected with this scareware and bloatware.     You may be technically inclined enough to know to uncheck that stupid box, but most people who use computers are not.   You are justifying adobe bundling 3rd party products via the argument that users have a choice, but that is simply incorrect, INFORMED users have a choice and if you have ever worked in any tech support position you would know very few users can be placed in that category.  I think it is absolutely despicable of adobe to include this crap at all with a such a vital component of the internet.     We developers do have a choice though and I will be leaving the Adobe platform the second i can.   Between the ridiculous errors and crashes constantly encountered as a flash developer, the complete lack of best practices and solid documentation, and the constant brushing us under the rug I am have become sick of Adobe.  

     
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  • Currently Being Moderated
    Oct 22, 2010 4:49 AM   in reply to FXCDB

    This is really annoying. Installing bloatware by default is bad practice and it breaks trust.

     
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  • Currently Being Moderated
    Oct 22, 2010 5:35 AM   in reply to FXCDB

    Please make the standard "not checked". This would be truly optional.

     

    You seem to have partnered up to develop some (DRM) but most people already have an Antivirus program installed (McAffee is not the suitable for everyone and there are great free solutions out there), so adding it to every player download is redicoulous! You will probably hear more complaints, like these.

     

    Thank You

     
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  • Currently Being Moderated
    Oct 22, 2010 4:10 PM   in reply to FXCDB

    I have experienced the same issues mentioned here.

     

    I downloaded Adobe Flash Player update for Firefox just a few minutes ago. There was no prompt or option with the Flash player update to include McAfee Security Scan Plus, no notification whatsoever that McAfee was being included with the download. The option to choose or not to choose to download the McAfee software was simply not there.

     

    Next thing I know I have a McAfee icon on my desktop and don't know why until I realized I'd just downloaded a update from Firefox and a flash update from Adobe. Obviously it didn't appear until after I had downloaded the Flash player update, so guess who the culprit is. Apparently I am not alone.

     

    This is a very invasive and subversive way to get people to use McAfee products. I don't even like McAfee! I've used them before and hated it. You need to let people know what they are downloading in every update. How dare you. Shame on you Adobe! That is nothing short of manipulation. Good job. I'll be telling everyone I know at Mozilla forums to beware of the next Adobe for Firefox update.

     

     

     

    FXCDB wrote:

     

     

    For lack of a better place to express my utter frustration, I am reduced to post here.  You obviously value customer feedback so much that you make it near impossible to tell you what experience we get with your products.

     

     

    I couldn't agree more, it's a real hassle trying to navigate the Adobe site since there is no direct link to contact anyone with something this specific.

     

    It also especially frustrating to come here and read that the option to decline it is allegedly there when it wasn't...and to just remove it if we don't like it. As if I don't have a billion other things to do than to deal with this crap. I always check to see what is being downloaded to my computer and the option simply was not there. It certainly wasn't in Firefox. Better check your details Adobe before you assume we're the idiots. Thanks but no thanks.

     
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  • Currently Being Moderated
    Oct 22, 2010 4:18 PM   in reply to JackH0ff

    It's disgusting, and it's crap like this that gives Adobe such a horrible perception lately.  You'd think a design oriented company would know how important total user experience is to their brand.    Sadly you have become worse than Microsoft.

     
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  • Currently Being Moderated
    Oct 22, 2010 7:18 PM   in reply to aleccologne

    aleccologne wrote:

     

    Please make the standard "not checked". This would be truly optional.

     

    You seem to have ...

     

    No, we have not done anything.  This is a user-to-user forum, and we are all users here, just as yourself.

     

    If you have suggestions for Adobe products or installers, please do it here https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • Currently Being Moderated
    Oct 22, 2010 7:19 PM   in reply to FXCDB

    It's all about the bottom dollar to corporations anymore. Customer service isn't even a part of the equation, we're just meal tickets.

     
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  • Currently Being Moderated
    Oct 22, 2010 8:42 PM   in reply to Pat Willener

    Oh gee...only have to sign up for JIRA now. Another countless waste of time by getting run around in circles signing up for 5 trillion different accounts at Adobe to complain about it. Really?

     
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  • Currently Being Moderated
    Oct 28, 2010 2:18 AM   in reply to FXCDB

    Firefox wanted to get updated to the latest version. After updating it tells me I should upgrade Flash because my current version is a security risk.

     

    On the first screen at Adobe's website I begin the download but just wehn I hit the button I see McAfee in the corner of my eye. I abort and go back and notice the check box (pre-selected of course) if I want a security scan. I get a sense of déjà vu, untick this "offer" and once again begin the download.

    Then I see the word DLM and it comes back to me slowly.

     

    I did the same procedure before. Also at the time I "discovered" the stupid anti-virus bundle. At that time it took me a few weeks however before I noticed this DLM-thing. An extension to download flash? I have a vague memory I even had to remove it as a program from Control Panel.
    This I will not know because now (on Windows 7) I did not approve this "software" to make changes to my machine. Which of course caused Firefox to hang.

     

    After restarting it and removing the extension I now don't even know if I got the latest flash version... ha.. Amazing.

     

    And of course no one from Adobe is reading this and commenting... Useless. Customer Service at it's best.

     
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  • Currently Being Moderated
    Oct 28, 2010 2:43 AM   in reply to jul777asdasdsadsadasda
     
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  • Currently Being Moderated
    Oct 28, 2010 3:36 AM   in reply to FXCDB

    Please add the FLASH PLAYER DOWNLOAD PAGE  http://www.adobe.com/products/flashplayer/fp_distribution3.html as a  link on the DLM/Mcafee Page http://get.adobe.com/flashplayer/. Thank You

     
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  • Currently Being Moderated
    Oct 28, 2010 6:54 AM   in reply to FXCDB

    Too late to worry about pissing people off, that ship has sailed.

    Flash iss a big enough security risk. Now to have to deal with adobe being untrustworthy is too much.

    I will live just fine without Flash, and every other product you try to pull this crap with.

    3rd strike and everything adobe goes, including PS. 

     
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  • Currently Being Moderated
    Oct 31, 2010 5:15 AM   in reply to FXCDB

    As stated above this forum seems to be irrelevant to the topic. Here is a prewritten email to send to 'snarayen@adobe.com'; 'adbecare@adobe.com'

     

     

    Greetings,

     

    Our Company is using ADOBE Products for years and we are very grateful for your work.

     

    I would like to suggest though, that the actual FLASH PLAYER DOWNLOAD PAGEhttp://www.adobe.com/products/flashplayer/fp_distribution3.html would be linked at the DLMhttp://get.adobe.com/flashplayer/. The flash player installers are quite difficult to find. This practice would keep people who know what they are doing, from needing to install the DLM, something especially administrators of companies don't like to do, as it limits control over system architecture, conflicting programs and outgoing traffic.

     

    Also the practice of bundling MCAFEE software with a preselected checkbox is an understandable business method, but seems to be senseless and abusive for most downloader's, who already have Antivirus programs installed. We would like to see all additional software as a checkable option, not a preselected one. This may be called a 'respectful standard business strategy', if you like.

     

    I would like to see ADOBE products take the same care in these two points as they do in other regards.

     

    Yours Sincerely

     
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  • Currently Being Moderated
    Nov 7, 2010 10:06 PM   in reply to FXCDB

    I agree - this is an absolute disgrace - I have been onto Symantec and suggested that they sue Adobe for unfair business practices - I don't want Mcaffee -I didn't ask for Mcaffee and will cease using Adobe products wherever I can and encourage others to do the same!!

     
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  • Currently Being Moderated
    Nov 8, 2010 6:58 PM   in reply to pwrenplan

    pwrenplan wrote:

     

    I have been onto Symantec and suggested that they sue Adobe for unfair business practices

     

    Whoa - this is funny!!!

     

    McAfee should then also sue Adobe because Shockwave Player comes bundled with Norton/Symantec crap...?

     

    shwp.gif

     
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  • Currently Being Moderated
    Nov 11, 2010 12:38 PM   in reply to FXCDB

    You people are just ridiculous! If you download software of any kind from any vendor and do not pay attention to what it is you are downloading and the conditions under which it is being downloaded, then it is surely your ignorance. You sound like a bunch of whining babies. Get into another field of work.

     
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  • Currently Being Moderated
    Nov 11, 2010 3:12 PM   in reply to Cm0nst3r

    Yeah maybe if it were " any company" or some eastern european, or african website you could say, if you didn't read everything carefully and they snuck something by you it's all your fault. Companies with a good reputation on the otherhand are not expected to pull that crap, if they wish to maintain their customer's trust.

     

    While on the rant. I do not appreciate security updates or bug fixes that come with 6 pages of user agreement to sign off on. How about a single paragraph that says we're sorry we didn't get it right the first time, or some ******* has found a way to exploit our product to your disadvantage. Please be aware this update does not change the terms of our existing user agreements.

     

    Trust played a big part in users reactions here.

     
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  • Currently Being Moderated
    Nov 11, 2010 7:49 PM   in reply to Pat Willener

    Hmm the picture of the dialog box says a lot about Norton, as the option is clearly shown to the user, whereas McCafee uses the underhanded method, being an inferior product (that's the way I see it anyway)

     
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  • Currently Being Moderated
    Nov 12, 2010 12:29 AM   in reply to Cm0nst3r

    Getting a message that flash player needs to be updated and then doing it is not ignorant. At no time was I informed that I would be getting anything other than flash player - if I had been I would have unchecked the box - the point is that the default should be unchecked - you should have to opt in not opt out - I certainly was NOT given the option to do either. It was only after updating flash player a second time that I realised that I gad to delete the f**ing mcaffee thing again and put 2 and 2 together

     
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  • Currently Being Moderated
    Feb 10, 2011 6:09 AM   in reply to FXCDB

    From the post above

     

    "Hello, the McAfee  Security Scan Plus that is offered on Flash Player Installation sites is  a Choice. ...................

     

    eidnolb"

     

    Oh, come on, that's just a stupid lie... This garbage is forced down our throats; there is no choice, there is no option, it does it whether you want it installed or not... There is absolutely no install option listed anywhere on Windows machines, and I manage many of them daily...

     

    We've all been putting up with this nonsense for a long time now and Adobe just keeps getting more and more annoying..

     

     

    I've had to uninstall this from so many machines and it's a waste of out time.

     

    ADOBE - KEEP YOUR GARBAGE OFF MY MACHINE UNLESS I SAY IT"S OK.

     
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  • Currently Being Moderated
    Sep 3, 2012 3:41 PM   in reply to eidnolb

    I know the thread is old,but the subject remains unchanged in the past two years.

    I searched around to see if maybe Adobe had fallen on hard times. 

    As a user of their Production Suite, I am concerned that money has become such an issue for a DCC giant like Adobe.

     

    I'm concerned, since underhandedly bundling cut-rate commercial sneakware apps that have Nothing to do with content creation is something only struggling companies would do, not industry giants like Adobe.  The good news is that competing apps are already on the horizon, but-  _only_ if the worst should happen:  That Adobe becomes so unable to pay it's bills that it begins selling itself for cheap scotch out on the corner.  Weeping, I will reach into my wallet and pay for the next tool that helps me get my work done.

     

    ho-ho, all kidding aside:

    It's simple Adobe:  If you're going to pull this kind of garbage, then man-up.  If you TRULY believe it's something your customers will think is useful and quality, then LET US CHOOSE, don't require that we jump through a hoop(yes, even ONE single hoop) and UN-CHOOSE something we DIDN'T ASK FOR. 

    We're not stupid:  leaving an opt-in checkbox checked by default _IS_ sneaky, it _DOES_ get you revenue from the complacency that is inherent in human nature, and you know it.  It's just silly to hide behind the lies and claim anything else.  I'm embarrased for you.

     

      One day, Adobe, trust may be all that you have.  Don't lose it too early.

     

    PS:  I know this is a user-to-user forum, but it shows up in Google hits forever and needs to be on the record from every ******* who takes the time to post it.

     
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  • Currently Being Moderated
    Nov 17, 2012 7:24 AM   in reply to warmPhase

    Yes this has to go away now. I know many business that has banned Flash player alltogether now because if this, most people don´t check and un-check and admins don´t want to spend time uninstalling stuff. It make flash player look like some -90:ties shareware bugware program.

     

    If the option is going to be there at all please have it UN-SELECTED by default. Adobe is doing everything it can nowadays to make people not use Flash. Not good for us developers.

     
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  • Currently Being Moderated
    Dec 6, 2012 4:44 AM   in reply to Cm0nst3r

    It's not the fact that you have to pay attention to what you click.  Flash seems to update every other day and every time you forget to click "DON'T LOAD MCAFEE" you have to go back and unstall the software.  I personally prefer KASPERSKY don't want to have anything to do with McAfee.  Hence I find it quite annoying to have to click that little button every time flash updates.  Unfortunatly popular sites like You Tube don't seem to work so well without Flash.  If an alternative where easy to find I would certainly go there.

     
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  • Currently Being Moderated
    Dec 6, 2012 7:56 AM   in reply to Annas58

    Hi Annas58, You may want to try to use the Global Notifications Settings Panel which I have used for some time. Each time Flash Player has an update, you receive a notice and can select the option of "remind me later" or "install now"

    I find this Setting very helpful and convenient.

     

    I have not seen the McAfee Security Scan for a couple of years using that method.

    Only the offer of the Google Toolbar is there.

     

    The offer of McAfee is useful for many users that have older computers that may not have the requirements necessary to run other Anti-Virus programs, i.e., not enough RAM, etc. Some even have older Operating Systems also. For those reasons I think the offer of McAfee by Adobe is a good option. Better to have some protection than none at all.

     

    Hope this info will be helpful for you.

     

    Thanks,

    eidnolb

     

     

    Meant to give you the link:

    http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager05.html

     

    Message was edited by: eidnolb   To add link

     
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  • Currently Being Moderated
    Dec 6, 2012 2:21 PM   in reply to eidnolb

    Phooey, on several levels.

    1st. Doesn't matter what poop they are pushing out, the default selection

    should not have been to install the poop Mcafee or google toolbar.

    2nd. My XP machine w/ 3MB is chugging along just fine with Symantec's AV

    etc.

    3rd. Look at the age of this forum, it's cute how we all thought Adobe

    cared.

     

     

    Original Message:

     
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  • Currently Being Moderated
    Dec 6, 2012 5:48 PM   in reply to s2k_fun

    Hi s2k_fun,  I think you have to agree that many software downloads offer "extras". 

     

    I have an older XP Desktop with 256MB of RAM! Talk about chugging along:-)

     

    Have you tried or do you use the Global Notification I spoke about? I have 2 Laptops also and update that way with Flash Player and haven't seen McAfee. So,

    I don't know how you are updating that you see it.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 7, 2012 5:44 AM   in reply to eidnolb

    McAfee sneak-in is mostly seen when flash has to be uninstalled to clear

    some problem and people try to install the replacement copy. Like when the

    poorly written java script hangs during installation of those updates you

    mention (google: flash update java script error) and people have to start a

    fresh install.

     

    Regardless of the source, I still stand by my position, to install should

    not be the default (prechecked) selection of this (or any) bundled poop.

     

    I do agree, many software downloads offer "extras". Perhaps you can agree,

    the bundles (and vendors by extension) that come pre-checked to install

    this kind of generally unwanted junkware suck more than ones that do not.

     

    I also think the fact that this particular program and issue has not

    resolved itself long before now says quite alot about it's source...

     

    Bobby

     

    Original Message:

     
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  • Currently Being Moderated
    Dec 7, 2012 9:14 AM   in reply to s2k_fun

    Hi Bobby, Thanks for explaining your steps of how this McAfee offer comes about.

     

    It's ok that you and many others believe that these "extras" shouldn't be offered by default, whether it's Adobe or other Software programs. I deal with them also, such as Java:-) However, if there is a way to work around them if desired then that should be our goal, at least the best we can.

     

    With the last update of FP, version 11.5.502.110 , I had a problem after installation.

    This was with my Win7/IE9 Laptop only. Here is what I did. I went to Control Panel,

    Programs & Features (Add & Remove for XP), Uninstalled Adobe Flash Player 11 Active X from there. Rebooted. Then I went to www.adobe.com, paged down to "downloads" and opened Adobe Flash Player. Clicked on "Do you have a different operating system or browser" and selected the correct OS/Browser. Then unchecked the offer for the Google Toolbar, and proceeded with the Install.

    At no time did I ever see the McAfee offer. After the Install was complete, I rebooted, and from then on I've had no issue with FP.

     

    My XP laptop or my XP Desktop had no problem at all after installing and there was no need to Uninstall and Install again.

     

    Please try my procedure the next time you have to Uninstall/Install for any reason. I'm getting company, but will follow up with you a little later.

     

    eidnolb

     
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  • Currently Being Moderated
    Dec 4, 2013 12:42 PM   in reply to eidnolb

    FYI - As of 12-4-2013 this thread is still relevant. After having the flash player update request appear on my screen from time to time over the past few months, I finally decided to just click to let it update so it would stop bugging me. Low and behold, I ended up with McAffee installed. Yes, there may have been a warning that I could have missed, but it isn't the kind of thing that I expect with a mere "update," especially from what is considered to be a reputable company as opposed to an individual developer offering freeware.

     

    In a related matter - a year or two ago I discovered one day that I could no longer download mp3 files. Instead of downloading, the mp3 files would just started playing in my browser. After an hour or more of going through all of my browser settings, then searching on the internet, I finally discovered that this was the result of installing/updating the flash player, which I evidently had recently done.

     

    I don't mean this as whining, I'm just letting Adobe know why they may be loosing the business of some people like me. Perhaps there are different kinds of people out there and Adobe has to decide which group they want to cater to. I happen to be in the group that does not want anything added to my system, and does not want any settings changed, without being clearly asked and making a conscious choice. I also dislike software that takes up more resources than needed and I don't care for applications that employ what I consider a "dumbed-down" interface. May I proceed to give two examples.

     

    Adobe Reader is currently taking up 657MB of space on my hard drive. I have another PDF reader that I like just as well (maybe better) that is only using up 50Mb of space. I don't know enough about software design to begin to guess at the reason for this, I only know that I don't want software taking up more of my system than is truly called for.

     

    I once sampled a trial edition of Adobe Premiere Elements. It seemed to work well, though I was a bit taken back at the need to export audio to a separate application for cleaning and effects. However, when it came time to render and export the project to an mp4 file, I looked and looked for the necessary commands. I finally went online and searched for a solution. After close to an hour of searching to figure out the procedure, I finally found out that the big "Share" button opens a dialog in which you can choose another option, like "Other," in order to open the dialog for exporting to mp4 and specifying settings like bit rate. This is an example of what I consider to be a "dumbed-down" interface. I didn't want to "Share" a video on YouTube, I just wanted to render the project to the desired file format and bit rate.

     

    While I'm no techno-whiz, my complaints are not just coming from someone too dumb to use a computer either. I provide sound support at some live events and record and edit the audio. I also record and produce video of speeches at those events and upload them to a video channel that I manage (http://www.vimeo.com/channels/constitutionparty/). I have also built and admin two websites for friends whose podcasts I provide technical assistance for (http://www.castlereport.us and http://www.cynthiadavis.net). Sadly, my experiences with Adobe are making me inclined to run the other way when I see Adobe coming.

     

    PS. Thank you    17. aleccologne for the two email addresses in your post of 10-22-2010. I will send my concerns to those addresses as I see no other way to contact Adobe in regard to such matters.

     
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  • Currently Being Moderated
    Dec 4, 2013 12:42 PM   in reply to RWPeck

    Olá, recebemos seu e-mail, em breve entraremos em contato.

     

    Você pode tirar suas dúvidas também por:

     

    Telefone em horário comercial de segunda a sexta feira: (11) 2073-4644.

    Atendimento online em horário comercial de segunda a sexta feira.

     

    William M. Silva

    Eleva Brasil Soluções em Internet.

     
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  • Currently Being Moderated
    Dec 4, 2013 1:37 PM   in reply to williama5

    PS. I just sent a copy of my above post from this same date, to the two email addresses provided by aleccologne in their post of 10-22-2010. Both messages were returned as undeliverable. So I guess that makes it final - Adobe doesn't want public input to know why some of us do not want to use their software.

     
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  • Currently Being Moderated
    Dec 4, 2013 1:37 PM   in reply to RWPeck

    Olá, recebemos seu e-mail, em breve entraremos em contato.

     

    Você pode tirar suas dúvidas também por:

     

    Telefone em horário comercial de segunda a sexta feira: (11) 2073-4644.

    Atendimento online em horário comercial de segunda a sexta feira.

     

    William M. Silva

    Eleva Brasil Soluções em Internet.

     
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