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Consistent Flash 10.1/Firefox Crash

Jun 23, 2010 2:27 PM

Our application, which has run fine for the last year on all browsers and flash combinations, suddenly completely crashes any time we try to load it.  It was build using Flex 3 and hasn't generally had stability problems, but now in one configuration in will not load:

Flash Version: 10.1 (just updated it today)

OS: Windows XP

Browser: Firefox 3.6.4 (newest, updated today)

 

I've reproduced this crash on three systems.  Firefox Mac works fine, IE 7 on Windows works fine.

The app is at http://veracity.adometry.com/ and it crashes on startup with:

"The Adobe Flash plugin has crashed. No report available. Reload the page or try again"

 

Anyone seeing something similar?

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    May 1, 2011 9:46 PM   in reply to JCDietz

    Yes, just updated both today as well and I crash everytime. I'm on a Mac using Snow Leopard. When I uninstall Flash, Firefox works fine. I just can't view any Flash stuff. So I'm assuming it's an Adobe problem. I'm beginning to see Steve Job's point about Flash crashing everything. I'm bettting we're not alone with the crashing, so hoping there will be a fix quickly.

     
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  • Currently Being Moderated
    Jun 23, 2010 3:19 PM   in reply to JCDietz

    Hi, several users are having a problem with the hardware acceleration. This site has information on it requirements, etc.

     

    Updating to the latest versions of the graphic and video cards has also helped.

     

    http://www.macromedia.com/support/documentation/en/flashplayer/help/he lp01.html

     

    I don't know if your issue with the XP involves this or not, but various issues seem to be about the above.

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 23, 2010 3:54 PM   in reply to JCDietz

    Flash Debug Version: 10,1,53,64

    OS: Windows 7

    Browser:  Firefox 3.6.4

     

    App started to crash with same error.
    Anyone from Adobe care to respond?

     
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  • Currently Being Moderated
    Jun 25, 2010 4:43 AM   in reply to ggjonbalaj

    Alll my work´s from 2 years ago, now with the 10.1 are making browsers crash, too, my question is, when will 10.2 release...???

     
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  • Currently Being Moderated
    Jun 25, 2010 4:44 AM   in reply to andrepazleal

    Alll my work´s from 2 years ago, now with the 10.1 are making browsers crash,my question is, when will flash player 10.2 release, damn...???

     
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  • Currently Being Moderated
    Jun 25, 2010 5:17 AM   in reply to JCDietz

    I decided that Firefox's new upgrade stinks too. Was causing everything to run very slowly. It was a really bad upgrade from both parties. I went back to previous versions of both Firefox and Flash Player.

     
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  • Currently Being Moderated
    Jun 25, 2010 5:20 AM   in reply to lmalicksmith

    I have a huge problem and cannot downgrade, because when all my clients start to acess the content and start to throwi´n erros for them, I´m gonna go crazy, damn man, damn...!!!

     
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  • Currently Being Moderated
    Jun 26, 2010 1:13 AM   in reply to JCDietz

    Man this sucks. i was watching Hulu.com and I'm not sure what happened but some update must have occurred because my brand new laptop windows 7 Home 64bit apparently is no good anymore after being just a few weeks old thanks to Adobe and their crappy plugin!! WTF, thats all I got to say, fix your plugin so I can use my Firefox Browser and stop ignoring us please

     
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  • Currently Being Moderated
    Jun 26, 2010 3:17 PM   in reply to JCDietz

    I use Flashplayer active x for my kids to play on Webkinz, and it was working this morning, but about an hour ago, when my 8 year old tried to sign on, she got the message "The Adobe Flash plugin has crashed". I sent the report, uninstalled and reinstalled the program, then restarted the computer, but am still having the program. When I uninstalled, the "login" button on the Webkinz homepage says I need to install the program, and after I do, it shows that I can log in, but when I try, I get the error message. Firefox is way bettter than IE, but this issue with the flash player needs to be corrected asap, or IE will be the only way to go.

     
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  • Currently Being Moderated
    Jun 26, 2010 3:46 PM   in reply to Leisa247

    Hi, What operating system do you use? Also what version of IE and what version of Firefox? When you "Uninstalled" are you speaking of Flash Player and what version did you have before, the 10.1? Or did you Uninstall Firefox? I'm not clear on that.

     

    I have been on the forum quite a bit and it appears from the threads the latest version of Firefox and the latest Flash Player update is conflicting. Many users are going back to Firefox 3.6.3. This may be the case since they had problems after updating Firefox. Now, granted there are problems with the Flash Player 10.1 also. So it is difficult to determine which update is conflicting which. All I can conclude is that if you had Flash Player 10.1 and was not having a problem, but then updated to the latest Firefox then that is conflicting with Flash Player.

     

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 26, 2010 3:48 PM   in reply to JCDietz

    what debug program did you use? where can i find it


     
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  • Currently Being Moderated
    Jun 26, 2010 3:49 PM   in reply to Leisa247

    i get that same message when i try to run a program from facebook i thought it was only me getting this message.  I want to know how to correct it if you get any answers please let me know thansk

     
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  • Currently Being Moderated
    Jun 26, 2010 7:07 PM   in reply to ggjonbalaj

    This issue seems to be related to hang protection that was added to Firefox. To disable follow these steps:

    1. In the Location bar, type about:config and press.
    2. The about:config page should appear. In the Filter box, type dom.ipc.plugins.timeoutSecs
    3. Double click the setting and change the number to -1 to disable hang protection.

    Have fun debugging again

     
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  • Currently Being Moderated
    Jun 26, 2010 7:35 PM   in reply to ggjonbalaj

    Hi, well there is a difference of opinion, I'll say that:-) I don't know which it is but you may want to read this thread at Post

    number 7: http://forums.adobe.com/thread/668308?tstart=0

     

     

    It seems like there is an Update war!

     

     

    Regards,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 26, 2010 8:29 PM   in reply to eidnolb

    The problem is definitely Adobe Flash Player.  Not only does it crash on Firefox 3.6.4, but also IE 8 and RealPlayer, which uses the Flash plugin to view FLV (flash) video files.  I was luckily able to quickly right-click and disable hardware acceleration on a YouTube video, but could not do it again on another user profile.  Disabling hardware acceleration did solve the problem, however, such a "roundabout" method should not be necessary in the event that one would ever need to use it for large videos.

     
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  • Currently Being Moderated
    Jun 26, 2010 9:22 PM   in reply to mark2940

    Hi mark, There are a lot of conflicts it seems with 10.1 and the latest Firefox browser update. Several people are saying

    that FF 3.6.4 has given them a problem and have Uninstalled it and went back to a previous version. I really am not a good judge of that, since I don't use FF and don't have a test machine.

     

    It seems the majority of the issues with FP 10.1 is the hardware acceleration in knowing what it is and what it's purpose is. The requirements and what action to take and why. Following is the link for some information on this in case you haven't seen it.

     

    http://www.macromedia.com/support/documentation/en/flashplayer/help/he lp01.html

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 27, 2010 8:13 AM   in reply to eidnolb

    I've been following the forums, so I already realize that Firefox 3.6.4 has been causing some of the problems.  I already know what hardware acceleration is and why to use it, but I shouldn't have to disable it if my drivers are all up to date and it worked before.  I updated to the new Firefox version and flash worked on both Firefox AND RealPlayer, but the Flash update crashed both.  The problem is absolutely Flash Player and all we can do is wait until Adobe comes out with a new update... hopefully one that will address the issues.

     
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  • Currently Being Moderated
    Jun 27, 2010 8:54 AM   in reply to mark2940

    Hi Mark, There is a reason that what you and others describe as Flash Player crashing Firefox. You can read Mozilla Firefox since they have issued an update to Firefox 3.6.6 along with the reasons why users were experiencing what they have. This was design by Mozilla Firefox by default and they explain their reasons here:

     

    http://support.mozilla.com/en-US/kb/The+Adobe+Flash+plugin+has+crashed ?s=plugin+timeout&as=s

     

     

    They are encouraging all Firefox users to update. The Flash forum also has a thread up about it.

     

     

    At least we now know the reasons for the Firefox/Flash Player issue and Mozilla Firefox is taking action.

     

    On the hardware acceleration feature, I would think as long as the requirements to use it are met that there should be any problem. Perhaps you could pose that as a subject line and start a thread. I'm sure the other helper on the Forum or someone else would be able to answer that.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 27, 2010 1:00 PM   in reply to eidnolb

    Unfortunately, this does not apply to Mac. They have yet to fix anything for Mac users, as per usual.

     
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    Jun 27, 2010 1:24 PM   in reply to lmalicksmith

    Hi Ima, Did you even bother reading the Mozilla Firefox link I posted? There is a link on the site you can click that says:

     

    "Show Content Customized for: Windows    Linux     Mac OS "

     

     

    So I don't know why you would make a remark like that. I've read the Tech reports and the Engineer Teams report on all of the changes that Flash Player 10.1 has made and in my opinion Mac received a good share. Have you read them? How about the 10.1 blogs where the Developers are singing praises to the Flash Player Team? Not every platform is going to receive everything they want, but I would say Mac certainly received their fair share.

     

    And no, I don't own Adobe Stock, but from what I have read in that area, I should buy some:-) I just try to be fair in my assessment of any project and wish others would too. Appreciate what you have. I don't understand all of the criticism, people need to work it out or work around it. This constant feud between Apple, Adobe, Microsoft, and others is very petty in my opinion. I'm happy they are all out there, more power to them!!

     

    Ok, I'm off my soap box now.

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 27, 2010 1:48 PM   in reply to eidnolb

    I don't know why you're on a soapbox to begin with and why are you taking offense? Nothing I said was directed at you, so why take personally?

     

    And yes I checked your link and this is the response I got:

     

      Mac OS:

      This article does not apply to Firefox on Mac,  which does not yet include a plugin  crash protection feature.  The new feature will be available for  Mac in a future Firefox release.

       

      So maybe you should check before you get all bent out of shape.

       
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    • Currently Being Moderated
      Jun 27, 2010 7:15 PM   in reply to lmalicksmith

      Are all Mac users that rude?

       
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    • Currently Being Moderated
      Jun 27, 2010 8:10 PM   in reply to JCDietz

      I wasn't the one being rude. Read above my post. He had issues with me for some reason.

       
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    • Currently Being Moderated
      Jun 28, 2010 8:16 PM   in reply to JCDietz
       
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    • Currently Being Moderated
      Jul 1, 2010 8:16 AM   in reply to JCDietz

      Having crashing problems uninstalled and reinstalled cashing stopped, but runs slow and freezes.  I am using windows XP, Firefox. Also noticed on the Chrome browser Shock Wave crashes.

       
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    • Currently Being Moderated
      Jul 1, 2010 9:37 PM   in reply to JCDietz

      Ok, I know most people here are PC users, but for any Mac users that are having problems with Flash and Firefox I recommend trying Google Chrome. While Flash doesn't crash Safari or Opera, it tends to run funny on them. And of course it's still crashing Firefox, even with the recent 3.6.6 version.

       

      But Chrome seems to be really stable and fast. They only offer it for intel Macs. I give it a thumbs up.

       
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    • Currently Being Moderated
      Jul 2, 2010 1:04 PM   in reply to JCDietz

      A possible solution is to disable FireTorrent, at least that did work for me. Try it.

       
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    • Currently Being Moderated
      Jul 2, 2010 3:33 PM   in reply to JCDietz

      You're of course assuming everyone uses FireTorrent.  That's not the case.  In fact, that's not solving the original problem.

       

      And this stuff about Firefox's crash protection feature--it's not going to help.  We all have updated Firefox, and we all have seen that this does not solve anything.  We all have tried other methods, such as reinstalling or changing the timeout, and still nothing.  What should we all be learning (yes, even you eidnolb)?

       

      We can't do anything!!!  Unless you want to perform some workaround that has its disadvantages, there is no link that anyone can share and no suggestions that anyone can suggest that will ultimately solve the original problem.  It's not a Firefox-Flash Player issue, it's only a Flash Player issue.  We started to see the problems with this update to Flash Player, NOT an update to Firefox.  That tells us it's Flash Player's problem, so stop sharing pointless links that all tell us to do the same things.

       
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    • Currently Being Moderated
      Jul 2, 2010 5:07 PM   in reply to mark2940

      Hi mark2940, Since you mentioned my name, I'll respond to you. Like you and the other users that are having problems with the 10.1 version, I don't know what the problem is. All I have posted is information that has come about after this thread was started. If it has not solved your particular problem then that doesn't mean it hasn't solved other users' problems.

       

      This thread with the exception of a few, has turned into just a means to rant. You and others on this thread seem just to want to criticize. Those that start threads and are actually looking for help post their system info. Those that just want to complain don't. Unlike you, most people appreciate any suggestion that may help. You can be sure I won't post any further links or anything that would come to my attention to you or this thread. You should have started your own thread and rant all you like on it.

       

       

      eidnolb

       
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    • Currently Being Moderated
      Jul 2, 2010 7:51 PM   in reply to JCDietz

      I'm still using Chrome with absolutely no problems. Haven't used Firefox all week. Seems to me that although it appears to be a Flash problem, if Google can make it run on their browser, Firefox should be able to do the same.

       

      I personally have loved using Firefox so I hope there is a proper fix soon.

       
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    • Currently Being Moderated
      Jul 2, 2010 7:58 PM   in reply to JCDietz

      I don't need or want emails with pissing contests in them! What I want is to fix the problem with Adobe. If anyone with the knowlage please help. Thank you.

       
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    • Currently Being Moderated
      Jul 3, 2010 9:25 AM   in reply to JCDietz

      I updated my firefox to version 3.6.6 and then I uninstalled the newest versions of Adobe, ran a search on google/adobe for the archived versions and installed a version of Adobe that is a few versions back. This seems to be working for me. My thinking is that this will buy me time while Adobe fixes the problem and then in four month or so I'll attempt an Adobe update.

       

      Hope this  helps

       
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    • Currently Being Moderated
      Jul 3, 2010 11:32 AM   in reply to Mikester01

      Thank You Mikester01

       

      I went back to Firefox 3.5 and that seems to be doing the trick for now. It works much better how ever on Chrome. Still have a few problems with Firefox. Will trey to get older version of Adobe.

       

      m.phillips

       
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    • Currently Being Moderated
      Jul 3, 2010 11:43 AM   in reply to Mikester01

      I did that several times a week or so ago, and it seemed like Flash stuff still wouldn't work correctly. Firefox didn't crash, but things were just dragging and sticking. I think that's when I gave up and went to Chrome.

       

      Hope it is working better for you guys.

       
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    • Currently Being Moderated
      Jul 6, 2010 8:05 AM   in reply to JCDietz

      This crash problem is so bad it has caused not only Firefox to crash but my entire computer! I work from home and run an inbound sales script program on my computer that requires Flash to  view the Virtual Office. I had to completely uninstall Flash for now. I wasn't able to work! Adobe really needs to get on the ball and fix this pronto....or at least help me roll back to an older version that was stable!

       
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    • Currently Being Moderated
      Jul 6, 2010 10:58 AM   in reply to alexeemo

      You could search the Adobe Flash Player 10.0 over the net and use it...

       
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    • Currently Being Moderated
      Jul 6, 2010 5:26 PM   in reply to alexeemo

      There is no point in posting to the back of a topic that has been marked as resolved.  If you have a problem, start a new topic with all relevant information, and someone will help you.

       
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