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maps3333
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youtube videos now will not  work after update

Jun 25, 2010 1:56 PM

all other videos work on other web sites. Why will youtube not work now? I have installed the new player. This does update the flash plug in right? How do I get my old flash back ? Youtube videos work on my Internet Explorer, but not Firefox. I have updated he Flash Player on IE also.

 
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  • Currently Being Moderated
    Jun 25, 2010 2:17 PM   in reply to maps3333

    Hi, I'll need your operating system info, browser(s) versions. Using Firefox, find the plug-ins and check and see if there is an SWF vs 10.1.53.64 listed and Enabled.

     

     

     

    Thanks,

     

     

    eidnolb

     
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    Jun 25, 2010 3:15 PM   in reply to maps3333

    Hi, maps. Thanks. The first thing I notice is that since you are using XP/SP2, Microsoft will cut off support for XP without the Service Pack 3. I think the date is 7/13/10. Just wanted to mention that.

     

     

    When you checked for the SWF plug-in, there was not another SWF listed with a different vs number was there?

     

    Do you have adblock enabled in FF(Firefox)? Also when you updated Flash Player to 10.1, you did use the Uninstaller from Adobe? Then Installed Flash Player for IE and then also for FF? Then did you Reboot(restart) your computer?

     

     

    Let me know on that, please.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 25, 2010 3:33 PM   in reply to maps3333

    Same with me... and

    ESPN3 where i was watching all the World Cup matche

    s before downloading 10.1...now...NOTHING!!! Even

    worse, I call for help after reading forums and trying everythi

    ng written for over a week and a half...and even spent "2" hours talking to tech support, who "even when they now its problems with its own software, tried to do nothing untill i payed them $39.00 !!! they finally broke down and said they would help me, took control of my computer, and, after over another 45 minutes and my cordless phone battery they couldnt figure it out and stuck to thier guns that I would have to pay to fix thier broken software!!!! PROPOSTERUS!! I have had it with the way this company does not take responsibility for thier products and trys to profit on "free" software that has put tens of thousands of Adobe products users without functioning equipment on thier computer! If Adobe did not hold a "monopoly" on flashplayers I would go elsewhere. I have read all over on every forum and everyone attached to Adobe says "we are still working on a fix to the problem" Why put out untested software, then ask for $$$ from the disgruntled users to fix it??? Totally immoral and unethical... I am so, so, so upset and wish I could watch the world cup!!!! I missed USA's win and the last week of games due to Adobes faulty software.

     
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    Jun 25, 2010 3:44 PM   in reply to eidnolb

    Hey eidnolb, It sounds like you know what your doing, but, why when, "like me"..everyone has tried everything you sa

    id to do, everthing tech support said to do...Simply everything

    anyone from Adobe said to do...and still don't have a clu

    e and Adobe still has no answer? ...and still here we all are with

    no video acces to youtube or ESPN3 and probably many mo

    re sights yet to be brought up. I read tons of peoples forums on this 10.1 issue and have yet to find one darn thing to fix this and i am on my 2nd week of this ongoing "nightmare" with no answer in sight! And if you go to support they won't do anything without $39.00!  Please! ADOBE HELP YOUR PEOPLE OUT! PLEASE FIX THIS MESS! Thank You !

     
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  • Currently Being Moderated
    Jun 25, 2010 3:45 PM   in reply to frank moynihan

    Hi Frank, If you would start a thread and list your computer info, OS/browser versions, etc, it would be easier to help you.

     

    It appears that there are various problems after updating to 10.1, not just one. As a result, several different settings, etc need to be looked at. It gets confusing when trying to help more than one person on a thread.

     

    On ESPN, I know someone a couple of weeks ago was having a problem, will try to find the thread. I read so many threads, that I can't even remember if he found a solution, but will look.

     

    Thanks,

     

    eidnolb

     
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    Jun 25, 2010 3:50 PM   in reply to eidnolb

    Why is Adobe trying to charge every

    one $$$ to fix the problem??? The users are not responsible???

     
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  • Currently Being Moderated
    Jun 25, 2010 4:00 PM   in reply to frank moynihan

    Hi Frank,

     

      One thing, especially with this 10.1, changes have been made from the vs 10.0. Then the problem can be several and the main thing in my opinion is that troubleshooting is a constant exercise. So one that helps must continue to learn the new changes and how they now work with computers that also change, updates from MS, and the other various programs.

     

    Unless a person works with Flash Player almost everyday, then they miss important things to check for. I learn something new almost everyday:-) Then try to add that to my list of what to check for.

     

     

     

    Hope you get your thread started, after a late supper, I'll check for the ESPN thread.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 25, 2010 4:02 PM   in reply to eidnolb

    Thanks eidnolb, but it looks like there is no fix to this and many,many people have no sucess fixing this untill Adobe comes out with a fix to this faulty flash player.  F.P.Moynihan (*!!!)

     
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    Jun 25, 2010 4:05 PM   in reply to eidnolb

    It all comes down to "WHY" is it me doing all the work? And Adobe doing nothing, and also trying to get people to (PAY$$$) for the answer???  Thanks! F.P.Moynihan

     
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  • Currently Being Moderated
    Jun 25, 2010 6:30 PM   in reply to maps3333

    Both my Firefox and Explorer are not letting me view videos. I upgraded everything. Uninstalled,Reinstalled,Uninstalled,Reinstalled ! Anything and Everthing anybody and any site told me to do...to no avail... This whole thing stinks when you can't even get an answer from Adobe or anyone else as to a "fix" for this problem.

     
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  • Currently Being Moderated
    Jun 25, 2010 6:59 PM   in reply to eidnolb

    Hi eidnolb, I was curious if you have found any answers to this problem or actually helped someone fix the problem? If so can you let me know please? It is happening on ESPN3 also (*Thats where I first noticed it.) Hulu & Fancast seem not to be affected, but I do not know if those sites use Adobe Flashplayer.  Thanks!

     
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    Jun 25, 2010 7:28 PM   in reply to maps3333

    Hi maps, You mentioned you didn't want to update to 7 at this time. You are using XP right? I meant to update to XP3, the Service Pack 3 for XP. What is 7? Win7? Anyway, in your IE add ons, do you have Shockwave Flash Object listed and Enabled? This is a necessity for Flash Player. I see you mentioned Shockwave Flash, but this is not the same add on. That is for Shockwave Player, which you undoubtly have(see Add/Remove) Please double check.

     

    I'm sure you know you must use the 32bit browser to view Flash content:-)

     

    Now another issue is with the 10.1, a new feature the hardware acceleration is turned ON by default. Many users have been finding that by turning it OFF has helped with videos, etc. In addition, updating the grapic and video drivers is needed. Go to this thread for info on the hardware acceleration and in Post#16 instruction.

     

    http://forums.adobe.com/thread/660726?tstart=0

     

    If you want to read about it, go here:http://www.macromedia.com/support/documentation/en/flashplayer/help/he lp01.html

     

    However, it is important that you have that Shockwave Flash OBJECT in the add ons for IE. (not screaming, just making a point) And the SWF vs 10.1.53.64 in the FF plug-ins. Please confirm that.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 25, 2010 7:30 PM   in reply to frank moynihan

    Hi Frank, haven't got to that ESPN thread yet. Trying to catch up:-) Had Phone calls.

     

     

     

    Thanks,

     

    e/

     
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  • Currently Being Moderated
    Jun 26, 2010 7:14 AM   in reply to maps3333

    Hi maps, glad you clarified that. We have some work to do. Right now, don't do anything else regarding Flash Player. I'll give you the instructions step by step so hopefully you will have a clean Uninstall and clean Install. First though, I need to know what Anti-Virus program you have and does it have a Firewall. If not, do you use any Firewall other than Windows Firewall?

     

    Next, go to Tools, Internet Options, click on the Security Tab and set it to Medium for the Internet Zone.

     

    Take a look at your system tray for any messenger services or applications that use Flash and (don't do this now) and know how to Disable them.

     

    Also, I dont' see where you mentioned what version of IE you are using? Sounds like IE8, but not sure.

     

    Let me know on the above and then I'll post your info for you.

     

     

    Thanks,

     

    eidnolb

     
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    Jun 26, 2010 1:57 PM   in reply to maps3333

    Hi maps, AVG is easy to disable, there are a couple of components. You set your Security to Medium, right?

     

    Now don't do this now, but when it is listed in the steps. You will Open the AVG User Interface & double click on the Resident Shield and Un-tick the option Resident Shield Active. Save the changes. Then Open the AVG user Interface, and double click on the LinkScanner. Un-tick the Option EnableAVG Search-Shield and the Enable Active Surf-Shield. Save the changes.

     

    I'll post back your instructions in a minute.

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 26, 2010 3:00 PM   in reply to maps3333

    Hi Maps, sorry for the delay. Ok, first you want to download the Uninstaller and SAVE to your Desktop:

     

    http://kb2.adobe.com/cps/141/tn_14157.html

     

    Then download the Flash Player Installer for Firefox and SAVE it to your Desktop:

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player.exe

     

    Then download the Flash Player Installer for Internet Explorer and SAVE it to your Desktop:

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player_ax.exe

     

    After you have done that, then close all browsers, you want to just be looking at your Desktop.

    Disconnect from the Internet, disable any apps in the system tray, Disable the AVG per previous post.

    RUN the Uninstaller. When finished, Reboot(restart) your computer. Allow it to fully Reboot and then Reboot again. You have old Flash files, so we want to be sure they are removed.

    Then RUN the Firefox Installer, when that is finished, RUN the Internet Explorer Installer. When that is finished, Reboot Once.

    Re-enable your AVG, any apps in the system tray, then re-connect back to the Internet.

     

    Go here and test, with each browser:

    http://www.adobe.com/software/flash/about/

     

    It is important that you follow each step:-)

     

    If you have any questions, just post.

     

    Thanks,

     

    eidnolb

     
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    Jun 27, 2010 8:34 AM   in reply to maps3333

    Hi maps, glad you asked that question. I took a look at your Flash files in post#17 and realized that those are listed in the path of system32. But you are saying your system is a 64bit. Flash files are listed in a different path with the 64bit system.

     

    Before you do anything regarding the Uninstall/Install, you need to check and see if you have Flash files in this path:

     

    Go to C:\Windows\SysWOW64\Macromed\Flash  Open Flash if it is there and post back all files.

     

    Not to confuse you, but all of the Flash files that are in the System32 path are old. You have 4 versions of Flash files there! In addition you have no Flash files listed for Firefox! Have you partitioned your hard drive?

     

     

    Check this out and get back to me.

     

     

    Thanks,

     

    eidnolb

     
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    Jun 27, 2010 2:44 PM   in reply to maps3333

    Hi, you should have told me that before, we could have saved some time:-) Do you have any more? Just asking.

     

    How is the Uninstaller going to know you have more than one partition? Evidently you Installed the Flash Player with FF and it went into one partition and the Flash Player files for IE went into the other. That's what it looks like to me.

     

    However, the FP files for IE in the sys32 are all just that. And yes very old.

     

    Now in the sysWOW64 folder, you have Flash files for Internet Explorer and Firefox!!!

     

    What you are going to have to decide is what Drive do you want Flash Player in? I would think you would choose just one drive for them. It makes more sense to have all of your Flash files on one Drive. That way you won't get in this situation again.

     

    Also you need to determine what Drive is the sys32 on and what Drive the sysWOW is on. You are going to have to Uninstall the Flash files from both and then the Install will be in accordance what you decide in the sentence above.

     

    So put those previous Uninstall/Install instructions on hold for now.

     

     

    Let me know.

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 27, 2010 8:25 PM   in reply to eidnolb

    I have the exact opposite problem. Videos work fine on YouTube, but not on other sites. not ev

    en YouTube videos will show on other websites.

     
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  • Currently Being Moderated
    Jun 28, 2010 7:53 AM   in reply to maps3333

    Hi maps, I must say I don't understand exactly how the Flash files for IE are in the Sys32 location and then the Flash files

    for FF are in the SysWOW64 location either. Then the latter have Flash files for IE and FF. I just have not seen this before.

    Like you, I would have thought the Uninstaller would have removed them all but I don't understand how it works either.

     

     

    I worked with a person that had partitioned his hard drive and had IE6 + files on one partition and had IE8 + files on the other. That was new to me then. But as I recall he Installed Flash Player on the IE8, but forgot to Install it on the IE6.

     

    When you built your system, how exactly did you partition the hard drive? What is on each partition?

     

    I may review the records of that person and see how he handled that IE8/IE6 situation. Also I may ask Pat, the other helper on the forum about this. He is much better at these types of technical situations than I am.

     

    Did I instruct you to update Flash Player for IE? I don't remember doing that. However, we need to resolve these Flash Player files that are Installed in two separate locations.

     

    As I said, this is all new territory for me and I'm sure you weren't aware of this either, until checking. If you have any info that would shed light on this, please comment.

     

    Will get back to you after I check that other mentioned situation.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 28, 2010 2:31 PM   in reply to maps3333

    Hi maps, Well let's try to deal with what we do know. You have just one drive and that is C. We have old IE Flash files in the system32 folder. We have FF AND IE Flash files in the sysWOW folder. Now, in each of those folders there are Uninstall files. In the sys32 folder, it is the uninstfl.exe. In the sysWOW folder it is the FlashUtil10h_activeX. Both of these when double clicked should Uninstall the files.

    ********************************************************************** **************************

     

    Now, instead of doing that, you could put the Uninstaller on your Desktop, Close all browsers and Use IE to Run the Uninstaller. I would Reboot and then Reboot again.

     

    Then Use FF, close all browsers and Run the Uninstaller. I would also Reboot and then Reboot again.

     

    Then check the sys32 folder and the sysWOW folder and see if they have been Removed. By Uninstalling this way, it may remove both FF & IE files. Then once all of the Flash files are removed we know how to Install:-)

     

    Oh, it took me an hour, but I found that info. The person had a C drive with IE8 with Flash Player and an E drive with IE6. Different than your situation.

     

    Let me know what you think.

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 28, 2010 3:01 PM   in reply to maps3333

    Hold on Maps, you need to actually open the Flash folder in sys32 and the sysWOW folder and see what is in there.

     

    Do that and post back. The folder can be there, but empty.

     

    Let me know if there are any files, which ones they are and in which folder.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 29, 2010 4:23 PM   in reply to maps3333

    Hi maps, yes I have the previous contents of the Flash files, sys32 and sysWOW. Now granted, the IE files are the same.

     

    However your Flash files for FF are correct. Now check for that SWF vs 10.1.53.64 plug-in and make sure it is enabled. If it is then your Flash Player for FF should be working, since the files and the SWF are correct.

     

    We are going to have to think the Flash files for IE out and determine why they are not being removed. I recall reading possibly about a different Uninstaller needed because those Flash files are so old. I'll need to search that out and ask Pat about that. There was a change and I need to find the article on it. I think this may be the issue. Don't do anything further until I find out about that.

     

    Are you able to use FF now?

     

    Don't forget to check for that SWF.

     

    Let me know.

     

    Thanks,

     

    eidnolb

     
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