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kml1308
Currently Being Moderated

What to do if it is telling me I have "Insufficient Permissions?"

Jun 29, 2010 1:53 PM

Well I've been having several problems.
First is when I go to install it I get a screen saying that the file "C:\Windows\System\32\Macroomed\Flash\NPSWF32.dll:5" could not be written due to insufficient permissions. I have no idea how to fix this or change it.
Here's a picture of the message that pops up:
Adobe Flash Player Error.jpg

And whenever I try to click the troubleshooting for it, it wont take me anywhere. The link is basically useless. I've tried uninstalling and reinstalling flash player. But nothing seems to work.

Next is whenever I try to go install the plugins (for mozilla firefox) I get messages saying that the file cannot be downloaded. Or there is an error or something, but overall it basically says that the plugin cannot be installed.

 

I hope someone can help me. Any advice would be insanely helpful.

 
Replies
  • Currently Being Moderated
    Jun 29, 2010 2:32 PM   in reply to kml1308

    Hi, What version of Flash Player are you trying to Install? Also post back your operating system and browser versions installed. Also what version of Flash Player do you now have Installed? Vs 10.0.45.2?

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 29, 2010 4:29 PM   in reply to kml1308

    Hi, thanks for the info. I'll post back as soon as I check a couple of things. Just real quick, since Vista uses the UAC (User Account Control) do you know what setting it is on? Have you received an message from Internet Explorer regarding a Security issue?

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 29, 2010 5:22 PM   in reply to kml1308

    Hi, I received the screenshots in my email, but they didn't post to the thread here. So I'm taking a look at them. In the meantime, go to Programs and Features or Add/Remove and see if there is any listing for a DLM and or a getplus.

     

    Then, using FF, look in the plug-ins and see if there is any add on, extension or plug-in of get_atlcom Class, DLM or getplus.

     

    Using IE, look in all add ons for the same thing.

     

    Let me know on this.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 29, 2010 6:18 PM   in reply to kml1308

    Hi, ok I have taken a look at enough of the screenshots and see what the problem is. Right now I'd like you to use FF(Firefox) and test here to see what version of Flash Player you now have:

     

    http://www.adobe.com/software/flash/about/

     

    Then switch over to IE and do the same thing.

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 29, 2010 7:55 PM   in reply to kml1308

    What is the date and version of file NPSWF32.dll in C:\Windows\System\32\Macroomed\Flash ?

     

    If it is older than the other files in that folder, try to manually delete it (while no web browser is running).

     

    If you cannot delete it, try Google for 'file unlocker' to unlock the file for deletion.

     
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  • Currently Being Moderated
    Jun 29, 2010 8:16 PM   in reply to kml1308

    Ok, I asked because I had a similar situation in another thread in this forum.  As it is not the same in your case, I'll let eidnolb handle it, as it can be confusing getting different instructions from different people.

     
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  • Currently Being Moderated
    Jun 29, 2010 8:25 PM   in reply to kml1308

    Hi, are you saying that you have Flash Player Installed in IE and FF now? Can you do the test now and both browsers pass ? Are your websites working now, with both browsers?

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 29, 2010 8:40 PM   in reply to eidnolb

    Hey eidnolb, I am having the same problem and have not had the same luck as the other guy.  I recently up graded to Firefox 3.6.6 and flash worked for awhile.  I had a 10.0.x.x. version.  Well silly me I tried to upgrade to the 10.1 and I got the exact message about not having permissions.  I have tried unistalling, reinstalling to no avail.  Firefox is unable to to the update either, so no flash for me in Firefox.  Now Flash does work in IE 8 just fine.  I understand that is an active x control whereas firefox uses a plugin.  Any help or magic you can perform would be much appreciated.

     
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  • Currently Being Moderated
    Jun 29, 2010 9:50 PM   in reply to winmod

    Hi winmod, I'll need to know what operating system you use. Are you using a 64bit system? Did you have vs 10.0.45.2 Installed in IE and FF before the 10.1 come out? Then you Uninstalled and Installed the 10.1 in IE, but are having a problem with Installing Flash Player in FF(Firefox)?

     

    I'm not sure what is causing the problems Installing in FF; it was always easier than IE.

     

     

    Let me know the OS info.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 30, 2010 6:42 AM   in reply to eidnolb

    eidnolb, sry I didnt provide you that info.  I am running Win7 64 bit.  I had been running Flash version 10.0.45.2.  It was installed and working in both IE and FF.  I then tried to install 10.1 over the top of the earlier version and got the box shown at the beginning of this thread.  So I did an uninstall and tried again.  I am not using the download manager version but a version that I downloaded.  I even tried a windows installer version (msi), but about half way through the install I get an error 1722 saying that some other part of the install program stopped before the install program was complete.  This really has me stumped.  I also read the thread where you were talking about the DLM and getplus.  I looked and do not have any of these programs installed.  I would be happy to reinstall10.0....  but that doenst seem to work either.

     

    Thanks for the help

     
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  • Currently Being Moderated
    Jun 30, 2010 8:04 AM   in reply to winmod

    Eidnolb,  An update, I installed the msi active X install  and flash now works in IE 8.  Waiting to see if you come up with anything for FF.

     

    Thanks

     

    winmod

     
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  • Currently Being Moderated
    Jun 30, 2010 8:11 AM   in reply to winmod

    Hi Win, Thanks for the updated info. Glad there is no DLM involved. A couple of things I need to just mention. When the Uninstaller is run, it Uninstalls Flash Player from ALL browsers. It's usually best if there is a problem Installing Flash Player for any reason to not Uninstall/Install until the problem is known and taken care of.

     

    The off line Flash Player Installers that are from Adobe and which we recommend here on the Forum should be the only ones that are used. You didn't say where you downloaded from. Was it from the Forum here?

     

    Until we see what the problem is I wouldn't do any further Uninstalling/Installing. I'd like to see now what is actually of Flash Player is Installed. So go to C:\Windows\SysWOW64\Macromed\Flash  Open Flash and post back all files listed.

    The NPSWF one/ones need a right click and then click on Properties to obtain the version number.

     

    Then using FF(Firefox) look for the SWF vs 10.0.45.2 plug-in and see if it's Enabled. Now you may not have that Installed, since you're having a problem and that's ok. Just check to see if any SWF is listed.

     

    Using IE, go to Tools, manage add ons and check all add ons for Shockwave Flash Object and let me know the add'l info that would be listed following that. Flash10....etc. or vs number if listed.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 30, 2010 9:44 AM   in reply to eidnolb

    eidnolb,

     

    The MSI install version was from Adobe, the link was located in one of the threads in this forum.

     

    Ok in the Flash folder these are the files:

     

    Flash10h.ocx

    FlashInstall

    FlashUtil10h_ActiveX.dll

    FlashUtil10h_ActiveX

    install

    NPSWF32.dll  Version 10.0.45.2

     

    I then checked in FF  Tools/AddOns/Plugins  and there was no SWF listed

     

    In IE/Tools/ManageAddons/  version enabled and version # is 10.1.53.64

     

    Thanks Again!!

     

    Unfortunately I'm getting used to the look of IE again..............gurrr

     
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  • Currently Being Moderated
    Jun 30, 2010 10:12 AM   in reply to winmod

    Hi, ok on the MSI. Now the Flash files are correct for Internet Explorer and the SWO(Shockwave Flash Object) is correct also. However, that NPSWF32.dll is a Flash file for Firefox and it is for the previous version 10.0.45.2. You need to right click on that one and Remove/Delete it and I would Reboot just to be sure.

     

    You may have to get used to IE again, at least for the moment, since it's the only browser with all of the correct Flash Player files

     

    Just don't Uninstall or anything like that. We only have to concentrate on FF. Now we will be doing that after you remove the above FF file.

     

    Let me know.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 30, 2010 10:42 AM   in reply to eidnolb

    Ok eidnolb, deleted the dll file and rebooted.  Awaiting your next command sir.

     

    win..........

     
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  • Currently Being Moderated
    Jun 30, 2010 11:27 AM   in reply to winmod

    Hi, ok that's out of the way. When you had a problem trying to Install Flash Player in FF, I'm not sure what that Insuffieient Permissions message was referring to. If you are the Administrator, which you must be or you wouldn't have been able to Install in IE, then it may have been about not using the DLM.

     

    The first thing you want to make sure is that the Security for the Internet Zone is set to Medium. And now that it is appearing that Firefox is getting restrictive about permissions, etc. as ActiveX is under IE, we need to make sure that no Anti-Virus will be blocking it. If your AV didn't block IE, then we are ok on that.

     

    Download the Flash Player Installer for Firefox and SAVE it to your Desktop:

     

    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player.exe

     

    Once that is done, Close All browsers. RUN the Installer and when it is finished, Reboot Once.

     

    Then check your Flash files folder and post back the files now listed. Then check the plug-ins for that SWF and make sure it is Enabled.

     

    Hopefully this will be successful. If you get any messages during this Install, make a note and let me know.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 30, 2010 11:41 AM   in reply to eidnolb

    You sir are a genius!!!!!!!!!!!!!  FF is now updated and working.  Your method worked.

     

    THANK YOU THANK YOU THANK YOU!!!!!

     

     

    I hope now that Adobe and Mozilla will try and get on the same page with their respective apps, by looking at all of the issues both in Adobe's and Firefox's forums this was not an isolated issue.

     

     

    Thanks Again......win............

     
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  • Currently Being Moderated
    Jun 30, 2010 12:12 PM   in reply to winmod

    Hi Win, well congrats!! LOL at your genius comment, another user voted me for President  I know what you mean tho, after struggling with something that should be very easy.

     

    I agree on Adobe and Firefox getting it together. I don't know what the rush was on the 10.1. I'm sure we'll be seeing an update shortly. I received the prompt to update to 10.1 but passed for now:-) I was afraid I'd have to start my own thread with Help, 10.1 is not working, LOL

     

     

     

    Thanks for the cooperation in getting this done, troubleshooting is a two way street:-)

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 2, 2010 1:40 PM   in reply to kml1308

    Hi kml1308, thanks for checking back in. You were probably happy that they were both working and are just now catching up on your email:-) I don't blame you.  Also since winmod has his problems solved, you won't be getting all of these email notifications. If anyone posts to your thread, I'll have them start a new thread.

     

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Oct 21, 2010 6:49 PM   in reply to kml1308

    Help me I also have the same problems!

    My Firefox is 3.6.11

     
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  • Currently Being Moderated
    Oct 21, 2010 7:56 PM   in reply to goldmac

    Since you have the "same problem", have you tried all the solutions offered earlier in this topic?

     
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