Cannot load Flash Player 10.1

[Frank_Castle_7071]

I am running Windows XP SP3 (all updates installed as of 3 July 2010).  I am using IE v 8.0.6001.18702 cipher 128 bit.

When i try to install Flash player 10.1, I get the error "ActiveX control could not be registered."

There is only one user on the computer, and the user has admin rights.

I have successfully installed flash player 10.1 for Mozilla FireFox, but it will not install for IE.  I have tried uninstalling Flash player via control panel and via the unistall program provided by Adobe.

Please help me fix this issue.  Thank you in advance for your help.

[pwillener]

What files do you have in C:Windows\system32\Macromed\Flash ?

[Frank_Castle_7071]

Thank you for your help.  Below is the file list from th asked about folder.

C:\Windows\System32\macromed\Flash =

     FlashPlayerTrust <folder>

     Flash 10h.ocx

     FlashAuthor.cfg

     FlashInstall.log

     flashplayer.xpt

     FlashUtil10h_ActiveX.dll

     FlashUtil10h_ActiveX.exe

     FlashUtil10h_Plugin.exe

     GetFlash.man

     NPSWF32.dll

     swflash.inf

[pwillener]

A little test to show us what's causing the problem; please open a Command Prompt window (Start | Run | type cmd), then issue the following sequence of commands:

cd \
cd windows\system32\macromed\flash
regsvr32 flash10h.ocx
exit

Do you get an error message when you issue the regsvr32 command?  What is the message & error code?

[Frank_Castle_7071]

DllRegisterServer in flash10h.ocx failed

return code was 0x80070005

[pwillener]

Thank you.  According to Microsoft, this code is returned when you are trying to run this function from a non-admin account.  However, you are quite sure that you are running as an admin user, so this is a registry permission problem.

To resolve it, see this article http://kb2.adobe.com/cps/494/cpsid_49419.html; this is a bit technical - do you think you could run that procedure?

[pwillener]

Before embarking on that SubInACL trip, can you check if your antivirus software is potentially blocking access to your registry?

[Frank_Castle_7071]

Thank you SO MUCH for your help.  I got it to load.  The setup I have is as follows:

Administrator account (windows created)

Admin account (I created)

When I created the "Admin" account, I set it up as an administrator.  Well apparently Flash does not like my "admin" account and wanted "administrator".  When I logged in as "administrator" I was able to load the new flash.

Thank you again for all your help!

[Frank_Castle_7071]

Check to make sure you are logged in as "administrator" and not just a normal account with admin rights.