Skip navigation
Currently Being Moderated

flash player causing blue screen upon loading video

Jul 6, 2010 9:01 PM

Hello,

I have recently bought a new system. Everything runs  perfectly except for one critical problem; I can't view flash videos or  anything played in a web browser by flash player.

 

Animated flash  advertisements will load to the first couple of frames, I will hear a  bit of noise and then a brief 1-2 second system hang and straight in to a  bluescreen. Same goes for youtube etc, might see a frame, if that, a  brief noise and hang/bluescreen. This has occurred since I have  purchased the PC.

 

I have attempted to fix the problem by updating  my graphics drivers to the latest, updating flash player to the latest,  updating sound drivers to the latest.

 

System:

AMD i5 750

ATI  Radeon 5870

Realtek audio

Windows 7 Professional 32-bit

Mozilla Firefox 3.6.6 -------------> Flash player 10.1

 

 

I am just viewing the bluescreen  dump file, there is no bug check string, however it seems to indicate an  AMD/graphics driver causing the conflict.

070610-31621-01.dmp6/07/2010 10:19:36 PM 0x00000116

0x85e1e2c0

0x924145e60x000000000x00000002atikmpag.sysatikmpag.sys+55e6AMD  multi-vendor Miniport DriverAMD driverAdvanced Micro Devices, Inc.8.14.01.611732-bit C:\Windows\Minidump\070610-31621-01.dmp4157600

There are 7  bluescreen dumps on the minidump file, they are all identical to the  above.

 

These are the lines highlighted in red from  BlueScreenView:

Filename Address In Stack From  Address To Address Size Time Stamp Time  String Product Name File Description File  Version Company Full Path
atikmpag.sysatikmpag.sys+55e60x920600000x920980000x000380000x4bfe9cef28/05/2010 2:25:19 AMAMD  driverAMD multi-vendor Miniport Driver8.14.01.6117Advanced Micro  Devices, Inc.C:\Windows\system32\drivers\atikmpag.sys
dxgkrnl.sysdxgkrnl.sys+8cadb0x920980000x9214f0000x000b70000x4ac54de12/10/2009 10:48:33 AMMicrosoft®  Windows® Operating SystemDirectX Graphics  Kernel6.1.7600.16432 (win7_gdr.091001-1312)Microsoft CorporationC:\Windows\system32\drivers\dxgkrnl.sys
dxgmms1.sysdxgmms1.sys+692c0x92bb60000x92bef0000x000390000x4a5bc26514/07/2009 9:25:25 AMMicrosoft®  Windows® Operating SystemDirectX Graphics  MMS6.1.7600.16385 (win7_rtm.090713-1255)Microsoft CorporationC:\Windows\system32\drivers\dxgmms1.sys
watchdog.syswatchdog.sys+107e0x8cfe40000x8cff10000x0000d0000x4a5bc21a14/07/2009 9:24:10 AMMicrosoft®  Windows® Operating SystemWatchdog Driver6.1.7600.16385 (win7_rtm.090713-1255)Microsoft CorporationC:\Windows\system32\drivers\watchdog.sys

 

 

System
-Provider
[ Name ]EventLog
-EventID6008
[ Qualifiers ]32768
Level2
Task0
Keywords0x80000000000000
-TimeCreated
[ SystemTime ]2010-07-06T12:19:26.000000000Z
EventRecordID3580
ChannelSystem
ComputerOwner-PC
Security
-EventData
10:17:22 PM
‎6/‎07/‎2010
2955
DA07070002000600160011001600C003DA070700020006000C0011001600C003600900 003C000000010000006009000000000000B00400000100000000000000


System
-Provider
[ Name ]Microsoft-Windows-Kernel-Power
[ Guid ]{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41
Version2
Level1
Task63
Opcode0
Keywords0x8000000000000002
-TimeCreated
[ SystemTime ]2010-07-06T12:19:06.042422100Z
EventRecordID3584
Correlation
-Execution
[ ProcessID ]4
[ ThreadID ]8
ChannelSystem
ComputerOwner-PC
-Security
[ UserID ]S-1-5-18
-EventData
BugcheckCode278
BugcheckParameter10x85e1e2c0
BugcheckParameter20x924145e6
BugcheckParameter30x0
BugcheckParameter40x2
SleepInProgressfalse
PowerButtonTimestamp0

The  computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116  (0x85e1e2c0, 0x924145e6, 0x00000000, 0x00000002). A dump was saved in:  C:\Windows\MEMORY.DMP. Report Id: 070610-31621-01.

I don't know if it is Flash player particularly causing the problem, or if there is a conflict between it and some hardware.

So,  can anyone help?

 
Replies
  • Currently Being Moderated
    Jul 6, 2010 10:01 PM   in reply to Thomas Knockout

    Can you see the Flash animation at http://www.adobe.com/software/flash/about/ without the system crashing?

     

    If yes, can you right-click on it and disable hardware acceleration from the Settings panel?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 6, 2010 10:54 PM   in reply to Thomas Knockout

    That's great news.

     

    FP 10.1 allows many more GPU devices to use hardware acceleration than previous versions.  Not all work well, and I don't know if this is a hardware or software (driver) problem.  Disabling hardware acceleration, and sometimes updating the device drivers, will avoid the various problems that arise from incorrectly functioning hardware acceleration.

     

    Sorry, I do not have very deep insight into the whole business of GPU acceleration.

     
    |
    Mark as:
  • Jochem van Dieten
    2,391 posts
    Apr 8, 2001
    Currently Being Moderated
    Jul 7, 2010 12:28 AM   in reply to Thomas Knockout

    Please check out this post detailing the list of steps to follow when debugging system crashes after a Flash update:

    http://forums.adobe.com/message/2832819#2832819

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 1, 2010 1:30 AM   in reply to Thomas Knockout

    i'm having the same problem as the OP,

     

     

    System:

    Intel Q6600

    ATI  Radeon 4850 (drivers v10.9)

    Realtek audio

    Windows vista home premium 32-bit (auto-updates)

    Chrome 6 & ie8  Flash player 10.1

     

     

    my BSOD returned the error code: 0x00000116 (0x8505F150, 0x8F1E98B0, 0x00000000, 0x00000002)

    atikmpag.sys - Address 8F1E98B0 base at 8F1E4000, datestamp today

     

     

    it started before last summer, it doesn't happen often but lets just say its making me rather nervous to use youtube and other sites that use flash now.

     

    i've read allot of people have this problem and have traced it to using flash. i hope somebody at adobe is listening and not trying to blame hardware makers or drivers about this problem.

     

    i disabled hardware acceleration, i hope this does the trick until a real fix can be found

     

    btw if any flash animation gives a BSOD how else could we turn it off ? Think about it for a second people

     
    |
    Mark as:
  • Jochem van Dieten
    2,391 posts
    Apr 8, 2001
    Currently Being Moderated
    Oct 1, 2010 3:18 AM   in reply to rdumoulin1973

    rdumoulin1973 wrote on 10/1/2010 10:28 AM:

    my BSOD returned the error code: 0x00000116 (0x8505F150, 0x8F1E98B0, 0x00000000, 0x00000002)

    atimpag.sys - Address 8F1E98B0 base at 8F1E4000, datespmp today

     

    i've read allot of people have this problem and have traced it to using flash.

     

    The error you provide clearly says "atimpag.sys". That is not a file

    from Flash Player, that is a file from ATI. If you Google that file, you

    will find many people reporting problems with it using many different

    applications.

     

     

    i hope somebody at adobe is listening and not trying to blame hardware makers or drivers about this problem.

     

    Hoping is not very productive. It may be more productive if you raise

    this issue in an ATI forum and provide them with the core dumps, but

    your graphics card is over 2 year old so don't expect too much.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 1, 2010 5:34 AM   in reply to Jochem van Dieten

    it happens with people who have either ati cards or nvidia card. do your research before assuming its only ati people.

    You say my card is 2 years old, well by now it should be fixed in their driver should'nt it?

    And yet, this problem did not occur to me in flash v9 , only since v10. And only when i visit flash based websites like youtube and various other video websites. you see a pattern or do i have to keep going?

     

    You can deny it all you want but in my experience flash is the cause of this problem.

     

    As long that you refuse to see flash as the one causing this problem on both platforms, it won't get fixed.

     

    What a shame, its a real let down.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points