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Droplet couldn't communicate with Photoshop

Jul 8, 2010 10:08 PM

When I try using a droplet it pops up and says "Droplet couldn't communicate with Photoshop".

I'm running Windows 7, Photoshop CS5, and I am the administrator.

Any help is greatly appreciated!

 
Replies
  • Currently Being Moderated
    Jul 8, 2010 10:17 PM   in reply to JOEY!!! 【ツ】

    Do you use DEP? Anything with UAC? Anything up with firewalls and virus scanners? If they can't communicate, then the socket is being closed, which usually is an external influence...

     

    Mylenium

     
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    Jul 9, 2010 2:45 AM   in reply to JOEY!!! 【ツ】

    Do the respective log files (Windows Event Viewer --> Security) show anything? If the socket connection is terminated due to DEP or UAC, it should trigger an entry. Do the droplets run if you turn all that (temporarily) off? might also be worth to download Sysinternals' process Monitor and monitor the droplets. This may reveal some more details...

     

    Mylenium

     
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  • Currently Being Moderated
    Jul 14, 2010 1:22 PM   in reply to JOEY!!! 【ツ】

    Solution

     

    I had this same issue and I figured out the solution. I am running Windows 7 and Photoshop 11.0.2. You have to run Photoshop as an administrator before you create the droplet. You must create the droplet when Photoshop has been run by an administrator. It's really easy:

     

    1. Right-click Photoshop, click "Run as administrator"
    2. Create your droplet

     

    That's it!

     
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    Jul 15, 2010 9:01 AM   in reply to xmlFancier

    Thank you tremendously for posting the solution!  I encountered the problem today while trying to do my very first droplets.  I was really wondering what I was doing wrong when I got the error message.  The solution above worked for me.

     

    Thanks again!

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 15, 2010 8:36 AM   in reply to JOEY!!! 【ツ】

    People in the know often disable UAC entirely (drag the control all the way to the bottom) and use an account with administrator privileges.  Of course, this means you must manage your usage of your computer all the more carefully, as you are then a full-time administrator, and anything you run (e.g., by downloading from the wild internet) is running with all privileges you can possibly give it.

     

    Thus the advantages of full-time administrative access (apparently needed by Photoshop to do what you want) come with some downsides.

     

    To anticipate your next question:  Click Start, then type UAC into the search box.

     

    -Noel

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
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    Aug 15, 2010 11:15 AM   in reply to JOEY!!! 【ツ】

    I don't profess to understand how droplets and Photoshop communicate, but I do know this:  An application has to be designed to work within the limitations of UAC (i.e., to be able to be run by a non-privileged account).  By contrast, applications that date back to the days when there was no real security and every piece of software just freely accessed anything it wanted often require reduction of the UAC limitations to work properly.

     

    I'd certainly suggest reporting the problems you're seeing as a bug to Adobe via:  https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    -Noel

     
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  • Currently Being Moderated
    Nov 9, 2010 4:20 PM   in reply to JOEY!!! 【ツ】

    Help! It looks like Adobe still hasn't fixed this problem.  I was on the phone with Adobe "support

    " ha, ha" for an hour and the tech finally said he thinks Adobe hasnt fixed the droplet bug for

    Windows yet.  Anyone with a solution??

     
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    Nov 9, 2010 4:36 PM   in reply to christina999

    Photoshop 12.0.1 should have fixed the known droplet issues.


     
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    Nov 10, 2010 12:40 AM   in reply to Chris Cox

    Chris, well I downloaded the update from adobe but there was no information about how to open it or where to put it, then the Adobe help guy in India spent an hour with me on the phone and taking over my desktop trying a variety of things and nothing worked and he finally said that he believed the update only fixed the droplet issue on a Mac.... arghhh. Please help me!

     
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  • Currently Being Moderated
    Nov 9, 2010 5:22 PM   in reply to Chris Cox

    Yippee, found the solution in a different Adobe forum for PS CS4..,solved by poster "dytb2012", thank you. Saved me many hours!

     
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  • Currently Being Moderated
    Dec 1, 2010 12:30 AM   in reply to christina999

    Here's a link (I hope) to the solution Christina99 referenced:

    http://forums.adobe.com/message/2048535

     

    However, things are still not working for me, even after applying the "run as administrator" settings to both droplets, and PS; still getting the same error.

     

    Hoping for help and insights...

     

    Thanks,

    Jerry

     

    PS - UAC settings are default (after installing Win7)

     
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  • Currently Being Moderated
    Dec 1, 2010 1:27 AM   in reply to Jerry and Lois

    One add'l comment - also tried this after completely shutting down my AV and firewall.  No avail.

     

    Thanks,

    Jerry

     
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  • Currently Being Moderated
    Apr 15, 2011 2:49 PM   in reply to JOEY!!! 【ツ】

    Real Solution:

     

    I also tried running photoshop as an administrator, this did not work for me. What I found to actually work is this: First create your droplet like normal, then right click the droplet icon and select "Properties", go to the "Compatibility" tab, under "Privilege level" mark the checkbox that says "Run as administrator", Click "OK" and now they should be able to communicate properly.

     

    On a side note: One problem that I did run into as well. If you are trying to make the droplet save the file to the "Photos Library" (or any other Library), it gives an error saying "blah blah blah, cannot find file." If you simply select "..\Users\your username\my photos" it should work.

     

    Happy Dropletting!

     
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  • Currently Being Moderated
    Aug 24, 2011 9:16 AM   in reply to JOEY!!! 【ツ】

    Just chiming in - I'd gone through several other posts before finding this one.  Running the droplet as administrator didn't work for me. Closing Photoshop and setting it to always run as administrator and then recreating the droplet after restarting Photoshop did work, however.  Thanks!! I'm much happier now.

     
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