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Flash player not working on all sites

Jul 14, 2010 4:14 PM

I originally posted this on the Flashplayer 10.1 Desktop forum.  Didn't get any answers, thought I'd post here as well. 

 

Windows XP Professional SP3

Intel Core2 Duo CPU E8200 @ 2.66GHz, 2GB RAM

NVIDIA GeForce 7300 GS (2 cards)

10 Mbs cable internet connection and do not use a proxy server to connect to internet.

 

After updating to Flash 10.1, I'm having a problem on a handful of sites when the flash-enabled media player starts, I get a "Buffering" message for a few seconds, then the audio/video starts and runs for a few seconds, then stops and the "Buffering" message reappears   For instance, I have this problem on the NPR music site (http://www.npr.org/music/)  and Daily Show site (http://www.thedailyshow.com/), but most of the other Flash capable sites I've been to work fine (like YouTube, Yahoo).  

I contacted the NPR site about this issue and they said "they were unable to replicate the problem."

 

I have this problem on IE8, Firefox 3.6.3, and Chrome 5, 

 

 

BTW - I even tried reverting back to Flash 10.0.45 2 and the problem still occurs.  I have since gone back to Flash 10.1.  

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jul 14, 2010 5:23 PM   in reply to PR636

    Hi, I don't know if you have tried to turn off the Hardware Acceleration feature or not. It is turned ON by default and many users have had improvement by turning it off. You can go to youtube and bring up any video, right click on the video and click on Settings; this should bring up the Display Setting when you can UNcheck it.

     

    See if that helps.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 15, 2010 9:04 AM   in reply to PR636

    Hi PR636, Another poster was having almost the same issue you are having with particular sites. He found out that the

     

    BBC site needed to have the third party content allowed. Here is the link that you can take a look at.

     

    http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html

     

    If you want the thread, let me know. I'll need to find it.

     

    P.S. Here is the thread, look for Post # 10, 12 & 17 http://forums.adobe.com/thread/677670?tstart=0

     

     

    Thanks,

     

    eidnolb

     

    Message was edited by: eidnolb   Adding a P.S.

     
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  • Currently Being Moderated
    Jul 15, 2010 9:50 AM   in reply to PR636

    Hi, well we have covered most of the solutions that have helped other users. It is also recommended to update the graphic and video drivers to the latest versions. I don't know if you have done that, but it is worth a try.

     

    Does your Anti-Virus program have any add ons installed into the browser? Keep in mind that Flash Player is a browser plug-in and works thru the browser, so any add on will not only have an effect on the browser itself but on Flash Player.

     

    Now Firefox 3.6.6 and Flash Player 10.1 are not working well together and many reports of crashes and conflicts are evident on the forum. FF(Firefox) version 3.6.6 was issued to fix vs 3.6.4 and this had to do with the load time of websites. The 3.6.4 timeout was not long enough and FF then issued the 3.6.6 to extend the timeout. FF designed the 3.6.4 and then the 3.6.6 to crash Flash Player when the site didn't load within that time. The reason being it would not crash the entire FF browser.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 15, 2010 11:41 AM   in reply to PR636

    Hi, well I hope that will fix it. The AVG Safe Search shouldn't conflict, but if you have the LinkScanner I would turn that off. It is sort of a known add on that does conflict.

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 15, 2010 2:23 PM   in reply to PR636

    Hi, well that is disappointing. What is interesting is that you say this issue occurs with FP vs 10.0.45.2 as well.

     

    You can post back your Flash files if you like. I have to leave now for dinner. Will post back a couple of other things to check. The Shockwave Flash Object in the IE add ons should be Flash10h.ocx and Enabled. In the FF broswers in the plug-ins the SWF vs 10.1.53.64 should be Enabled.

     

     

    Will post back later.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 15, 2010 5:22 PM   in reply to PR636

    Hi, thanks. Now I think we need to take a look at your Flash files. Go to C:\Windows\System32\Macromed\Flash Open Flash and post back all files listed. The NPSWF file(s) need a right click and then click on Properties to obtain the version numbers.

     

    Now the Shockwave Flash vs 11 that you indicated which should show as an ActiveX Control in your IE add ons is for the Shockwave Player which is another program.

     

    The SWF would be the plug-in add on for FF vs 10.1.53.64 which is there and Enabled. So we'll know a little more when you post back the Flash Player files.

     

    I take it that you have not Installed Flash Player in IE? Since the Shockwave Flash Object..Flash10h.ocx was not among the add ons you listed.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 16, 2010 9:37 AM   in reply to PR636

    Hi, thanks for the info on the Flash files. The Flash10e.ocx 10.0.45.2 is the last version and for some reason did not get Uninstalled. The rest of the Flash files for IE are correct as well as the Flash files for Firefox.

     

    The key to this is the IE add on. Using IE go to Tools, manage add ons and Toolbars and Extensions. At the bottom I think there is a Show all add ons. Look in all categories for Shockwave Flash Object...ActiveX Control...Flash10h.ocx and be Enabled. Now I think it may be listed as Flash10e.ocx since that version of the Flash file is Installed.

     

    I would like you to check for this add on first. If it is listed as Flash10h.ocx and Enabled then that is what we want. However if it is the Flash10e.ocx, enabled or not, then go back to your Flash files and right click on that Flash10e.ocx and Remove/Delete it. Then Reboot and go back to the IE add ons and see if that Flash10e.ocx has been updated to Flash10h.ocx and Enabled.

     

    I am hoping this will work and you won't have to Uninstall. If it doesn't then I want to give you the instructions for an offline Uninstall and Install. It seems to work better from the Desktop.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 16, 2010 12:37 PM   in reply to PR636

    Hi ok that is good. Then that is what is conflicting with the Flash10.ocx in the Flash folder. Go back there, right click on it and Remove/Delete and then Reboot. See if this helps. This should take care of IE.

     

    Then try those sites with IE and see if there is an improvement.

     

     

    Thanks,

     

    eidnolb

     

    Message was edited by: eidnolb

     
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  • Currently Being Moderated
    Jul 17, 2010 10:27 AM   in reply to PR636

    Hi PR, Sorry for the delay, company in town. Just double check the Flash folder and make sure all of the Flash files are as you listed in post 13 but without the Flash10e.ocx. And I see you have noted the SWO in IE add ons is 10.1.53.64 and Enabled. Also the SWF 10.1.53.64 plug-in for Firefox. If all of these are correct as listed, then we have confirmed that your Flash files for IE and FF and the two add ons are correct. Once this is determined then something else is causing the issue.

     

    I would keep the hardware acceleration turned off, the link scanner turned off. At least while troubleshooting. Anything that is a known conflict shouldn't be turned on until we determine the cause of the problems.

     

    Do you have adblock enabled in Firefox? I would turn that off.

     

    Do you have in IE, Internet Options, Security set at Medium for the Internet Zone?

     

    You may want to list the add ons in Firefox first. Plug-ins, add ons and extensions.

     

    It is not the Flash Player that is causing a problem, it is coming from another source. That is why we need to check add ons, etc.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 18, 2010 10:41 AM   in reply to PR636

    Hi PR, I've done some searching, especially on that Windows Presentation Foundation as it relates to the Firefox extension. You may want to read this and also check if there is more current info on it. This is from 10/09.

    http://support.mozilla.com/en-US/forum/1/451702?s=Windows+Presentation +Foundation&as=s

     

    I have also read on what it is and it appears to be quite technical and I don't know about you, but I wouldn't need it. It appears this is for Developers etc.

     

    You need to take a look in your Add/Remove and check on the Java entries. Just from the Firefox additions Java may be older versions. The latest Java Update is U21, any others need Removed from Add/Removed, reboot and Install the latest.

     

    The RealJukeBox NS plug-in 1.0.3.709 is this still a current program?

    The Move Media Player vs 1.0.0, is this old or current?

    The Move Streaming Media Player vs 715.3.0.10; is this the same player as the 1.0.0 but just a different version?

    Then the RP plug-in vs 6.0.12.709 and the RP G2 Live Connect (same vs).

     

    Do you think these players are conflicting with the Player on the NPR site?

     

    I did go to the site and followed your instructions and had no problem. Video and Audio played nicely. I do not use any player except Windows Media Player.

     

    One way you can test is, have the FF(Firefox) browser open, Disable those other players and just use the NPR player.

     

    It was interesting that the NPR site would only work when you had both browsers open. Did you have the NPR site up on both also?

     

    Thanks,

     

    eidnolb

     

    Message was edited by: eidnolb

     
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  • Currently Being Moderated
    Jul 18, 2010 6:30 PM   in reply to PR636

    Hi PR, thanks for the update. Yes you are cleaning up your PC:-) I tried the Daily Show and watched the Munn video and a Stewart video, no problem with video or audio. Using XP/SP3 with IE8, with FP 10.0.45.2, not 10.1.

     

    I don't remember saying there must be something wrong with your PC. When all Flash files and the FP add on are correct then there is some other cause. I would have no way of knowing if something is wrong with your PC:-) Perhaps that is what I said?

     

    In Post #22, after you disabled those add'l 5 FF add ons and rebooted, both sites .0.45.2were working in IE & FF.

     

    Trying to pinpoint what occurred that they stopped working. At that time according to your posts, RealPlayer and all add ons were still Installed. And we know they re-enable themselves. Is that what caused the sites to stop working?

    Programs that re-enable themselves do so on a Reboot. Then after that you Removed RealPlayer and that didn't help. Were all add ons/plug-ins removed as well? Now keep in mind that prior to this you had Disabled Windows Media Player and I did not see any Player pop up on the Daily Show. The NPR site did have it's own player tho. Just thinking out loud.

     

    Also, could one of those 5 that you disabled re-enabled themselves or more than one?

     

    What version of AVG do you use? What Anti-Virus did you have before AVG and is AVG a recent Install?

     

    I realize the issues you are having are with a few sites, these two in particular and just finished reading the thread on the 10.1 site.  I didn't see any constant thread, too many variables.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 19, 2010 8:55 PM   in reply to PR636

    Hi PR, On the Anti-Virus programs, those that Uninstall cleanly I wouldn't be concerned about. It's those that don't and have their own special Removal Tools that need used that are a concern. I know for a fact that Avast Uninstalls cleanly and right from Add/Remove/Programs & Features, which is remarkable. I searched on my own system all of the folders and they were empty and then I did a C:\ Search and nothing. Microsoft Security Essentials Uninstalls cleanly as well.

    Those are the only two that I know from my own experience.

     

    I have never heard of Gdata anti-virus, but a quick search revealed it may not Uninstall cleanly and may be just as invasive as McAfee and Norton(which both have Removal Tools). You may want to use the Search feature for any of those

    Anti-Virus programs to see if you can find any lurking and remove them manually.

     

    It is very puzzling when the Flash Player files are correct for IE and FF and to still have these issues, especially all of the clean up and Uninstalling that you have done.

     

    Have you tried to use IE and Disable ALL add ons except Shockwave Flash Object, have just the IE browser open and try those sites? Then do the same with FF and have only SWF Enabled?

     

    When you went to Programs and Features did you notice whether you had a DLM(download manager) or a getplus listed?

    Any getplus or get_atlcom Class listed in any add on category or a DLM control?

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 20, 2010 8:46 AM   in reply to PR636

    Hi PR, So Gdata had some leftovers, glad you got rid of those. Then even disabling the add ons in IE & FF didn't help.

     

    Add/Remove is the term for XP, Programs and Features are for later OS's hard to keep straight:-) No, I am not employed by Adobe and can't access your PC, just a user that helps on the Flash forum.

     

    I agree it is aggravating when those sites should work and not being able to find out why they are not. I guess that is why they call it troubleshooting:-)

     

    Since you have done a lot of cleanup, we may need to take inventory on what add ons are in IE and FF now. That would limit what could be causing a problem.

     

    I don't know if the NPR and Daily sites support Flash Player version 10.1 either and that could be a possibility. So you may see if you can contact  them and ask. If you know anyone that has FP 10.1 that you could ask if they are having any problems on those sites.

     

    There have been many threads having issues on various sites with Firefox 3.6.4 & 3.6.6 and FP 10.1. So I haven't ruled that out entirely. The difficulty is that the problems are all over the board; what works for one person won't work for another.

     

    I plan on checking those two sites to see if there are any special requirements, etc. Will let you know.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 20, 2010 6:03 PM   in reply to PR636

    Hi PR, I just read that entire thread, including post#7. I can see why they can't reproduce in house, too many variables.

     

    Interesting the comment about Hulu and the Daily show is served directly to the FP on your system. Does that mean it doesn't matter what version of Flash Player you have Installed? I am not going to disagree, since I don't know. All I can say is about 2 weeks ago I spent time on the Hulu forum and there were plenty of problems with FP vs 10.1. However several users were saying Hulu worked fine on their Desktop Player(I think that is what they called it) There were some system requirements tho.

     

    Use IE and Enable Windows Media Player add on and the Shockwave Flash Object and Disable the rest.

     

     

    I'd like you to check the AVG LinkScanner, Open AVG User Interface, double click on the LinkScanner, Untick the option

    "Enable AVG Search-Shield" and the "Enable Active Surf-Shield", SAVE the changes.

     

    Also Open the AVG User Interface & double click on the Resident Shield and Untick the option "Resident Shield active"

    SAVE the changes.

     

    Then with IE, check those sites.

     

    Now leave those AVG settings as they are, then Use FF and Enable Mozilla Default Plug-in and the SWF plug-in and Disable the rest, INCLUDING the extensions listed.

     

    Then with FF, check those sites.

     

    Thanks,

     

    eidnolb (saint):-)

     
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  • Currently Being Moderated
    Jul 21, 2010 3:06 PM   in reply to PR636

    Hi PR, you said:

    Will wait to do what you said in your last reply until you post back.  

     

    Good idea, I agree of course:-)

     

    I do not know why MS decided to "scatter" (my word) the add ons in IE8 into the different categories. Most everyone misses the add ons because of that. Don't feel bad, how would you know they are hidden? Too bad MS didn't ask my opinion on that idea. LOL Now they are working on IE9. I wish they would have a lot more input from the end users instead of the Engineers/Developers/Programmers etal. When it is coming out of beta, I haven't heard and haven't had time to check lately.

     

    I'll print out all of your add ons, since Amazon delivered my ink supply, LOL Then I'll get back to you. Most likely after dinner/supper/food:-)

     

     

    Thanks,

     

    eidnolb

     

     

     
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  • Currently Being Moderated
    Jul 21, 2010 6:00 PM   in reply to PR636

    Hi PR, Well after dinner I had to mow before it rained:-) Ok, I looked at all of the add ons. Despite all of the different categories that they are place in and "loaded" "have been" etc. the important thing is are they Enabled or Disabled. That is what makes them work or not work. Now the ones listed in Post # 29 are all Enabled. The list on Post # 31 are not indicated, but I don't need that info at the moment.

     

    AVG Safe Search is listed in Post#29 as 9.0.0.832 but in Post#31 it is 9.0.0.845 ?

     

    The latest list Post#31, let's assume all listed under MS Corp are ok to be Enabled.

    Under Sun Micro, Inc, Let's disable JQSIEStartDetectorImpl Class, Java plug-in 2 SSV Helper.

    Under AVG Tech, we have 2 versions as mentioned above. I would disable both for now.

     

    Under Husdawg. LLC -System Requirements Lab Class 3.0.0.4 ( I don't know what that is, do you?)

    Under F4 Networks-The 3 listed, again I don't know what they are for, do you?

    Under iovation- Stm Class 2.7.0.2, I don't know what that is, do you?

     

    Under Apple, Inc. --the QuickTime Object, Behavior Object and QuickTimeCheck Class -I would Disable for now.

    Under Not Verified- MS Corp- Microsoft Silverlight- I don't know why Microsoft would not verify their own program, but if you don't need it at the moment I'd disable it.

     

    The only ones we need to identify are those that I don't know what program they came from. I'm assuming you do, so please tell me.

     

    Since IE has Flash Player Installed correctly along with the SWO add on, there is no reason that it is not working correctly.

    Perhaps the answer is in these add ons, which come from programs Installed.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 22, 2010 8:13 AM   in reply to PR636

    Hi PR, I'll reply to this post first. I'm surprised that if you removed F5 Networks, that it didn't remove the add ons. You may want to do a Search and see if F5 Networks is in any files and if so remove/delete. If not, then yes, remove the add ons.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 22, 2010 8:26 AM   in reply to PR636

    Hi, on the Husdawg, LLC. I did see it on Secunia, but fail to see the purpose of it:-) I have had Secunia installed and never had that, so unless you have Secunia I'd remove it.

     

    I'd remove anything connected with F5 Networks.

     

    When you finish disabling/removing I'd reboot and then see how IE works. You may want to take a look and see if any of the add ons that you disabled are still disabled.

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 22, 2010 3:22 PM   in reply to PR636

    Hi PR, Wow, you have been busy:-) Finding out which add on is conflicting takes a lot of time and more so when you have more than one browser to test. You must have found the culprit(s)!!

     

    When all browsers are having the same problems, this usually indicates it is the Anti-Virus/Firewall itself or add ons of the Anti-Virus programs. When those are ruled out or corrected, then any common add on would be next to consider.

    Sounds like you followed that pattern:-) I notice that the AVG SafeSearch is disabled in both IE & FF. Perhaps this is that common add on? I don't know but it could be.

     

    Now it may appear that an add on in IE is affecting FF, but I don't think so since these are separate browsers. I also know that the Windows Presentation Foundation in FF came with the .NET Framework Assistant, which Firefox users were not happy about. I'm sure this is also in your Add/Remove and I wonder if this has anything to do with an issue between IE and FF?

     

     

     

    I know you are happy to have the sites working, even if it takes a bit of a workaround. Eventually you'll find out just which one was causing the problem. I'd be interested to know.

     

    blondie says thanks for answering all of my questions and posting info:-) Troubleshooting is a two way street & takes some time to work it all out.

     

    Regards,

     

    eidnolb

     
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