Strange to me. I see it different. I do not see it as an Adobe Problem.
From everything I can see including what folks have done for a work
around it appears to be a networking issue or at least something in the
API that is affecting the network. Now at what level I do not know yet.
IT could even be deep in the Stack or at the higher level of the file or
files themselves. It could be just about anything. But I see it as an
Apple Problem that Affects Adobe. I do not see it as an adobe Problem.
When you develop for a OS you are Generally given an API and it is
usually the Same API used by the company or ORG that made the OS. And if
that has a bug there is not much Adobe can do but try and work it out
with Apple in this case. We have had Similar problems. But do to the
nature of our customer Base we have to assume that it may take some time
for the Factory to Fix the API. Thus we make a work around that is
rather invisible to the users. Instead of giving you an example of an
Apple Fix I will give you an example of a fix we made for one of the
More Popular DSP Chips that were used for Analog Modem and Faxes. After
the core dump we could see were the problem was. This was back in the
early 90s. I use this example as it helps one understand one of the ways
we fix problems. In those days we did not have Electrically programable
RAM. Also it was common Much like a Current CPU to have the code that
makes the chip work built into the Masking. So the Code or Program us
Part if the Die so to speak. But when you turned on the
Fax/Modem the code loads into RAM. What we usually do After we find the
problem and since we can NOT alter the Hard Coded into the Masking of
the DSP Chip We go to the Addresses in RAM were the Faulty code gets
loaded. That is where we make the fix. Thus when the system is turned on
The Faulty code loads but before the system is done booting we Make the
Changes in in the code that is loaded to the RAM using the Controller
Chip. Thus to the user they never know there was ever a problem. And as
the code is fixed eventually at the factory even if they leave our fix
in the system it will not hurt anything. A good analogy would be if
faulty code is loaded in RAM from the program we just add a Small small
Script that changes the values of the RAM or over right the RAM with the
Since Adobe does not feel they want to work with us would anyone else
like to do so?
Jim Faraday email@example.com Direct cell 916-996-0956
I gave it some more thought.
I at this point do not really Care WHO is at Fault. One Thing I do know
for sure. We Answer the phones 24 x 7 x 365 because Our customers work
those kinds of hours. We feel it is irresponsible to sell into a Market
that works Long hours and then not Make ourselves available in Case
there is a problem. Even if the problem has nothing to do with our
Personally I would never leave a customer in this condition or situation
for any amount of time. The More I read the more disgusted I am with
Apple and others that just talk and We have no indication for sure what
is going on. We would tell our customers the truth. IF we were ever to
run into a situation we could not fix and that has not happened since
1983 when we started this company. I am just Fed up with Companys that
decide not to deal with a problem because "It is too Hard " or it is not
our policy or what ever the deal is" The Lame promises are just words of
"We are working on it". For 3 Years now? Get Real.
I WILL Take Care of My customers. Always have and always will. And I
expect the same from whom ever I purchase from. Since I was made aware
of this issue Late Last week I have looked into it and decided to fix it
ourselves. With or without your help. Apple Should be ashamed of itself
and now I feel that other companys should as well. WE are not perfect
but we would never do this or allow this to go on for this long or any
longer that it takes to fix it and we would if it was our code have
fixed it. Sure there are lots of Bugs in a company of Apple And Adobe's
size. But you also have resources. It is not always ONLY about $. IT
should also be about helping a loyal customer because it is the right
thing to do.
Dear fellow sufferers!
One possible solution is using DAVE V 9.0! Somebody had posted this option already! I've now tested it and rendering to an CIFS share works also with >2GB!!! At least with the free trial version it worked well. But beware: this version no longer works with OS X 10.8! A corresponding new version (V 10) is only in beta.
We have also tested with NFS. Here, unfortunately, a special mount option is required ("-o sync") which reduces the network performance extremly. Without this option After Effects crashes (+ Finder) complete shortly after starting to render.
Using Thursby Dave did work for some. However it will effect speed. OSX
can work with SMB as Apple made it for compatibility but AFP is the way
OSX was intended to work. But even using SMB does not fix the issue, AFP
is Faster as it has larger Block sizes and it saves all Data in the
Resource fork as well as the Data fork.
NFS is so slow. It is a great tool and there are lots of uses for it.
But connecting to a Work Station that would put loads on both the Server
and the network to the extent that is found in the Publishing
and E.I..Fiber Channel is sometimes a way to go but it also has
Limitations. The Best way is 10 Gbps Ethernet with AFP. Apple uses AFP
as do at least one other solution besides us.
Anyway I would be happy to Give a server to anyone that wants to help us
with this issue. We are asking only for someone to cause the problem to
happen then we will get the Core Dump. Then after we make a fix you or
who ever can test it. No cost in $ and we are talking a very small
amount of time.
Let me know if you know of anyone.
Jim firstname.lastname@example.org Cel 916-996-0956 or 310-770-0099
I am located in Beverly Hills so we are close to a lot of folks that
have this problem and have had to even resort to using PCs.
Hardly anyone that is any kind of Graphics Arts like to use PCs. They
learned on and like Apple for many reasons.
We have a location in Sacramento and one in Reno. So anyone anywhere
within a few hundred Miles of the CA Locations we will be happy to work
Apple has known of this problem since 09. Mid 09.
So has Adobe. Apple even has the problem listed in the bug report
database since 09. They call the database of Bugs "It's on our Radar".
And that is where it stayed. We have made fixes around Apple many times.
Apple and Adobe seem to be having some kind of issues. Not sure why.
I have some ideas but for the most part I think with Apple it is about
I-Pods etc.. Apple left Adobe Flash out of the new I-Pad. It really
sucks. So many sites use flash.
So if you have an I-PAD and folks that have been loyal to Apple for
years have asked Apple to support Flash. But Apple did not listen.
They are now the largest company in the world thus i guess they feel
they do not have to listen to anyone. Maybe that is the deal with Apple
ignoring such a large amount of customers. Who knows. All anyone can do
is speculate. Calling Apple is a waste of time for this issue.
for your problem. It has been tracked down to an issue with the
programing API Apple uses and so do developers such as HELIOS and Adobe.
So it is not exactly Adobe's fault. However I would have made a work
around long ago. We have done so in several of these Apple situations.
And there are several of them. ILM uses a very good work around. Also I
have heard that Adobe 6 no longer has the problem as they bypass the
Apple API. But I have not had confirmation on that.
I just know that we started to make a work around and discovered
there were several that are very sloppy work around such as using Dave
and there are very good work around s such as mentioned that ILM uses
one that is very good.
I would tell you but you stated to me 2.5 years ago. Apple is a company
that moves forward and does not look back.
Anyway we help out and get our customers fixed up so they do not have to
deal with the problem. We did so within Days of finding out about it. We
even suggested a way for Adobe to fix it. Not sure if they used our fix
or not but it looks as if they had a different route if it is fixed in
the latest version of Adobe.
I got responses over time. Always the same. We are working on it with
Apple. It has only been three years. Do you expect something faster from
Apple and or Adobe. I talked to some of the engineers about 2 years ago.
Very Arrogant. And did nothing but tell me how cool they were. They were
quite pleased with themselves.
We are working on it still. In fact, the issue is fixed in the recent Adobe Media Encoder and Premiere Pro CS6 (6.0.2) updates. We are still working on the After Effects piece, which has more complexity.
The speculations above about the relationship with Apple and Adobe miss the point. In fact, Apple has been cooperative in helping us to understand the issue. They tried to make a fix on their side, but it was too destabilizing in other areas. So, we needed to make some big changes on our side. We actually work rather well together.
This is fixed in the next version of After Effects. I listed it in the significant bug fixes here:
We're sorry that this took so long. The After Effects feature set regarding QuickTime is deeper than that for Premiere Pro and Adobe Media Encoder, so the fix that we used for those two didn't work for After Effects.
Thanks for the message but is it not the same message from about 10
I do not want to be rude but am I missing something here???
I never did blaime Adobe for the problem. It is clearly an Apple Problem
and SIRI is more important than the loyal customer base is what a lot of
folks are saying as they switch from Apple to Windows and quite a few to
Linux. There is some good ( Not as good as Adobe) tools for that OS that
do a good job.
Tell me what I am missing here Todd. I realy want to know and do care.
Before, I was saying that we were working on a fix. Now, I'm telling you that the fix is in the version that we're releasing next (soon), though we still haven't announced the exact release date.
THANK YOU. Yes, it's been a long time but better late than never - this has been a huge PITA for quite some time now. Now - if we could only get some proper multicore based rendering without having to load the same scene up 16 times to make full use of my computer's cores (I don't care if it's tile based or frame based - but every 3D app on the market is about 1000% more effficient than AfterFX on this front). : )
Thank you TODD! Those of us who have been in this thread since the beginning are grateful for the work/communication you've shared the entire way. The news wasn't always good, but you shared it nonetheless. Software is always going to have bugs. But every day there are giant companies NOT giving a $@%& about it for their customers. You have proven different. So I wanted to say Thanks for that. I do have one question. You said "next version". Does this mean that it will be packaged in an update to existing CS6 or waiting until CS7?
Thanks again for everything.
> Does this mean that it will be packaged in an update to existing CS6 or waiting until CS7?
This refers to the next version, not an update to CS6. More details on exact release dates soon. You can subscribe to our blog to be kept up to date:
Europe, Middle East and Africa