Hi Carey,

Been following your progress (or lack thereof) with Mario. Since I am able

to connect just fine (both Kuler and Adobe in general), from all my CS4

programs but not from any CS5 (though I used to be able to). Since I am

experiencing the identical problem on both my work PC and my home PC

(Windows 7), I would guess that this problem must be fairly widespread. I

just installed the CSXS update you recommended. Still can't connect but it

did place two items in the registry that were not previously present. I have

attached 2 screen shots showing the 2 folders and their contents/keys

(CSXS2P Preferences and CSXSP Preferences). You will note that the first

value in both folders is not set, and I have not yet fiddled with it. Any

thoughts/suggestions? What should a "healthy" CS5 registry look like (or

CS4, for that matter)? I might also mention that, although I can connect

from CS4 Photoshop, etc., since I really don't use CS4 anymore I haven't let

the programs update themselves when prompted, guessing that therein may lurk

the cause of the problem I am experiencing with CS5 and not willing to

completely relinquish my Kuler connection (in particular), just yet.

I'll wait a bit longer, but soon may just bite the bullet and re-install

CS5, a solution that has apparently worked for some of us. In any case, many

thanks for your efforts.

Regards,

Terry

I'll give up ...

I deleted the 3 folders, run the installer and let Fireworks check for updates. It installed a few updates for all applications (Pixel Bender Toolkit, Adobe Media Encoder ...) and now all applications are up-to-date.

CS5 Service Manager now has 18 MB and 615 items.

Oh, btw. Kuler is still not connecting. I'll not try anything more, especially i'll not reinstall any CS5 app. Not for Kuler. I don't know why this issue exist. I know that i'm not the only one and that it's not related only to Mac's. And because i'm not forced to use Kuler, i'll let it like this. Maybe someday it's working again.

Many thanks to Carey who really wanna help and cares! Adobe needs more people like you ...

Cheers

Mario

Okay folks, it's official (at least for me). I did a complete uninstall of

CS5, and then re-installed. Kuler, CS Live work like a charm, didn't even

have to set preferences for connection, etc. However, I have not yet updated

any of the individual components, so therein may lie the rub. I can't see

not updating simply to avoid recurrence of the problem, but if it does occur

again, at least I will know where to start looking. Good luck.

Cheers,

Terry

It seems, that Adobe has some build-in "Kuler Voodoo". I've a weird story:

I've done some work in PS and tried automatically the Kuler Panel. No connection. After that i go to the Preferences. My external HD was replaced and  i want to add the HD again as a scratch disk. I've done this and saved the Prefs. And then i clicked again the Kuler Button. And it connected!!!!!!! Closing the Kuler Panel. Opening - no connection. Again prefs, go, lets say, to the plug-ins section, check the box for the additional plug-ins folder, uncheck, save. Klick the Kuler Panel- connection. Close the Kuler panel, reopen-no connection.

I've done this several times. Could someone explain what happens here??? Oh, in all other Apps Kuler is still not connecting. The "save the prefs" temporary solution is not working there.

Mario

Hi Terry,

thanks for your wishes. And you're right! It seems that a complete de-install and a new install is the only solution.

This week my new beloved 27" iMac arrived. I installed everything Adobe and run all updates and what should i say. Since two days i've permanent Kuler connection. ;-)

I don't know what the problem was. But i think that a not so complete deinstall of CS4 (maybe some prefs remains) could be the reason. Anyway. For me it was easy, because on a new machine everything has to be installed and no "pref garbage" is on the disk. But also for existing installations only the complete re-install brings the Kuler back.

Cheers

Mario

Oddly, this worked for me as was suggested earlier...

I went to Preferences, Plug-Ins, clicked and unclicked the additional plug-ins folder then OKAY.

I tried another search in the Kuler panel and voila... it turned black, ran the circular animating status wheel, and came back with the results of my search.

This was on Snow Leopard Mac, CS5 Photoshop - I haven't tried any other app in the suite but I only use it in PS.

Strange workaround and obviously I hope something more permanent can be found but giving it that preference "kick" to reset it seemed to work.

EDIT TO ADD: I should note that this is as temporary as it gets for a workaround - as soon as you close the Kuler panel it's back to a connection failure and you have to repeat the above again. Same goes for restarting Photoshop in general. So, if you have a work session that can be a long one - leave the Kuler panel open the whole time.

Lastly, I'm not in a lab or office environment - my IT department is me and I haven't made any permissions changes for plug-in connections. I also can't imagine re-installing to get this working. It seems from other posts since CS4 this is an Adobe issue.

Message was edited by: DanoDSM

Good morning, Seretones,

Thanks for the reply. So, after the time you've spent on this are you saying that the re-install is the only option that ultimately works/lasts? (Barring Adobe actually fixing it themselves)?

I love Kuler and love it even more with its CS5 integration but re-installing... that's a task I'd rather not do unless it's a last resort.

So the only solution is install/uninstall

Here what I did with photoshop in plugin disable allow extensions to access internet and enabled and it is working for current session

Anyone make permanent? without reinstalling CS5

After a few weeks i can say: The same as before! Yesterday i tried the kuler panel in PS and: Yeah! No connection again!

I really don't know on which day it stopped working. After the new installation of all my software on the new iMac everything was fine. I was not installing any new software. I've just done a few updates for other apps over the time. I'm not sure, but i think it has something to do with other software. On my MacBook the kuler connection is fine. I compared all prefs between the two machines, i installed all Adobe updates, i checked the firewall settings ... Everything on the iMac is the same as on the MacBook. Except the different apps (on the iMac are far more apps installed.

I'm really angry. I'll not reinstall anything. I just wanna let you know, that a complete reinstall is (at least for me) not a solution. Maybe one day Adobe is able to tell, what the problem is and maybe there is a fix for that. Maybe ...

Cheers

Mario

Any suggestions for backing up all my goodies before I try a re-install?

I've got quite a few custom patterns, gradients, shapes, brushes, etc. I'd hate to have to create them all from scratch. Is the export *.pat (for example) the best option for each of these things or is there a more global, one-step solution that's quicker?

Season's Greetings to one and all...

After going through the weeks of trial and error a while back -  along with

everyone else - and finally fixing the problem by going through a complete

re-install, I suddenly find that I am once again unable to connect, not only

to Kuler, but to the implacable "Adobe Server" as well. Just like before.

Having developed a more-or-less infinite reserve of patience (through a

series of increasingly complex quests and side quests in the enchanted realm

of Adobeland; who needs Myst when one has this level of challenging puzzles

to solve?), looks like I'll have  to wipe my weary brow and enter into the

dragon's lair yet again. Results to be reported in due course.

Meanwhile, I have been going on the hypothesis that a recent Adobe update is

the culprit, so I would be interested to learn whether this condition has

appeared for anyone who knows for certain that they have not installed any

Adobe updates (say within the past 3-months or so).  Since the problem

appears to be cross-platform, Windows Update would seem to be exempted from

the list of usual suspects (unlikely as that may seem).

Best of luck. As always, if anyone is holding a light at the end of this

tunnel, please switch it on...NOW!

*

*

Cheers,

Terry Peckham

Mitaka-shi, Shimorenjaku 2-12-23

Mikasa Haim #101

Tokyo, Japan 181-0013

Hi Terry,

nice to hear from you again. But not so nice, that you have, like me, the same kuler problems again after a complete reinstall. The only thing i can tell you, that it seems to be not update related. On my Macbook i've installed the same updates, it's using the same network connection and kuler is working like a charm.

Cheers

Mario

Carey, thank you for the info about backing up. I don't know why my mind didn't think of the Preset Manager, ha ha. I'm coming off Windows to Mac and a leap from CS3 to CS5 - apparently I am still stuck in an old frame of mind.     Thank you.

As for the updates - I'm somewhat obligated to keep up with updates on this work system so, as far as I know, it's been updated regularly and a check appears to confirm it's current. These problems existed with the Kuler panel (if memory serves) 2-3 updates ago and after a few, too. So, it would appear it worked fine up to a point of updates, and since then has not improved after a few updates, either.

As this discussion as evolved I should say that I did not have a chance to re-install but it appears that may not be a denominator anyway and I think I'd prefer to not do so unless it was proven to be a final solution.

I also just want to echo that I appreciate this forum and people's efforts - so thank you all.

Funny how such a seemingly "little thing" like a Kuler panel integration can be such a big deal. However, it's a charming service that I actually use a great deal and when I cound out there was a panel INSIDE PS I was thrilled. So, for me I know it's not a major feature overall but personally it's a fantastic cherry on top. So, I hope we can get it working again soon.

The problem has nothing to do with OS. Same happened on our studio for Windows 7/XP SP3 systems. Actually, in a whole newspaper building, with probably 35 PC/MAC CS5 machines, each one of them cannot access Kuler or CSLive (Illustrator, Photoshop, Indesign, it doesn't matter). Adobe had the audacity to suggest to our admin that our serials were pirated... our newspaper has bought these product since Aldus was manufacturing Pagemaker and has a "wall of fame" for the product boxes as old as 1990...

Amazing... I can confirm it worked for PS CS5 (only for one launch though). However, I didn't manage to unfreeze Kuler for Illustrator, where I need it most, it still does not connect, and the trick with Additional Plug-ins Folder does not work. CS Live still does not connect (only CS Review does...).

As you can see this is terribly messed up... so again:

Adobe, get your sh*t together...

Hey folks...

While always glad to learn that  a fellow flounderer has found even a brief

respite, I'll have to second the comment that, as anyone who has been

following this epic quest from its  early beginnings will recall, this "fix"

was proposed and quickly recognized as a limited solution for a lucky few.

Sorry about that, but here's hoping it continues to work for some folks.

Cheers,

Terry Peckham

Mitaka-shi, Shimorenjaku 2-12-23

Mikasa Haim #101

Tokyo, Japan 181-0013

on OS, my tmp folder cannot be found.

Checking and unchecking the additional plug ins in PS has enabled kuler, but as previously mentioned, there is no function to do this in Indy or Illustrator, which is where I personally need it the most.

Anything else that could be done inside these applications?