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Adobe Flash Player 10 installed but not running

Jul 23, 2010 1:15 PM

I installed Adobe Flash Player 10 from the adobe site, and it said that it installed successfully, but when I try to watch videos on facebook or youtube it says I need to download flash player.  I tried installing it again, but the install window just popped up again and said it was already installed.  I restarted my computer several times, but flash player still won't run. I need help please!!!!

 
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  • Currently Being Moderated
    Jul 23, 2010 1:22 PM   in reply to phillsgirlxoxx

    Hi, You need to furnish some information before anyone can help you.

     

    Please read this:http://forums.adobe.com/thread/657743

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 23, 2010 1:56 PM   in reply to phillsgirlxoxx

    Ok, thanks. IE8 has thru Tools>Manage add ons the Toolbars & Extensions. Where it says Show, look for "currently loaded". You want to find the Shockwave Flash Object and make sure it is Enabled. It should also have Flash10h.ocx and or vs 10.1.53.64 listed.

     

    Let me know on that.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 23, 2010 2:21 PM   in reply to eidnolb

    Thanks for your reply eidnolb; but my FlashPlayer is running fine.  My

    question was 'Updates causing problems with power settings.  (3rd topic on

    the message list).  I think  you might have clicked the wrong message to

    send your reply.

     

    Lorraine

    ~~~~~~~~~~~~~~~~~~~~~~~~~

     
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  • Currently Being Moderated
    Jul 23, 2010 2:25 PM   in reply to phillsgirlxoxx

    Hi, I think there are 4 categories there. Is there an All add ons listed? I would check all of the categories to be sure it isn't listed.

     

    Did you receive any error messages when trying to Install? Are you the Administrator and use that Account when Installing?

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 23, 2010 2:39 PM   in reply to phillsgirlxoxx

    Ok, It appears that the Shockwave Flash Object was not Installed for some reason. Go to this test site and let me know if you can see the animation and what version of Flash Player is says you have.

     

    http://www.adobe.com/software/flash/about/

     

    Then post back your Anti-Virus/Firewall info. I'm assuming you used the Adobe Uninstaller prior to Installing, so let me know if you did not.

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 23, 2010 3:16 PM   in reply to phillsgirlxoxx

    Hi, ok. I'll give you the instructions that you need to follow. Now McAfee must be Disabled otherwise it will block the Install of that Shockwave Flash Object. In addition to Disabling it, you will have to check it at certain steps in the process, since it will re-enable itself and block the Install.

     

    First, some pre-Un/In steps to take. Go to Tools, Internet Options and make sure Security is set to Medium for the Internet Zone. You can do this now. Next, take a look in the system tray and know how to disable any applications that use Flash(messenger services, etc.)

     

    Download the Uninstaller and SAVE it to your Desktop:
    http://kb2.adobe.com/cps/141/tn_14157.html
    Download the Flash Player Installer for Internet Explorer and SAVE it to your Desktop:
    http://fpdownload.macromedia.com/get/flashplayer/current/install_flash _player_ax.exe

    Disable any apps in system tray that would use Flash
    Disable McAfee
    Close all browsers, you'll just be looking at the Desktop
    RUN the Uninstaller. When it is finished, Reboot(restart) your computer. Allow it to fully Reboot. Then check McAfee for all of the components that you Disabled to make sure it did not re-enable. Then Reboot again(to clear out old files) Then check McAfee again.(If McAfee has re-enabled either time you check, then Disable as you did before)
    When fully Rebooted, RUN the Installer for Internet Explorer. Reboot Once.
    Now Re-enable your McAfee if needed; since it may have already re-enabled after that Reboot..

     

    You may want to print this out so it will be easier to follow. When you are finished, go to the test site and post back the results.

     

    Then go to the add ons and see if the Shockwave Flash Object is now Installed and Enabled.

     

    Let me know if you have any questions.

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 23, 2010 5:09 PM   in reply to phillsgirlxoxx

    Hi, what didn't work? The Uninstall, Install? What messages did you receive?

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 23, 2010 5:31 PM   in reply to phillsgirlxoxx

    Well, There are only two reasons that the add on didn't Install. Either the account you used was not the Administrator or McAfee blocked it. If you are sure you used the Administrator account, then what version of McAfee do you have?

     

    When you Rebooted after the Uninstall and check McAfee, was it re-enabled? Did you check it after the second Reboot?

    McAfee automatically re-enables after a Reboot. When you were finished with the Installer and checked McAfee was it enabled or did you have to enable it?

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 23, 2010 6:06 PM   in reply to phillsgirlxoxx

    If you set up the computer then the Administrator account would have been the first one you set up.

     

    Reboot is the same as Restart. Because of McAfee, is why I put the steps in to restart and then check if McAfee was still disabled, then restart again to clear old files, then check McAfee again to make sure it was Disabled before running the Installer. If you didn't follow that, then most likely McAfee was not Disabled when you ran the Installer and blocked it.

     

    Did you have to set a timer on McAfee? McAfee has several different settings so you need to open the program and make sure the components are  disabled.

     

    I need the name of McAfee, since they have many different programs. You might want to go to the McAfee site and find out how to disable the components.

     

    Let me know.

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 23, 2010 7:12 PM   in reply to phillsgirlxoxx

    Hi, I tried to check the version of McAfee here on their site, and you can see it is difficult as there are so many:

     

    http://home.mcafee.com/Store/Store7.aspx?cid=60460  Hopefully you will be able to find the one you have easier than I can.

     

    Once we know that, then we'll be able to find out what all needs disabled. Some of these Anti-Virus programs do not make it easy.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 30, 2010 3:27 PM   in reply to phillsgirlxoxx

    Hi, some of these anti-virus programs can be so aggravating! Right click on the icon that is in your system tray and click on Properties. That should tell you.

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 30, 2010 4:07 PM   in reply to phillsgirlxoxx

    Hi, thanks. I have to be offline for awhile, will post back later.

     

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 30, 2010 6:10 PM   in reply to eidnolb

    Hi, this is what I found on McAfee. I found another post that suggested to Uninstall it and use the Removal Tool and then when the person was done Installing other software, to Install McAfee again  I think if I had to do that, I'd just leave it Uninstalled. A person could spend hours on their website searching and hardly find what you are searching for.

     

     

    Double-click the taskbar icon to open Security Center
    Click Advanced Menu (bottom left)
    Click Configure (left)
    Click Computer & Files (top left)

    You can disable VirusScan in the riught-hand module and tell it for how long. For the installation of a service pack I recommend using "Never", but don't forget to re-enable it afterwards.

    Click Internet & Network (top left)

    You can do the same with Firewall there, although that shouldn't be necessary. If you do that, enable Windows Firewall for the duration of the installation.

    That's all you need to disable.

     

     

    Hope that helps. If you want to try again, be sure to check McAfee per my instructions.

     

    eidnolb

     
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  • Currently Being Moderated
    Jul 30, 2010 9:29 PM   in reply to phillsgirlxoxx

    I have just read this whole topic for the first time, and I noticed that there is one question that has never been asked / answered: do you run the 64-bit version of Internet Explorer 8, by any chance?

     
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  • Currently Being Moderated
    Jul 31, 2010 6:43 PM   in reply to Pat Willener

    I am having the exact same problem and I have gone through alomst all of the same steps and having the same issues..I can feel for you.

     

    The only thing I find wonky is I have IE Version 8.0.6001.18702.xpsp_sp3_gdr..100216-1514, Cipher Strength: 128-bit

    I do not have McAfee, I have Kaspersky Internet Security 2010, Version 9.0.0.736 (a.b.c)

     

    Does anyone have any advice as to how I can get it to work?

     
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  • Currently Being Moderated
    Aug 2, 2010 1:12 PM   in reply to phillsgirlxoxx

    Hi, The only thing I know is to have you check your Flash folder. Go to C:\Windows\System32\Macromedia\Flash

    Open Flash and post back all files that are listed there. The NPSWF will need a right click and then click on Properties to obtain the version number.

     

    Also go to Manage add ons and click on Toolbars and Extensions. See if there is a listing of the Shockwave Flash Object there and if it is Enabled and it should say what version it is.

     

    Also down at the Show, all add ons, check all 4 categories. Are there any getplus, get_atlcom Class or a DLM control listed?

     

    Then go to Control Panel, Programs and Features and see if there is any Adobe DLM(download manager) or just DLM and or a getplus entry.

     

    Something is blocking the Install of the ActiveX Control that must be Installed for Flash Player to work.

     

    Let me know on these.

     

     

    Thanks,

     

    eidnolb

     
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