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Ben Sweet
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1402 Error

Jul 31, 2010 10:04 PM

Hi, My Adobe reader is telling me that i have an update to download. each time i attempt to download it i get an error '1402. could not open key:unknown/componentsDA524...' it lists a bunch of numbers.  after looking at other comments about this error on this forum it seems that this error relates to permissions. i don't know how to change the necessary permissions to allow this update to complete. does anyone know how to change the permissions so that this update will work?

 

i log in as the administrator. i'm running MS windows vista 64 bit.

 

thanks.

Ben.

 
Replies
  • Currently Being Moderated
    Jul 31, 2010 10:21 PM   in reply to Ben Sweet

    Something in your registry regarding Adobe Reader is corrupted: something is pointing to a key UNKNOWN, which of course does not exist.

     

    Uninstall the Reader you have currently installed, then try the install again.

     
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    Aug 1, 2010 12:40 AM   in reply to Ben Sweet

    Hi Ben and anyone else that can help.This is my first post on any forum and I have been brought to you by the same problem as Ben Sweet. I run Windows xp on my desktop and my problem started when I had to update Adobe Reader 9.3.I got the error message 1402 which would not allow me to go any further.After doing some research ,i came across an article which told me it might be easier to uninstall Reader and Reinstall but again I got the same message.I then succesfully downloaded version 5 to see if I could get in but once again ,it was a no no..I am at the end of my patience with it and only want to get on with what I am doing but there are so many avenues that I can now no longet get into purely by not getting PDF messages..It appears like i am only one of many who are getting really annoyed that help doesnt appear to be easy to get.I hope somoen out there can help us.Thanking you all in anticipation. jacobite 1314.P.S .I am set up as an Administrator.

     

    Ben Sweet wrote:

     

    Hi, My Adobe reader is telling me that i have an update to download. each time i attempt to download it i get an error '1402. could not open key:unknown/componentsDA524...' it lists a bunch of numbers.  after looking at other comments about this error on this forum it seems that this error relates to permissions. i don't know how to change the necessary permissions to allow this update to complete. does anyone know how to change the permissions so that this update will work?

     

    i log in as the administrator. i'm running MS windows vista 64 bit.

     

    thanks.

    Ben.

     
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  • Currently Being Moderated
    Aug 1, 2010 12:49 AM   in reply to Ben Sweet

    Ben Sweet wrote:

     

    thanks for the reply. i've already tried uninstalling it, but it won't let me complete the uninstall eaither.

     

    I almost expected that.  Use the Windows Installer Cleanup Utility to remove the corrupted Adobe Reader installation.  The tool is no longer available from Microsoft, but you can still obtain it from various 3rd-party download sites like http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

     

    Download, install, and run it (Start | Programs | Windows Install Clean Up), select 'Adobe Reader' and click the 'Remove' button.

     
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  • Currently Being Moderated
    Aug 1, 2010 6:31 AM   in reply to Ben Sweet

    Hi Ben.I have just finished a 3rd attempt to try and Download a new version

    of Adobe .And I am whacked.It is now 1.30 am here in New Zealand so I am off

    to bed now.Will advise you tomorrow on what I did.Cheers jacobite 1314

    -

     

    -


    Original Message

     
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  • Currently Being Moderated
    Aug 1, 2010 6:39 PM   in reply to Ben Sweet

    I am curious: when you open Adobe Reader, what does it tell you when you click Help | About Adobe Reader (what version)?

     
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  • Currently Being Moderated
    Aug 1, 2010 9:37 PM   in reply to Pat Willener

    Hi . I am afraid I cannot help you there as I have removed  all traces of

    Adobe from my desktop ,or thought I had but when trying to Reinstall 9.3 .3

    I got to near the end of the Download and  the Warning message of Error 1402

    appeaded .so somewhere in the system is something that is lingering on.I

    have used both CC Cleaner and  Revo Uninstaller but the latter is also

    blocked by 1402. Since the problem started I have been able to Download

    Adobe 9.3.2 on my laptop which is on a home network  with my desktop and it

    is working ok . Just had a thought that I will throw in .It may be relevent

    .When I request info that would normally be supplied in PDF on one of my

    working programmes I get a message saying that it has been blocked (it is a

    secure programme ).I then have to access the Laptop to get the data.. Cheers

    jacobite 1314.

     
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  • Currently Being Moderated
    Aug 2, 2010 3:11 AM   in reply to Ben Sweet

    I would recommend that you do one of the following

     
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  • Currently Being Moderated
    Aug 2, 2010 5:29 AM   in reply to Ben Sweet

    Hi Ben Sweet. Got to look at the bright side, because no Software

    manufacturer could afford to place an item on the market that cannot be

    removed.Someone out there and no doubt there will be many who know just how

    to go about it. I have the time to do what is necessary as I am

    retired,unfortunately have not got the experience to know how to go about

    it,but with help from friends we will get there no doubt.Cheers J1314

     
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  • Currently Being Moderated
    Aug 3, 2010 5:28 AM   in reply to Ben Sweet

    HI Ben,

    That big brick wall eh.I'm  going to take a new tack tomorrow. Will try

    something out and if it pays off I will let you know.If not looks like we

    have to take it to Mr Adobe. They have created this scenario and must have a

    remedy for it. We both have the very same problem and both have tried the

    same avenues and we are getting nowhere.Must be many more who are in the

    same boat.Cheers . jacobite1314

     

     

      From: "Ben Sweet" <forums@adobe.com>

    To: "Charlie Jack" <jacobite@ihug.co.nz>

    Sent: Tuesday, August 03, 2010 9:56 PM

    Subject: Re: 1402 Error 1402 Error

     

     

    i've deleted everything related to adobe reader

    that i could find. the only folder i couldn't delete said that i don't have

    permission to delete it, even though i l

    og in as the administrator, so not sure what thats about.

     

    then i tried reinstalling reader again. i got the same message - error 1402,

    could not open key: unknown\component\E7EA...etc. it looks like i don't have

    reader anymore. can anyone help?

     
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  • Currently Being Moderated
    Aug 3, 2010 6:25 AM   in reply to Ben Sweet

    Hi Ben, I have just sent an em to friends in Wales and when I sent it off

    ,Guess what ? A message popped up asking me to Download Flash. Ironic ? I

    also have a  person coming in on Thursday on another matter but he is going

    to look at the Adobe ?. Cheers jacobite 1314

     

    From: "Ben Sweet" <forums@adobe.com>

    To: "Charlie Jack" <jacobite@ihug.co.nz>

    Sent: Wednesday, August 04, 2010 12:37 AM

    Subject: Re: 1402 Error 1402 Error

     

     

    yeah, i might even try my local cumputer repairer on the weekend. i'll let

    you know if i find a magical solution.

    >

     
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  • Currently Being Moderated
    Aug 3, 2010 6:27 PM   in reply to Ben Sweet

    Ben Sweet wrote:

     

    maybe your flash was uninstalled when reader was uninstalled?

     

    Adobe Reader and Flash (Flash Player?) are totally unrelated products.  One does not install or uninstall the other.

     
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  • Currently Being Moderated
    Aug 4, 2010 1:54 PM   in reply to Ben Sweet

    I am also having the exact same problems as you all are.  I can't install the update.  I can't uninstall the program.  No matter what I do I'm caught in the Adobe Bermuda Triangle of horror.  Nothing works.  I get the same error code 1402 over and over and over.  HELP!  

     
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  • Currently Being Moderated
    Aug 4, 2010 5:40 PM   in reply to Ben Sweet

    Hi Ben,

    really complex to remove.

    Go to the following website and download Foxit 4.1 PDF Reader and install

    that. Its great.

    http://www.foxitsoftware.com/downloads/index.php

     
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  • Currently Being Moderated
    Aug 4, 2010 7:10 PM   in reply to DonnaLG

    Hi Donna, Got your em,and  know only too well what you are going through.I

    had a friend in today to see if he could help and after nearly 2hrs he had

    exhausted every avenue that he could think of to resolve the 1402 error.He

    found  a myriad of  pages of data on the subject and generally when he

    followed -up on all the advice given he found nothing that worked. I asked

    if there was another avenue that I could use to get PDF and he then

    downloaded Foxit for me. I am smiling once more.Now at least you have an

    alternativesolution to follow if you wish..Thanks also to Ben and Pat who

    got in to the act also. Cheers. jacobite 1314

     

     

    From: "DonnaLG" <forums@adobe.com>

    To: "Charlie Jack" <jacobite@ihug.co.nz>

    Sent: Thursday, August 05, 2010 8:54 AM

    Subject: Re: 1402 Error 1402 Error

     

     

    I am also having the exact same problems as you all are. I can't install the

    update. I can't uninstall the program. No matter what I do I'm caught in the

    Adobe Bermuda Triangle of horror. Nothing works. I get the same error code

    1402 over and over and over. HELP!

     
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  • Currently Being Moderated
    Aug 4, 2010 7:19 PM   in reply to jacobite1314

    Well I am able to still use Adobe and can read files but it just won't update.  Every time I open a PDF (which is about 100 times a day) I get stupid pop ups telling me to update, it can't update, pop ups all over but at least I can still use it.  I will download this program and then associate PDF's with it so at least it stops Adobe from trying to run and open every time.  I am REALLY unhappy with Adobe.  There are thousands and thousands of people complaining about this exact same error code according to Google and other sites, yet they don't come up with a patch or anything to fix this and it's been WEEKS.  Makes me glad I didn't pay for the program.

     

    Thanks for the info and tips jacobite!

     
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  • Currently Being Moderated
    Aug 4, 2010 7:33 PM   in reply to DonnaLG

    DonnaLG wrote:

     

    I am also having the exact same problems as you all are.  I can't install the update.  I can't uninstall the program.

     

    See this earlier post on how to remove your installed Adobe Reader: http://forums.adobe.com/message/3016893#3016893

     
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  • Currently Being Moderated
    Aug 4, 2010 7:38 PM   in reply to jacobite1314

    jacobite1314 wrote:

     

    I asked if there was another avenue that I could use to get PDF and he then downloaded Foxit for me.

     

    There are many alternate PDF viewers around, but "foxit" is not the one that I'd recommend.  The reason is that it will trick you to install spyware (Ask Toolbar) on your system.  There may be ways around it, but it's tricky...

     

    There are really better alternatives than "foxit"!

     
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    Aug 5, 2010 6:34 AM   in reply to Pat Willener

    Hi Pat.Thanks for the info on Foxit.I did a follow up and found that the

    adverse part appears to be the ASK toobar which i hadnt realised had been

    put in.I hve got rid of that by ninstalling the Foxit toolbar thru Contro

    panel.It has now gone but if anyone else is going to use this .MAKE SURE YOU

    REBOOT !!! I only Found out today that it is a Must Do after an uninstall to

    make sure that it clears the system.I am going to give Foxit a try .I would

    like the other 1402 kin to ntrinto their Browsers "Foxit yes or no " as I

    did ad scroll down to Bleeping Computer and bring it up and read the

    comments and pay particupar attention to comments of tg1911 and his thoughts

    on Portable Applications. Certainly worth consideration.Cheer jacobite.

     
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  • Currently Being Moderated
    Aug 16, 2010 4:04 AM   in reply to Ben Sweet

    Hi Ben,thanks for that.I actually noted that Microsoft had 2 days of updates

    last week and Quickly followed by 10 patches from Adobe.I think they may

    have got the message .  I made the necessary changes to Foxit reader by

    removing The Ask toolbar and I am quite happy,but I will try yours

    out.Thanks .Hope the others are ok now.Cheers.If you have the time ,drop me

    a line to say which part of the world you live in Cheers Charlie

     

    From: "Ben Sweet" <forums@adobe.com>

    To: "Charlie Jack" <jacobite@ihug.co.nz>

    Sent: Monday, August 16, 2010 10:12 PM

    Subject: Re: 1402 Error 1402 Error

     

     

    ok people i've stumbled accross an answer. recently an update for my MS

    Excel failed and i emailed MS support for help. they emailed me back with

    some info on how to correct the permissions on my user profile. they

    included a zip file and detailed instructions. it worked first go and my

    excel file downloaded and installed straight away. as this looked as though

    it may have been related to our adobe reader issue, i again tried to

    download reader (after uninstalling as much as i could). guess what, it

    worked!! it downloaded & installed first go. the computer restarted and i'm

    all good again.

     

    so perhaps you could email MS support from they web page and say you got an

    error code 57A when downloading an excel update. the part if the reply you

    get will talk about two files that will be attached called subinacl.

     

    good luck one and all.

     
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  • Currently Being Moderated
    Aug 16, 2010 12:41 PM   in reply to Ben Sweet

    I gave up.  I am buying a new computer this week anyway.  This computer is going

    to be set aside as a back up.  I too also had the failure for the update to

    Excel and something in Office.  I'd like to know what those zip files you got

    were though.  I hate going through the whole mess of trying to contact customer

    support and trying to get all their mumbo jumbo figured out.

    Donna

     
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  • Currently Being Moderated
    Aug 17, 2010 1:52 AM   in reply to Ben Sweet

    Hi Ben, Donna to.Thought I would try something,so having no Trace of adobe

    on my system,I thought .go for it and reinstall ,after all they should have

    fixed it now so that it is available to the genral public,may still be ,but

    not for me anyway.got too 99.8 % and guess what I got.Right on one.1402. I

    was sure it would work but was not to be. Cheers all  Charlie. Ben lived

    5yrs Tweed Heads.Loved it.

     
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  • Currently Being Moderated
    Sep 29, 2010 9:11 AM   in reply to Ben Sweet

    Hi

    I am having the same issue here.

    I am running windows 7 64bit with 8 gig of ram.

     

    I can not install adobe acrobat 9 pro, I get the same 1402 error.

    I understand that this is caused by permissons in the registry.

    I have full permissions and have been through the 5 point solution provided by adobe and still I can't get it to install.

     

    My GD department has spent over 10,000$ with adobe this year and I still do not have working acrobat.

    When is adobe going to solve this problem, this seems to be a wide spread problem so adobe get your backsides in gear and solve this problem.

     
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  • Currently Being Moderated
    Sep 29, 2010 10:46 AM   in reply to Ben Sweet

    Can you try following the instructions in the following thread:

    http://forums.adobe.com/message/3127493#3127493

     

    The same problem, only a different key.. Should work for you as well...

     
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  • Currently Being Moderated
    Sep 29, 2010 5:37 PM   in reply to Ankit_Jain

    Hi John.

    It is very obvious that Adobe is not taking this 1402 Error seriously. I

    haven't looked at the thread as I had tried everything without success. Now

    I have no problems.I got rid of Adobe Reader.There are many PDF readers out

    there and I happened to choose on the advice of one of the Viewers who

    replied to a thread. I chose Foxit Reader.

    Regards C J

     
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  • Currently Being Moderated
    Sep 29, 2010 11:20 PM   in reply to jacobite1314

    Hi,

     

    Error 1402 is generated when the logged in user does not have access to specific registry keys. This may be due to the fact that the Admin has restricted access to certain registry keys or the user may not be a part of the Administrators user group or in the rare cases, registry ACLs may have become corrupted.

    The software while trying to ceate the respective registry entries, encounters lack of priviliges and displays the respective error to the user informing him/her about the same. Hence, the error 1402 is displayed.

     

    Its not in the Adobe installer's realm of responsibility to actually correct your registry permissions, and hence, the entire onus of the same falls on you.

    Hope that clarifies the issue.

     

    P.S. If you would follow the link in my earlier post, you will find that the permission issue on your system can be easily rectified through Micrsoft's SubInACL tool.

     
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  • Currently Being Moderated
    Sep 30, 2010 4:56 AM   in reply to Ankit_Jain

    Hi Ankit _ Jain.

    Can I ask "Who are you ? .Like many others we were deprived of information

    and now you are throwing it back to those who have been subject to an Adobe

    failure to recognise that a problem in their system was causing frustration

    amongs many of us. Ankit _ Lain are you Adobe ? I have no problem now .Since

    dispensing with Reader ,I have had no problems and I would advise others to

    consider whether or not they are happy with what is being offered to them

    .Like myself many feel that we have been neglected by Adobe and it is time

    that they stand up and be accountable.

    P S  Very noticeable that no signature at end of message.Regards C.Jack

     
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    Sep 30, 2010 9:59 AM   in reply to jacobite1314

    Hi jacobite1314,

     

    I am a normal user like you who is just active on this forum.  My apologies if my post (which was just meant as an informative post) seemed to have come across as otherwise.

    All I wanted to bring to notice was that, any installer will only do what its meant to i.e. create required registries and copy files at the respective location. If it encounters lack of privileges while doing the same, it can't automatically rewrite the permissions and hence, will always display the corresponding errors. Such errors are common to all installers, if your user has limited access privileges. The below mentioned links illustrate the same:

    http://kb2.adobe.com/cps/329/329137.html

    http://social.msdn.microsoft.com/Forums/en/setupprerelease/thread/82ce 6a47-38cb-4cb1-bb74-3fbc07009cf8

    http://support.microsoft.com/kb/236427

     

    Thanks

    Ankit

     
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  • Currently Being Moderated
    Oct 15, 2010 11:32 PM   in reply to Ankit_Jain

    Hi all

     

    I have been getting this error 1402 for quite some time. Reading all posts on it on various web sites may give me a PhD but the problem remains. I am surprised that Adobe or any company can produce a product that it can not repair. I am also pained to see that in spite of so may complaints over many months, nothing has come out of Adobe itself. May be Microsoft and Adobe softwares do not get along.

     

    I have Windows Vista Business and both Adobe Acrobat Professional and Reader. After the error started appearing suddenly out of nowhere, I tried Microsoft forum first. One Adobe link http://kb2.adobe.com/cps/329/329137.html recommends that both acrobat and reader should not be on the same computer. Since both came with PC manufacturer Toshiba, I wonder why Adobe does not inform PC manufacturers not to load both.

     

    However, I have not been able to uninstall acrobat. Since last few days, an update for reader also generates error 1402. Manual procedure given in the link mentioned above is scary enough. And after reading so many posts, I am afraid to do it anyway since I need reader, which is presently working OK.

     

    My problem is that whenever I start (a) outlook or (b) click on a *.pps file, I get a message that "windows is configuring adobe installer". If I allow it, error 1402 appears. If I click cancel, it goes away.

     

    It sure is a frustrating experience.

     

    Cheers

    Vinay28

     
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