HP xw8600 workstation
2xIntel Xeon X5450 (same bug with 1xIntel Xeon X5450)
4Gb Ram (same with 3Gb)
Quadro XF4800 (same with Quadro FX1700)
M-Audio Audiophile 192 (same with onboard HD Audio)
This happens only with MXF's
We working with SONY XDCAM HD and XDCAM HD422
Message was edited by: sVGA2k
I am also encountering similar errors when editing audio on a fairly new HP Z800 (October 2009)
My system configuration is;
Windows Vista 64 Business with SP2
Dual Intel Zeon Quad Core @ 2.80GHz (X5560)
24 Gigs of Ram
Raid 0 of two 10K drives (System and Applications)
Raid 5 of three 7500 drives (Video Store)
Dual Nvidia Quadro FX 4800 in SLI configuration
Realtek High Definition Audio is built into the HP motherboard I think.
I am also using a Blackmagic Multibridge Eclipse Breakout Box
Within Premiere it makes no difference which audio device I select (Realtek or Blackmagic) Premiere will sometimes crash when making audio adjustments.
Premiere will also sometimes crash when making video edits, happened 5 times yesterday! Had to save after every adjustment.
We are currently editing AVCHD that has been transcoded to P2 DVCPRO HD file formats along with DVCPRO 50 Tapes.
To troubleshoot and identify the problem, try using Premiere Pro natively (without blackmagic) and see if you can reproduce the problem. If you can't, then I would say that the issue may lie with blackmagic. Also, make sure you're using the latest drivers from bmd's website.
I have the lastest drivers for all my hardware.
We have same problems on another workstations (see 1st post), and there is no m-audio card inserted, only onboard audio. So this is not an m-audio or drivers version problem.
I am able to replicate this crash here, following your audio channel remapping, with P2 MXFs of both DVCPRO50 and DVCPROHD. With four channels of mono, there is no problem; if the audio is remapped to two stereo channels, Premiere hangs for a moment and then crashes. I'm on 100% different hardware, by the way.
Maybe not the answer you wanted to hear, but it's looking like it is not system-specific.
All I can tell you is that I watched your videos and tried to reproduce the problem on both Mac and PC systems. Neither of them crashed in the least. It worked flawlessly.
I'm using a MacBook Pro and an HPZ600. One was using 5.01 and one was using a beta version. laptop had 4gb of RAM, desktop had 24gb.
Did you try clearing preferences and cleaning your media cache as I described in my first response?
I just had a go and can reproduce the problem straight away too.
Created a new project then a new XDCAM EX 1080p25 sequence. Imported a short Sony PMW-350 clip. Dragging it straight to the timeline and then setting audio gain is OK (Source channel mapping preferences set to mono).
However, if I Modify - Audio Channels and then set track format as stereo or mono as stereo and then drag the clip to the timeline and right click - gain, Premiere crashes about 1/2 to 1 second after the audio gain dialogue box appears. Error log below if it's useful.
Asus Rampage III extreme
Intel i7 980x @ 3.33GHz
Windows 7 64 bit
Using onboard sound - Realtek HD 184.108.40.20637
Incidentally, I tried with both the default Windows 7 audio drivers and then the Realtek HD drivers installed (I'd previously forgotten to install the Realtek driver when I built the PC)
Log Name: Application
Source: Application Error
Date: 12/08/2010 14:28:51
Event ID: 1000
Task Category: (100)
Faulting application name: Adobe Premiere Pro.exe, version: 220.127.116.11, time stamp: 0x4bf119d2
Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0
Exception code: 0xc0000005
Fault offset: 0x000000000001dfcd
Faulting process id: 0x16ec
Faulting application start time: 0x01cb3a21ad8357e4
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729 .4926_none_08e1a05ba83fe554\MSVCR90.dll
Report Id: 8b5dda37-a615-11df-8de4-20cf3011131b
<Provider Name="Application Error" />
<TimeCreated SystemTime="2010-08-12T13:28:51.000000000Z" />
<Data>Adobe Premiere Pro.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe</Data>
I've applied the update - and though many of the bug fixes are great, I'm still getting audio crashes as described above. I have an Edirol FA-101 with the latest drivers, though it still crashes with the WDM drivers as well. Has anyone else has any better luck with this and the 5.02 update?
Premiere Pro cs5 cashes instantly on audio gain adjust .
updated to cs5.02
raid 5 + independant read write drives
red camera files in 4k timeline editing in 4k r3d files in real time
system has been stable for months suddenly now crashes endlessly on audio changes
especially stereo .wav
have cleared cache
audio drive is default premiere sound
has been brilliant until now .... eek
and now it crashed on first play after a sucessful mono edit
it just keeps getting better ...
Tried editing wav files via right click edit in soundbooth , and guess what
yep Premiere crashes...
and now crashes on export to h264 ...
Please install the Adobe Premiere Pro CS5 (5.0.3) update and see if it solves your problem. For links and full info on the update, check the Adobe Premiere Pro Work Area blog post here: http://bit.ly/gRb5ZU
Installed 5.0.3. Update but unfortunately didn't solved the problem. Crash after setting two Mono-Lines as Stereo in an MXF-File with XDCAM-HD 422 Video. I'm using a Blackmagic Intensity, but the crash is happening also on "normal" Sequences, without Blackmagic. Hope there's a fix coming soon, because this is my every-day-work-scenario.
You will want to document the behavior, and file a Bug Report. That will get this on the Adobe "To Do" List. Adobe takes these very seriously. Adobe employees might not still be following this thread, and if they are, might not be in the Bug Report group.
I urge that each of the three above posters, file one, with full documentaion and all useful info, so that Adobe can replicate the issue in the lab, and then develop a fix for it.
Do not expect to be directly contacted, unless more info is required, but rest assured that Adobe is then working on the issue.
It's been about 8 months since my post and it seems obvious that a solution had not been found. I have tried several configuration changes, updated to 5.02 and now 5.03... and I'm still experiencing several problems related to audio editing. I am going to take Mr. Hunt's advice and submit a robust bug report and
I urge everyone else to do so as well!!
Here's the kicker... when adjusting audio gain with "keyboard input" I can crash both my Z800 workstation and my M6400 Laptop within 1-3 entries. However, if I use only the "mouse" and adjust it in either the effect controls panel or the timeline I can't get it to crash. The crash is a "Runtime Error! R6025 - pure vital function call" our IT guy has chased this down and it relates to the "UIFramework.dll". By the way he also updated the C++ Runtime Library to the latest version.
Are Mac users having severe issues as well?
So here we are 9 months later...
Riddle me this Adobe...You want us to purchase a dot release to fix software we purchased a year ago? Fool me once (CS4) shame on you! Fool me twice (CS5) shame on me... I waited patiently for the last year hoping 5.01 then 5.02 then 5.03 would finally fix my troubles. Then the big save all CS5.5... only $399.99.
It's not like I'm working on a barebones $1000 system. We even have 4 similar systems with our counterparts on the East Coast- They have the same exact problem. What computer you ask...You know, the fancy HP Z800 with the NVIDIA FX4800 card that is part of the recommended Production Premium system specs. Plenty of ram all of the fixins.
I don't know what else to say. oh ya
ADOBE- Save Early - Save Often
Yes it would be nice if the people at Adobe would try their best to fix these things. There are professionals like me trying to do their living with these pieces of software.
FinalCutPro now seems a decent option.