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Move Tool does not move layer when dragging with Wacom tablet

Jan 14, 2013 5:01 PM

  Latest reply: kaylab111, Jan 14, 2013 4:23 PM
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  • Currently Being Moderated
    Jan 4, 2011 9:42 AM   in reply to hirshmon

    I have upgraded, and the problem very much still exists.

     
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    Jan 4, 2011 2:13 PM   in reply to hirshmon

    I had the same problem with the "move tool snapping back to the original spot" with my BAMBOO Tablet. So, I consulted with our computer experts on how to resolve that problem along with some other problems I was having with my machine. Going to the extreme here, the consultants cleaned off my hard drive, installed a new operating system "snow leopard", reinstalled all my programs and now all my issues have been resolved including the CS5 move tool snapping back to it's original place.

     

     

     

    Since I had CS3, CS4, plus CS5 installed on my machine (in which CS3 was deinstalled at one time), the consultants thought that the deinstall on CS3 left ruminants on my hard drive and that might have been creating some of my issues including the CS5 move tool. I was also having other problems in CS5 and the consultants thought that by updating my operating system CS5 would work more efficiently. CS5 in my older operating system ran much slower and now I'm running CS5 in snow leopard and my machine is running extremely fast now.

     

     

     

    Since cleaning off my hard drive, updating my operating system to snow leopard, updating my wacom and intuos drivers, and reinstalling all my programs, all my issues have been resolved.  I now LOVE working in CS5 and my computer is running extremely fast!

     

     

    Good luck and hope you don't have to go to extreme measures like I had too!

     

    p.s. I have an Intuos Tablet at home and it behaved the same way. Then my hard drive finally blew up a couple of months ago.  I got a new computer with the latest operating system and resintalled all my programs and updated my Intuos Wacom tablet driver and haven't had any issues since. What operating system are you running for CS5...Just a thought.

     
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  • Currently Being Moderated
    Jan 5, 2011 3:22 PM   in reply to hirshmon

    It looks like the layer move problem in this thread might actually be two separate issues.

     

    The first was related to where the mouse was released when dragging the layer. This issue was fixed in the 12.0.2 update. Here's a forum thread (same one that Jeff posted above) with a more visual demonstration:

     

    http://forums.adobe.com/thread/713999?tstart=0

     

     

    The second issue is not related to the positioning of the panels or where the mouse is released, and that's the one that people are still running into, even after installing 12.0.2. We are trying to track down the cause of this one, so any information is appreciated.

     

    For those of you with 12.0.2 installed who are still encountering an issue with moving layers, are you using a tablet when this problem occurs? If not, do you have a tablet driver installed and/or the tablet plugged in at the time?

     
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  • Currently Being Moderated
    Jan 5, 2011 3:33 PM   in reply to Jeanne Rubbo

    I believe it always occurs when the tablet is plugged in, after it begins it doesn't matter if the tablet is plugged in or not.   I have noticed it often occurs when I add a unique font, like a handwriting font, or I paste in an image copied from a google search.

     
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  • Currently Being Moderated
    Jan 6, 2011 2:31 PM   in reply to hirshmon

    Thanks for the info! It looks like this is most likely a known issue on our side -- it happens if you start Photoshop when the stylus is in proximity of the tablet.

     

    Do any of you still run into the issue if you move the stylus away from the tablet before starting Photoshop?

     
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  • Currently Being Moderated
    Jan 6, 2011 2:59 PM   in reply to hirshmon

    Sorry for not clarifying this better -- it can happen with either the stylus or the mouse on the tablet. Does it still happen if you move the mouse away (before starting Photoshop)?

     
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  • Currently Being Moderated
    Jan 6, 2011 3:05 PM   in reply to hirshmon

    Did you restart your machine first?

     
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  • Currently Being Moderated
    Jan 6, 2011 3:19 PM   in reply to hirshmon

    It often happens while working with the stylus.  Often times when introducing and new text or internet image layer.

     

    Ash

     
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  • Currently Being Moderated
    Jan 6, 2011 3:24 PM   in reply to hirshmon

    Don't worry -- I'm not saying that's the final solution or anything. I'm just trying to figure out the cause of the problem.

     

    Looking back at your description of your particular problem, you're unable to use the trackpad while a tablet is plugged in -- is this correct? This is another known issue that we're still working on. Unfortunately, I'm not aware of any current workarounds besides not using the trackpad or unplugging the tablet.

     

    So to reiterate, there are two possible tablet-related issues in this thread:

    1. Using the trackpad with a tablet plugged in.

    2. Starting Photoshop with the stylus or mouse in close proximity of the tablet.

     
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  • Currently Being Moderated
    Jan 10, 2011 10:20 PM   in reply to Jeanne Rubbo

    I have the same problem when using Photoshop CS5 and my Intuos4 tablet. When I use my trackpad to move something it jumps back to the middle. the only way to move something is to use the Shift-arrow keys to move it 10px at a time or use the tablet.

     

    When I start up Photoshop my pen is 3 feet away from the tablet, so that's not the problem. I've tried unplugging the tablet and restarting Photoshop but the trackpad problem still happens.

     

    Any ideas what the heck the problem is? I've looked at Wacom's web site and can't find any mention of this issue, so I assume it's more of an Adobe issue. Does anyone have any more info on this issue? Links?

     
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  • Currently Being Moderated
    Jan 12, 2011 1:05 PM   in reply to DavidDesign

    If you look at my last post, it sounds like you're running into the first of the two issues I listed. As I mentioned, we are aware of it and are looking into it, but for now I don't know of any workarounds (besides unplugging the tablet or not using the trackpad).

     
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  • Currently Being Moderated
    Jan 20, 2011 8:44 AM   in reply to Jeanne Rubbo

    I'm having the issue now and I don't have the Wacom tablet with me at all. The wacom driver is installed and I have the latest PS patch.

     
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  • Currently Being Moderated
    Feb 10, 2011 9:38 PM   in reply to hirshmon

    Just wanted to throw my hat in the ring... I'm having the same problem.  I also use a Wacom tablet but I brought my laptop hom

    e and started doing some work without the tablet attached and the move problem is happening... very frustrating!!  Please help.

     

    I do have the latest update 12.0.2 and using Snow Leopard... also have my older version of CS4 still on laptop as well.

     

    Let me know if you need anymore info.

     

    Thanks!

     
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  • Currently Being Moderated
    Mar 10, 2011 10:35 AM   in reply to hirshmon

    Hey everybody, if you're having this problem, check your menu bar items. I ran into this problem today and couldn't make heads or tails of it -- unplugged the tablet, quit Photoshop, restarted, reset settings, everything. Nothing worked. Then I remembered that I'd installed a new menu bar item (in my case, iCopy) since I'd last used Photoshop. I quit that program, and the issue completely went away. I'm guessing UI elements of certain menu items interfere with Photoshop, and I'm guessing iCopy isn't the only culprit.

     
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    Mar 10, 2011 3:13 PM   in reply to billyokcom

    I've also seen this. Next time i will try the suggestion of quitting every other app running on the machine.

     
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    Mar 10, 2011 3:17 PM   in reply to billyokcom

    Thanks for that info. For those of you on this forum who have noticed that the problem happens even after unplugging your tablet, are you running iCopy (or any other apps that may contribute to the problem)?

     

    Please let me know what you find out.

     
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  • Currently Being Moderated
    Mar 10, 2011 3:19 PM   in reply to Jeanne Rubbo

    I do not have or run iCopy...  It seems to be irrelevant if I have background applications running or not.

     
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    Mar 10, 2011 3:23 PM   in reply to TheFlash12345

    Same here no other apps

     
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  • Currently Being Moderated
    Apr 6, 2011 10:10 AM   in reply to billyokcom

    thank you! i recently installed icopy and this started happening. been driving myself crazy trying to figure it out. so glad i came across this thread and your post.

     
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  • Currently Being Moderated
    Apr 6, 2011 10:11 AM   in reply to Jeanne Rubbo

    yes, i just quit icopy and it resolved the issue.

     
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  • Currently Being Moderated
    Apr 6, 2011 10:16 AM   in reply to Jeanne Rubbo

    there's a preference in icopy called "capture mouse drags" that appears to be causing this. when checked, it tries to copy any item you click and drag, system-wide. with this disabled, and icopy running, i am able to drag layers again.

     
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  • Currently Being Moderated
    Apr 9, 2011 4:34 PM   in reply to hirshmon

    Just solved this problem! It's because of the wacom pen tablet driver i closed it in the activity monitor and the stupid snapback disapeared. down side is that the tablet won't work for obvious reasons i sugest we demand a solution from wacom on their forums.

     
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  • Currently Being Moderated
    Apr 17, 2011 7:52 AM   in reply to hirshmon

    Same issue with me. I am on Mac OS with photoshop CS5 . The issue is due to iCopy app and disabling the drag mouse checkbox stopped this problem. Its big confusion.

     
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    Apr 27, 2011 8:41 AM   in reply to hirshmon

    I echo this sentiment

     
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    Apr 27, 2011 8:47 AM   in reply to TheFlash12345

    Hirshmon and The Flash, your issue is not related to iCopy? Do you have any other system utilities/drivers installed?

     
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  • Currently Being Moderated
    Apr 27, 2011 8:56 AM   in reply to hirshmon

    We don't know of any specifics (other than we've seen iCopy cause this issue, and FinderPop cause others), but we do know this problem is system specific (i.e. not all customers are having this issue).

     

    Can you do a screen shot of your "System Preferences" dialog? Usually, they show up under "Other" in the bottom column.

     
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  • Currently Being Moderated
    Apr 27, 2011 9:08 AM   in reply to hirshmon

    What is Candelair? It may be conflict between the Wacom driver and another driver or utility.

     
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  • Currently Being Moderated
    Apr 27, 2011 9:28 AM   in reply to hirshmon

    I am also having the same issue but do nothave InCopy installed. For me the issue is that I have a Wacom tablet installed in my office. When I unplug and leave the office without rebooting I encounter this error. If I reboot without the Wacom plugged in, it does not occur.

     

    Attached is my system prefs screenshot also:

    Screen shot 2011-04-27 at 12.09.30 PM.png

     
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  • Currently Being Moderated
    Apr 27, 2011 10:40 AM   in reply to hirshmon

    Wouldn't hurt to try. Eliminating all possible culprits is a good approach.

     
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