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Photoshop General Discussion

Move Tool does not move layer when dragging with Wacom tablet

Jan 14, 2013 5:01 PM

Latest reply: kaylab111, Jan 14, 2013 4:23 PM

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60. hirshmon,

Apr 27, 2011 8:37 AM in reply to hirshmon

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I just want it on the record that this is still a really, really annoying problem that affects my work every day. Please, Adobe, keep investigating.

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61. TheFlash12345,

Apr 27, 2011 8:41 AM in reply to hirshmon

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I echo this sentiment

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62. Jeffrey Tranberry,

Apr 27, 2011 8:47 AM in reply to TheFlash12345

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Hirshmon and The Flash, your issue is not related to iCopy? Do you have any other system utilities/drivers installed?

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63. hirshmon,

Apr 27, 2011 8:51 AM in reply to Jeffrey Tranberry

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I do not have iCopy installed. As for the other drivers/utilities... do you have any examples of which ones might cause this issue? I'll check to see if I have them installed.

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64. Jeffrey Tranberry,

Apr 27, 2011 8:56 AM in reply to hirshmon

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We don't know of any specifics (other than we've seen iCopy cause this issue, and FinderPop cause others), but we do know this problem is system specific (i.e. not all customers are having this issue).

Can you do a screen shot of your "System Preferences" dialog? Usually, they show up under "Other" in the bottom column.

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65. hirshmon,

Apr 27, 2011 9:01 AM in reply to Jeffrey Tranberry

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Here is a screenshot. I'm fairly certain this problem is caused by my Wacom Tablet. When I unplug it, the problem disappears...but that's not a feasible solution. I need my tablet to work in Photoshop.

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66. Jeffrey Tranberry,

Apr 27, 2011 9:08 AM in reply to hirshmon

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What is Candelair? It may be conflict between the Wacom driver and another driver or utility.

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67. hirshmon,

Apr 27, 2011 9:14 AM in reply to Jeffrey Tranberry

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Candelair is a utility that makes the apple infrared remote do more. Should I uninstall it?

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68. alee,

Apr 27, 2011 9:28 AM in reply to hirshmon

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I am also having the same issue but do nothave InCopy installed. For me the issue is that I have a Wacom tablet installed in my office. When I unplug and leave the office without rebooting I encounter this error. If I reboot without the Wacom plugged in, it does not occur.

Attached is my system prefs screenshot also:

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69. Jeffrey Tranberry,

Apr 27, 2011 10:40 AM in reply to hirshmon

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Wouldn't hurt to try. Eliminating all possible culprits is a good approach.

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70. TheFlash12345,

Apr 27, 2011 11:03 AM in reply to Jeffrey Tranberry

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I do not have icopy installed or any other of the referenced programs that others are discussing, and I still have the problem. Not to mention the only program that is affected is photoshop... my machine shouldn't be in the influencing factor if the only program affected is photoshop, regardless if some conflict exists somewhere in my machine. If only photoshop is having troubles with a conflict, then it's my opinion that photoshop should resolve this conflict.

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71. Chris Cox,

Apr 27, 2011 11:45 AM in reply to TheFlash12345

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If only photoshop is having troubles with a conflict, then it's my opinion that photoshop should resolve this conflict.
No, that is bad logic.
Bugs in the OS or other applications can cause problems that only seem to happen in a single application (it depends on the details of the bug). And they sometimes are such that the affected application cannot work around the original bug. If we can work around external bugs, we do.

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72. hirshmon,

Apr 28, 2011 11:53 AM in reply to Jeffrey Tranberry

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Uninstalling Candelair has no effect

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73. hirshmon,

Jun 8, 2011 8:07 AM in reply to hirshmon

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While the problem has still not been fixed, I think I have some new insight on to what is causing it. Hopefully, this will be useful for you Adobe people who are (I pray!) trying to fix this bug. So:

-I have Photoshop open, with an illustration I've been working on. The tablet is plugged in, and I've been using the stylus to draw everything. As usual, when I try to use the trackpad (because it's more convenient than putting the mouse back on the tablet and using the mouse) to move an element, it snaps back. But also, I can't use the trackpad to draw a line with the brush tool. I click and drag but nothing appears. In Photoshop's history, it reads that I've used the brush tool, but still, no line. It's the same as with the dragging: the click and drag registers, but it doesn't take effect. The only difference is that with the drag tool, you can see the action reversing on itself and going back to where it was. With the brush tool, you see nothing.

-This problem occurs with all of the brushes: burn/dodge, blur, eraser, stamp, etc. It also occurs with the move, lasso, and Quick Selection tools.
However, it does not occur with a lot of the non-brush tools: marquee, pen, shapes, crop, type, paintbrush.

-When I unplug the tablet, I still can't draw a line with the trackpad or move anything. But if I reboot Photoshop with the tablet unplugged, the problems are gone (but then they immediately return when I plug the tablet back in and do something with the mouse or stylus).

This problem does ever not occur in Illustrator: this is a Photoshop-specific problem.

Conclusion: it's not the move tool that's broken. It's a lot of things, and it's only Photoshop.

I hope this information helps. I also hope that knowing it's more than the move tool bumps it up your priority list, too. When you charge a ridiculous amount of money for software, it should be perfect (or at least address known issues more quickly).

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74. GiantThinkwell,

Jun 10, 2011 12:21 AM in reply to hirshmon

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I've been using CS5 with a Wacom Intuos 3 for a while with none of these issues, however today got a Cintiq and it started happening right away. A full reboot made it go away momentarily, but not for long. I'm getting the snapping issue as well as the brush not being able to draw with the trackpad.

It's been almost a year since this problem came up, please fix this!

Moving an object WILL work when you hit cmd+t and it's under Transform. It will also move an object when in a Mask.

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75. sorinelo,

Jun 10, 2011 3:15 AM in reply to hirshmon

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I use CS4, works perfectly

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76. s.mahn,

Jun 10, 2011 11:46 PM in reply to hirshmon

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I also have the problem. No iCopy or Candelair. But I do use an Intuos 4.

Move tool snaps back and brush tools (brush, clone, eraser, etc) can only make dots, not paint continuous. I guess because the tool is also unable to move or is snapping back to place.

I work with an external keboard, external monitor and the tablet, not using the trackpad.

MacBook Pro
10.6.7
PS 12.04
Latest Wacom Driver
Topaz Detail
Topaz Denoise

Lightroom
Firefox
Safari
Entourage

Restarting PS gets a temporary fix.

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77. DeeJac,

Jun 16, 2011 7:02 AM in reply to hirshmon

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Exact same problem again here. Latest everything installed and no extras/plugins. I have an Intuos tablet though.

The tablet and my magic mouse work fine - it's just the trackpad.

This has to be a PS bug surely? Command-T transform works fine, as does dragging out a selection marque.

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78. gxlrygt,

Jul 29, 2011 3:31 PM in reply to hirshmon

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I think the best option is moving by "Ctrl+t"

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79. gmanacsa,

Oct 4, 2011 9:46 AM in reply to hirshmon

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I am still seeing this issue using Photoshop CS5 v12.0.4 x64 with the latest Wacom Bamboo driver v.5.2.5-3.

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80. Grant H,

Mar 9, 2012 2:19 PM in reply to gmanacsa

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are u running Lion? Wacom drivers not compatable with Lion.
G

[Moderator] Recent Wacom drivers (since Driver 6.1.6-4 from 22 Nov 2010) are compatable with Lion (10.7), Snow Leopard (10.6), and Leopard (10.5).

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81. gmanacsa,

Oct 5, 2011 5:57 AM in reply to Grant H

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No, I'm running on Snow Leopard 10.6.8 on a 2010 Macbook Pro.

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82. Harjinderthind,

Oct 25, 2011 1:27 PM in reply to hirshmon

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Hi Thanks for bringing this issue. I am having same issue when I plugged in my Intuos4 with Photoshop. If Intuos is unplugged everything is working normal but when I plug it in, I can't move stuff with my trackpad (still able to move with pen and arrow keys) along with other issues people are reporting here.

Please fix this issue ASAP.

Thanks, Harjinder

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83. DKadobe11,

Nov 24, 2011 9:25 AM in reply to hirshmon

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Hi everyone,

I'm experiencing the same problem with the snapping using Photoshop CS5 with the Wacom Intuos 4. Objects will not move properly after a while of usage, resulting to having to shut down the program and start again (problems starts again shortly after).

Has there been a solid solution to this problem yet?

Specs:
- Latest Wacom driver installed
- Lion latest version
- Photoshop CS5 (latest installment)
- No additional apps besides internet browsing

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84. nashwell,

Jan 2, 2012 1:45 PM in reply to hirshmon

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Same here...... disconnect the cintiq and restart photoshop and the move tool & trackpad line works. PLEASE FIX THIS!

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85. craightonberman,

Feb 3, 2012 10:10 AM in reply to hirshmon

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Has there been any fix for this?

I'm experiencing the same issues of layers snapping back, and pen lines not appearing that @hirshmon described.

My specs:

Wacom Cintiq 21UX (as well as 12 UX at home)
15" MBP running Snow Leopard
CS5

An update from Adobe staff would be reassuring!

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86. hirshmon,

Feb 3, 2012 10:11 AM in reply to hirshmon

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No, there hasn't been...you'd think Adobe would be able to figure out such a thoroughly documented and widespread problem by now.
I just got a new computer, and I can confirm that the problem still occurs - it's not computer specific.

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87. PECourtejoie,

Feb 3, 2012 10:18 AM in reply to craightonberman

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Did you contact Wacom about the issue, as well?

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88. craightonberman,

Feb 3, 2012 10:29 AM in reply to PECourtejoie

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I have not, as it seems to only be an issue in Photoshop CS5—no other programs are affected. If an Adobe representative replies to the thread and confirms this is still an outstanding issue, I'll try out Wacom's help forum next for sure.

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89. Kallithea,

Feb 3, 2012 11:09 AM in reply to hirshmon

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I too have this problem, and it's very annoying. I'm using a Wacom Intuos 4 tablet and an Apple magic trackpad with Photoshop CS5.1 on a mac running Lion Server 10.7.3.

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90. strubedesign,

Feb 3, 2012 12:37 PM in reply to hirshmon

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Still happens now and then to me. Just quit out of photoshop and restart and it corrects the problem.

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91. PECourtejoie,

Feb 3, 2012 1:21 PM in reply to strubedesign

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Strube, are you also using a wacom tablet?

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92. Kallithea,

Feb 3, 2012 1:22 PM in reply to strubedesign

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Quitting out of Photoshop and relaunching it doesn't ever fix the problem for me.

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93. InsomniaGFX,

Feb 3, 2012 5:29 PM in reply to Jeffrey Tranberry

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I've had this problem a million times and the pen location never mattered. However this last time it was sitting next to the tablet, and when I moved it the problem went away.

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94. PECourtejoie,

Feb 4, 2012 12:13 AM in reply to InsomniaGFX

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InsomniaGFX, was the tablet close to a monitor/Loudspeaker? Anything that could cause an interference?

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95. strubedesign,

Feb 4, 2012 9:10 PM in reply to PECourtejoie

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Yes. The one that I have problems with is at work and it is close to my speakers and pen. And, it seems it happens more often then not when it is windy outside. Maybe it has something to do with static electricity. I'll ask our IT consultant if he has ever heard of this problem with other designers and get back with you all.

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96. brianbotticelli,

Mar 4, 2012 9:49 PM in reply to hirshmon

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Hate this glitch! CS5, Intuous 4, and Macbook running Lion.

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97. numeroeins,

Mar 9, 2012 4:48 AM in reply to hirshmon

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Hello,

I think I may have found the culprit. I started using Adobe PS CS 5 Extended the same day I received the Wacom Intuso 4 (about one year ago) and NEVER had a problem until last month when I added Adobe PS CS5 into the application section, see below.
This is the ONLY change that I made to my wacom settings beside the typical button layout.
I just tested this out. I removed the Adobe Photoshop CS5 from the field Application field and restarted Photoshop WITH the tablet plugged in. Now, I can use both the track pad and the tablet. See below:

Just to test my finding, I readded the application BACK to the application field (Photoshop was shut down; pen and mouse three feet away) and modified my settings like I wanted, then I started Photoshop.
At first, I was able to use the track, but as soon as I used the pen, the track pad stopped functioning properly and the "jump back" problem started again.

I only have Flash Player and Wacom in the other field on System Preferences, see below.

In this case it doesn't matter weather the pen is sitting on the tablet or not. Once Photoshop is removed from the Application field of the Wacom settings, the track pad and tablet work in harmony.
I hope this works out for you and helps Adobe/Wacom find a solution/fix to the problem.

Regards,

Brandon

Message was edited by: numeroeins

Message was edited by: numeroeins

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98. PECourtejoie,

Mar 9, 2012 5:57 AM in reply to numeroeins

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Hello!
Since the behaviour is fixed by changing settings in the Wacom Driver, and that Photoshop only acts on the information he receives from the driver, I strongly suggest to post this info on the Wacom forums as well...

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99. numeroeins,

Mar 9, 2012 6:06 AM in reply to PECourtejoie

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Hi!
This is the first forum that I came accross. Do you happen to have a link for the main Wacom forums?

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