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{KMS}
{KMS}
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Missing MSVCR71.dll Error Message During Launch

Aug 16, 2010 4:15 PM

I just wanted to pass along an error message that I have found the solution to and have passed onto Adobe through the bug submission process.

I have discovered a QuickTime Component that causes Adobe Encore CS5 to give an error message during launch.  The Error message states “The file MSVCR71.dll could not be found. Please reinstall Adobe Encore to resolve the problem” (Well, it is something really close to that.  I did not write down the error message before fixing the problem).  There is an “OK” button below the message to continue loading Adobe Encore.

The error message is only displayed if all other CS5 programs are closed.  During my findings, I discovered that if you open Adobe Encore CS5 through Premiere Pro CS5 or After Effects CS5 by using Dynamic Link, the error message will not be displayed.

The QuickTime Component that causes the error message is “XiphQT”, which is used to play Xiph formats in any QuickTime based application.  The Component can be located here: http://www.xiph.org/quicktime/

When installing the latest version of the program “Juicer” from digital juice, the QuickTime Component is installed.  Juicer will run without the Component, but gives a message that it is missing.  I have removed the Component since I use Encore to a much greater extent.

To remove the XiphQT Component from QuickTime, you must remove it manually because when QuickTime is uninstalled, the Component is left behind and will be a part of future installations of QuickTime.

While the error message displayed during the launch of Adobe Encore CS5 is not detrimental, it can be frustrating, so I hope this may help others that receive the error message from above.  I should also note that I am using Windows 7 Home Premium.

4823 Views   8 Replies   Latest reply: Christian Jolly, Dec 6, 2011 6:22 PM
 
Replies
  • BridgeHands
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    1. BridgeHands,
    Jan 15, 2011 2:10 PM   in reply to {KMS}
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    Greetings,

     

    My solution was attributable to my firewall (Microsoft Defender) blocking TCP connections to QuckTime.  Here's the steps that resolved my problems on CS5, Windows 7, 64 bit:

     

    Control Panel
    Windows Firewall
    Advanced Settings
    Outbound Rules
    New Rule...
    Program/Next
    This program path:  (use Windows Explorer to search)
    c:\Program Files (x86)\Adobe\Adobe Bridge CS5\msvcr71.dll
    Allow the connection
    (Leave checks Domain, Private, Public)/Next
    Name Description: (whatever you like - will display at top of Windows Firewall Advanced Security Outbound Rules)
    Good luck,  Michael
     
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  • Stan Jones
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    2. Stan Jones,
    Jan 15, 2011 2:24 PM   in reply to BridgeHands
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    Michael, thanks for posting!

     
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  • DTOR123
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    3. DTOR123,
    Feb 18, 2011 6:49 AM   in reply to {KMS}
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    I recently found this thread via a facebook post actually and am

    so excited to think you might have answered my LONG drawn out question!! I too have the latest version of the juicer

    installed and was able to open Encore through dynamic link as you said, however, I found this particualr file under both digital juice and quicktime, should I remove from both and I believe you said you "moved" them not "delete", where too? Oh, I am so close to having this resolved and look forward to your response!!

    Thanks So Much

     
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  • {KMS}
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    4. {KMS},
    Feb 18, 2011 11:18 AM   in reply to DTOR123
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    DTOR123,

     

    I did delete the Quicktime component "XiphQT" from my computer.  The only program that needs/uses it on my machine is the Juicer (It is installed with the program).  The Juicer program still works completely fine and I have not noticed any problems with removing the XiphQT component.  I do recieve a message during the launch of Juicer stating that there is a missing component and I should reinstall the Juicer program.  However, I use my Adobe apps much more and I would rather make them "happy" over Juicer.  Like I said, I have not seen any problems with the program after the removal of the component.  The Quicktime component "XiphQT" is found here:


    C:\Program Files\QuickTime\QTComponents

     

     

    Hope it works out for you.

     

     

    Kevin

     
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  • DTOR123
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    5. DTOR123,
    Feb 18, 2011 3:22 PM   in reply to {KMS}
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    Kevin,

    Well, it seemed to work!! I have opened it 3 times now without

    the error message. I tried to open an older encore project (built in an older version of encore) and windows shut down the program, not sure whats up with that..? It may be a different issue, but i am not getting that error msg. So, I will check back in a day or two after I have done some work within the program as well as the juicer. If you have any suggestions for trying to work those older projects please let me know, otherwise Thank you so much for your help!!

    Tom

     
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  • studiopso
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    6. studiopso,
    Aug 23, 2011 2:24 PM   in reply to {KMS}
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    Bonjour, je viens tout juste d'installer CS5.5 et effectivement l'erreur MSVCR71.dll est apparue au lancement de Encore, Premiere Pro...

    J'ai utilisé la technique de supprimer (delete): Programme Files\Quick Time\QTComponents

    Excellent! Tout fonctionne normalement et aucun message d'erreur à part lors de l'ouverture de Juicer (Digital Juice) mais rien de critique.

    Merci au truc de Kevin.      René

     
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  • timetripfilms
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    7. timetripfilms,
    Oct 10, 2011 9:47 AM   in reply to {KMS}
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    Encore refused to open for me after I uninstalled a bunch of unused programs, including Juicer.  I reinstalled Juicer and installed the latest Quicktime just in case and Encore seems to be working just fine now.  I never got any error messages, so I wasn't how to report this problem.  Thanks to all the posts here, I pieced together a solution.  Thanks, everyone.

     
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  • Christian Jolly
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    8. Christian Jolly,
    Dec 6, 2011 6:22 PM   in reply to timetripfilms
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    I am reinstalling from the OS up again today after running into this problem. Of course, if I'd made a restore point after loading the OS and base utilities, I'd have saved myself a good bit of time right now...but anyway....

     

    It does seem to be a problem with Juicer (unfortunate), and Encore just was going bonkers. I'm going to try reinstalling everything but the Juicer this time to see if that solves it. If so, I'll be scrounging around for an older version of the Juicer software.

     

    I tried some of the fixes/patches/workarounds suggested here and elsewhere, but nothing really worked. I'll post back if I find anything new. What a hassle...at least my clients are patient people.

     
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