Firefox not recognizing flash player 10.1.82.76 update

[mvflash]

Hi, I have a problem installing the latest flash player update on my firefox browser. I got the the installer page (http://get.adobe.com/flashplayer/) and I install everything and follow all of the instructions, and flash player installs successfully, but it says it installed version 10.1.53.64. I've tried uninstalling the previous version with the instructions on this page (http://kb2.adobe.com/cps/141/tn_14157.html) several times, but it still shows the flash player version on the site, which means it wasn't uninstalled. I've also tried using the stand alone installer after disabling the adobe getplus plugin in firefox, but it still shows flash player version 10.1.53.64 as my current version in firefox plugins. However, I installed the flash player 10.1.82.76 update on to Internet Explorer 8 without any problems, it's just Firefox that I'm having trouble with. Thanks for the Help.

Operating System: Windows 7 32 Bit

Browser: Firefox 3.6.8 32 Bit

Flash Player Version: 10.1.53.64

[pwillener]

Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash?  Also, what is the date of the NPSWF32.dll file in there?

[mvflash]

The date of the NPSWF32 dll file is August 17, 2010, and the contents of the flashinstall log file are:

0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 00001021
0007 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0008 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0009 00001036 Software\Opera Software/Last CommandLine 2
0010 00001036 Software\Opera Software/Last CommandLine 2
0011 00001036 Software\Opera Software/Plugin Path 2
0012 00001036 Software\Opera Software/Plugin Path 2
0013 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_Plugin.exe 5
0014 00000012
=X====== M/10.1.53.64 2010-06-29+16-09-32.273 ========

=O====== M/10.1.53.64 2010-06-29+20-11-47.864 ========
0000 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 00000013 C:\Windows\system32\Macromed\Flash\Flash10h.ocx
0003 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe
0004 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.dll
=X====== M/10.1.53.64 2010-06-29+20-11-49.096 ========

=O====== M/10.1.82.76 2010-08-11+03-34-46.042 ========
0000 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"
0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0003 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0005 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0006 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0007 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0008 00001036 Software\Opera Software/Last CommandLine 2
0009 00001036 Software\Opera Software/Last CommandLine 2
0010 00001036 Software\Opera Software/Plugin Path 2
0011 00001036 Software\Opera Software/Plugin Path 2
0012 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0013 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10i_Plugin.exe
0014 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.82.76 2010-08-11+03-34-58.147 ========

=O====== M/10.1.82.76 2010-08-17+15-26-18.705 ========
0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil10i_Plugin.exe" -update plugin
=X====== M/10.1.82.76 2010-08-17+15-26-41.949 ========

=O====== M/10.1.82.76 2010-08-17+15-28-53.944 ========
0000 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"
0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0003 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0004 00001036 Software\Opera Software/Last CommandLine 2
0005 00001036 Software\Opera Software/Last CommandLine 2
0006 00001036 Software\Opera Software/Plugin Path 2
0007 00001036 Software\Opera Software/Plugin Path 2
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10i_Plugin.exe
0010 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.82.76 2010-08-17+15-29-02.462 ========

[pwillener]

Looks perfectly fine to me, and the date of the DLL indicates that it was installed yesterday.

If you right-click on NPSWF32.dll and select Properties, what is the version number displayed?

Also what version do you see on this page http://kb2.adobe.com/cps/155/tn_15507.html (using Firefox)?

[mvflash]

It displays version 10.1.82.76 in the details tab when I right click the file, but in the link you provided it displays version 10.1.53.64 when I open it in firefox.

[pwillener]

That is not something I have seen before.  Can you check in \Program Files\Mozilla Firefox\plugins if there is another copy of NPSWF32.dll in there?

[mvflash]

No, there isn't another copy of it there.

[pwillener]

Then I have no explanation for this phenomenon...

Have you restarted Windows after installing 10.1.82.76?

[mvflash]

Yes numerous times after trying to uninstall the previous version with the flash uninstaller and after installing again. BBut my guess is it has to do something with firefox since the newest update does install correctly on Internet Explorer.

[pwillener]

Sorry, I have no more ideas.  My Firefox displays the correct version.

[mvflash]

Thanks for trying to help.

[goadk123]

ok..having issues too...I DO have adobe flash player 10 ActiveX   10.1.53.64 as well as adobe flash player plug in

10.1.82.76

some of my programs using flash player seem to bog down. I use firefox browser. and use WIndows 7 64-bit system

help!!!!   I need to complete some uploading of photos to my online account and can not use the program with flash player not working.being recognized?

also...my Secuna program states that it is vulverable for hackers if this new update plug is not working.

Help!!!!!

[pwillener]

goadk123 wrote:

ok..having issues too...

Please start your own topic, as this is a completely different problem.