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StoneChameleon
StoneChameleon
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Cannot Save PDF Due To Program Error

Aug 21, 2010 11:12 PM

Hi, guys,

 

I've been trying to save a pdf for a few hours now.  What happens is it says it can't save to a location due to a program error.

 

It will save jpg, png, psd, etcetera, but will not save a PDF at all.  I tried disabling the Preserve Photoshop Editing Capabilities, but that didn't work, either.  It was working fine a few hours ago when I saved a PDF and now it refuses.  I'm not entirely sure what I've done.

 

So I checked the error report and this is what it says:

 

2010:08:22 01:34:25 : ..\..\sources\UTextFace.cpp : 1276 : REQUIRE failed

 

I have no idea what that means.  Anyone?

3248 Views   9 Replies   Latest reply: Bill Hunt, Oct 9, 2011 11:34 AM
 
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  • StoneChameleon
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    1. StoneChameleon,
    Aug 21, 2010 11:13 PM   in reply to StoneChameleon
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    I'm running CS4 on XP sp3.

     
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  • StoneChameleon
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    2. StoneChameleon,
    Sep 2, 2011 2:43 PM   in reply to StoneChameleon
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    Well, this is an entire year later, but I hate posts with no resolved answer.

     

    The problem actually turned out to be a corrupted font I was using in the PDF. Somehow, the font was corrupted while I was working or I switched to a new font that was already corrupted: Either way, it was a bad font causing the save errors.

     
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  • StoneChameleon
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    3. StoneChameleon,
    Sep 2, 2011 2:43 PM   in reply to StoneChameleon
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    Well, this is an entire year later, but I hate posts with no resolved answer.

     

     

     

    The problem actually turned out to be a corrupted font I was using in the PDF. Somehow, the font was corrupted while I was working or I switched to a new font that was already corrupted: Either way, it was a bad font causing the save errors.

     
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  • StoneChameleon
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    4. StoneChameleon,
    Sep 2, 2011 2:46 PM   in reply to StoneChameleon
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    I mean, it was a corrupt font I was using in the PSD that wouldn't let me export to PDF.

     
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  • Chris Cox
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    5. Chris Cox,
    Sep 2, 2011 3:32 PM   in reply to StoneChameleon
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    Well, that would explain why nobody else could reproduce the problem.

     

    Of course, we'd love to get a sample of the document and font that caused the problem.

     
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  • StoneChameleon
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    6. StoneChameleon,
    Sep 2, 2011 4:10 PM   in reply to Chris Cox
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    I believe I still have the PSD, it was for a school assignment. At least, I know I posted the original question for an assignment PSD that was giving me troubles and I only have one assignment PSD from that day, so I'm assuming it's the one.

     

    As for the font... I couldn't say for certain now.

     

    I want to say it was Zenda (free font) or an Adobe-something font I was using and ended up disabling, because I've had a few problems from the Adobe installed fonts. Still, I'm pretty set on Zenda being the culprit at the time, though.

     
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  • shanishalgi
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    7. shanishalgi,
    Oct 7, 2011 8:24 AM   in reply to Chris Cox
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    I had the exact same problem and this post solved it (thank you StoneChameleon!). I rendered the fonts and then the file could be saved. However this is definately not an optimal solution. If you want I can send the file/font for checking.

     
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  • StoneChameleon
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    8. StoneChameleon,
    Oct 7, 2011 9:45 PM   in reply to shanishalgi
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    You're welcome, I'm glad I posted the solution.

     
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  • Bill Hunt
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    9. Bill Hunt,
    Oct 9, 2011 11:34 AM   in reply to StoneChameleon
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    PS is very sensitive to fonts. It's not just a corrupt font, but some that PS does not like, and probably because of the way they are written. Also, there are some, that work in some other programs, that will not display properly in PS. I have found variations of the Isabelle and Isabella fonts (different foundries), that just do not display in PS. Adobe Premiere's (video editing program's) Titler is even more sensitive to the fonts, than PS. So, even a font that is not corrupt, and works in some other programs, it just might not work (or display) in PS.

     

    Over the years, we've gathered a few fonts that crash Titler. Those are the first ones that we ask a user, if they are installed. However, with so many foundries (and self-created), and fonts, the list can never be complete.

     

    Good luck, and glad that you found the culprit.

     

    Hunt

     
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