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kyzersoze
Currently Being Moderated

AFP won't allow me to "allow" or "deny" webcam

Aug 22, 2010 2:16 PM

Hi,

 

I have the following issue and was wondering whether I could receive some help. I have read through quite a few threads on this forum and tried a solution but it hasn't worked. The problem is that I whenever I try to use my webcam on a website, the AFP dialog box pops up asking me to "allow" or "deny" access to that particular website. However I can't click on yes or no because the dialog box itself freezes. The browser does not freeze as I can navigate to other parts of the website (for example, "Home"). I have tried going on to the website using different browsers but it hasn't helped.

 

I have tried to uninstall and re-install AFP. I have used the following procedure to uninstall and re-install  AFP:

 

1) Download the uninstaller to desktop

2) Close all programs (including any programs in the system tray - such yahoo/msn messenger)

3) Run the uninstaller program

4) re-boot the computer

5) checked on the following page to see if the AFP had uninstalled; http://www.adobe.com/software/flash/about/

6) Downloaded and installed the latest version of AFP (version 10.1.82.76)

7) Restarted my computer

 

The above hasn't worked for me. I have checked that all my drivers are up to date for my webcam and all other hardware.

 

I have turned off my firewall and anti-virus but this hasn't worked. I have tried to access the hardware accelerator settings for AFP but the box keeps freezing so I can't do it. The only way I am able to get around the box is if I go to the global settings manager for AFP and click on the website and state "always allow". 

 

System information:

 

Operating system - Windows Vista Home Premium 32 Bit

Web browser - Firefox 3.6.8, Internet Explorer 8, Google Chrome 5.0.375.127

Adobe Flash Player - version 10.1.82.76

Firewall/Anti-virus: Zone Alarm Extreme Security Version 9.3.014.000

Webcam: Vimicro USB 2.0 UVC PC Camera

 

The same problem occurs for me on all three web browsers.

 

Any help would be much appreciated. I hope I have given enough information.

 
Replies
  • Currently Being Moderated
    Aug 22, 2010 2:44 PM   in reply to kyzersoze

    Hi, well you have done everything that I can see correctly, good job:-) I'm impressed.  I don't use a webcam, so I'll take a look at the Global Settings. It could be that you may need to select the websites that you want to allow. Or it could be a setting is such that you wanted to be asked each time. Not sure on that.

     

    Also that it is freezing when you try to select allow/deny and also when trying to Uncheck the hardware acceleration. You may want to go to this Adobe test site and when you see the Adobe logo animate, right click on Settings and then on Display Settings you can Uncheck it.

     

    This is the Global Setting website:

     

    http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager02.html

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Aug 23, 2010 1:50 PM   in reply to kyzersoze

    Thanks for the info. Oh, yeah my "moniker" LOL  Well, since the cause of this freezing can be several things, I think we need to try to determine when you first noticed it and what change happened at that time and in what order.

     

    But before we get into that, Using IE, go to Tools, manage add ons and Toolbars & Extensions. Look for Shockwave Flash Object...ActiveX Control...Flash10i.ocx and make sure it is listed that way and Enabled.

     

    Then go to C:\Windows\System32\Macromed\Flash  Open Flash and post back all files listed and right click on the NPSWF files and then click on Properties in order to obtain the version numbers.

     

    For the other non-IE browsers, look in plugins for the SWF vs 10.1.82.76 and make sure it is Enabled.

     

    We want to confirm that Flash Player is Installed correctly along with the required Controls and then we have the right basis to proceed.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Sep 4, 2010 12:05 PM   in reply to kyzersoze

    Hi, no problem on reply time, I get behind also:-) Thanks for the Flash file info, and they are all correct. The Shockwave Flash Object being enabled is how it must be. You didn't say that you used FF and checked for the SWF vs 10.1.82.76 to make sure it was Enabled. I'm sure it is otherwise FF wouldn't be working.

     

    I'm surprised that right clicking on that NPSWF32.dll file didn't give you vs info under Properties. I'll have to check mine now:-) I just simple meant any Flash files listed there that had the NPSWF(FF or non-IE) instead of the ActiveX(IE)

     

    Now, back to the Settings. I don't know why when the option setting comes up on a website that the allow/deny freezes.


    It could be that after a new version of Flash Player is Installed that the Global Settings need selected again and that once they are selected then the websites will reflect those new Settings. I think you might try to do that and see if there is any improvement. Also, the Website Storage Settings Panel works with the Global Settings Panel. It is complicated I think.

    I usually need to read them a couple of times.

     


    Let me know if that works,

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Sep 5, 2010 12:24 PM   in reply to kyzersoze

    Hi, Everything you have checked and done is fine. I just recently Installed FF, first time. However because I'm on this side of the fence(helping users) I chose FF vs 3.6.3. I know I live dangerously:-) FF 3.6.8 and Flash Player 10.1 are not playing very well together, several issues. FF made some changes and have isolated Flash Player, Quicktime and Silverlight so they crash instead of the entire FF browser.

     

    Take a look in your task manager, and see if you have a plugin-container.exe running. Let me know on that.

     

    Also, you said you can't UNcheck the hardware acceleration. Go to this test site and right click on the Flash logo, Settings, Display Settings and see if that works: http://www.adobe.com/software/flash/about/ 

     

    No, Installing Shockwave Player would't have any bearing on the issue you are having.

     

    Since Chrome is working fine, I would compare the add ons that you have in IE and FF(include plugins, extensions and anything by any name that is Installed in the browser) that you DON'T have in the Chrome browser. That may give you a clue.

     

    Since you upgraded Zone Alarm, is there any new add on in any of the browsers?

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Sep 11, 2010 3:30 PM   in reply to kyzersoze

    Hi, Troubleshooting is like trying to find a needle in a haystack, right? LOL  I'm always amazed computers work at all:-)

     

    Hats off to the Microsofts, the Apples, the Adobes and all of the others that do all they do, so I don't mind a glitch here and there.

     

    You are probably correct about the allow/deny selection for Zone Alarm. I used it at one time and I had a hard time with it due to not understanding what an allow or deny would do:-) Glad you were able to see that.

     

    The FF vs 3.6.9 from what I have read was all about Security. I was over there late last night reading. Link here:

     

    http://www.mozilla.org/security/known-vulnerabilities/firefox36.html#f irefox3.6.9

     

    Also, here is some additional info and it covers the DLL preloading attack that is going on:

     

    http://www.informationweek.com/news/smb/security/showArticle.jhtml?art icleID=227400031&cid=nl_IW_SMB_2010-09-09_h

     

    Microsoft came out on 8/23 on the latter link.

     

    Thanks for the appreciation:-)  There are many other volunteers on the other Adobe Forums as well and I'm sure they are all appreciated. Many have been on the other Forums for a very long time. I'm always amazed at the number of posts they have accumulated over the years! Very Hi-Tech people over there!

     

    Regards,

     

    eidnolb

     
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